I took my 5 and a half year old daughter to the leisure centre to go on the splash session in late august, and all I can rave about is Sam D. He was super helpful, efficient and funny! Would recommend... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieAnderson Close, RH6 8RJ Horley, GB
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Lees wat reviewers zeggen
Exceptional helpful Maggie at Horley Leisure Centre. Went the extra mile to help me sign up. Makes me feel welcome with her smile and warmth.
Bedrijf heeft geantwoord
Dreadful first experience of a group class (Aquarobics) last night. No differentiation from the trainer, not a clue what was an exercise for the class or her just ‘dancing’ around. Will not be going... Toon meer
Bedrijf heeft geantwoord
Lovely leisure centre, clean and with really helpful reception staff, particularly the young lady on duty early evening. You were let down by 2 of the 4 showers being out of order. Also felt, as a new... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Anderson Close, RH6 8RJ, Horley, Verenigd Koninkrijk
4,6
Uitstekend
66 reviews
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Antwoord van Better - Horley Leisure Centre
Hi Harry
Thank you for your review,
We are very pleased to see that you are enjoying your experience at Horley Leisure Centre and you have had the opportunity to meet the centre staff!
Thank you for choosing Better.
Kind Regards
Amir
Better Leisure Centre is an excellent…
Better Leisure Centre is an excellent and friendly leisure centre for one's wellness. The staff are friendly and treat guest with respect.
11 december 2025
Review zonder uitnodiging
Antwoord van Better - Horley Leisure Centre
Hi Larry,
Thank you for your kind review.
We’re delighted to hear that you find the Horley Leisure Centre a welcoming and friendly place for your wellbeing.
It's also great to know that the customers have been so friendly and respectful with their customers.
Warm Regards,
Kaisha
I enjoyed a session at the gym followed…
I enjoyed a session at the gym followed by an aqua aerobics class by Brandon
3 december 2025
Antwoord van Better - Horley Leisure Centre
Hi Diane
Thank you for your review.
It is great to see that you enjoyed your experience at Horley Leisure Centre, and we hope to see you again soon!
Kind Regards
Amir
I wanted to cancel my membership and I…
I wanted to cancel my membership and I spoke to customer services, I explained my situation and why I felt that I needed to cancel and come back later, and the member of staff I spoke to whose name Adolf suggested freezing my membership instead cancelling which was what I did so Thank you Adolf for suggesting that.
19 november 2025
Review zonder uitnodiging
Antwoord van Better - Horley Leisure Centre
Good Afternoon Danny,
Thank you very much for your comments and feedback. I will pass on your comments to Adolf.
Kind Regards
High standard for reasonable price
Great pool with clean and spacious changing areas. Very helpful and friendly staff. High standard facilities at a reasonable price.
21 november 2025
Antwoord van Better - Horley Leisure Centre
Hi Ms Amanda,
Thank you so much for your lovely review!
We’re delighted to hear that you’re enjoying the pool, the cleanliness and quality of our facilities at the Horley Leisure Centre.
It’s also wonderful to know our team has been so helpful and welcoming.
Warm Regards,
Kaisha
Ease of booking and very helpful…
Ease of booking and very helpful reception lady when l first enquired about joining.
6 oktober 2025
Antwoord van Better - Horley Leisure Centre
Good afternoon Denise,
Thank you so much for your appreciation of our booking system and our staff.
We are really happy to know you enjoy your visits!
Kind Regards,
Sara
Extra ordinary staff who all go the…
Extra ordinary staff who all go the extra mile. So understanding. 💪🏋️♂️👍
22 oktober 2025
Antwoord van Better - Horley Leisure Centre
Hello Anthony,
Thank you very much for your comments and feedback.
Kind Regards.
A good experience!
Everything was explained fully by Brandon who was also very helpful during my first few sessions.
Staff on the reception were lovely too.
All in all a good experience from someone who has never joined a gym before! Now into my third week.
Thank you
22 oktober 2025
Antwoord van Better - Horley Leisure Centre
Hi Susan,
Thank you so much for your lovely feedback!
We’re so glad to hear that Brandon was able to explain everything fully and help you feel comfortable during your first sessions.
It’s also wonderful to hear that our reception staff have contributed to your positive experiences
We’re thrilled to have you part of our community, and we’re excited to see you continue on your fitness journey!
Warm regards,
Kaisha
Very accomdate and respectable staff
20 augustus 2025
Antwoord van Better - Horley Leisure Centre
Hi Agha
Thank you for your review.
We are very pleased to see that you are having a good experience at the Horley Leisure Centre, and the staff have been accommodating throughout your visit!
Thank you for choosing Better, and we hope you continue to enjoy using the Better facilities.
Kind Regards
Amir
The staff are welcoming and cheerful
The staff are welcoming and cheerful. The building is very clean and the water is amazing.
13 augustus 2025
Antwoord van Better - Horley Leisure Centre
Hi Sheila
Thank you for your review.
We are very pleased to see you feel welcomed by our team and are enjoying the clean facilities at the Horley Leisure Centre.
We look forward to seeing you again soon!
Kind Regards
Amir
Antwoord van Better - Horley Leisure Centre
Hi Vanessa
Thank you for your review.
It is wonderful to see that you are happy with the service provided at the Horley Leisure Centre!
We hope this continues, and thank you for choosing Better.
Kind Regards
Amir
Professional and good experience. Highly recommended
Brandon was very efficient and made my induction day much easier and enjoyable, also he let me know about others activities.
20 mei 2025
Antwoord van Better - Horley Leisure Centre
Hi Maria,
Thanks for your review.
We are so glad to hear that Brandon made your induction so enjoyable!
Warm Regards
Hazal
Swimming lessons
Started my swimming lessons great welcome and really enjoyed the lesson can’t wait for my next one
16 mei 2025
Antwoord van Better - Horley Leisure Centre
Hi Hayden
Thank you for your review.
It is great to see you are enjoying the swimming lessons at the Horley Leisure Centre, and we hope you attain the skills and confidence you desire!
Kind Regards
Amir
Antwoord van Better - Horley Leisure Centre
Hi Ayomide
Thank you for your review.
It is great to see you are enjoying your experience at the Horley Leisure Centre and the staff are creating a great environment for you and fellow members.
We hope this continues and thank you for choosing Better!
Kind Regards
Amir
Brandon was very helpful and explained…
Brandon was very helpful and explained expertly how the equipment works.
I felt very comfortable in his company.
16 april 2025
Antwoord van Better - Horley Leisure Centre
Hi Michael,
Thank you so much for your kind words!
We're thrilled to hear that Brandon made you feel comfortable and provided such a helpful and thorough explanation during your gym induction. We truly appreciate your feedback and are glad we could assist you. If you have any more questions or need further help, don't hesitate to reach out!
Kind regards,
Charmaine
Antwoord van Better - Horley Leisure Centre
Hi Shirley
Thank you for your review.
We are very pleased to see you are enjoying your experience at the Horley Leisure Centre and we hope you reach your fitness goals with us!
Kind Regards
Amir
Today I was booked on a Healthwise exercise class…
Today I was booked on a Healthwise exercise class, I enjoy this weekly chance to exercise in the pool.
Brandon is so caring and understnding of the members abilities.
I have the need to use the changing room for people with disabilities, this facility is very useful and I am thankful for it. The staff are very kind and welcoming, from the reception staff to Winston the cleaning guru, I recommend the Horley Leisure Centre to all my friends.
16 april 2025
Antwoord van Better - Horley Leisure Centre
Hi Theresa
Thank you for your review and the recommendation.
We’re delighted to hear how much you enjoy the Healthwise exercise class, your weekly time in the pool, and that Brandon's understanding approach is making a difference to your experience with us. It’s also wonderful to hear that the whole team at the Horley Leisure Centre is contributing to a positive experience.
Kind Regards
Amir
My assessment was comprehensive and my…
My assessment was comprehensive and my issues well understood which put me at ease. I was then able to complete my membership and booked a session for the following morning! Thank you.
19 maart 2025
Antwoord van Better - Horley Leisure Centre
Hi Sarah,
Thank you so much for your lovely review.
We're thrilled to hear that the assessment was helpful and that you felt at ease throughout the process. We're excited to have you as part of our community and look forward to your session tomorrow! If you need anything else, don't hesitate to reach out.
Warm regards,
Charmaine
Good customer servicesReally helpful staff on the front desk
Really helpful staff on the front desk
10 maart 2025
Antwoord van Better - Horley Leisure Centre
Hi Katherine,
Thanks for your review.
It is great that the staff at Horley have been so helpful!
Warm Regards
Hazal
Great local exercise resource
All the staff at Horley leisure centre are so friendly and helpful. Pool is lovely and clean and often quiet.
Large variety of exercise classes with good instructors.
4 maart 2025
Antwoord van Better - Horley Leisure Centre
Hi Mrs Kehl
Thank you for your review,
It is great to hear that you’ve had such a positive experience at Horley Leisure Centre and to know that our friendly and helpful staff have been able to help when needed.
We're also happy to hear you’re making the most of the variety of exercise classes available.
Kind Regards
Amir
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