I’ve signed up for better and went along to the Highgrove Centre to ask for some help with the app. The people were absolutely lovely, especially Polina who is the duty manager. She helped me sort eve... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieEascote Rd, HA4 8DZ Ruislip, GB
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Lees wat reviewers zeggen
Has great facilities at an affordable price. Improvement would be to schedule more Aqua Aerobic sessions they always book up very quickly.
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1 pool is divided into 4 parts. So its too crowded.In 30 min session,instructor is not available for almost 10 min and in last 10 min they start using props to play games.Kids don't learn swimming eff... Toon meer
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Joined today the team were all very helpful understanding and knowledgeable- Tyson made the whole process very smooth and was a top man too
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Eascote Rd, HA4 8DZ, Ruislip, Verenigd Koninkrijk
4,0
Goed
122 reviews
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A wonderful welcome to Highgrove Centre
I’ve signed up for better and went along to the Highgrove Centre to ask for some help with the app. The people were absolutely lovely, especially Polina who is the duty manager. She helped me sort everything out and gave me a wonderful tour of the facilities. I was very impressed and I’m looking forward to starting on my fitness journey.
13 oktober 2026
Antwoord van Better - Highgrove Pool and Fitness Centre
Hi Jonathan,
Thank you for sharing such wonderful review.
We're happy to hear that your first experience with us got off to such a positive start.
It's especially great to know that Polina was able to help you get everything set up and make you feel comfortable and confident as you explore the centre.
We wish you every success on your fitness journey and look forward to supporting you along the way.
Warm Regards,
Azaria
Joined today the team were all very…
Joined today the team were all very helpful understanding and knowledgeable- Tyson made the whole process very smooth and was a top man too
8 oktober 2026
Review zonder uitnodiging
Antwoord van Better - Highgrove Pool and Fitness Centre
Hi Daniel,
Thank you for taking the time to share your review.
We're delighted to hear that the team made you feel welcome and supported throughout the joining process.
We'll be sure to pass your kind words on to Tyson. It's great to know his helpful and knowledgeable approach made everything straightforward and enjoyable.
We look forward to supporting you on your fitness journey.
Warm Regards,
Azaria
Has great facilities at an affordable…
Has great facilities at an affordable price. Improvement would be to schedule more Aqua Aerobic sessions they always book up very quickly.
6 oktober 2026
Antwoord van Better - Highgrove Pool and Fitness Centre
Good afternoon Martin,
Thank you for your lovely feedback! We’re pleased to hear that you’re happy with our facilities.
We really appreciate your feedback regarding the Aqua Aerobics sessions. We understand how frustrating it can be when classes book up so quickly, and we’ll be sure to share your suggestion for additional sessions with the relevant team.
Thanks again for taking the time to share your experience, we hope to see you at a class again soon!
Warm regards,
Ellis
VALUE FOR MONEY
EXTREMELY GOOD VALUE FOR MONEY EASY ACCESS GOOD FACILITIES - ONLY PROBLEM WAS THAT IT WAS A LITTLE CHAOTIC, NOISY, INDISCIPLINED MEMBERS, STAFF TOO BUSY WITHIN THEMSELVES AND REALLY NOT IN CONTROL
OR HAD STANDARDS WHICH i THINK NEED TO BE RAISED FOR ETIQUETTE, COURTESY, MANNERS,BEHAVIOUR ESPECIALLY OF YOUNGSTERS WHO ARE ROWDY AND INCONSIDERATE PARENTS
28 september 2026
Antwoord van Better - Highgrove Pool and Fitness Centre
Hi Rajendra,
Thank you for your review!
We're pleased to hear that you found our facilities to be good value for money and appreciated the easy access to them.
We're sorry to learn that aspects of your visit felt chaotic and that the behaviour of some members impacted your experience.
Your feedback has been noted and will be shared with the relevant team for review.
Thank you for sharing this with us!
Warm Regards,
Kaisha
Antwoord van Better - Highgrove Pool and Fitness Centre
Hi Mahmoud
Thank you for your review.
It is great to see that you are enjoying the facilities at Highgrove Pool and Fitness Centre, and we hope you reach your health and fitness goals with us!
Kind Regards
Amir
Very happy with the service hopefully…
Very happy with the service hopefully Ava will do well with her swimming
3 september 2026
Antwoord van Better - Highgrove Pool and Fitness Centre
Hi Gina
Thank you for your review.
We are very pleased to see that you are happy with the service, and we hope that Ava enjoys the swimming lessons and attains the skills and confidence shy desires!
Kind Regards
Amir
Antwoord van Better - Highgrove Pool and Fitness Centre
Hi Ahmed
Thank you for your review.
We are very pleased to see that you are receiving great service and that your Instructor is providing a great lesson!
We hope you attain the skills and confidence you wish.
Kind Regards
Amir
As I m a CARER 4 my brother
As I m a CARER 4 my brother - who s deaf - i do NOT get any benefits at all ! ! !
I have to help him out a lot !
So i have Monday as I go - £5.15- which is a lot ! Carers get a discount - £1.85 - which is reasonable ! ! ! I ve tried to give my views that i should pay a discount rate to ur staff - but it's been REJECTED !
This is disappointing as I like swimming as got lot of health issues and swimming is the ONLY exercise that I can do ! ! !
Also - High Grove swimming is VERY SMALL - & when they have kids swimming classes - the pool gets sooooooo Sooooooo FULL !
NEEDS A BIGGER POOL - but obviously - lot of government money is needed ! ! !
3 september 2025
Antwoord van Better - Highgrove Pool and Fitness Centre
Hi Masuma,
Thank you for taking the time to share your feedback.
We're pleased to hear that swimming is beneficial for your health and that you enjoy using the pool. We appreciate the support you provide as a carer for your brother.
If you have eligible proof of your carer status, you may be able to apply for a carer membership, which offers access to discounted rates. Please speak with a member of the team at the centre, who will be happy to advise you on the eligibility criteria and the documents required.
We also appreciate your comments about the size of the pool and how busy it can become during children's swimming lessons. We understand how this can affect your swimming experience, and thank you for sharing your observations.
Thank you again for your feedback and for choosing to swim with us.
Kind regards,
Suheera
The centre is child friendly and the…
The centre is child friendly and the facilities are clean and hygiene. The systems are easy to book the sessions. The customer service is always ready to help and resolves issues on urgent basis.
18 juli 2026
Antwoord van Better - Highgrove Pool and Fitness Centre
Hi there,
Thank you for your wonderful feedback.
We're delighted to hear that you find the centre child-friendly and that the facilities are clean and hygienic. It's also great to know that you find our booking system easy to use and that our customer service team has been able to assist you quickly and effectively whenever needed.
Your kind comments mean a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon.
Warm Regards,
Hazal
5* service from Gabriela
Gabriela replied to my request for help the same morning. I explained the problem I was having signing in to the Better Health app and waited to hear back.
Later that afternoon, she contacted me because she had noticed my support ticket had been marked as resolved. She wanted to check whether I had managed to sign in.
I told her that the issue hadn’t been resolved. She apologised, looked into it straight away and fixed the problem.
She then sent me an email to make sure everything was working and that I was happy with the outcome.
I really appreciated that Gabriela didn’t just assume everything was fine. She followed up, sorted out the issue and made sure I was happy. Thank you for the excellent customer service.
9 juli 2026
Review zonder uitnodiging
Antwoord van Better - Highgrove Pool and Fitness Centre
Hi there,
Thank you for taking the time to share such detailed feedback.
We’re delighted to hear about the excellent service you received from Gabriela. It’s fantastic to know that she not only responded promptly, but also took the initiative to follow up, investigate the issue thoroughly, and ensure everything was fully resolved for you.
Providing attentive, proactive support is exactly the standard we strive for, and it’s clear that Gabriela has demonstrated this through her care and commitment. We’re especially pleased to hear that she checked back in with you to confirm everything was working and that you were satisfied with the outcome.
Your kind words will be shared with Gabriela and the wider team, and we’re sure they will be greatly appreciated.
Thank you again for your thoughtful feedback.
Warm Regards,
Hazal
Antwoord van Better - Highgrove Pool and Fitness Centre
Hi Grace,
Thank you for your wonderful review!
We're so thrilled to hear that our team have been so friendly during your visits.
It's also amazing to know that you appreciate our cleanliness across our facilities.
We hope to welcome you back again soon!
Warm Regards,
Kaisha
They said my membership was cancelled…
They said my membership was cancelled and never paid a membership in 6 months idk how wen I bought a membership a week ago 😡
7 juli 2026
Antwoord van Better - Highgrove Pool and Fitness Centre
Hi Johnny,
Thanks for your review.
We have checked your membership and it is active and available for you to use.
You did have a previous account with us and this was cancelled in November 2025 due to the Direct Debit being cancelled.
We hope that clarifies!
Warm Regards
Hazal
Antwoord van Better - Highgrove Pool and Fitness Centre
Hi Bhupendra
Thank you for your review.
We are sorry to hear about your experience at Ruislip Highgrove.
Please be assured that your comments regarding the team and organisation will be passed on to management to help enhance the service at the centre.
Kind Regards
Amir
Hassle free process to renew Senior Annual Membership
Have been an annual paying member for 12yrs+. This has been the 1st yr whereby renewing was hassle free. So well done on improving the process for senior members. A special thank you to Natasha (Better Knowledge Base) for processing my renewal within 15mins. She is a credit to the organisation.
25 juni 2026
Review zonder uitnodiging
Antwoord van Better - Highgrove Pool and Fitness Centre
Hi Keith,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to Natasha!
Warm Regards
Hazal
Good customer service from the front…
Good customer service from the front desk and help offered when required. A great team.
18 juni 2026
Antwoord van Better - Highgrove Pool and Fitness Centre
Hi Suzanne,
Thank you for your kind feedback. We’re really pleased to hear you had a positive experience with our front desk team and that you felt supported when needed.
We’ll be sure to share your kind words with the team.
Warm regards,
Hazal
Rude Receptionist
Unfortunately I did not have a good experience at Highgrove Fitness Centre. In particular the reception staff have consistently proved to be rude and alwasy too busy whenever I asked to book any classes.
On 23 June 2026, at around 4pm, I went to book swimming lessons and also swimming sessions during the heatwave week. There was a girl at the reception, and she was extremely rude and basically told us that there was no swimming session available till the weekend. Is this true? Its very had to believe! We didnt argue with her, we just left.
However this was not a good experience, and I would prefer to look at another fitness centre.
23 juni 2026
Antwoord van Better - Highgrove Pool and Fitness Centre
Hi Nadhira,
Thank you for your feedback.
We are very sorry to hear about your experience at the centre, particularly regarding the level of customer service you received. This is not the standard we aim to provide, and we understand how disappointing this must have been.
We would also like to apologise for the way your enquiry was handled when trying to book swimming sessions. We appreciate you bringing this to our attention and will ensure this is shared with the relevant team for review.
To view available sessions and to book, please visit: My Account (https://www.better.org.uk/my-account)
We are sorry that your visit has led you to consider other options, and we do hope we have the opportunity to restore your confidence in the future.
Warm Regards,
Hazal
That juniors are only allowed to use a…
That juniors are only allowed to use a limited amount of stuff it makes it not worth the money
8 juni 2026
Antwoord van Better - Highgrove Pool and Fitness Centre
Hi Gen,
Thank you for your feedback!
Our junior members have access to the Junior Gym, Junior Fitness classes and swimming with their Memberships across the centres we operate in Hillingdon.
We understand that the junior gym times can sometimes feel limited, as this mainly provides you with access during after-school hours.
We appreciate your feedback on this, and we're more than happy to share this with the team.
Thank you again for sharing your review with us!
Warm Regards,
Kaisha
First class customer service response.
I was astounded and delighted to receive such a speedy response to my enquiry, it took just a couple of minutes. Well done! 👍 😀
12 juni 2026
Review zonder uitnodiging
Antwoord van Better - Highgrove Pool and Fitness Centre
Hi Richard,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Azaria
Very clean swimming pool and changing…
Very clean swimming pool and changing rooms, can not compare to any of the other pools in the area.
20 mei 2026
Antwoord van Better - Highgrove Pool and Fitness Centre
Hi Silvia
Thank you for your review.
We are very pleased to see that the swimming pool and changing facilities are in fantastic condition at the Highgrove Pool and Fitness Centre, and we hope you continue to enjoy using the facilities!
Kind Regards
Amir
Staff and facilities are great but to…
Staff and facilities are great but to book some fitness classes of your choice is very difficult because there is not enough places.
25 mei 2026
Antwoord van Better - Highgrove Pool and Fitness Centre
Hi Gopi,
Thanks for your review.
We are so pleased to hear that the staff at Highgrove Pool and Fitness Centre have been so friendly and helpful!
Warm Regards
Hazal
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