It was not a bad experience but I would like to confirm if the teachers are SEN trained ? I have my son in a SEN swiming lessons but it seems we are left mostly on our own in the pool. I am not a s... Toon meer
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Locatie
Wijzig locatieGrafton Rd, NW5 3DU London, GB
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Lees wat reviewers zeggen
Kentish Town Gym is a great community centre with a brilliant timetable of classes. Polina is an incredible asset to the team and when she's not running her tough but fun Circuit classes, she's tidyin... Toon meer
Bedrijf heeft geantwoord
I think your new music app is pretty awful. It sounds like very mediocre singers crucifying previously wonderful and memorable classic songs. The tracks are remixed and almost unrecognisable. You are... Toon meer
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Trying to get a place onto the baby swim class was difficult l, would be easier if there is a waiting list. Also for capacity of 8 babies the last few sessions there have only been 3 or 4 babies. Per... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Grafton Rd, NW5 3DU, London, Verenigd Koninkrijk
4,3
Uitstekend
86 reviews
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Good facilities, nice staff but short swim lessons
Our daughter and son are doing swimming lessons at Kentish Town Sports Center. The facilities are good, nice and welcoming staff, very pleased with that.
One negative aspect is that the lesson is too short for the number of kids in the water. Considering the whole process, Kids get a short workout and progresses are really slow.
I suggest the class should be at least 45mins long to have more benefits.
11 januari 2026
Antwoord van Better - Kentish Town Sports Centre
Hi Pasquale,
Thanks for your review.
We are so pleased to hear that your children are enjoying the classes at Kentish Town Sports Centre!
We have found that children get the most out of a 30 minute class and they can start to lose focus if classes are much longer. When students do move up to Academy, these classes are 45 minute long, so when your children have advanced, they will be able to attend longer lessons.
Warm Regards
Hazal
In it for the classes
Love the classes with some great instructors - so far I have Penney and Irina's classes have been great and they are also lovely people! Definitely recommend.
21 november 2025
Antwoord van Better - Kentish Town Sports Centre
Hello Joelle,
Thank you for your comments and feedback.
Kind Regards
Unprofessional Service and No Communication
I took my daughter to her swimming lesson in Kentish Town yesterday at 3pm, only to be told at the door that the class had been cancelled. We received no message, no email, no update — nothing. They simply waited for us to arrive to let us know. My daughter was excited all day for her lesson and left completely disappointed.
They told me I would receive an email the same day regarding a refund, but nothing has arrived. Very poor communication and highly unprofessional service. I expected much better.
16 november 2025
Review zonder uitnodiging
Antwoord van Better - Kentish Town Sports Centre
Hello Bruna,
Thank you for sharing your feedback.
We’re truly sorry for the inconvenience caused by the cancellation of your daughter’s swimming lesson and the lack of communication around it.
We understand how disappointing this must have been for both of you, and this is not the level of service we aim to provide.
We’re currently reviewing what happened to ensure this doesn’t occur again.
Regarding your refund, the swim school will be in contact with you to offer a replacement lesson or a refund for that cancelled lesson.
Kind Regards
Friendly
Everyone who worked at Kentish was absolutely amazing - very friendly and helpful. Wanted us to have a good experience (unlike some other Leisure centers I've been to in London). Facilities are a bit tired but not horrible.
11 november 2025
Antwoord van Better - Kentish Town Sports Centre
Hello Da,
Thank you for your comments and feedback.
Kind Regards.
Very helpful
Very helpful when I made a mistake about type of membership. Good facilities.
7 oktober 2025
Antwoord van Better - Kentish Town Sports Centre
Hi Gail
Thank you for your review.
It is great to see you are enjoying the facilities at Kentish Town Sports Centre, and the staff have been able to assist with your membership query.
If you have any further enquiries, please let us know and we will be happy to assist!
Kind Regards
Amir
Extremely helpful staff member
The person I spoke to at the desk about swimming lessons was extremely helpful and then my daughter really enjoyed the class she joined.
25 september 2025
Antwoord van Better - Kentish Town Sports Centre
Hi Lydia
Thank you for your review.
We are very pleased to see that the staff at Kentish Town Sports Centre have been able to assist with your enquiry and that your daughter is enjoying her swimming lessons!
Kind Regards
Amir
Kentish Town Gym is a great community…
Kentish Town Gym is a great community centre with a brilliant timetable of classes. Polina is an incredible asset to the team and when she's not running her tough but fun Circuit classes, she's tidying up, showing new members how to (safely) use the equipment and being on hand to give workout advice. Some of the Pilates/Yoga classes are overbooked and getting mat space can be problematic... maybe a couple more sessions (plus core) would help...but it's a generally positive place to visit.
21 juli 2025
Review zonder uitnodiging
Antwoord van Better - Kentish Town Sports Centre
Hi Lesley
Thank you for your lovely review!
We are very pleased to see that you are enjoying the gym and classes, and Polina has been able to provide an outstanding service and fitness class!
We appreciate your feedback regarding the Pilates and Yoga sessions. They’ve become very popular, and your feedback has been passed on to the management team at the Kentish Town Sports Centre.
Thank you for choosing Better and being part of the Kentish Town Gym community.
Kind Regards
Amir
Great place to swim
I go swimming in the Kentish Town Grafton pool twice a week and I really enjoy it. The staff are always friendly and helpful, the pool is clean and bright, they offer lessons and women only sessions which are both really helpful, and there is enough space in the changing rooms which are generally clean as well. The showers are hot, there is a small machine to wring out your swimming costume well, they have disabled changing rooms and equipment and have noodles and other swimming aids.
I would have given it five stars but there are only four showers in the women's changing rooms and one is always out of order it seems. So there is often a queue, which can become quite cold in the winter.
17 juli 2025
Review zonder uitnodiging
Antwoord van Better - Kentish Town Sports Centre
Hi Zozi,
Thank you so much for your thoughtful and detailed feedback. We're really glad to hear that you enjoy swimming at Kentish Town pool and that our team, facilities, and services have made your visits enjoyable and comfortable. It's great to know that features like our women-only sessions, swim aids, and accessible facilities are appreciated.
We completely understand your frustration regarding the limited number of showers and the occasional maintenance issues. We're actively working to improve this and are looking into more reliable solutions to reduce downtime and ensure a better experience, especially during colder months.
Your comments are invaluable to us, and we hope to continue making your visits even better.
Thanks again for your support and helpful suggestions!
Kind regards,
Charmaine
Antwoord van Better - Kentish Town Sports Centre
Hello Rebecca,
Thank you very much for your comments and feedback.
We are please to hear that you are enjoying your time at Kentish Town Sports Centre.
Warm Regards.
Staff very helpful
10 juli 2025
Antwoord van Better - Kentish Town Sports Centre
Hi Jane,
Thank you for your kind words!
We're delighted to hear that you found our staff helpful at the Kentish Town Sports Centre. Providing excellent service is very important to us, and your feedback means a lot. We hope to welcome you back soon!
Warm regards,
Charmaine
Antwoord van Better - Kentish Town Sports Centre
Hi Mrs M
It is wonderful to see you are having a well-rounded and great experience at the Kentish Town Sports Centre.
Thank you for taking the time to leave a review, and thank you for choosing Better.
Kind Regards
Amir
Antwoord van Better - Kentish Town Sports Centre
Hi Richard,
Thank you so much for your thoughtful words!
We’re absolutely delighted to learn that you had such a positive experience with our team at the Kentish Town Sports Centre. They always aim to go above and beyond to provide exceptional service, and knowing that we succeeded in making your visit enjoyable truly means a lot to us. We’re eagerly looking forward to the opportunity to welcome you back soon and create more wonderful memories together!
Kind regards,
Charmaine
Kentish town pools are some of the best…
Kentish town pools are some of the best London pools. First of all, especially when compared to Cally Pool and Archway, they are clean, so are the changing rooms.
Second, the pools are lovely looking and swimming teachers seem nice.
During the swimming lessons, parents can sit and watch from behind a glass window.
1 mei 2025
Antwoord van Better - Kentish Town Sports Centre
Hi Stefanie,
Thank you so much for your kind words!
We are happy to hear that you’ve had such a positive experience at Kentish Town Pools. Cleanliness and a welcoming environment are top priorities for us, so it’s great to know we’re meeting expectations. We're also glad you find our pools inviting and our teaching staff friendly — they work hard to create a supportive atmosphere for all swimmers. We appreciate your feedback and look forward to welcoming you back soon!
Kind regards,
Charmaine
Antwoord van Better - Kentish Town Sports Centre
Hi Roland,
Thank you for your feedback.
We're sorry to hear that your experience felt soulless and unwelcoming at the Kentish Town Sports Centre — that's certainly not the impression we want to leave. We’re committed to creating a warm and inviting environment, and your comments help us understand where we can improve. If you're open to it, we’d appreciate the opportunity to learn more about your visit and how we might make things right.
Kind regards,
Charmaine
Antwoord van Better - Kentish Town Sports Centre
Hi Aymen,
Thanks for your review.
We are so glad to hear you are happy with Kentish Town!
Warm Regards
Hazal
Nice place for a workout at Kentish Town Leisure Centre
I enjoy going to the gym. However there are a few things that could be. improved:
1. The adductor/abductor machine is still out of order.
2. The leg press is still out of order.
3. The water fountain by the studio is out of order.
4. The touchpoints at the ends of the swimming pool lanes could do with a clean.
Otherwise all is good.
8 april 2025
Antwoord van Better - Kentish Town Sports Centre
Hi Eve,
Thank you for taking the time to share your feedback!
We're glad to hear that you enjoy coming to the gym overall. We sincerely apologise for the inconvenience caused by the adductor/abductor machine, leg press, and water fountain being out of order. Our team is actively working on getting these fixed as soon as possible. We’ll also make sure to address the cleaning of the touchpoints by the swimming pool lanes. Your input helps us improve, and we appreciate your understanding and patience.
Looking forward to seeing you in the gym again soon!
Kind regards,
Charmaine
HORRIBLEEEE idk why it’s so hard for…
HORRIBLEEEE idk why it’s so hard for these fat people to switch my membership I’ve been trying to go to this silly gym since the first of march all they have been doing is stealing my money .
4 april 2025
Antwoord van Better - Kentish Town Sports Centre
Hello Greg,
Thank you for sharing your feedback. We are truly sorry to hear that you are experiencing difficulties with changing your membership.
We have a dedicated customer service team ready to assist you in resolving this matter. Please feel free to email us directly at customerservices@gll.org, and our team will be happy to help, with the goal of turning your experience into a positive one.
We look forward to assisting you.
Kind regards,
Sarah H
At the moment it seems no one is…
At the moment it seems no one is managing or care about the gym. Some of the equipments are broken. One of the leg presses out of order at least for three months. The place looks dirty and untidy . The toilet smells very bad and the shower area looked never been cleaned for a while. One of the water fountain is not working and the other the filer is not changed for sometime despite I mentioned it couple of times Generally the gym / the center needs active managers to address all the issues I mentioned. .
3 april 2025
Review zonder uitnodiging
Antwoord van Better - Kentish Town Sports Centre
Hi Fas Serts,
Thank you for taking the time to share your feedback. We sincerely apologise for the experience you've had at our gym. We take your concerns seriously and are sorry to hear that the cleanliness, equipment maintenance, and overall condition of the facility did not meet your expectations.
We are actively working to address these issues, including repairing broken equipment, ensuring proper hygiene in all areas, and addressing water fountain concerns. Your comments about the cleanliness and maintenance of the gym will be passed on to the management team so they can take immediate action.
We value our members and appreciate your input as it helps us improve. If you have any additional concerns or suggestions, please don't hesitate to reach out to us directly.
Thank you for your patience and understanding as we work to improve the gym.
Kind regards,
Charmaine
The staff were friendly, helpful, polite and easy to communicate with
The staff were friendly, polite, helpful and easy to communicate with
14 maart 2025
Antwoord van Better - Kentish Town Sports Centre
Hi Lucy,
Thank you so much for your kind words!
We are very happy to hear that you had a positive experience with our staff at the Kentish Town Sports Centre. Our team works hard to provide excellent service, and it's wonderful to know that their friendliness, politeness, and helpfulness made a difference in your visit. We always strive to create a welcoming and easy-going environment, and it’s great to hear that communication was smooth and effortless.
We truly appreciate your feedback and look forward to serving you again soon!
Kind regards,
Charmaine
Antwoord van Better - Kentish Town Sports Centre
Hi Nicola,
Thanks for your review.
We are happy that Chas at Kentish Town is always so helpful!
Warm Regards
Hazal
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