Found some reception staff being exceptional with knowing and empathy. I recently joined and needed so help in understanding the apps. Last Saturday I went to a pre-booked aqua-Fit class- the receptio... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieLemsford Road, AL10 0DH Hatfield, GB
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Lees wat reviewers zeggen
Lady at reception was very friendly & helpful, had trouble doing dome stuff online so she did it.
Bedrijf heeft geantwoord
I like the steam room, sauna and jacuzzi. Jacuzzi only one of two is working though. Don't like booking system. I booked health suite for women only Saturday for one hour, however men were coming in,... Toon meer
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Hatfield swimming pool Had a disappointing swimming experience today. The free swim area was overcrowded with around 10 people in a 5x4 meter space. Meanwhile, the rest of the pool was taken up wi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Lemsford Road, AL10 0DH, Hatfield, Verenigd Koninkrijk
4,3
Uitstekend
82 reviews
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More frequency needed for the lessons
The swim lessons are conducted well. My issue is the frequency, lessons should be atleast 2-3 times a week not just once , especially for learning adults who have a lot to juggle as they can be able to learn quicker.
4 maart 2026
Review zonder uitnodiging
Antwoord van Better - Hatfield Swim Centre
Good Evening,
Thank you for your feedback!
We're glad to hear that you feel the swim lessons are conducted well during your visits.
We understand your point about lesson frequency, especially for adult learners balancing busy schedules.
We're more than happy to pass on your feedback to the wider team for further review.
We appreciate you taking the time to share your thoughts.
Warm Regards,
Kaisha
Layla has absolutely loved her 2 weeks…
Layla has absolutely loved her 2 weeks in the send lessons she has come so far and her confidence is blooming and seeing her doing stuff what I havent seen her do before many thanks everyone.
26 februari 2026
Review zonder uitnodiging
Antwoord van Better - Hatfield Swim Centre
Hi Durrant
Thank you for your review.
It is wonderful to see that Layla is enjoying her lessons, and her confidence and progression have improved significantly over the past two weeks.
We will also pass your feedback on to the team at Hatfield Swim Centre, and we hope Layla continues to enjoy her lessons and reaches the confidence she wishes.
Kind Regards
Amir
My son attends the SEND swimming…
My son attends the SEND swimming lessons and the difference in him since joining has been incredible. He has become so much more confident in the water and genuinely looks forward to every session.
Mae is absolutely amazing with all of the children. She has such patience and understanding, and it’s clear how much effort goes into supporting each child individually. The team always finds ways to tailor the lessons to each child’s needs while still encouraging them to grow and improve week by week.
My son hasn’t been this happy or confident in an activity before, and I’m so grateful to Mae and the whole team for creating such a supportive and positive environment for the children. It really means a lot to our family.
6 maart 2026
Review zonder uitnodiging
Antwoord van Better - Hatfield Swim Centre
Hi Mia,
Thank you for your fantastic review!
We are so delighted to hear that your son is enjoying his swimming lessons at Hatfield Swim Centre.
Customers and communities are at the heart of everything we do and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Amazing swim teachers.
Absolutely fantastic SEND swimming classes, Mae is amazing with my son providing a no pressure and play based swim lesson, Mae just gets it and is so knowledgeable. My son wanted to go back the next day after his swim lesson which speaks volumes. My son has also done 1 to 1 sessions with Elise and Gemma and I couldn't recommend the team enough.
26 februari 2026
Review zonder uitnodiging
Antwoord van Better - Hatfield Swim Centre
Hi Carli
Thank you for your review and your recommendation.
We are very pleased to hear how much your son is enjoying his swimming classes, and it is great to know that Mae is creating a wonderful environment for your son to learn in.
We’re also delighted that his 1‑to‑1 sessions with Elise and Gemma have been so positive!
Your feedback will be passed on to the team at Hatfield Swim Centre, and we look forward to your son enjoying his next lesson.
Kind Regards
Amir
Staff were professional as they…
Staff were professional as they assisted me with my lessons and also I gained confidence from their lessons.
18 september 2025
Antwoord van Better - Hatfield Swim Centre
Hi Ruth
Thank you for your review.
It is great to know that the staff at Hatfield Swim Centre have been able to assist in such a great way during your lesson.
We are very pleased to see that, through your hard work and guidance from teachers, you have gained confidence. We hope this continues!
Kind Regards
Amir
Very tidy,clean & friendly place both Staff & Members are helpful and friendly.
Very tidy,clean & friendly place, Staff & other members
1 februari 2026
Antwoord van Better - Hatfield Swim Centre
Hello Terry,
Thank you for your review.
We are delighted to know that you found The Hatfield Swim Centre very clean and tidy. Also, the staff and members were very exceptionally friendly.
We look forward to seeing you again soon.
Kind regards
Hatfield swimming centre no hot water…
Hatfield swimming centre no hot water in showers for 3-4 days
14 januari 2026
Antwoord van Better - Hatfield Swim Centre
Hi,
Thanks for your review.
We can confirm that the engineers have been on site today (16/01) and the issue should be now be resolved.
Warm Regards
Hazal
Brilliant kids party with inflatables…
Brilliant kids party with inflatables and diving boards! The staff were super friendly and helpful, and it was amazing to have the pool to ourselves
29 november 2025
Review zonder uitnodiging
Always a lovely party here
Always a lovely party here! Friendly and welcoming, kids love it!
29 november 2025
Review zonder uitnodiging
Antwoord van Better - Hatfield Swim Centre
Hello Sarah,
Thank you so much for your comments and feedback.
Kind Regards
Absolutely brilliant concierge called…
Absolutely brilliant concierge called Gemma who was so helpful and sorted out all my queries. Very patient and kind. Understood everything as she explained it clearly. What a brilliant asset!
24 november 2025
Review zonder uitnodiging
Antwoord van Better - Hatfield Swim Centre
Thank you for your lovely feedback, Becca!
We’re so glad Gemma was helpful, patient, and clear in sorting your queries. She’s a real asset to the team, and we appreciate you sharing your experience!
Today Mae helping so much me to do my…
Today Mae helping me so much to do my membership in Hatfield Swimming Centre. Lovely lady and very helpful person. Thanks a lot, Mae!
Daniela
25 november 2025
Review zonder uitnodiging
Antwoord van Better - Hatfield Swim Centre
Hello Daniela
I truly appreciate your wonderful comments! I’ll make sure to share your feedback with Mae.
Kind Regards
Wondeful swim school
Wondeful swim school, the teachers are friendly, patient and build the children’s confidence in themselves.
Since starting Hatfield Swim School just a few weeks ago, my son has swam independently for the first time and we are so proud of him. He has found learning to swim really challenging and spent 2 years at another swim school without much progress, but Hatfield has worked so well for him.
We look forward to sending our younger sons soon!
14 november 2025
Review zonder uitnodiging
Antwoord van Better - Hatfield Swim Centre
Hello Rio,
Thank you very much for your comments and feedback.
Kind Regards
Swimming lessons
Both of my boys enjoy going swimming to this centre staff are friendly and the teachers are helping the children .Very happy with the service
14 november 2025
Review zonder uitnodiging
Antwoord van Better - Hatfield Swim Centre
Dear Katerina,
Thank you for sharing your feedback with us.
We’re very happy to hear that your boys enjoy their swimming sessions at our facilities.
We hope you will continue to enjoy visiting us more and more in the future.
Jacuzzi not working
Jacuzzi not working. That’s always problem in this swimming pool. You pay a lot of money and you don’t get what you actually pay for.
13 november 2025
Review zonder uitnodiging
Antwoord van Better - Hatfield Swim Centre
Hello Eva,
Thank you for sharing your feedback with us. We’re sorry to hear about the ongoing issue with the Jacuzzi at Hatfield Swim Centre and understand how frustrating this must be, especially when you expect full access to the facilities you’ve paid for.
Our team is aware of the problem and is working to resolve it as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience while we work on improving your experience.
Kind Regards
Teachers take an interest!
The teachers care and take a personal interest in your child's development, not just shouting instructions.
Very helpful poolside and reception staff.
12 november 2025
Review zonder uitnodiging
Antwoord van Better - Hatfield Swim Centre
Hi Kyran,
Thank you so much for your wonderful review!
We're so happy to hear that the Swim Instructors have been so supportive during your lessons with us.
It's also great to know how helpful the staff have been at poolside and reception.
We really appreciate your feedback!
Warm Regards,
Kaisha
Antwoord van Better - Hatfield Swim Centre
Hello Michael,
Thank you for your comments and feedback.
Warm regards
An amazing experience with Better
An amazing experience with Better - I get a lot with my membership and as a disabled customer, this site in particular are brilliant with being inclusive!
5 november 2025
Antwoord van Better - Hatfield Swim Centre
Dear Hannah,
We are delighted to hear that you feel welcomed in our facilities.
Your comfort and satisfaction are our top priorities, and it’s wonderful to know that we are meeting those expectations.
If there’s anything more we can do to enhance your experience or if you have any specific feedback, please don’t hesitate to let us know.
We appreciate your input and are here to ensure you have the best possible experience with us.
Warm regards,
Sara
Lovely staff and great value for money.
29 oktober 2025
Antwoord van Better - Hatfield Swim Centre
Hi Barbara
Thank you for your review.
We are very pleased to see that you have had the opportunity to meet the staff at Hatfield Swim Centre, and the Better price plans work well for you!
We hope you continue to enjoy the facilities, and thank you for choosing Better.
Kind Regards
Amir
I got like half an hour just because I…
I got like half an hour just because I wanted arm bands just to flot and go kicked out even tho I can touch the bottom and didn’t even give me a refund
17 augustus 2025
Review zonder uitnodiging
Antwoord van Better - Hatfield Swim Centre
Hello Blue shirt Guy
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Kind regards
Aaiasa
Antwoord van Better - Hatfield Swim Centre
Hi Jacqui
Thank you for your review.
It is great to see you find your Better membership good value for money, and the staff at the Hatfield Swim Centre have been able to assist when needed.
We hope you continue to enjoy the facilities, and thank you for choosing Better!
Kind Regards
Amir
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