Healthwise with Georgia is great. Georgia is a godsend and could definitely work in some kind of higher-level capacity for health system. She is way more useful than just physios or doctors as she is... Toon meer
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Locatie
Wijzig locatie41 Loampit Vale, SE18 7FT London, GB
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Lees wat reviewers zeggen
If you want to learn to swim - see Coach Michael. I signed up for the Black Tri Tribe Triathlon not knowing how to swim. A year of hard graft with Michael soon solved that. Each lesson wasn’t j... Toon meer
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When you have the right membership... Using BETTER centres are easy to book and use. I will be increasing how many times I go to my local leisure and using other Better leisure centres to help mee... Toon meer
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Happy Customer! Well I’ve been using Glass Mill Leisure Center for the past two weeks. I see that the staff are friendly and very much accommodating. The Center has a nice relaxed atmosphe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
41 Loampit Vale, SE18 7FT, London, Verenigd Koninkrijk
3,9
Goed
81 reviews
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Paid £17.59 for Junior Flex Membership — Misled, Refused Entry, No Response, Still Charging Me
I bought the Junior Flex Membership thinking it gave access to gym sessions (as the website suggested), but when I arrived, the receptionist told me I had to pay an extra £15 + another £5 just to use the gym—something that wasn't clearly stated online when I signed up.
She then refused to let me in and sent me home, making the entire experience awkward and uncomfortable, especially since I was just trying to access what I thought I paid £17.59 online for.
I understand that sometimes sessions cost extra—but if that’s the case, it should be made crystal clear before you take someone’s money. I was misled, and now as the account says they'll be charging me £5/month starting August, even though I haven’t used the membership at all. I cannot even cancel my membership until a month has passed.
I emailed them 5 TIMES from my personal email asking for a refund and to cancel the membership before the renewal and refund the money I paid on the same day. No acknowledgement. Just sent an automatic email to each. It’s been a week. No refund. No help. Just silence.
At this point, I feel scammed. I don’t want to pay more, I haven’t used the gym, and I just want to cancel and get my money back.
If I don’t hear from them before August, I’ll be contacting the right systems and disputing the charge through my bank.
AVOID BETTER UK — especially if you’re a young person, student, or someone new to memberships. They do not communicate, and the experience has been nothing but stressful.
Will update this review if they ever respond.
___
UPDATE: After posting this review, Better UK responded and issued a full refund within a few days. While the initial experience was frustrating and could’ve been avoided with clearer communication, I appreciate the resolution. Hopefully this helps others and encourages more transparency moving forward.
T. Athukorala
19 juli 2025
Review zonder uitnodiging
Antwoord van Better - Glass Mill Leisure Centre
Hi T. Athukorala,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the confusion and frustration you’ve encountered regarding the Junior Flex Membership and the additional charges.
We aim to be as transparent as possible about our membership options and any associated costs, so it’s disappointing to learn that this wasn’t clear in your case. We sincerely apologize for any inconvenience caused by the communication breakdown and the way your visit was handled at reception.
Regarding your concerns about the membership charges and cancellation, we understand how important it is to resolve this quickly and fairly. We take your feedback seriously and will review our processes to improve clarity and customer support.
Please rest assured that we will escalate your case to ensure someone contacts you promptly to assist with your refund and membership cancellation. Your satisfaction matters to us, and we want to make this right.
Thank you again for your patience, and we hope to resolve this as soon as possible.
Best regards,
Charmaine
The ladies changing room is not very…
The ladies changing room is not very clean. The whole place is rather grubby and needs a good clean. Even the lift doors are dirty
23 juli 2025
Antwoord van Better - Glass Mill Leisure Centre
Hi Rosemary,
Thank you for your feedback.
We're really sorry to hear about the condition of the ladies’ changing room and the lift doors at the Glass Mill Leisure Centre. Cleanliness is very important to us, and we’ll be addressing this issue with our maintenance team right away to ensure the space is thoroughly cleaned and well-maintained. We appreciate you bringing this to our attention and hope to provide you with a much better experience next time.
Kind regards,
Charmaine
I went to the better gym in Lewisham…
I went to the better gym in Lewisham during the day on Monday and was shocked that the sauna had some kind worms on the floor and another Gym goer said they had been there for sometime and cockroach’s were also seen in the sauna.
The lift in the car park was broken and the stairwell lights were not working and there was rubbish all over the place.
Very disappointing and will not be going back.
23 juni 2025
Antwoord van Better - Glass Mill Leisure Centre
Hi Luke,
Thanks for your review.
We are sorry to hear about the way you found the facilities at Glass Mill and we have contacted the centre manager and area manager to report the issues you have raised and try to get this resolved.
Thank you for providing us with this feedback and hopefully we can do better.
Warm Regards
Hazal
Dirty n stinky steam n Sauna
Hello I’ve been going to glassmill from first day the open
It was the cleanest place
The Steam and Sauna are Dirty and Stinks sometimes
Why can’t you have a cleaner come around every few hours to make the place clean and smell like it’s clean
Very nasty
1 januari 2025
Antwoord van Better - Glass Mill Leisure Centre
Good Afternoon Roy,
Thank you for your valuable feedback and comments.
We regard all feedback with the utmost seriousness. I will ensure that your comments are communicated to the center manager at Glass Mills.
Had a great experience
I had problems with my entry, but this was sorted by a member of staff. Fitness instructor was very patient too...
3 juni 2025
Antwoord van Better - Glass Mill Leisure Centre
Hi Pepsinea,
We appreciate your feedback!
It’s wonderful to know that our team was able to help you and that the fitness instructor was both patient and supportive. Should you have any further questions or require assistance in the future, please feel free to contact us. We hope to see you again soon!
Warm regards,
Charmaine
Clean guards are helpful and friendly…
Clean guards are helpful and friendly and always on alert signs are great and reception is excellent as well top marks and thank you 😊
22 mei 2025
Antwoord van Better - Glass Mill Leisure Centre
Hi Stephen,
I hope this message finds you well! I wanted to take a moment to express our heartfelt gratitude for your generous feedback. It’s fantastic to hear that our guards and reception team left such a positive impression during your recent visit. We take great pride in our staff's professionalism and dedication, so your kind words truly validate their hard work.
Rest assured, we'll be sharing your compliments with the whole team, as they will be thrilled to know their efforts made a difference. We are committed to maintaining high standards of service and are excited to continue delivering an excellent experience for you.
Thank you once again for your thoughtful note, and we look forward to serving you in the future!
Warm regards,
Charmaine
The swimming pool is good however the…
The swimming pool is good however the changing rooms are very dirty and full of flies. General hygiene in the building is very very poor.
19 mei 2025
Antwoord van Better - Glass Mill Leisure Centre
Hi Reem,
Thank you for taking the time to share your feedback.
We're glad to hear you enjoyed the swimming pool at the Glass Mill Leisure Centre, but we're very sorry to learn about the condition of the changing rooms and overall hygiene. This is certainly not the standard we strive to maintain, and we take your comments seriously. We’ve shared your concerns with our facilities team and will be taking immediate steps to address the cleanliness issues. We appreciate your input—it helps us improve, and we hope to provide a much better experience on your next visit.
Kind regards,
Charmaine
Centre is filthy
Centre is filthy, pool changing rooms are disgusting always rubbish in floor and smelly. Flies around poolside showers. Aqua classes always start late. Bit of a shambles really.
21 mei 2025
Antwoord van Better - Glass Mill Leisure Centre
Hi Tracey,
Thank you for taking the time to share your feedback.
We're very sorry to hear about your recent experience and sincerely apologise for the cleanliness and timing issues you've described at the Glass Mill Leisure Centre. This is not the standard we aim to uphold, and your comments have been shared with our facilities and operations teams for immediate review and action.
We’re committed to providing a clean, safe, and enjoyable environment for all our members and guests, and we will be addressing these concerns directly with the centre management team.
Thank you again for your feedback — it helps us do better.
Kind regards,
Charmaine
The gym facilities are excellent and…
The gym facilities are excellent and well-equipped, but the hygiene standards are severely lacking. The female toilets are consistently unclean, and basic supplies like soap are often missing. Despite raising the issue multiple times over the course of a month, nothing was done until the fifth request. It’s disappointing, as the building itself is beautiful and modern, but clearly not being maintained properly.
20 mei 2025
Review zonder uitnodiging
Antwoord van Better - Glass Mill Leisure Centre
Hi Mary,
Thank you for taking the time to share your feedback. We're glad to hear you’re enjoying our gym facilities and appreciate your kind words about the equipment and design of our building.
We’re truly sorry to hear about the hygiene issues you’ve experienced, particularly in the female toilets. This falls well below the standards we strive to maintain, and we sincerely apologise for the inconvenience and frustration it caused. Your feedback has been taken seriously, and we’re actively working with our cleaning and maintenance teams to ensure that supplies are consistently stocked and cleanliness is prioritised.
Thank you again for bringing this to our attention—we’re committed to making meaningful improvements and hope to restore your confidence in our facility.
Kind regards,
Charmaine
It is usually very difficult to swim
It is usually very difficult to swim when you are free swimmer in particular during week day evenings. I usually have a booked slot but there is only one lane available due to swimming club lessons happening in the rest. The frustrating bit is that the unique available lane is overbooked with a mix of levels. It is not only difficult to swim but risky at times. Swimmers have complained multiple times to local management without any visible improvement. I hope this public review might help to bring more attention to the topic and action please. I would like this great leisure center to becomes useful to locals!
8 april 2025
Antwoord van Better - Glass Mill Leisure Centre
Hi Eneko,
Thanks for your review.
We are sorry to hear that you are finding it difficult to swim at Glass Mill. As a very popular site, the demand is high, but as a member you will get access to 7 days advance booking, so have priority over non-members!
We hope this helps and thanks again for your feedback!
Warm Regards
Hazal
Antwoord van Better - Glass Mill Leisure Centre
Hello Daniela,
We appreciate your kind feedback!
It’s wonderful to learn that you had a great experience with our team and coaches. We aim to offer a range of options to meet diverse needs, and it’s fantastic to hear that you found it beneficial. We eagerly anticipate your participation in more of our classes in the near future!
Kind regards,
Charmaine
Cleaning leaves to be desired in…
Cleaning leaves to be desired in women's replacement cabins ,in shower cabins.
9 april 2025
Antwoord van Better - Glass Mill Leisure Centre
Hi,
Thank you for your feedback. We apologise for the cleanliness issues you encountered in the women's replacement and shower cabins at the Glass Mill Leisure Centre. We take cleanliness and guest comfort seriously and will be sure to address this with our housekeeping team to ensure a better experience for future guests. We appreciate your comments and hope to have the opportunity to provide you with a cleaner and more pleasant stay next time.
Kind regards,
Charmaine
GP referral
Alex took me through the various pieces of equipment ensuring I knew what they were for and how to use them in a professional and personable manner.
28 maart 2025
Antwoord van Better - Glass Mill Leisure Centre
Hi Mrs Gemmell,
Thank you so much for your lovely review.
We are delighted to hear that Alex was able to guide you through the equipment in such a professional and personable way. We strive to provide a great experience, and it’s wonderful to know that Alex was able to help you feel confident with the equipment. If you have any more questions or need further assistance, don’t hesitate to reach out!
Warm regards,
Charmaine
These Centres are keeping us going.
These Centres are keeping us going.. life is so hard and challenging, so it’s crucial to our physical health and wellbeing to have these facilities and a privilege as not everyone has access to them for different reasons.
10 maart 2025
Review zonder uitnodiging
Antwoord van Better - Glass Mill Leisure Centre
Hi Roshan,
Thanks for your review.
We are so pleased that you recognise how important our leisure facilities are for the communities we serve!
Warm Regards
Hazal
Went on a recommendation glad I did as didn’t disappoint
Fantastic facilities, staff really friendly and a good location. Went on a recommendation glad I did as def didn’t disappoint great all round
8 februari 2025
Review zonder uitnodiging
Antwoord van Better - Glass Mill Leisure Centre
Good Afternoon Hayley,
Thank you so much for your wonderful review!
We're thrilled to hear that you enjoyed our facilities, found the staff friendly, and appreciated our location. It’s always great to know that recommendations lead to positive experiences! We look forward to welcoming you again in the future.
Kind regards,
Charmaine
The staff were all very friendly and…
The staff were all very friendly and helpful when it came to helping me book the gym. I will definitely be recommending glass mill to my friends and family.
9 januari 2025
Review zonder uitnodiging
Antwoord van Better - Glass Mill Leisure Centre
Good Afternoon Hannah,
Thank you so much for your kind words!
We're thrilled to hear that our staff made your booking experience smooth and enjoyable. We truly appreciate your recommendation to friends and family and look forward to welcoming you back to Glass Mill soon! If you ever need assistance, don't hesitate to reach out.
Kind regards,
Charmaine
Very clean and good friendship
8 januari 2025
Antwoord van Better - Glass Mill Leisure Centre
Good Evening Jandad,
I hope this message finds you well.
Thank you for taking the time to share your feedback with us. We are delighted to hear that you are enjoying your membership at the Glass Mill Leisure Centre. It’s wonderful to know that our facilities and services are meeting your expectations and contributing to a positive experience.
If there are any specific aspects of the centre that you particularly appreciate or if you have suggestions for improvement, please feel free to let us know. Your input is invaluable as we strive to enhance our offerings for all members.
Looking forward to seeing you at the centre soon!
Best regards,
Charmaine
Not worth the money
The standard membership for £42.75 a month (plus £12.50 setup fee) will give you a very small, not very well equipped gym (only one set of dumbbells, no fly machine, nothing for calfs) and classes that are often fully booked or cancelled. In addition, the leisure centre closes at 5pm on weekends, and they play radio all the time, with adverts every few minutes, instead of a good music playlist. In conclusion, I don't think it's worth the money. However, I appreciate the opportunity to take part in a swimming course for adults.
20 november 2024
Antwoord van Better - Glass Mill Leisure Centre
Hi Daniel,
Thanks for your review.
We are disappointed to hear you are unhappy with the facilities at Glass Mill.
We offer a range of different memberships and locations which might be better suited.
I include our join page below so you can look at the different memberships we offer.
Online Joining (https://memberships.better.org.uk/centre/glass-mill-leisure-centre)
Warm Regards
Hazal
My experience of Better Facilities…..
Overall my experience has been made great by the time staff take to explain the use of equipment and show genuine interest in helping people to achieve their health goals.
On the flip side I have been disappointed in the lack of cleanliness of the women changing room and showers in the swimming area of one of the facilities I used, to the point where I will not be returning after this experience. (Glass Mill)
30 oktober 2024
Antwoord van Better - Glass Mill Leisure Centre
Good Evening Joyce,
Thank you for taking the time to share your review with us.
We are thrilled to hear that your interactions with our staff have been positive. It's wonderful to know that they took the initiative to walk you through the different gym equipment and provided personalised guidance to help you achieve your fitness goals. Our team is dedicated to ensuring that all our members feel supported on their fitness journeys.
However, we are genuinely disappointed to learn about your experience at the Glass Mill Leisure Centre. It is always our aim to deliver outstanding customer service and maintain our facilities to the highest standards. Hearing that this did not meet your expectations is concerning to us, and we sincerely apologize for any inconvenience you faced during your visit. We value your feedback as it is vital for helping us improve our services. Please know that we are looking into this matter to ensure it does not happen again in the future.
Thank you once again for your insights, and we hope to have the opportunity to provide you with a more enjoyable experience next time.
Best regards,
Charmaine
The location of this centre is perfect
The location of this centre is perfect. Easily accessed by various public transport. The staff are welcoming and helpful from the reception up to the gym area. The centre is airy, spacious and environmental friendly. Good infrastructure and security consciousness
22 oktober 2024
Antwoord van Better - Glass Mill Leisure Centre
Hi Ben
Thank you for your review
It is great to see you are enjoying your experience at the Glass Mill Leisure Centre and the staff have created a welcoming environment.
We hope you have the opportunity to try the other facilities available, such as the swimming pool and the classes available.
Thank you for choosing Better.
Kind regards
Amir
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