You need more classes for those that are clinically vulnerable eg cancer patients or those with low immunity. I’d love to join in on a yoga or Pilates class but worried about other gym members being... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieLinkfield Lane, RH1 1DP Redhill, GB
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Lees wat reviewers zeggen
I enjoyed all of my visits to the BetterGym Redhill and with a few adjustments I was able to complete my usual workouts, thanks to the range of equipment available. The culture was really positive - s... Toon meer
Bedrijf heeft geantwoord
It was my first gym session after re joining Donyngs and there were no pairs of light weights and no staff on the floor to ask. Very few pieces of equipment to use on the mats and several machines o... Toon meer
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The desk staff, Notably the more mature lady on the afternoon that I was there, did her very best under the circumstances to get me all signed up and paid. While doing a myriad other things as well he... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Linkfield Lane, RH1 1DP, Redhill, Verenigd Koninkrijk
4,1
Goed
66 reviews
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I'm really impressed with Donyngs
I'm really impressed with Donyngs. The facilities are great value and the 1 hour PT session I had was really helpful. I'd never used a gym before and now I'm rolling. It's a friendly unintimidating place. Sorry can't remember the exact date of my induction but Louise was the PT.
27 januari 2025
Antwoord van Better - Donyngs Leisure Centre
Hi Louise,
Thanks for your review.
We are so pleased to hear that you are so impressed by Donyngs and thank you for joining with us!
We look forward to supporting you on your fitness journey!
Warm Regards
Hazal
good service at reception in Redhill Donyngs
thee lady at reception at donyngs Redhill helped me through the reception process very we'll
3 december 2024
Antwoord van Better - Donyngs Leisure Centre
Hi Alan,
Thanks for your review.
We are so pleased to hear that the staff at Donyngs was so helpful!
Customers are at the heart of everything we do and are happy that this was reflected in the service you have received.
Warm Regards
Hazal
Antwoord van Better - Donyngs Leisure Centre
Hi Andrew
Thank you for your review,
It is great to see you are enjoying your time at the Donyngs Leisure Centre and the staff have been able to help when needed.
We hope this continues and thank you for choosing Better!
Kind Regards
Amir
Great service.
1 oktober 2024
Antwoord van Better - Donyngs Leisure Centre
Subject: Thank You for Your Feedback!
Good Evening Everlyne,
I hope this message finds you well.
Thank you so much for taking the time to share your thoughts about your experience with us. We truly appreciate your feedback.
We are thrilled to hear that you are enjoying your membership at the Donyngs Leisure Centre. It's wonderful to know that our facilities and services are enhancing your fitness journey. Our team works hard to create an enjoyable environment for all of our members, and it’s gratifying to see that reflected in your experience.
If you have any suggestions or specific activities that you particularly enjoy or would like to see more of, please don’t hesitate to let us know. We are always looking for ways to improve and enrich our members' experiences.
Thank you once again for being a valued member of our community. We look forward to seeing you at the centre!
Warm regards,
Charmaine
The centre is very very clean…
The centre is very very clean everywhere. Toilets shine . I enjoy booking classes on line it is very easy. Everyone is very friendly. Lots of classes to choose from. Plenty of free parking. Using your phone app to get through gate into centre, no queuing. The gym is huge with plenty of equipment so no waiting. I have yet to try the pool. But it exceeds expectations so far.
5 september 2024
Antwoord van Better - Donyngs Leisure Centre
Hi Kaz,
Thanks for your review!
It has been a pleasure to read all the positive feedback provided from your review.
We are so delighted to hear that you are so pleased with Donyngs and are enjoying your membership!
Warm Regards
Hazal
Donyngs gym
The entry system is good and easy to use. The gym is well-stocked with high quality, well-maintained Technogym equipment. The staff are friendly and helpful.
3 september 2024
Antwoord van Better - Donyngs Leisure Centre
Good Evening Jane,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Donyngs Leisure Centre and the staff have been friendly and professional each time you attend. We are also happy to hear that the Gym equipment suits your needs for you to be able to have a great workout. We hope you continue to enjoy your membership and the great facilities at the Donyngs Leisure Centre.
Kind regards,
Charmaine
Charley was so pleasant and helpful
Charley was so pleasant and helpful. Such a smiley positive person
23 juli 2024
Antwoord van Better - Donyngs Leisure Centre
Hi Oliver
Thank you for your review,
We are delighted to know that Charley has been able to help and in such positive way, we appreciate your kind words about this staff member.
Your feedback has been passed on to the General Manager and thank you for choosing Better.
Kind Regards
Amir
The staff are really kind
The staff are really kind, and the atmosphere is really relaxed and welcoming.
9 augustus 2024
Antwoord van Better - Donyngs Leisure Centre
Hi Elizabeth
Thank you for your review.
It's wonderful to know that you've had the opportunity to meet and converse with the friendly staff at our Donygs Leisure Centre and they have made you feel welcomed. Should you have any questions or queries, please feel free to reach out to them.
We hope you continue to enjoy your time at our centre and thank you for choosing Better.
Regards
Amir
Antwoord van Better - Donyngs Leisure Centre
Hi Tinsy
Thank you for your review.
It is wonderful to see the staff at out Donygs Leisure centre recieving some lovely feedback.
We are very pleased to see they have been able to provide help and if you require further assistance, please do not hesitate to ask.
Thank you for choosing Better.
Regards
Amir
Antwoord van Better - Donyngs Leisure Centre
Hi Rebecca
Thank you for your review.
It is wonderful to see you are enjoying your swimming lessons and the Coach is providing a great lesson.
We hope this continues!
Kind Regards
Amir
Donyngs team are great but customer service not so good
The team at the Donyngs have always been really curious and welcoming, happy to help when one of our badminton rackets broke so cannot fault the onsite team.
But when I setup the account I had the wrong facility selected and this meant that the wrong home centre was used but this has been fixed by the customer services team, the web site is kind of confusing.
24 juli 2024
Antwoord van Better - Donyngs Leisure Centre
Hi Paul
Thank you for your review.
We are sorry to hear that you encountered difficulties while setting up your membership and hope the issue has been resolved. I can see your email has been responded to and if you need further assistance, please reply to the email you have received.
It's wonderful to know that you've had the chance to meet our staff at Donygs Leisure Centre and that they have been accommodating when needed.
Thank you for choosing Better.
Kind Regards
Amir
I dislike the group showers
I dislike the group showers, all the other clubs have individual shower cubicles this isn’t hygienic & there’s no privacy. Women bring their male children in with them to shower after swimming too this is totally wrong some kids are over 5 years old. I strongly think you should install some separate shower cubicles in the changing rooms surely there must be some money in budget to upgrade this old fashioned shower system. Gym is good very modern equipment , good classes & sporting facilities. I would not have joined the club if I’d been shown the group shower facilities this lets the club down.
1 augustus 2024
Antwoord van Better - Donyngs Leisure Centre
Hi Lorraine,
Thank you for your review.
Parents are able to bring children up to the age of 8 into the showers and changing areas not dependent on gender.
We appreciate your feedback and have passed this onto the centre.
Warm Regards
Hazal
I would like to commend the exceptional…
I would like to commend the exceptional service provided, particularly by Caroline and Charlie at the reception, and PT Nadir, whose professionalism and expertise were truly commendable. The service received warrants a perfect rating of 10/10.
30 mei 2024
Antwoord van Better - Donyngs Leisure Centre
Hi Ammara,
Thank you for your review.
We are delighted to hear of your exceptional experience at Donyngs and have passed on your fantastic feedback to the centre!
Warm Regards
Hazal
I have received a penalty fine after…
I have received a penalty fine after apparently missing a class I was in.
No response after emailing customer services.
Facilities are not great, no windows in Gym and feels very crowded with machines and equipment.
Fitness classes are very good.
5 juni 2024
Antwoord van Better - Donyngs Leisure Centre
Good Morning Miss Shephard,
Thank you for taking the time to leave us a review.
I am very sorry to hear that you received a penalty for a fitness class you attended. Penalty charges are only issued if you do not swipe into your class, do not attend the class or turn up late for the class. If you attended but the gate was open and you forget to swipe your membership card they system will not acknowledge your presence and you will get a penalty charge.
I have now removed this on your behalf so you can now continue with your bookings. Please be aware that all future penalty charges will be required to be removed by staff at the centre.
Hope this helps.
Warm Regards,
Charmaine
The Aqua Aerobics class
The Aqua Aerobics class was great. The only downside was the changing area. There were no individual cubicles or space in the general changing area. I had to wait for a space to change out of my wet gear.
14 mei 2024
Antwoord van Better - Donyngs Leisure Centre
Hi Reigate,
Thank you for your review.
We are so pleased to hear that you enjoyed the Aqua Aerobics class at Donyngs.
Warm Regards
Hazal
Customer service is so rubbish
Customer service is so rubbish! My daughter gymnastic classes cancelled due to staff! Its been 3 months still no ferund!
15 februari 2024
Review zonder uitnodiging
Antwoord van Better - Donyngs Leisure Centre
Good Evening Mesut,
Thank you for your review.
I am very saddened to hear that your daughter's Gymnastics Lesson has been cancelled and you are still awaiting a refund. Are you please able to fill out the attached Request for Further Information so I can look into this on your behalf?
Kind regards,
Charmaine
The welcome was overwhelming,I really…
The welcome was overwhelming,I really felt ready to achieve my goals
1 april 2024
Antwoord van Better - Donyngs Leisure Centre
Dear Mrs Dube,
I hope this message finds you well. I wanted to take a moment to express my gratitude for your recent review of the Donyngs Leisure Centre. Your feedback is invaluable to us.
I am thrilled to hear that you are enjoying your membership at our leisure centre. It gives us great pleasure to know that our facilities and services are meeting your expectations and contributing to your overall well-being.
We take pride in offering a safe, clean, and welcoming environment for our members, and we are committed to providing exceptional customer service at all times. If there is anything we can do to enhance your experience further, please do not hesitate to let us know.
Once again, thank you for taking the time to share your thoughts with us. We look forward to continuing to serve you and provide you with the best possible experience.
Best regards,
Charmaine
Very friendly helpful staff
18 december 2023
Antwoord van Better - Donyngs Leisure Centre
Good Morning Margaret,
Thank you for your review.
I am very happy to hear that you are enjoying your membership at the Donyngs leisure centre and the staff are welcoming and friendly. We hope you continue to enjoy this centre and the great activities they have available.
Kind regards,
Charmaine
It was the first starting with fitness
It was the first starting with fitness, gym ,and the way I had an induction, which gave me a enough confidence to start with .Well informed and brilliant support from trainner.
9 oktober 2023
Antwoord van Better - Donyngs Leisure Centre
Hi Mital,
Thank you for your review.
We are happy to hear you are enjoying Donyngs Leisure Centre and we have passed your wonderful comments onto the centre!
Warm Regards
Hazal
A great leisure centre with excellent…
A great leisure centre with excellent facilities and helpful staff
18 oktober 2023
Antwoord van Better - Donyngs Leisure Centre
Hi Thomas,
Thank you for your review.
We are happy to hear you are enjoying Donyngs Leisure Centre.
Warm Regards
Hazal
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