Better - Ironmonger Row Baths Reviews 122

TrustScore 4.5 uit 5

4,3

1 Norman Street, EC1V 3AA Islington, GB


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Beoordeeld met 5 van de 5 sterren

My daughter really enjoyed and benefited from her course at iron monger row. All her teachers were great but massive thanks in particular to Wendy who supported and encouraged her along the way, monit... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My 4 year old son started swimming lesson at the Ironmonger Row in March and he has already gained a lot of confidence and learned new skills! He has participated twice in the intensive classes... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

I was lucky enough to get my daughter booked onto the free swimming lessons that are offered in partnership with Islington Council, during school holidays. It has been a God send for my daughter, hel... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

I am a long term user (swimming) and very satisfied (I go off- peak). The pool is clean and clear virtually all of the time. The ground floor changing room/showers need more regular cleaning though... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Vrijetijdscentrum
  2. Gezondheidsclub
  3. Gym
  4. Overdekt zwembad
  5. Bibliotheek
  6. Openluchtzwembad

Geschreven door het bedrijf

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contactgegevens

  • 1 Norman Street, EC1V 3AA, Islington, Verenigd Koninkrijk

4,3

Uitstekend

TrustScore 4.5 uit 5

122 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

Great environment and supportive staff

My daughter really enjoyed and benefited from her course at iron monger row. All her teachers were great but massive thanks in particular to Wendy who supported and encouraged her along the way, monitored her progress and gave her confidence to go one step further.

29 juni 2026
Review zonder uitnodiging
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Hi Nick,

Thank you so much for your lovely feedback! We’re delighted to hear how much your daughter enjoyed and benefited from her course at Ironmonger Row.

It’s wonderful to know that all the teachers made such a positive impact, and we’ll be sure to pass on your special thanks to Wendy for her support, encouragement, and dedication in helping your daughter build confidence and progress.

We really appreciate you taking the time to share this.

Warm Regards,

Hazal

Beoordeeld met 5 van de 5 sterren

The range and quality Michael’s Power Pump, Core and Body Con classes

The range and quality of classes provided by Michael are excellent. He knows how to motivate and push you and makes sure we push ourselves. He’s very focused on how we are doing and is able to work at the right level for each participant meaning his classes are suitable for all abilities.
He is knowledgeable and reliable.
All that and great fun too!

1 juni 2026
Review zonder uitnodiging
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Good Evening,

Thank you for your wonderful review!

We're ecstatic to know that you're loving the range and quality of classes offered by Michael, and find them excellent.

It's amazing to know that his motivation, knowledge and reliability have helped to push you during these sessions and make them even more enjoyable.

We hope to see you again soon!

Warm Regards, 

Kaisha

Beoordeeld met 5 van de 5 sterren

Wendy and the team are wonderful

Wendy and the team are wonderful! My son looks forward to Friday's swimming session. Instructors are always smiling and are very friendly towards little swimmers. I am very happy with the lesson and the progress my son has made.

29 mei 2026
Review zonder uitnodiging
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Hi Aga

Thank you for your review. 

It is great to know that Wendy and the team have made such a positive impact, and it is wonderful to hear that your son is enjoying his swimming lessons and is progressing well. 

We hope he attains the skills and confidence he desires!

Kind Regards

Amir

Beoordeeld met 5 van de 5 sterren

Amazing service

Amazing service. Wendy and Jack taught my kids swimming in the half term holidays. Brilliant teachers and kids had a great time learning.

29 mei 2026
Review zonder uitnodiging
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Hi Sarra,

Thanks for your review.

It is delightful to hear how much your kids have enjoyed their lessons with Wendy and Jack at Ironmonger Row Baths.

Customers and communities are at the heart of everything we do and we are glad that this has been reflected in the lessons you have received.

Warm Regards

Hazal

Beoordeeld met 5 van de 5 sterren

Amazing experience for the kids

Amazing experience for the kids. Wendy is an excellent teacher, so passionate and patience with the kids and the teachers with her amazing as well.

25 mei 2026
Review zonder uitnodiging
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Hi Kai

Thank you for your review. 

We are very pleased to hear that Wendy and the team at Ironmonger Row Baths are making such a positive experience for the children, and it’s great to hear how much they’re enjoying the lessons!

Kind Regards

Amir

Beoordeeld met 5 van de 5 sterren

Brilliant swimming classes and lots of…

Brilliant swimming classes and lots of fun for children!

29 mei 2026
Review zonder uitnodiging
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Hi Zemime

Thank you for your review. 

It is great to see that the swimming lessons at Ironmonger Row Baths are being enjoyed, and we hope all attendees gain the confidence and skills they wish for!

Kind Regards

Amir

Beoordeeld met 4 van de 5 sterren

Free Swimming Lessons

I was lucky enough to get my daughter booked onto the free swimming lessons that are offered in partnership with Islington Council, during school holidays. It has been a God send for my daughter, helping her build her confidence, skills and independence in the water. The lead swim tutor is amazing (I forgot to get her name), but even my daughter has commented on how lovely she is. She's kind and patient and really helped my 4yr old feel comfortable being in the pool without me. She's even helped teach me basic skills in the water when I attended an adult swim class.
Only dropped a star, as I think the toilets could be better maintained throughout the day.

28 mei 2026
Review zonder uitnodiging
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Hi Mina

Thank you for your review.

We are very pleased to hear how beneficial the holiday swimming lessons have been for your daughter, and it is great to know that the swim instructors are providing amazing lessons, allowing your daughter to feel comfortable and confident in the water!

We also appreciate your feedback regarding the toilet facilities, and we will pass your feedback on to the team at Ironmonger Row Baths.

Kind Regards

Amir

Beoordeeld met 5 van de 5 sterren

Highly recommend the class.

My 4 year old son started swimming lesson at the Ironmonger Row in March and he has already gained a lot of confidence and learned new skills!

He has participated twice in the intensive classes over the school term time off which we found very valuable. They are truly more intense and have added so much to his weekly classes.

The staff are very friendly and helpful and we would highly recommend the classes to everyone.

21 maart 2026
Review zonder uitnodiging
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Hi Michael,

Thank you for your lovely review!

We're overjoyed to hear that your son has gained confidence during his swimming lessons with us and has developed a new skill.

We're also thrilled that the intensive short courses have also aided his development.

It's also amazing to know that our team have been very friendly and helpful.

We can't wait to see you both again soon!

Warm Regards, 

Kaisha

Beoordeeld met 5 van de 5 sterren

Free funding lessons

My daughter poppy has been having swimming lessons for the week with Wendy and Jack and they have been amazing with her we had the course of free funding for the week and they been amazing with her she has learnt so much. We can’t wait to book even more lesson for our daughter. Thank you

28 mei 2026
Review zonder uitnodiging
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Hi Stevie-ann

Thank you for your review. 

We are very happy to see that Poppy enjoyed her week of lessons with Wendy and Jack, and that they have been able to provide amazing lessons, boosting your daughter's confidence in the water!

We look forward to welcoming Poppy back soon!

Kind Regards

Amir

Beoordeeld met 5 van de 5 sterren

the abundance of equipment and variety

the abundance of equipment and variety

20 mei 2026
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Hi Ilyas,

Thank you for your lovely review!

We're thrilled that you appreciate the range of facilities we have to offer at Ironmonger Row Baths.

We also really value your 5-star review.

We can't wait to see you again soon!

Warm Regards, 

Kaisha

Beoordeeld met 5 van de 5 sterren
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Hi Areewan

Thank you for your review. 

It is great to see that the staff at Ironmonger Row Baths have been able to assist with your enquiries, and if you have any further questions, please do not hesitate to reach out!

Kind Regards

Amir

Beoordeeld met 4 van de 5 sterren
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Hi,

Thanks for your review.

We are so pleased to hear that the staff at Ironmonger Row Baths have been so helpful!

Warm Regards

Hazal

Beoordeeld met 3 van de 5 sterren

Nice but small gym

I’ve just joined, it’s nice, a bit small. The pool is fantastic. But the big shortfall is that you have to book (like in Covid times). I know it’s only a small thing but at my last gym you could just rock up. Booking adds a layer of stress to make your ten minute window. It would be greatly improved if you could just go.

19 mei 2026
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Antwoord van Better - Ironmonger Row Baths

Good Afternoon,

Thank you for your review!

We're happy that you're enjoying the gym facilities at our Ironmonger Row Baths.

We require our members to book in advance to help prevent a session from being overcrowded.

This is also for health and safety purposes to ensure that all our members are accounted for.

Thank you again for your feedback!

Warm Regards, 

Kaisha

Beoordeeld met 5 van de 5 sterren

Super customer support from Umma

Umma was so helpful in helping me find the correct membership for my situation. The facilities are kept clean and the feeling at Ironmonger rows is of a valued community resource. Thank you

11 mei 2026
Review zonder uitnodiging
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Hi,

Thank you for your fantastic review!

We are so delighted to hear that you are enjoying Ironmonger Row Baths!

We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.

We have also passed on your comments to Umma, she'd be happy to know she made a positive impact on your visit. 

Warm Regards

Azaria

Beoordeeld met 5 van de 5 sterren

A new member

I joined yesterday as a senior member. Staff member Umma was a wonderful support in getting my application approved Thank you Umma
I used the gym today and all machines were working well
The building is very nice

8 mei 2026
Review zonder uitnodiging
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Hi Mrs Preston,

Thank you for sharing your lovely review!

We're thrilled to hear that you had an amazing experience with Umma, who was a wonderful support in setting up your Membership with us.

It's also great to know you enjoyed your gym visit and appreciated the range of facilities we offered.

We can't wait to see you again soon!

Warm Regards,  
  
Kaisha

Beoordeeld met 5 van de 5 sterren

On becoming a member

Due to the temporary closure of Golden Lane I was offered a transfer membership for older people and yesterday I availed myself of it.
The process was very easy with staff member Umma being a very helpful, kind and knowledgeable. The facilities look inviting and I am keen to start using them

7 mei 2026
Review zonder uitnodiging
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Hi David,

Thank you for sharing your review!

We're so happy to hear that you had an amazing experience with Umma when making changes to your Membership.

It's great to know that she was very helpful, kind and knowledgeable, which positively impacted your visit.

We can't wait to see you using and enjoying our facilities!

Warm Regards,  
  
Kaisha

Beoordeeld met 5 van de 5 sterren

Very good experience as just transfered…

Very good experience as just transfered from another sports centre. I had two accounts and Umma I think her name was really helpful in sorting out this issue and my first time at the centre. Especially, wirh app and scanning and a coin for the locker. Not to mention Shen I came out after a swim I mentioned some locker and electrical fault issue. The next day the socket which was hanging off was repaired!

6 mei 2026
Review zonder uitnodiging
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Hi Aeron, 

Thank you for sharing your experience and welcome to the centre. 

It’s great to hear your transition from your previous sports centre went smoothly and that you felt supported on your first visit. 

We’re especially pleased to know Umma was able to help get everything sorted for you!

It’s also good to hear your feedback about the maintenance issue was acted on quickly after you reported it — we’ll make sure this is shared with the team involved.

We really appreciate you taking the time to leave such detailed feedback and hope you continue to enjoy your visits.

Warm regards, 

Azaria

Beoordeeld met 4 van de 5 sterren

I am a long term user (swimming) and…

I am a long term user (swimming) and very satisfied (I go off- peak). The pool is clean and clear virtually all of the time. The ground floor changing room/showers need more regular cleaning though - it's got worse in the last few years.
I have just completed the membership transfer from Golden Lane, and was given super service by Umma, when there were a lot of grumpy, impatient people doing the same as me. She calmly dealt with each person, never rushing them, whilst completing a number of complicated registration steps. Well done. People at the reception area are very helpfull/friendly in general as well.

1 mei 2026
Review zonder uitnodiging
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Hi Marty, 

Thank you for your continued support and for taking the time to share your feedback about Ironmonger Row Baths.

We’re really pleased to hear you’ve had such a positive experience over the years, 

It’s also great to hear Umma made your recent membership transfer smooth, we’ll make sure your kind words are passed on to her.

We do appreciate your honest feedback about the ground floor changing rooms and showers. 

Thanks again for your feedback, and we look forward to seeing you on your next visit.

Warm regards 

Azaria

Beoordeeld met 5 van de 5 sterren

I have attended over sixties swimming…

I have attended over sixties swimming lessons in Ironmonger swimming pool the staff here are amazing . Specially Ms Wendy Scanlan she is very professional in her teaching although I attended classes before I come to Ironmonger pool I could not swim correctly. Wendy showed me techniques in just 3 times now I am swimming with confidence.
Big thanks to Wendy,

Kaboutar Babaahmadi

30 april 2026
Review zonder uitnodiging
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Hi Kaboutar

Thanks for your review.

We are so pleased to hear that Wendy at Ironmonger Row Baths has been so supportive with your swimming lessons. It's wonderful to hear that you are now swimming with more confidence.

We will ensure that Wendy receives this feedback

Kind Regards

Rachel

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