I'm giving 4 star, just because on Saturday the 3th of October I arrived 5 minutes late for the lesson and I been charged 3 pounds penalty. Besides that everything is very good.
Bedrijf heeft geantwoord
Locatie
Wijzig locatieChelsea Manor Street, SW3 5PL London, GB
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Lees wat reviewers zeggen
Very supportive, helpful and friendly. My referral for the gym was dealt with promptly by Jody Dennant, at the Referral desk in the sport centre, who was my first point of contact, and later... Toon meer
Bedrijf heeft geantwoord
I think the overall Company model and concept is great but I’m disappointed with the Chelsea Fitness Centre. It’s a good sized gym in an amazing position but I feel the gym isn’t managed well. The gy... Toon meer
Bedrijf heeft geantwoord
I've been coming to this gym now for over 2 years and I've been impressed with the offerings they have. The team are very welcoming and friendly and will go above and beyond to help. Certainly imp... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Chelsea Manor Street, SW3 5PL, London, Verenigd Koninkrijk
3,9
Goed
96 reviews
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I'm giving 4 star
I'm giving 4 star, just because on Saturday the 3th of October I arrived 5 minutes late for the lesson and I been charged 3 pounds penalty.
Besides that everything is very good.
3 oktober 2026
Antwoord van Better - Chelsea Sports Centre
Good afternoon,
Thank you for taking the time to leave us your feedback.
We’re pleased to hear that, aside from this experience, you’ve found everything to be very good.
Thank you again for sharing your experience. We hope to continue providing you with a positive experience on your future visits.
Warm regards,
Ellis
Absolutely amazing Keith is fantastic…
Absolutely amazing Keith is fantastic lots of information and knowledge
22 september 2026
Antwoord van Better - Chelsea Sports Centre
Hi Jean
Thank you for your review.
We're delighted to hear that Keith was fantastic and that you found his knowledge and information so helpful. We’ll be sure to pass on your kind comments to the team at Chelsea Sports Centre!
Kind Regards
Amir
This is such a convenient gym
This is such a convenient gym, fully kitted and with good fitness classes.
16 september 2026
Antwoord van Better - Chelsea Sports Centre
Hi Rodika,
Thank you for your lovely review!
We're so happy that you're enjoying our gym space, particularly the range of equipment and fitness classes we offer.
We can't wait to welcome you back again soon!
Warm Regards,
Kaisha
Disappointed
I think the overall Company model and concept is great but I’m disappointed with the Chelsea Fitness Centre. It’s a good sized gym in an amazing position but I feel the gym isn’t managed well. The gym is very untidy as a considerable number of the members don’t use the lockers provided (there are loads) so there are bags,coats and miscellaneous items of clothing lying around the gym. The weights are not put back by members (or the Personal trainers!!) so are spread out all over the gym which usually entails searching around when you need a particular weight.
Another real bugbear for me are the number of members doing weight training in their stocking feet, sliders or even worse with bare feet. I thought this was against health and safety regulations and 100% it’s not pleasant to look at but none of the staff seem to address it. It’s such a shame that a gym with great equipment and facilities is let down by a lack of effective management.
15 september 2026
Review zonder uitnodiging
Antwoord van Better - Chelsea Sports Centre
Hi Kevin,
Thank you for taking the time to update your review and share your feedback.
We're pleased to hear that you value the overall concept and facilities, but we're sorry to learn that your experience at Chelsea Fitness Centre has left you disappointed.
We understand your concerns regarding gym tidiness, equipment not being returned after use, and the footwear standards being followed on the gym floor. Providing a clean, safe, and welcoming environment for all members is important to us, and we appreciate you bringing these matters to our attention.
Your comments will be shared with the relevant management team for review and consideration as part of their ongoing efforts to maintain high standards within the facility.
Thank you again for your feedback.
Kind regards,
Suheera
Antwoord van Better - Chelsea Sports Centre
Hi Terry,
Thank you for your wonderful feedback! We're delighted to hear that you found the service at Chelsea Sports Centre simple and straightforward.
Providing an easy and hassle-free experience for our customers is important to us, so it's fantastic to know that this was reflected in your visit. We truly appreciate your five-star review and look forward to welcoming you back again soon.
Warm Regards,
Hazal
Antwoord van Better - Chelsea Sports Centre
Hi Carolina
Thank you for your review.
We are sorry to hear about your experience at Chelsea Sports Centre, and we appreciate you bringing this issue to our attention.
Your feedback will be shared with the team at the centre to ensure improvements are made, and we hope this will assist in improving your experience with us.
Kind Regards
Amir
Functional Fitness classes by Andrew are excelent. His classes are the main reason for me to keep coming to the gym.
Functional Fitness classes by Andrew are
29 juni 2026
Review zonder uitnodiging
Antwoord van Better - Chelsea Sports Centre
Hi Lilia,
Thank you for your wonderful review!
We're over the moon that you're loving your Functional Fitness classes with Andrew.
We can't wait to welcome you back for another session soon!
Warm Regards,
Kaisha
My Granddaughter has reached the…
My Granddaughter has reached the Academy and she is so proud that’s she got this far. And the staff have a lot of patience with Leila.We have just been told recently that’s Leila had ADHD . But that’s does not put her of swimming. Yours kind regards Debra Broyd.
24 juni 2026
Antwoord van Better - Chelsea Sports Centre
Hi Debra,
Thank you for your kind feedback.
We are delighted to hear that your granddaughter has progressed to the Academy and that she is so proud of her achievement.
It is wonderful to know that our team have shown patience and support, and we will be sure to share your lovely comments with them.
We are especially pleased to hear that Leila continues to enjoy her swimming, and we wish her every success as she continues her journey.
Warm Regards,
Hazal
Acceptable equipment in the gym…
Acceptable equipment in the gym .
Please give the rowing machines a good service (the pull chain is not smooth) and a detailed clean.
14 juni 2026
Antwoord van Better - Chelsea Sports Centre
Hi Kay,
Thank you for your feedback.
We are pleased to hear that you find the gym equipment acceptable overall. We also appreciate you bringing the issue with the rowing machines to our attention. Your comments regarding the pull chain and the need for a more thorough clean have been noted and will be shared with the team to be reviewed and addressed.
Thank you again for taking the time to share your experience.
Warm regards,
Hazal
Funny class and everything really clean
Funny class. Good instructor. All clean and good services ( showers, hair dryers…)
16 juni 2026
Antwoord van Better - Chelsea Sports Centre
Hi Veronica,
Thank you for your positive feedback.
We are pleased to hear that you enjoyed the class and found the instructor to be engaging. It is also great to know that you were satisfied with the cleanliness of the facilities and services provided.
We appreciate you taking the time to share your experience.
Warm regards,
Hazal
Poor cleanliness, poor organisation and lack of staff presence
Unfortunately, my experience was disappointing. The gym is often untidy, with weights left scattered across the floor and equipment not returned to the correct places. Many machines and functional training areas appear dirty and are not cleaned regularly.
There are also frequent trip hazards due to equipment being left around, which raises safety concerns. On several occasions, there was no visible staff member available on the gym floor to assist members or monitor the facilities.
The gym has good potential, but standards of cleanliness, organisation, maintenance and staff presence need significant improvement.
Humans pay a membership fee expecting a gym, not an archaeological dig through abandoned dumbbells and dust. A little housekeeping would go a long way
11 juni 2026
Antwoord van Better - Chelsea Sports Centre
Hi,
Thank you for taking the time to share your experience at Chelsea Sports Centre.
We're really sorry to hear that cleanliness, organisation, and staff presence have all fallen short of the standard you'd expect. Our members deserve a clean, well-run environment every time they visit, and we apologise that hasn't been your experience. Your concerns have been passed on to the centre team to be addressed as a priority.
Warm Regards,
Hazal
Chelsea Gym
I've been coming to this gym now for over 2 years and I've been impressed with the offerings they have.
The team are very welcoming and friendly and will go above and beyond to help.
Certainly impressed with the new additions to the gym lately especially the new gym upstairs.
16 mei 2026
Review zonder uitnodiging
Antwoord van Better - Chelsea Sports Centre
Hi Simone
Thanks for your review.
We are so pleased to hear that the staff at Chelsea Sports Centre have been so supportive, and that you are impressed with the new facilities on offer.
Kind Regards
Rachel
Great Gym
Great Gym. New equipment is really smart. The functional gym is a great addition to the facility.
11 mei 2026
Review zonder uitnodiging
Antwoord van Better - Chelsea Sports Centre
Hi Dan,
Thank you for your lovely review!
We're so happy to hear that you're enjoying the new facilities in our gym space at Chelsea Sports Centre.
We're also thrilled that you appreciate our functional gym space as well.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Cleaning is poor despite the amount of…
Cleaning is poor despite the amount of times complaints made. The air and the smell is not fresh and poor sanitation
21 april 2026
Antwoord van Better - Chelsea Sports Centre
Hi Noha,
Thank you for your feedback!
We're deeply sorry to hear about the issues you've experienced with our cleanliness at the Centre.
We're more than happy to share your comments with the wider team for further review.
Thank you again for raising this with us!
Warm Regards,
Kaisha
Changing rooms and gym equipment are…
Changing rooms and gym equipment are always filthy dirty and have been for years so no point in this survey as nothing ever gets done about it.!!!
20 april 2026
Antwoord van Better - Chelsea Sports Centre
Hi Gary
Thank you for your review.
We are sorry to hear that you feel this way about the Chelsea Sports Centre, and we value your feedback.
We will pass your review on to the General Manager at the centre, and we hope that this will assist in resolving the issues you have raised.
Kind Regards
Amir
Swimming teacher was great
Swimming teacher was great
Pool is ok - good to have a children's pool
Changing rooms should be cleaner and post swim showers are dribbles
The booking accounts are so much more complicated than they should be and than at competitors, particularly for families.
19 april 2026
Antwoord van Better - Chelsea Sports Centre
Good Afternoon,
Thank you for your review!
We’re really pleased to hear that you had a positive experience with the swimming teacher at our Chelsea Sports Centre and that you value the availability of the teaching pool.
We’re sorry, however, to hear about the issues with the cleanliness of our changing room space and the post-swim showers.
We also appreciate your feedback regarding the booking system, particularly for families.
We're more than happy to share your comments with the wider team for further review.
Thank you again for your feedback!
Warm Regards,
Kaisha
Antwoord van Better - Chelsea Sports Centre
Hi Jason,
Thank you for your kind words!
We're thrilled to hear how perfect the Customer Service has been at our Chelsea Sports Centre.
It's great to know that the staff have been very patient, kind and friendly
Warm Regards,
Kaisha
Friendly staff
Friendly staff. Great space in the gym. Super pool. Amazing classes. Clean and well equipped changing rooms.
18 januari 2026
Antwoord van Better - Chelsea Sports Centre
Hi Natasha,
Thanks for your review.
We are so delighted to hear that you are enjoying Chelsea Sports Centre!
Warm Regards
Hazal
Antwoord van Better - Chelsea Sports Centre
Hi Ran
Thank you for your review.
This is great to see, and thank you for being part of the journey with Better!
Kind Regards
Amir
good
good equipment. Needs to be cleaner, especially the changing rooms and showers...
28 november 2025
Antwoord van Better - Chelsea Sports Centre
Thank you for sharing your experience with us, Ascanio.
We value your feedback, and we will use it to do better.
We hope we will be able to improve your future visits.
Kind Regards
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