He Liked the induction but as a parent my child was given no advice on what to actually do like a little plan put together for him. Eg- 20 min run some weights etc . He’s clueless sadly so not sure wh... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieLlanrumney Ave, CF3 4DN Llanrumney, GB
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Lees wat reviewers zeggen
The Eastern Leisure Centre has a wide range of classes including specialist classes for people with disabilities or health issues. The staff are very friendly and helpful. Plenty of parking available... Toon meer
Bedrijf heeft geantwoord
The fitness class tutors are excellent. Most of our class are elderly, with many (such as myself) having recently undergone surgery - a hip replacement in my case. Exercises are clearly designed to me... Toon meer
Bedrijf heeft geantwoord
Ive been referred to this Leisure Centre to Join NERS a circuit session, by The Physiotherapist I was seeing. The centre is so helpful in all other things at the Centre, gym,swimming, . Our training... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Llanrumney Ave, CF3 4DN, Llanrumney, Verenigd Koninkrijk
4,5
Uitstekend
74 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Amazing gym and some of the best…
Amazing gym and some of the best trainers to keep you morivated
12 april 2025
Antwoord van Better - Eastern Leisure Centre
Hi Nicola,
Thank you for the fantastic review!
We're thrilled to hear that you’re enjoying the gym and that our trainers are helping keep you motivated.
It’s great to know we’re making a positive impact on your fitness journey!
We look forward to seeing you continue to thrive and can’t wait to welcome you back!
Bureaucracy gone mad
I’ve had a healthwise doctor-supported subscription for two years - I’m 83 and during that period have had two new knees - Last week I was informed without prior notice that my monthly subscription had gone up to £25 a month. I complained, but though £20 a month subscription was restored, this is provisional on obtaining ( again at expense!) another doctor’s recomnendation.
I walk with walking poles, am not likely to improve much. It would be cheaper for me to pay each time I go, and more inconvenient for me and the leisure centre. To cap it all, yeaterday the whole class tur ed up for a Healthwise session to find no instructor - and no-one able to supervise us, so the class could not take place - no offer of a refund either
15 april 2025
Antwoord van Better - Eastern Leisure Centre
Hi Alwyn
Thank you for taking the time to share your experience.
We are very sorry to hear about the recent issues with your Healthwise subscription and the unexpected price increase. We completely understand how frustrating and disappointing it must be to be asked to provide another doctor’s referral.
We’re also very sorry about the missed Healthwise session and the lack of supervision. That should never have happened, and we understand how inconvenient it must have been for the whole group.
A credit has been applied to your Better account, and we hope you have a better experience with us moving forward.
Kind Regards
Amir
In my experience of going to a better…
In my experience of going to a better facility is it has always been a friendly welcoming atmosphere there, staff are only to willing to help with any queries you might have,at the centre there is a variety of classes to suit everyone of any age and discibility the staff will always accomodate you to your ability, which is why the classes are so popular because everyone is so friendly.Its the only place i enjoy going too.
16 april 2025
Antwoord van Better - Eastern Leisure Centre
Hi Julianne,
Thank you so much for sharing your wonderful experience with us!
We’re so glad to hear that you’ve found our facilities to be welcoming and friendly, and that our staff have been supportive in accommodating your needs.
It’s fantastic to know that our classes, which are designed to suit everyone, are making a positive impact and that you feel at home here.
Your kind words mean a lot to us, and we can’t wait to continue providing you with a great experience!
Great facilities at Eastern Leisure Centre
The Eastern Leisure Centre has a wide range of classes including specialist classes for people with disabilities or health issues. The staff are very friendly and helpful. Plenty of parking available and the centre is always clean and in a good state of repair. There are also cafe facilities on the ground floor and the food is reasonable priced
8 april 2025
Antwoord van Better - Eastern Leisure Centre
Hi Catherine,
It’s so wonderful to hear that Eastern Leisure Centre has been able to offer such a wide range of classes for you to enjoy. We strive to make our Centre's as inclusive as possible, so everyone in the community feels welcome and supported.
The community is truly at the heart of everything we do, and we’re so pleased to know our facilities are catering to individual needs.
Thank you again for your kind words ,we look forward to welcoming you back very soon!
Warm regards,
Sarah H
the website is a joke and the fees a total rip off
the website is a joke, the app is a joke, i have to always re set my password when i know 10% the password is correct. it gives me no prgress on my childs activities and when arranging a lesson, i have to sign up for a direct debit and then the page takes me to a payment screen tp apy with card, time wating data gathering and basically not user freindly. i know at least 12 people who do not go to you classes as tp book is a joke. and the bpooking fee is atotal piss take ypou should be ashamed charging young famillies a £12.50 booking fee. scum
9 april 2025
Antwoord van Better - Eastern Leisure Centre
Hi David,
I’m really sorry to hear about your negative experience with our website and app. We truly appreciate all feedback, as it helps us improve. It sounds like you’ve encountered a series of frustrating issues, and for that, we sincerely apologise.
We are actively working on improving the user experience, especially when it comes to password resets, lesson bookings, and payment processing. Your comments about the booking fee and ease of use are particularly important, and we will certainly take them into account as we continue to make changes.
If you’d like, I’d be happy to help resolve some of the issues you've mentioned. Please feel free to reach out to our customer support team, and we’ll do our best to assist you.
Thanks again for sharing your experience.
Kind regards,
Charmaine
A great sports and leisure centre
For myself after a spell of ill health returning to the gym seemed difficult but after a visit to the centre it was really easy to speak with staff join classes and become a member in a very short time, and now with the group Session's i attend twice a week
21 maart 2025
Antwoord van Better - Eastern Leisure Centre
Hi David,
Thank you so much for your kind review!
We're so glad to hear that your return to the gym has been a smooth and positive experience. It's great to know that our staff made you feel comfortable and helped you get started with ease. We're thrilled you're enjoying the group sessions and look forward to supporting you on your fitness journey!
Keep up the amazing work, and don't hesitate to reach out if you ever need anything.
Kind regards,
Charmaine
Antwoord van Better - Eastern Leisure Centre
Hi Laura,
Thank you so much for your lovely review.
We're thrilled to hear that you had a positive experience with our staff and facilities at the Eastern Leisure Centre. We always strive to provide excellent service, and we're glad that it made an impression. We look forward to welcoming you again soon!
Kind regards,
Charmaine
Useage of pool facilities
I can not use the times in the pool to allow me to use the pool at 1830
1 maart 2025
Antwoord van Better - Eastern Leisure Centre
Hi Julie,
Thank you for your feedback! I’m sorry to hear that you’re having trouble with the pool schedule at the Eastern Leisure Centre. I completely understand how important it is to have flexible access, especially if the 18:30 time isn’t available for you.
Could you please provide more details about the issue? Is it that the pool is not open at that time, or are there restrictions preventing you from using it at 18:30? If there’s something we can do to adjust or better communicate the schedule, we’d love to help make it easier for you.
Your experience is important to us, and we want to ensure that our pool times work for all members. Let us know how we can assist you further!
Kind regards,
Charmaine
It’s an amazing place to go to I would…
It’s an amazing place to go to I would recommend other people to go there
28 februari 2025
Antwoord van Better - Eastern Leisure Centre
Hi Connor
Thank you for your review and your recommendation.
We are very pleased to see you are having an amazing experience at the Eastern Leisure Centre!
Thank you for choosing Better.
Kind Regards
Amir
Great Gym & Classes
Never used gym or classes previously.
Found the staff more than helpful and the facilities plentiful. Many classes to choose from at different levels
Gym plenty of equipment and assistance
Very clean in all areas, nice cafe area extremely friendly helpful staff
20 februari 2025
Antwoord van Better - Eastern Leisure Centre
Hi CR,
Thank you so much for your thoughtful review!
We're thrilled to hear that you had a positive experience with us, especially as a first-timer. It's great to know that our staff, facilities, and classes have made your fitness journey enjoyable. We take pride in maintaining a clean and welcoming environment, and we're glad you felt that throughout your visit. We look forward to seeing you back in the gym and hope you continue to enjoy all the classes and amenities we offer!
Kind regards,
Charmaine
My experience with the staff and the…
My experience with the staff and the customer service was brilliant.
12 februari 2025
Antwoord van Better - Eastern Leisure Centre
Hi Cynthia,
Thank you so much for your kind words.
We're very happy to hear that you had a great experience with our staff and customer service. We truly appreciate your feedback and look forward to welcoming you back soon!
Warm regards,
Charmaine
Its a great experience for me
Its a great experience for me. Mentor is very nice and the people are so nice as well.
14 januari 2025
Antwoord van Better - Eastern Leisure Centre
Hi Crisela
Thank you for your review.
It is wonderful to see you are having a great experience at the Eastern Leisure Centre and the Mentor and fellow members are adding to your positive experience at the centre.
Thank you for choosing Better.
Kind Regards
Amir
Returning to exercise
My wife and I attend various fitness classes at Eastern. The instructors are always very helpful and encouraging- they’ve made returning to exercise a pleasurable experience for us both.
10 januari 2025
Review zonder uitnodiging
Antwoord van Better - Eastern Leisure Centre
Hi,
Thanks for your review.
It is fantastic to hear that you and your wife are enjoying the classes at Eastern!
Warm Regards
Hazal
Staff were friendly upon arrival and…
Staff were friendly upon arrival and cleanlineess of Facilities were emaculate.
8 januari 2025
Antwoord van Better - Eastern Leisure Centre
Hi Nick
Thank you for your review.
We are very pleased to see you have had a great experience at the Eastern Leisure Centre and you have had the opportunity to meet the centre staff, please do not hesitate to reach out if you have any enquiries.
We hope this continues and thank you for choosing Better.
Kind Regards
Amir
Antwoord van Better - Eastern Leisure Centre
Hi Rosalind
Thank you for your review.
It is great to see the Better staff have been able to provide a great service and you are happy with the response!
We hope you enjoy your experience at the Eastern Leisure Centre.
Kind Regards
Amir
Staff at the centre are wonderful x
9 oktober 2024
Antwoord van Better - Eastern Leisure Centre
Hi Rachel
Thank you for your review.
We are very pleased to see you have had the chance to meet the centre staff and they have been able to create a wonderful experience for you!
Thank you for choosing Better.
Kind Regards
Amir
Love this centre,it’s got…
Love this centre,it’s got everything,great facilities,knowledgeable staff and a lovely cafe
18 september 2024
Review zonder uitnodiging
Antwoord van Better - Eastern Leisure Centre
Good Evening Rosemary,
I hope this message finds you well. I wanted to take a moment to express our gratitude for your recent review.
It brings us immense joy to learn that you are thoroughly enjoying your membership at the Eastern Leisure Centre. Your feedback about the staff being amazing is truly heartwarming.
We are committed to providing exceptional service and creating a welcoming environment for all our members. Your positive experience is a testament to our dedication.
Thank you once again for your kind words. We look forward to continuing to exceed your expectations and provide you with a top-notch experience at the leisure centre.
Warm regards,
Charmaine
Very good enjoyed every minute staff…
Very good enjoyed every minute staff were brilliant and vrty helpful, I would recommend this to every one.
11 september 2024
Antwoord van Better - Eastern Leisure Centre
Hi,
Thanks for your review.
We are pleased to hear that you have enjoyed every minute of your experience at Eastern Leisure Centre.
Warm Regards
Hazal
Antwoord van Better - Eastern Leisure Centre
Hi Anne
Thank you for your review,
We are very pleased to see you are getting what you want and have met the our lovely centre staff!
Please do not hesitate to ask them for support in the future if needed.
Kind Regards
Amir
Great swimming lessons
Excellent staff who were very accommodating to my son who was a little nervous on his first lesson.
22 maart 2024
Antwoord van Better - Eastern Leisure Centre
Hello Rachel,
I hope this message finds you well. I wanted to take a moment to express my gratitude for your wonderful review. Your kind words mean a lot to us and motivate us to continue providing excellent services.
I am thrilled to hear that the staff at Eastern Leisure Centre went above and beyond to make your son's first swimming lesson a success. We understand that it can be nerve-wracking for children to try something new, especially when it involves water. Therefore, we are pleased to know that our team was accommodating and patient with your son, making him feel comfortable and safe during the lesson.
We genuinely hope that your son enjoyed his time at the swimming lesson and will look forward to attending future lessons. Thank you once again for your review and for choosing Eastern Leisure Centre. We appreciate your business and look forward to serving you in the future.
Best regards,
Charmaine
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