Excellent Service from Staff The staff that attended to me Shakyle was quite helpful. He made the whole registration process seamless. He took me through the facility, how to use the gadgets I nee... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieMarble D off Claremont rd, NW2 1XQ Brent Cross, GB
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Lees wat reviewers zeggen
My child has been going here for a while now for basketball sessions. However, there was no communication from management as to why his previous coach was removed. He finds basketball less enjoyable... Toon meer
Bedrijf heeft geantwoord
I would like to take the time to give some positive feedback about Jonathan, who assisted me with an issue regarding my gym membership. I normally feel quite nervous when speaking to people... Toon meer
Bedrijf heeft geantwoord
It's my local branch, easy to get to. Staff are friendly & very helpful. Facilities are clean & welcoming. Good fitness space & varied activities.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Marble D off Claremont rd, NW2 1XQ, Brent Cross, Verenigd Koninkrijk
3,2
Gemiddeld
35 reviews
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I am a new member
I am a new member. I joined because I would like to be more active and learn new things. I joined a step class yesterday. I arrived feeling excited and I left feeling upset with the teacher but also the management. I will tell you why. The step class I attended yesterday at 6pm was full. The teacher never asked if anyone was new to step Or introduced herself. She bluntly said if you are new and can't keep up just go back to the basic step (up and down the box). I thought this was odd. The first 15 minutes were manageable but they she quickly added more steps and kept on adding more steps without teaching or breaking this down or allowing time for us to practice. It went from bad to worse. She kept saying "good job" 'well done" when only 2 people out of 14 were following. One of them was a step class teacher and the other one was regular attendee. The majority struggled. One left. I stopped as I was very upset with the teacher who did not cater for new comers. I then rejoined and it was worse. I felt she was not teaching but just doing a step class for herself. Shocking. Being a yoga instructor myself and having taught for many many years my number one rule is to alwasy make sure people do the same thing at any given time. This was def not the case as everyone struggles. Things got worse when we moved from step to hiit training.go figure. I eventually stormed out of the class after giving her 40 minutes and went to speak to the manager who said to me I could not really complained because it was my first class and that I should speak to the instructor. This comment shocked me and upset me even more. So instructors are doing things wrong and we are not supposed to let managment know? I waste one hour of my time. I will not return to this class. This instructor needs a) to engage with attendees b) ask questions c) read the room c) adapt accordingly she did none of that And I am considering leaving after just joining 2 days ago.
29 april 2025
Antwoord van Better - Hendon Sports Centre
Hi Thierry,
Thank you for taking the time to share your detailed feedback. First and foremost, we're very sorry to hear about your disappointing experience in the step class. We understand how important it is to feel supported and welcomed, especially when trying something new, and it's clear that your expectations were not met.
We sincerely apologise for the lack of instructor engagement and the way the class was delivered. A well-run class should always consider the varying experience levels of participants and ensure everyone feels included and guided throughout. It’s also concerning to hear about your interaction with management, and we regret that your concerns weren't handled with the empathy and seriousness they deserve.
Please know we take your feedback seriously and will be addressing this internally with both the instructor and management team. Your insights, especially as a fellow fitness professional, are extremely valuable, and we’re grateful you took the time to share them, even in frustration.
We would welcome the opportunity to speak with you directly, not only to apologise personally but to ensure your voice is fully heard and to explore how we can restore your confidence in our community. If you're open to it, please reach out to the Duty Manager at the centre to discuss your concerns.
Thank you again, and we hope you’ll give us another chance to provide the positive and inclusive experience you were looking for when you joined.
Warm regards,
Charmaine
Junior membership very restrictive and not many yoga/pilates classes before 10am!
Really disappointed that there are so few yoga / Pilates classes before 10am and also my 15 year old son is struggling to find slots to attend the gym as times seem to be so restricted. Adult and junior gym is often unavailable in the early morning and this is the only time he can go with his dad before school. Going during the holidays has been helping them both to bond and to get fitter, but now they will both likely stop because of this restriction. 😔
(To clarify - the gym opens at 6am but he is not allowed in until 6:30am for no discernible reason. This 30 minutes would make all the difference.)
11 april 2025
Antwoord van Better - Hendon Sports Centre
Hi Tania,
Thank you for sharing your feedback with us. We understand that our classes are very popular, and we know many customers would love to see more availability. We're continually reviewing ways to make more sessions accessible to everyone.
We also appreciate that the current timetable may not work for everyone. One suggestion is to check the schedules at nearby centres, as they may offer Junior Gym sessions at different times with more availability.
If you need any help or would like further support, please don’t hesitate to reach out to our Customer Service Team—they’re here to help.
Kind regards,
Sarah H
Antwoord van Better - Hendon Sports Centre
Hi Farkhanda,
Thank you for your kind feedback!
We're so glad to hear that you’ve found our staff helpful.
We always strive to provide excellent service, and it’s great to know we’ve met your expectations.
We look forward to welcoming you back soon!
Great gym
The gym is clean, great location. Friendly and professional staff.
Enjoyed my pilates class
29 maart 2025
Antwoord van Better - Hendon Sports Centre
Hi Eugenia,
Thank you so much for your kind words!
We're thrilled to hear that you enjoyed your Pilates class and had a positive experience with our staff at the Hendon Sports Centre. We take great pride in maintaining a clean and welcoming space, and we're glad you noticed! We look forward to seeing you again soon.
Kind regards,
Charmaine
It doesn't have a small barbell for…
It doesn't have a small barbell for biceps, and it doesn't have a Smith machine for bodybuilding.
12 maart 2025
Antwoord van Better - Hendon Sports Centre
Hi Aref,
Thank you for your feedback!
We appreciate you taking the time to share your thoughts. We understand the importance of having a variety of equipment for different fitness goals. While we currently don't have a small barbell for biceps or a Smith machine at the Hendon Sports Centre, we are always looking for ways to improve and expand our offerings. We’ll definitely take your suggestions into consideration as we continue to enhance our gym experience.
Thank you again for your input!
Warm regards,
Charmaine
Birthday party
We celebrated my son's 12th birthday party there. The staff were friendly, they did climbing first and we then moved to the studio for the cake. It was very convenient, they have parking space outside. The studio is big enough for the kids to have their cake and play around. I would highly recommend it.
16 november 2024
Review zonder uitnodiging
Antwoord van Better - Hendon Sports Centre
Hi Hale,
Thanks for your review.
We are delighted to hear that you enjoyed the birthday party at Hendon leisure centre and we hope to see you back again soon!
Warm regards
Hazal
I like my first session at gymnastics.
14 oktober 2024
Antwoord van Better - Hendon Sports Centre
Good Afternoon Madina,
Thank you for taking the time to share your feedback.
We are thrilled to learn that you had a positive experience in our Gymnastic Class at the Hendon Leisure Centre. It's wonderful to hear that you enjoyed the activities and found value in the instruction. Our team works hard to create a nurturing and fun environment, and your enjoyment is a testament to their dedication. If you have any specific highlights or suggestions from your time in the class, we would love to hear them.
We look forward to welcoming you back for more exciting sessions!
Best regards,
Charmaine
Using it regularly.
It’s nothing fancy but convenient location & friendly staff, also not overcrowded at times I go which makes it easy to do workouts, never had to wait for someone.
27 augustus 2024
Antwoord van Better - Hendon Sports Centre
Hi Fedor,
Thanks for your review.
We are delighted to hear you are enjoying Hendon Sports Centre.
Warm Regards
Hazal
"Honestly
"Honestly, in terms of cleanliness and organization, you're excellent, and the staff is very polite and professional. Thank you. This place really has a great vibe."
28 augustus 2024
Antwoord van Better - Hendon Sports Centre
Good Afternoon Mohammad,
We have received and reviewed your feedback and are pleased to learn that you are enjoying your membership at the Hendon Leisure Centre.
Your acknowledgement of the cleanliness, and maintenance of the centre, as well as the professionalism and friendliness of our staff, is truly heartening. We also take pride in providing a relaxing atmosphere for all our members.
We trust that your positive experience will continue and that you will derive ongoing enjoyment from your membership at Hendon Leisure Centre.
Warm regards,
Charmaine
Bad customer service
I went to Better centre close to my house because children at school go to gymnastics and people talked well about that centre. I checked on line what activities they have but I could not see pilates and timetables. So, I went to the centre after work and I asked for the activities they had and prizes. There was some seconds of silence and the man asked me to go inside and check the timetable. I thought he was talking to another person but I was the only one. I found it rude but I did what he suggested. When I went back to the reception he was not there. It is a shame because I'm a sporty person and I want to feel comfortable at the place I work out.
I emailed the company and they replied to me quick. Even the manager emailed me to know what happened but I didn't hear from him anymore.
I'm writing this review to encourage people to email the management and complain because sometimes they are not aware of what's happening and they can take actions if there are many complaints.
28 mei 2024
Review zonder uitnodiging
Antwoord van Better - Hendon Sports Centre
Hi
Thank you for taking the time to leave a review about your experience at our Hendon Sports Centre. We are very sorry to see it was not a positive one.
Upon looking at the timetable, Pilates classes are available at Hendon Sports Centre on Mondays from 10:00 to 11:00 and Fridays from 09:30 to 10:30. These sessions can be booked either online or through the App.
Should you wish to file an official complaint, please send an email to customerservices@gll.org and address it to me; I will do my best to assist and resolve any outstanding issues.
Kind Regards
Amir
Antwoord van Better - Hendon Sports Centre
Good afternoon Shah,
I hope this message finds you well.
I wanted to take a moment to express our sincere appreciation for your thoughtful review. Your feedback is invaluable to us.
We are overjoyed to hear that your child is finding great enjoyment and benefit from their gymnastics lessons at the Hendon Leisure Centre. It brings us immense joy to know that they are thriving in our program and we are committed to ensuring that they continue to receive the highest quality instruction and support. Thank you for entrusting us with your child's gymnastics education.
Kind regards,
Charmaine
Good and helpful reception
8 mei 2024
Antwoord van Better - Hendon Sports Centre
Hi Nada
Thank you for leaving a review.
It's wonderful to hear that you've had the chance to meet the staff at our Hendon Sports Centre and that they have been able to assist with any enquiries.
We hope you enjoy your time with Better.
Regards
Amir
The receptionist was very helpful
The receptionist was very helpful. The classes so far have been good.
17 november 2023
Antwoord van Better - Hendon Sports Centre
Good Afternoon Ana,
Thank you for your review.
We are very happy to hear that the staff were friendly and professional when you attended the Hendon leisure centre. We are also happy to hear that you are enjoying the fitness classes at this centre. We hope you continue to enjoy your membership at this facility and the great activities they have on offer. I will pass on your lovely feedback for the attention of the centre staff.
Kind regards,
Charmaine
Charity? More like daylight robbery!
Be warned, they are now issuing parking fines, even if you have paid to use their facilities. There are no signs in or outside the building - or anything said by the receptionist - to let people know of this new policy. I received 2 fines today, 1 month after the occurrences. £200 so far, and I've already parked more times since, so it's going to be at least £400 in fines.
Anyone with a brain knows that the lack of notice and the delayed penalty charge is deliberate.
How shameful for a CHARITY ORGANISATION to rip people off like this, especially when your goal is to keep our country fit and healthy. I guarantee that you will make more from parking fines than your leisure centres itself.
I've never been fined before, so I couldn't be more shocked to get 2 in this way from a charity. Why don't you just stab us in the back physically on arrival, or convert your centres into multi-storey car parks, if money is all you care about?
Response to reply:
Absolute lie - how dare you deny that you benefit from parking fines. I read about the services offered by the company you're using (Gemini Parking Solutions), and it advertises that it increases revenue.
6 november 2023
Review zonder uitnodiging
Antwoord van Better - Hendon Sports Centre
Hi Adam,
Thank you for your review.
Better/GLL do not issue penalty fees for parking.
Our parking is run by an external company and the name of this company and their appeals procedure will be on the penalty fare.
We do not benefit from any tickets/fines issued.
Warm Regards
Hazal
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