Spend more time teaching the kids not chatting to other team members, letting the kids 2-3 early to leave it’s only 30 minutes session so need to make use of that time The swimming teacher should de... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieCathall Road, E11 4LA Leytonstone, GB
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Lees wat reviewers zeggen
We been using this leisure centre for few years now for different activities and it's always a good experience for adults and children. Stuff is friendly and helpful and the place is looked after. Hav... Toon meer
Bedrijf heeft geantwoord
I was seen by a member of staff called Chanelle, and I was very impressed with the service I received. She was professional, patient, and transparent throughout. Chanelle took the time to show me how... Toon meer
Bedrijf heeft geantwoord
My experience with swimming coaches was great. They were very friendly and professional. They made me overcome my anxiety and fears of the swimming pool. The coach was very dedicated to her role, to t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Cathall Road, E11 4LA, Leytonstone, Verenigd Koninkrijk
3,8
Goed
79 reviews
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Great facilities
joined after heart surgery to restore muscle loss and improve general fitness. I was guided by Monique, she was great, knew her stuff and very helpful. I have joined my local centre and hoping to attend regularly because the the excellent facilities, equipment they offer.
2 maart 2026
Antwoord van Better - Leytonstone Leisure Centre
Hi Pals
Thank you for your review.
We are delighted to hear that Monique has been able to guide you through the gym equipment, helping you use the facilities correctly to support your muscle restoration and fitness improvement.
We hope you can apply the information and advice shared by Monique in your workouts to achieve your health and fitness goals with us.
Kind Regards
Amir
I attend Pauline’s classes regularly…
I attend Pauline’s classes regularly her music she uses for all her classes are amazing. Today in aerobics and dance we had to have the new music that was given by your company and it was terrible. We have to do alot of steps and moves to the beat but with this new music it felt horrible one of the ladies even walked out of the class because of the music. We all want Pauline to use her own music again. Pauline is brilliant at her choreography but with this music that she has been given it is very hard to keep the steps going.
2 maart 2026
Review zonder uitnodiging
Antwoord van Better - Leytonstone Leisure Centre
Hi Oumme,
Thank you for sharing this with us!
We’re currently in contact with our Management Team regarding the concerns you’ve raised.
Once we receive a response, we’ll update our response to your review!
[Update]
Hi Oumme,
Thanks for your review!
We’re aware that there has been some concern and confusion about the changes to music licensing in our fitness classes from this Spring.
In late 2025, we became aware that the cost of our current music license, which covers all our 250 leisure centres and gyms across the UK, would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.
Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.
In practical terms, all instructors are being provided with free access to Power Music; one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.
We hope this provides reassurance and clarity about why we have made this decision, the care we have taken to engage with and support our instructors and our commitment to maintaining your class experience. As we implement these changes, we will continue to monitor feedback and engage with staff and customers.
Warm Regards,
Kaisha
I think the trainers are great
I think the trainers are great, helpful and professional - the only thing missing is rebounding classes at Leytonstone. I miss them :-(
10 februari 2026
Antwoord van Better - Leytonstone Leisure Centre
Hello Paula,
Thank you for your comments and feedback.
We are delighted to know that you had a great experience at the Leytonstone Leisure Centre, and that you found the trainers to very helpful and professional.
Kind regards
Staff members friendly
Staff members friendly, cooperative and informative. Equipment just fine
10 januari 2026
Antwoord van Better - Leytonstone Leisure Centre
Hi David,
Thanks for your review.
We are so pleased to hear that the staff at Leytonstone Leisure Centre have been so friendly and informative!
Warm Regards
Hazal
Hygiene and maintenance a lot to be desired for
Hygiene and maintenance a lot to be desired for. Shower has not been fixed for 2 months or longer in the swimming changing rooms. The centre has been notified on many occasions yet still no repair. Staff are brill but maintenance is awful and this is similar at Leyton Leisure Centre also.
19 december 2025
Review zonder uitnodiging
Antwoord van Better - Leytonstone Leisure Centre
Thank you for sharing your experience with us, Hassan,
your feedback is much appreciated as will help us to get better.
Kind Regards
Member of staff at the reception…
Member of staff at the reception Julinda I believe that's how u spell.her name
She helped set my account via the app and was very helpful.
When I went to the gym on my first day she welcomed me and and sured me if I need assistance staff are available to assist
13 november 2025
Antwoord van Better - Leytonstone Leisure Centre
Hello Taimoor,
Thank you very much for your comments and feedback.
Kind Regards
Yeah they are ok
Yeah they are ok.
Just that the staff at time seem to be sleeping in the desk. They shut early on weekends. They have a couple of broken machine that is still waiting to be fixed yet this cause day on exercise as less machine is up and running in order.
22 augustus 2025
Antwoord van Better - Leytonstone Leisure Centre
Hello J Louise,
Thank you for your comment.
Kind Regards.
Swimming lesson
My experience with swimming coaches was great. They were very friendly and professional. They made me overcome my anxiety and fears of the swimming pool. The coach was very dedicated to her role, to the point that she got into the pool with the learners, which helped build confidence and courage among beginners and inexperienced swimmers.
28 oktober 2025
Antwoord van Better - Leytonstone Leisure Centre
Hi,
Thank you so much for sharing your experience!
We’re delighted to hear that our swimming instructors were able to support you in building your confidence in the pool.
It’s wonderful to know that we've made such a a positive difference for you and other learners so soon.
We’ll be sure to pass on your kind words to the Centre Team!
Warm Regards,
Kaisha
Antwoord van Better - Leytonstone Leisure Centre
Hi Oksana
Thank you for your review.
It is great to see that you enjoy using the swimming pool at Leytonstone Leisure Centre, and we hope you utilise all the other facilities available!
Thank you for choosing Better.
Kind Regards
Amir
Super staff!
7 oktober 2025
Antwoord van Better - Leytonstone Leisure Centre
Hi Lucia
Thank you for your review.
It is great to see the staff at Leytonstone Leisure Centre providing a superb service, and we ill pass your feedback on!
Kind Regards
Amir
Great place to get fit but also…
Great place to get fit but also sociable too.
Fabulous team all very friendly and really helpful. Amenities clean and checked regularly. Overall very happy member.
24 september 2025
Antwoord van Better - Leytonstone Leisure Centre
Hello Amanda,
Thank you very much for your comments and feedback.
Kind Regards.
The cost of suspended membership to Better facilities will cost you some £20 a month!
Having taken my joining fee from my bank account and provided documentary evidence of my eligibility for the category of discounted membership (over 60 years of age) to an employee at the centre, I was informed in a blizzard of emails that I had "great news" that my membership had been processed, closely followed by another which announced that my membership has been suspended for lack of proof of eligibility! It is now the 23rd September and my monthly membership fee is available (theoretically) for only one week...except, as I understand it, my membership remains inexplicably 'suspended'
30 augustus 2025
Antwoord van Better - Leytonstone Leisure Centre
Hello Phillip,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Also i can see that you have spoken to our customer service team to rectify your membership. It is now active.
Kind regards
The swimming teacher made the lesson so…
The swimming teacher made the lesson so much fun that Riyad can't wait for his next one.
17 september 2025
Antwoord van Better - Leytonstone Leisure Centre
Hi
Thank you for your review.
It is great to see Riyad enjoyed his first lesson, and we are excited to be part of his swimming lessons!
We hope Riyad gains the skills and confidence he desires.
Kind Regards
Amir
Very helpful staff
Very helpful staff. Need more aerobics classes though only one for the week which gets booked up quickly. Instructors need head microphone as difficult to hear them above music if you're at the back.
15 september 2025
Antwoord van Better - Leytonstone Leisure Centre
Hi Donna
Thank you for your review.
We are delighted to hear that the staff at Leytonstone Leisure Centre have been able to assist you with your enquiries, and appreciate your feedback regarding the fitness classes.
We shared your feedback with the centre staff and hope this will help improve your experience.
Kind Regards
Amir
swimming times
only women swimming could have different times because i can't use the swimming pool on Tuesday and Thursday,between 19:30 and 22:00 the times that i have available to do swimming.
26 augustus 2025
Antwoord van Better - Leytonstone Leisure Centre
Hello Sandro,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
Please be advised that the designated times for women only are scheduled in accordance with other activities taking place in the pool.
We have forwarded your comments/feedback to the centre and have asked that they review the issues you have raised.
friendly and accessible
15 augustus 2025
Antwoord van Better - Leytonstone Leisure Centre
Hi Sean,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our facility in our Leytonstone centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Friendly staffs
My son enjoys swimming at Leytonstone leisure centre. Friendly staffs
21 augustus 2025
Antwoord van Better - Leytonstone Leisure Centre
Hi Muhammad,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Leytonstone leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
I do group classes the timetable is…
I do group classes the timetable is flexible both morning and evening classes are available.
Some times it’s hard to get a space on the popular classes that can be frustrated.
7 augustus 2025
Antwoord van Better - Leytonstone Leisure Centre
Hi Hanan,
Thanks for your review.
We are so pleased to hear that you are enjoying Leytonstone Leisure Centre!
Warm Regards
Hazal
Joining was easy
Joining was easy. Think it would have been good to be offered tour of Center
3 augustus 2025
Antwoord van Better - Leytonstone Leisure Centre
Hello CuMaureen,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you. I am sorry to hear you did not have a tour of the facility. Please feel free to ask the member of staff to give you a tour of the centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
I liked swimming with my friends and…
I liked swimming with my friends and my swimming teacher nice and helpful
30 juli 2025
Antwoord van Better - Leytonstone Leisure Centre
Hi Taahir,
Thank you so much for sharing your experience!
We’re thrilled to hear you enjoyed swimming with your friends at the Leytonstone Leisure Centre and that your teacher was nice and helpful. Keep up the great work, and we look forward to seeing you in the pool again soon!
Warm regards,
Charmaine
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