Too many pieces of aperatus out of action for a long time. No control over swimmers using the lift, the upstairs lockers and changing rooms. The Etham Centre will be held accountable for someone s... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieArchery Road, Eltham, SE9 1HA London, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The Better Leisure Centre at Eltham is a great place to swim & use the gym facilities
Bedrijf heeft geantwoord
Good space and equipment, however very often a number of machines are not operational. Some of the equipment is now quite old and requires an upgrade (may explain why so many machines are cantanker... Toon meer
Bedrijf heeft geantwoord
Good induction from Danielle, but I did receive the offer or another induction a week or so later. Some crossed wires there, but no harm done 😊! Any your “ alphabetical “ pick list of venues could u... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Archery Road, Eltham, SE9 1HA, London, Verenigd Koninkrijk
3,9
Goed
45 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The Better Leisure Centre at Eltham is…
The Better Leisure Centre at Eltham is a great place to swim & use the gym facilities
12 april 2026
Antwoord van Better - Eltham Library
Hi Sian,
Thanks for your review.
We are so pleased to hear that you are enjoying Eltham Library!
Warm Regards
Tom
Antwoord van Better - Eltham Library
Hi Olutoyin,
Thanks for your review.
We are so pleased to hear that you are enjoying Eltham Library!
Warm Regards
Azaria
The man who did our induction was…
The man who did our induction was great. So helpful & if he sees us in the gym he checks if all is ok & offers support.
28 maart 2026
Antwoord van Better - Eltham Library
Hi Sharon,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying The Eltham Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Azaria
Too many pieces of aperatus out of…
Too many pieces of aperatus out of action for a long time.
No control over swimmers using the lift, the upstairs lockers and changing rooms. The Etham Centre will be held accountable for someone slipping and falling over because of water on the floor and the lift.
Too many users sit on pieces of aperatus, looking at their mobile phones... I am not talking a minute or two, sometimes five minutes or more.
25 maart 2026
Antwoord van Better - Eltham Library
Hi David
Thank you for sharing your feedback. We are truly sorry to hear of your experience at The Eltham Centre.
We have passed on your feedback to the centre management team so they can look at improving.
Kind regards,
Rachel
We have arrived to the Eltham centre on…
We have arrived to the Eltham centre on Sunday morning for pool activities with our 5 year old daughter. Changing rooms were freezing as heating wasn't on, not for the first time!!
We have changed and made our way to the teaching pool but we were told not to enter the water as our slot was at 10am which was in 5/6mimutes!
We were cold and rude member of staff (white bloke with black hair and thick black bird, slightly chubby in green t-shirt) told us to STAY where we are and not enter. There was another couple waiting with us and did not even bother to argue with him due to the fairly aggressive approach, even though pool was empty.
I did say that that's only 5 minutes and I can leave early but we were cold to what he told me that I am deluded and just walk away!!
Also, for a pool for kids, water was not warm at all and other parents complained to staff, who did nothing at all.
Eventually, we left earlier as our daughter was cold.
I wanted to report this at the front desk but there was no one there for about 15/20 minutes so eventually, we left.
This was the most awful experience and standards as also changing rooms are dirty and old.
3 out of 6 hair dryers don't work for few months now!
This is just awful place!
I will make sure to feedback this experience on feedback platforms as this is unleavable and seem to be happening not for the first time!
8 maart 2026
Review zonder uitnodiging
Antwoord van Better - Eltham Library
Hi Pete,
Thank you for sharing this with us!
We’re currently in contact with our Management Team regarding the concerns you’ve raised.
Once we receive a response, we’ll update our response to your review!
Warm Regards,
Kaisha
[Update]
Hi Pete,
Thank you for reaching out and sharing your concerns with us. We sincerely apologise for your experience. This is not the level we here at The Eltham Centre like to carry ourselves, nor the standard of service we aim to deliver.
We are currently facing issues with our pool temperatures due to ongoing, necessary building works to improve the overall running of the centre. While these improvements are essential, we understand how frustrating any disruption can be.
We try our best to keep all customers informed through notices around the building and changing rooms, as well as service‑disruption updates online and on our website should any issues arise on the day. We apologise for any inconvenience caused during this time.
Regarding the behaviour you encountered, please be assured that as management we will look into this matter and speak with all staff involved.
This behaviour is not reflective of how we carry ourselves at The Eltham Centre, nor the standards we hold ourselves to. If you ever experience any issues during your visits, please feel free to ask a member of the team to get their manager, and we're always happy to help.
We truly hope to welcome you back once all works are completed, so you can experience the very best The Eltham Centre has to offer.
Thank you again for bringing this to our attention!
Warm Regards,
The Management Team
Very helpful and friendly staff
21 februari 2026
Antwoord van Better - Eltham Library
Hi Ewalde
Thank you for your review.
It is wonderful to know that the staff at Eltham Library are available to assist. If you have any more questions, please feel free to ask!
Kind Regards
Amir
Was eye opener
Was eye opener, knowing what you eat,your metabolism importancy to your way of life and exercise with hydration and much more,it’s worth it.
2 december 2025
Antwoord van Better - Eltham Library
Hi Margaret,
Thank you for your amazing review!
We’re really pleased to hear you had an eye-opening experience at our Eltham Library, and that the information provided was so valuable.
It's great to know that you now understand how nutrition, metabolism and hydration play such a vital role in exercise; all working together to make a positive difference.
Warm Regards,
Kaisha
Pool is dirty with plasters covering…
Pool is dirty with plasters covering the drains and filth on tiles and toilets. showers do not work correctly due to build up of scale giving poor flow rate and one shower isolated due to I guess fault.
Hygiene is a problem here!
Please put some effort into cleaning and maintenance.
21 januari 2026
Antwoord van Better - Eltham Library
Hello Peter,
Thank you very much for your comments and feedback.
I have passed on your comments to the centre manager to review and to make the necessary adjustments.
Kind regards
Good space and equipment but room for improvement
Good space and equipment, however very often a number of machines are not operational.
Some of the equipment is now quite old and requires an upgrade (may explain why so many machines are cantankerous.
Whilst there are cleaners present, there is often than not cleaning fluids absent. Sometimes customers take them for their personal use. I would suggest and clear sign and guidance.
16 december 2025
Antwoord van Better - Eltham Library
Thank you for your feedback, Mehmet,
Your experience is really valuable for us as it helps us improve.
Kind Regards
Local keep fitt of classes…
It's hard to get into a lot of classes and some of the showers coukd do with a wipe diwn inside. But that said there us a lot to chose and the staff are very friendly and helpful.
14 oktober 2025
Antwoord van Better - Eltham Library
Hello J Hill,
Thank you for taking the time to share your feedback.
We’re glad to hear you appreciate the variety of classes available and found our staff to be friendly and helpful — that means a lot to us!
We’re sorry to hear about the difficulty in booking classes and the condition of some of the showers.
Your comments have been passed on to the relevant team at Eltham Library so they can look into improving access and cleanliness. We’re always working to make our facilities better for everyone.
Thanks again for helping us improve!
Very good ,excellent experience
Very good ,excellent experience
Good management 👏 and the center very clean and the booking is very smooth and easy 👌
7 oktober 2025
Antwoord van Better - Eltham Library
Hello,
Thank you very much for your comments and feedback.
Kind Regards.
Antwoord van Better - Eltham Library
Hi A
Thank you for your review.
We are very pleased to see the staff at Eltham Library receiving great feedback!
We will be sure to pass this on.
Kind Regards
Amir
Good induction from Danielle
Good induction from Danielle, but I did receive the offer or another induction a week or so later. Some crossed wires there, but no harm done 😊!
Any your “ alphabetical “ pick list of venues could usefully start with the town or venues name rather than the word “Better” which kind of negates its alphabetical credentials 🥴
22 september 2025
Antwoord van Better - Eltham Library
Hello Richard,
Thank you very much for your comments and feedback, and we will take on board your suggestion.
Kind Regards.
The lovely reception Mia is very polite…
The lovely reception Mia is very polite and accommodating. She is really helpful to us and she made us welcome when we registered . Some of the staff in the swimming pool are also good
20 augustus 2025
Antwoord van Better - Eltham Library
Hi Ailyne
Thank you for your review.
We are very pleased to see that Mia has been able to provide great customer service and has been able to help with the sign-up process.
It's also great to know that the other centre staff are creating a good atmosphere, and we hope you enjoy using the facilities!
Kind Regards
Amir
Antwoord van Better - Eltham Library
Hi Judith
Thank you for your review.
We wish you the best in achieving the skills and confidence you desire while participating in the swimming lessons!
Kind Regards
Amir
Have been enjoying our weight loss…
Have been enjoying our weight loss program. Very good teachers , great group of people, look forward to sections.
18 juni 2025
Antwoord van Better - Eltham Library
Hi Frances,
Thanks for your review.
We are so pleased to hear that the staff at Eltham leisure Centre have been so supportive!
I am so happy to hear you can see the difference in fitness journey. I wish you all best.
Warm Regards
Aaiasa
Excellent Healthwise progrmme
I am on the Healthwise programme and it is a very informative and helpful fitness and weight loss programme. Jackie is an excellent teacher
10 juni 2025
Antwoord van Better - Eltham Library
Hi Sonia,
I hope this message finds you well!
I want to take a moment to express our sincere gratitude for your kind words regarding the Healthwise programme. It truly means a lot to us! We are absolutely thrilled to know that you are finding the resources and information provided in the programme both informative and supportive as you navigate your fitness and weight loss journey.
Jackie has put so much effort into her teaching, and I know she will be overjoyed to hear that her guidance is making a positive impact on your progress. Your dedication and commitment to your goals are inspiring!
Please remember that we are here for you at every step of the way. If you have any questions, need additional resources, or just want to share your experiences, don’t hesitate to reach out. Together, we can achieve great things!
Keep up the fantastic work!
Best regards,
Charmaine
Great staff and nice people who attend
Great staff and nice people who attend.
Good variety of equipment and really clean.
21 mei 2025
Antwoord van Better - Eltham Library
Hi Tania,
I hope this message finds you well!
Thank you immensely for your generous compliments. We are absolutely delighted to know that you hold our dedicated staff in such high regard, and that you appreciate the wide array of equipment we offer at the Eltham Leisure Centre as well as the cleanliness of our facilities. Our team works tirelessly to ensure that every visit is enjoyable and memorable, and your feedback truly inspires us to keep striving for excellence. We can't wait to welcome you back soon for another wonderful experience!
Kind regards,
Charmaine
No changes!
Wrote a review on this a couple of weeks ago and received a response saying that everything that was wrong in the showers would be fixed! Unfortunately nothing has changed! It’s such a shame as the classes are so good and the instructors are lovely and helpful! But to be let down by the facilities every day is such a shame! I even took photos which say everything but can’t seem to download them on here!
1 mei 2025
Review zonder uitnodiging
Antwoord van Better - Eltham Library
Hi Sharon,
Thanks for your review.
We are disappointed to hear that the issues remain and have emailed the centre to look into this further so we can make this better!
Warm Regards
Hazal
Sadly not a great experience
Sadly not a great experience
I was referred
via the gp for the Healthwise scheme
But it’s very hard to contact any of the team members
I’ve been on the waiting list for over two years for a hyro class no one has ever contacted me
My fees have increased from £20 to £32 despite me not being able to attend the class very poor service
1 april 2025
Antwoord van Better - Eltham Library
Hi Rebecca,
Thank you for sharing your feedback, and I’m really sorry to hear about your experience. We truly understand how frustrating it can be to wait for a service, especially when you’re not getting the communication you need. We strive to provide excellent service, and it’s clear we’ve fallen short in your case.
I’ll make sure to pass your concerns on to the relevant centre to look into the waiting list situation. In the meantime, please feel free to contact us directly at Customer Services so we can look into your case more closely and work toward resolving these issues for you.
We really appreciate your patience and feedback.
Kind regards,
Charmaine
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.