I’ve never had any issues aside from the scanner to get into the gym being slow at times (although it has never out right not worked). There are plenty of different equipments and the app has a usefu... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieHadrian Square, NE6 1AL Newcastle upon Tyne, GB
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Lees wat reviewers zeggen
In a nutshell, great customer service. The only slight issue is waiting times can sometimes be long.
Bedrijf heeft geantwoord
Try to scan in the gym, it doesn't let me in but let's everyone else in. Stood waiting while the woman on the desk was talking then walked away. Waited 10 minutes for her to press a button. No soap or... Toon meer
Bedrijf heeft geantwoord
Plenty of room in the pool. Not too busy. Like the lane system. Good water temperature. Showers worked well. Lifeguards on duty. Toilets clean. Working hairdryer.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Hadrian Square, NE6 1AL, Newcastle upon Tyne, Verenigd Koninkrijk
4,3
Uitstekend
66 reviews
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Better Review
In a nutshell, great customer service. The only slight issue is waiting times can sometimes be long.
23 juni 2026
Review zonder uitnodiging
Antwoord van Better - East End Pool
Hi Paul,
Thank you for your feedback.
We are really pleased to hear that you experienced great customer service during your visit.
We are sorry to hear that waiting times have occasionally been longer than expected, and we will continue to work with the team to improve this.
We appreciate you bringing this to our attention and hope to provide an even better experience on your next visit.
Warm Regards,
Hazal
Waste of time and money
Try to scan in the gym, it doesn't let me in but let's everyone else in. Stood waiting while the woman on the desk was talking then walked away. Waited 10 minutes for her to press a button. No soap or hand sanitizer in the dispensers. I'm not paying to stand around and wait while staff chat
14 juni 2026
Review zonder uitnodiging
Antwoord van Better - East End Pool
Hi Jay,
Thank you for taking the time to share your experience at East End Pool.
We're really sorry to hear that you had trouble getting through the scanner and that the situation wasn't handled well at the front desk. That's a frustrating start to any visit and it's not the experience we want for our members. Your feedback has been shared with the team at East End Pool to be looked into.
Warm Regards,
Hazal
Plenty of room in the pool
Plenty of room in the pool. Not too busy. Like the lane system. Good water temperature. Showers worked well. Lifeguards on duty. Toilets clean. Working hairdryer.
3 juni 2026
Antwoord van Better - East End Pool
Hi Phillip
Thank you for your review.
We're pleased to hear that you had an enjoyable visit and that everything contributed to a positive experience. Feedback like yours is greatly appreciated and will be shared with the team.
We look forward to welcoming you back again soon.
Best wishes,
Azaria
The personnel running the pool are so…
The personnel running the pool are so nice and helpful and the exercise programme is really good
15 mei 2026
Antwoord van Better - East End Pool
Hi Howard
Thank you for your review.
We are very pleased to see the staff at East End Pool are creating a nice atmosphere and have been able to help when needed!
It is also great to know that your exercise program works well for you, and we hope you reach your health and fitness goals with us.
Kind Regards
Amir
Helpful and friendly staff
Helpful and friendly staff, for when you questions about managing your account. Fully equipped gyms and good clean swimming pools.
23 mei 2026
Antwoord van Better - East End Pool
Hi Rebecca,
Thank you for your wonderful review!
We're overjoyed that our team have been so helpful and friendly with your queries during your visits.
It's great to know that you also appreciate our gym facilities and appreciate the cleanliness in our swimming pool space.
We can't wait to welcome you back soon!
Warm Regards,
Kaisha
I’ve never had any issues aside from…
I’ve never had any issues aside from the scanner to get into the gym being slow at times (although it has never out right not worked). There are plenty of different equipments and the app has a useful “spaces available” icon which helps book for a time that isn’t too busy.
The staff are always friendly and I always feel welcomed
9 mei 2026
Antwoord van Better - East End Pool
Hi Liam,
Thanks for your review.
We appreciate you awarding us 5 stars
It is great to hear that you are enjoying the East End Pool, and we look forward to welcoming you back soon!
Kind regards
Rachel
Feels chaotic
Feels chaotic, as parents we are not explain what is going on. The first week we went the staff told us to wait and the collected the children and took them to the pool and brought them back. The next week no one brought out 4 year old back he was left to wander through the changing room an pool on his own. I asked the man what the process was and he said he was suppose to bring them but other parents had took it amongst themselves to walk to the other pool. Honestly felt like they didn’t know what was going on and I felt slightly worried. Will see how it is next week but if the same will be making a complaint.
25 april 2026
Antwoord van Better - East End Pool
Good afternoon
Thank you for your review.
We regret to learn about your experience at East End Pool.
Kindly provide us with additional details so that we may conduct a thorough investigation with the centre team. Pupils in Foundation lessons are accompanied to the poolside by a parent or guardian until they have been registered, and they remain with the teacher at the end of the session until collected by the parent or guardian.
If you have the opportunity, we would appreciate it if you could complete the complaints form available through our help centre to enable us to assist you further. A link to this is provided below:
Better | Contact Us (https://www.better.org.uk/contactus (https://www.better.org.uk/contactus))
Kind regards
Rachel
I received guidance
I received guidance, help, friendships at a time i needed them. My fitness, possibly ,my health has improved. My mental health has improved with more positive thought. The last 2 years have a veey worrying time for my family. My husband not being well, and me learning i have morw issues with my lungs
22 april 2026
Antwoord van Better - East End Pool
Hi Christine
Thank you so much for your wonderful review.
We're absolutely thrilled to hear that you're enjoying the use of East End Pool and that it’s brought so many health benefits your way.
We’ve shared your lovely feedback with the centre as well
Kind regards
Rachel
A welcoming and safe place to exercise.
I have no complaints whatsoever about the staff. They are friendly, professional and very supportive. There is a wide range of classes available to suit all abilities and tastes. The only reason I haven't given 5 stars is that the pool used for Aquafit has needed attention for months, if not longer. The depth is currently only one metre and I'm not sure it is fully fit for purpose.
22 april 2026
Antwoord van Better - East End Pool
Hi Astrid,
Thanks for your review.
We are so pleased to hear that you are enjoying East End Pool.
We will pass your feedback on to the team at the facility.
Warm Regards
Rachel
Very helpful staff on my introduction
Very helpful staff on my introduction.
Facilities are very good and place is constantly being cleaned.
Classes are good and instructors explain everything.
3 april 2026
Antwoord van Better - East End Pool
Hi David
Thank you for your review.
We are very pleased to see that you are having a great experience at East End Pool, enjoying the facilities and classes.
We're pleased to know that the staff provided a knowledgeable introduction. We hope you can use this information in your gym sessions!
Kind Regards
Amir
Parent in pool swimming lessons are not lessons
Unfortunately, these were not what I would describe as swimming lessons by a professional swim instructor. You spend 30 minutes in a pool teaching your own child to swim, and you are lucky if you get 5 minutes with the instructor to help. Typically, the parent who is loudest and most confident gets to spend more time with the instructor getting more support. Lessons I have attended with my child at other centres have been more structured and include everyone, with games and different techniques incorporated into the lesson.
There is a sign which instructs you is the meeting point for the lessons, this in fact not the meeting point, and it appeared there was some misunderstanding amongst staff about where you're supposed to go. This meant my husband got lost and didn't attend the first session. When I rang up to find out what happened, I was fortunately given credit towards a further lessons.
When I have tried cancelling our subscription to attend swimming lessons elsewhere, you have to do so more than 20 days before the next payment is due, so you are stuck attending further "lessons" to get your moneys worth.
21 februari 2026
Antwoord van Better - East End Pool
Hi Nichola,
Thank you for your review!
Our swimbies sessions are designed to encourage younger children to build confidence in the water with the support of their parent or guardian, alongside guidance from our instructor.
We understand that this style of lesson may not suit every family, and we greatly appreciate your feedback regarding the lessons you've had with us.
We’re also sorry to hear about the confusion regarding the meeting point for these lessons and the inconvenience this caused during your first session.
We've passed your concerns to the wider team for further review.
Regarding our cancellation policy, our customers are free to cancel at any time.
The 20-day notice period is in place if you wish to prevent your next payment from being taken.
Thank you again for your feedback!
Warm Regards,
Kaisha
Excellent experience
Excellent experienced support from coach to handle my referral from Healthwise and the induction. Thorough, efficient and friendly.
10 februari 2026
Antwoord van Better - East End Pool
Hi Olwyn
Thank you for your review.
We are very pleased to see that you had an excellent experience with the Healthwise team, and we hope you reach your health and fitness goals with us!
Kind Regards
Amir
Antwoord van Better - East End Pool
Hi Jacqueline,
Thank you for your incredible review!
It's great to hear that the staff have been so friendly and helpful at our East End Pool.
Warm Regards,
Kaisha
The service I have had has been great…
The service I have had has been great from the start Amanda has offered great advice on exercise and nutrition and explained how to use the equipment. The regular updates and checks have been really informative and showed me what I need to focus on
3 februari 2026
Antwoord van Better - East End Pool
Hello Michael,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team/ Fitness Instructor were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
All the staff are polite and helpful…
All the staff are polite and helpful ,the services are very nice
17 december 2025
Antwoord van Better - East End Pool
Hi Stephen
Thank you for your review.
We are delighted to know that you are enjoying your time at East End Pool.
Should you have any enquiries or questions, please feel free to contact the centre staff!
Kind Regards
Amir
Brilliant service amazing staff
18 november 2025
Antwoord van Better - East End Pool
Thank you for your great feedback, Elorna.
We truly appreciate hearing that our staff helped improve your visits to East End Pool.
Kind Regards
Excellent and easy
1 augustus 2025
Antwoord van Better - East End Pool
Hello Andy,
Thank you very much for your comments and feed back.
Kind Regards
My Better experience.
The staff are amazingly supportive,equipment is well looked after.
22 november 2025
Antwoord van Better - East End Pool
Hello Frank,
Thank you very much for your comments and feedback.
Kind Regards
Quick and easy to join
Quick and easy to join,staff very friendly and attentive and good price
27 oktober 2025
Antwoord van Better - East End Pool
Hello JB,
Thank you very much for your feedback.
Kind Regards
Helpful friendly staff
Helpful friendly staff not just the person I was interacting with
29 oktober 2025
Antwoord van Better - East End Pool
Hi Jim
Thank you for your review.
We are very pleased to see that the staff at East End Pool have been able to assist with your enquiry.
If you have any further questions, please do not hesitate to reach out!
Kind Regards
Amir
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