The facilities and the service we received both on advance and on the day surpassed my expectations. The party room was a good size and the cool room was perfect to cool down 20 weary children after t... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieTemple Street, BS31 1HE Keynsham, GB
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Lees wat reviewers zeggen
The trainer was very helpful and took time to explain everything in detail. The venue was clean tidy and both staff and customers were helpful, polite and happily made me feel at ease.
Bedrijf heeft geantwoord
My first time with swim membership at Keynsham, helpful reception staff, lovely pool, very friendly swimmers and nice and clean.
Bedrijf heeft geantwoord
Totally failed to address query and marked as resolved without awaiting response on matter.
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Temple Street, BS31 1HE, Keynsham, Verenigd Koninkrijk
4,3
Uitstekend
52 reviews
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Awful App system
The app system is absolutely awful! I have a chronic health issues and a disability and dealing with this has been rage inducing and exhausting. I have now been promised by the manager or Keynsham that everything will work fine in future! I am not convinced.
5 maart 2026
Review zonder uitnodiging
Antwoord van Better - Keynsham Leisure Centre
Hi Victoria,
Thank you for sharing your review!
We're sorry to hear about the issues you've experienced with our Better UK App and the frustration this has caused.
We'd love it if you could keep us updated on this, and we're more than happy to assist with this.
Our Team can also help you with this during your next visit with us if needed.
Thank you again for your feedback!
Warm Regards,
Kaisha
I had a horrible experience regarding…
I had a horrible experience regarding my payment plan and subscribed for my children's swimming.
8 januari 2026
Antwoord van Better - Keynsham Leisure Centre
Hi Jay,
Thank you for sharing this with us!
We're deeply sorry to hear that you didn't have a smooth registration process.
We would love to assist you further, via email, with this if you are still interested in signing up.
Warm Regards,
Kaisha
Antwoord van Better - Keynsham Leisure Centre
Hi Gynis
Thank you for your review, and thank you for joining!
We are very pleased to hear that the team at Keynsham Leisure Centre have been so helpful with your queries.
Should you have any further questions or require additional support, please don't hesitate to get in touch!
Kind Regards
Amir
Experience was good
Experience was good, it was listed as aqua aerobics, but it was more like water kick boxing, which was alright but not what I initially expected. Being a new member, I didn’t have a clue about the procedure but the friendly staff explained, and I just followed everyone else to find out more. The booking for next sessions confused me a bit, but I’m sure the more I use the ap, the easier it will become.
16 februari 2026
Antwoord van Better - Keynsham Leisure Centre
Hi Carol,
Thank you for sharing your feedback!
We’re glad to hear you enjoyed your recent session, and we apologise if it was a bit different from what you expected.
It’s great that our staff were able to guide you and help you feel comfortable during your visit to our Keynsham Leisure Centre.
We also appreciate your feedback regarding our booking process, and we're more than happy to use this to make changes where possible.
We look forward to seeing you at your next session!
Warm Regards,
Kaisha
2 children now in swim lessons
Both my children now have swimming lessons here, my son started this week age 4, I was so impressed with how his first lesson went, confident and on his back, travelling independently with a noodle, my daughter has thrived since starting at age 4, love the coaches and Vicky the head coach is amazing!
1 december 2025
Antwoord van Better - Keynsham Leisure Centre
Hi Michelle,
Thank you for sharing your lovely feedback!
We’re thrilled to hear how well your son’s first lesson went, and the positive impact this has has on his growing in confidence.
It’s wonderful that your daughter has also progressed and achieved so much with us over the years.
Warm Regards,
Kaisha
The team I see are always ready to…
The team I see are always ready to listen and help if needed.
11 juli 2025
Antwoord van Better - Keynsham Leisure Centre
Hello Peter,
Thank you for your comments and Feedback.
Kind Regards.
It was fun and the staff including my…
It was fun and the staff including my uncle were ace
26 juni 2025
Antwoord van Better - Keynsham Leisure Centre
Hi Ruth,
Thanks for your review.
We are so happy to hear that you had so much fun at Keynsham!
Warm Regards
Hazal
Excellent facilities
Excellent facilities, spotlessly clean throughout ⭐
30 mei 2025
Review zonder uitnodiging
Antwoord van Better - Keynsham Leisure Centre
Hi JP,
Thanks for your review.
We are so glad to hear that you are enjoying the excellent facilities at Keynsham!
Warm Regards
Hazal
Went to get my son joined up with this…
Went to get my son joined up with this gym in Keynsham and paid 37 pound only to fined out its 15 pound for him as he's 13 not happy at all stay away from this place
23 mei 2025
Review zonder uitnodiging
Antwoord van Better - Keynsham Leisure Centre
Hi Donna,
Thank you for sharing your experience.
We’re really sorry to hear about the confusion regarding the membership fee for your son. Our pricing does vary by age, and it sounds like there may have been a misunderstanding at the time of payment. We’d love to look into this further and see how we can make things right for you. Please contact us directly at customerservices@gll.org so we can assist you promptly.
We appreciate your feedback and hope to resolve this for you soon.
Kind regards,
Charmaine
The best
Lovely and clean, good quality facilities, but like any great company….. it’s the staff !!!
In my local centre ( Keynsham ), the staff are wonderful and especially a lady called Faith .
Keep up the good work 👍
16 april 2025
Antwoord van Better - Keynsham Leisure Centre
Hi Richard,
Thank you so much for your kind words! We're thrilled to hear you enjoyed the facilities at the Keynsham Leisure Centre and found everything clean and of high quality—that's exactly what we aim for.
We're especially delighted to hear your praise for the team at our Keynsham centre, and we’ll be sure to pass on your lovely comments to Faith—she’ll be over the moon to know she made such a positive impression!
Thanks again for your support, and we look forward to welcoming you back soon. 😊
Keep well and take care!
Kind regards,
Charmaine
Antwoord van Better - Keynsham Leisure Centre
Dear Mr. Browne,
I truly appreciate your thoughtful and kind words! It brings us great joy to know that you found our Keynsham Leisure Centre to be friendly, clean, and accommodating. Creating a welcoming atmosphere and providing exceptional service are at the heart of what we strive for. Your feedback means a lot to us, and we're grateful that you took the time to share your experience. We cannot wait to welcome you back for another visit soon!
Kind regards,
Charmaine
Antwoord van Better - Keynsham Leisure Centre
Hi Heather
Thank you for your review.
We are very pleased to see you are enjoying your experience at the Keynsham Leisure Centre and you have had the opportunity to meet the Centre staff.
We hope this continues and thank you for choosing Better.
Kind Regards
Amir
Pleasant and helpful staff
10 december 2024
Antwoord van Better - Keynsham Leisure Centre
Hi Windy,
Thanks for your review.
We are happy to hear that the staff at Keynsham have been so pleasant and helpful.
Warm Regards
Hazal
Good
After instruction I find it easy to book and now hope to swim more frequently to cure my stiff shoulders. Would have wished for underfloor heating as in Wells, to dry floors off and so make them safer also makes getting dressed a lot easier and quicker.
28 oktober 2024
Antwoord van Better - Keynsham Leisure Centre
Hi Harriette
Thank you for review.
It is great to see you have been shown how to use the App and you can make bookings with us now.
We hope you enjoy the swim sessions and this helps with your shoulder, we also thank you for the feedback regarding he gym.
Kind Regards
Amir
People In charged are very helpful with…
People In charged are very helpful with good attitude.
14 oktober 2024
Antwoord van Better - Keynsham Leisure Centre
Hi Fatima
Thank you for your review.
We appreciate your kind words about the staff at our Leisure Centre and hope you enjoy your time with us.
Kind Regards
Amir
My first lesson went great & fun
My first lesson went great & fun
I wish it was longer than 30 minutes
7 oktober 2024
Antwoord van Better - Keynsham Leisure Centre
Hi Yassine,
Thanks for your review.
We are so delighted to hear you enjoyed your first lesson!
Did you know that if you would like an additional lesson, we can assist you with setting this up? Please speak to a member of the concierge team on your next visit if you would like additional lessons!
Warm Regards
Hazal
Welcoming gym
Helpful, firendly and supportive staff. Great facilties and welcoming atmosphere.
25 september 2024
Antwoord van Better - Keynsham Leisure Centre
Good afternoon Lindy,
I hope this message finds you well.
I wanted to personally express my gratitude for taking the time to share your feedback with us. Your review truly brightened our day.
It brings us immense joy to learn that you are thoroughly enjoying your membership at the Keynsham Leisure Centre. Our team works diligently to ensure that all our members have a positive experience, and it's incredibly rewarding to hear that our efforts have made a difference for you. Hearing that our staff have consistently provided you with friendly and supportive service during each of your visits is incredibly heartwarming. We are committed to creating a welcoming and inclusive environment for everyone, and your kind words reaffirm that we are succeeding in our mission.
Thank you once again for your review. Your feedback is invaluable to us, and we look forward to continuing to provide you with exceptional service.
Warm regards,
Charmaine
Helpful staff
28 augustus 2024
Antwoord van Better - Keynsham Leisure Centre
Hi Sandra,
Thanks for your review.
We are so pleased to hear that the staff have been so helpful at Keynsham.
Warm Regards
Hazal
Senior membership renewal
I was having a problem renewing my senior membership, thankfully, Gavin at the Keynsham Leisure Centre sorted it all out for me in a very efficient manner.
Special thanks to all the other staff members who also helped me in this matter, they always go above and beyond 👍
27 augustus 2024
Review zonder uitnodiging
Antwoord van Better - Keynsham Leisure Centre
Good Afternoon Miss Hamlin,
Thank you for your review.
We are delighted to hear that Gavin was able to assist you with the renewal of your membership making this a seamless process so your membership is able to continue for a further 12 months. We will pass on your lovely comments for the attention of Gavin and the team at the Keynsham Leisure Centre. We hope you continue to enjoy your membership at the Keynsham Leisure Centre.
Warm regards,
Charmaine
All was great except too many accounts…
All was great except too many accounts opened and I had to get one closed at the leisure centre. I already had a no member account and it opened a new one despite using the same email address and password.
5 augustus 2024
Antwoord van Better - Keynsham Leisure Centre
Hi Jayne,
Thank you for your review.
We are pleased to hear you are enjoying Keynsham and that the issues with your account were resolved.
Warm Regards
Hazal
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