Quite good gym. Frustrating lack of flow yoga classes. App can be a bit glitchy. If it locks you out customer support can’t sort it out on line and you end up having to go into the centre to sort it... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieCrown Way, CF14 3AJ Off North Road, GB
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Lees wat reviewers zeggen
Good next step on from the Escape Pain programme. The staff at Maindy were helpful in enabling my membership application. The app is relatively easy to use for making bookings, and also a sudden... Toon meer
Bedrijf heeft geantwoord
The Pool is quite cold (my kids were shivering after being there) but the staff and teachers are very nice and considering of my children needs. Specially my youngest who wanted me next to him during... Toon meer
Bedrijf heeft geantwoord
staff really friendly and helpful and a lovely pool, plus a great range of classes unfortunately classes difficult to access as they get booked up a week in advance, and the booking site is rather c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Crown Way, CF14 3AJ, Off North Road, Verenigd Koninkrijk
4,2
Goed
56 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Plenty of options on offer.
Easy to register, with a pleasant and helpful member of staff.
Plenty of options for you to participate in.
Also you can attend any Better run centre.
9 januari 2026
Antwoord van Better - Maindy Leisure Centre
Hi June,
Thanks for your review.
We are so pleased to hear that you are enjoying your membership and thanks for joining!
Warm Regards
Hazal
The staff are amazing at Maindee in…
The staff are amazing at Maindee in Cardiff, brilliant energy and fantastic with all the parents during the busy swimming lessons. They are always helpful and accommodating to me and in general have the right energy and attitude that is needed in a lesuire centre.
2 december 2025
Antwoord van Better - Maindy Leisure Centre
Hello Alastair,
Thank you for your comments and feedback.
Kind Regards.
Antwoord van Better - Maindy Leisure Centre
Dear Fay,
Thank you so much for such wonderful feedback.
We are really pleased to hear that the cleanliness of the centre and the service provided by our staff met your highest expectations.
Expensive for an overcrowded gym and a warm shallow pool
This is my third membership. Now I have three accounts with the same email that cannot be accessed, no matter how many times I reset the password. Better Staff is not trained to fix these problems.
Prices are very high considering what is offered at Maindy, Cardiff - shame that they've locked me in with their very convenient location for me.
Prices for a one-off session are extortionate, forcing you to get a membership to save very little money. Don't get me started on the pool - it's very shallow and the temperature is similar to a sauna.
5 november 2025
Antwoord van Better - Maindy Leisure Centre
Hello Stefano,
Thank you for sharing your feedback regarding Maindy Leisure Centre.
We’re sorry to hear about the difficulties you’ve experienced with your membership and the facilities.
We understand how frustrating it must be to have multiple accounts and issues accessing them. Our team can help resolve this by merging your accounts and ensuring you have a single, accessible login.
Please email us at [customerservices@gll.org) or call [02920 529 230 ], and we’ll prioritise fixing this for you.
Regarding your concerns about pricing and facilities, we appreciate your honesty. We regularly review our pricing and service standards, and your comments about the pool depth and temperature will be passed to the local management team for review.
Your feedback is invaluable in helping us improve. Thank you for bringing this to our attention, and we hope to make things right for you soon.
Happy to be back
The Pool is quite cold (my kids were shivering after being there) but the staff and teachers are very nice and considering of my children needs. Specially my youngest who wanted me next to him during lessons.
I came back to Maindy (I used to bring my children before COVID), and I’m happy to be there again.
27 oktober 2025
Antwoord van Better - Maindy Leisure Centre
Hi Catalina,
Thank you for your feedback!
We’re delighted to hear that we've created a welcoming atmosphere at the Maindy Centre.
We're also happy that our staff and teachers have been so supportive, especially with your youngest.
We appreciate your comments regarding the pool temperature and will share this with the Centre team.
Warm Regards,
Kaisha
Frontline staff excellent
Frontline staff excellent, very helpful. Instructor so enthusiastic.
7 oktober 2025
Antwoord van Better - Maindy Leisure Centre
Hi Adam
Thank you for your review.
We are very pleased to see that the staff at Maindy Leisure Centre have been able to help with your enquiries, and the fitness instructor is providing a great class.
Thank you for choosing Better, and we will be sure to pass your feedback on!
Kind Regards
Amir
Antwoord van Better - Maindy Leisure Centre
Hello Rich,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our facility in Maindy leaisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Helpful friendly staff
Helpful friendly staff who always make you feel welcome. Lovely swimming pool. Great Tai Chi class run by Wayne.
24 augustus 2025
Antwoord van Better - Maindy Leisure Centre
Dear Carol,
Thank you for taking the time to share your wonderful experience at Maindy Centre. A special shout-out to Wayne — he and the team will be thrilled to hear that you're having such a great time with us!
We look forward to seeing you again soon.
Kind regards,
Sarah H
Highly recommend
The staff make it feel like ‘home’. Inclusivity is clearly important and the service is one of the best I’ve experienced.
5 augustus 2025
Antwoord van Better - Maindy Leisure Centre
Hello Khasana,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Good options for fitness classes
Good options for fitness classes. Changing rooms are grim, mould on the shower curtains……yuck!
29 juli 2025
Antwoord van Better - Maindy Leisure Centre
Hello Lisa,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Kind regards
Aaiasa
Cable ties holding up shower curtains
Cable ties holding up shower curtains. Most showers not working
19 juli 2025
Antwoord van Better - Maindy Leisure Centre
Hi Miss Leanne,
Thank you for your feedback.
We’re really sorry to hear about the issues you experienced with the shower curtains and showers at the Maindy Leisure Centre. This is definitely not the standard we aim for. We appreciate you bringing this to our attention and will address it with our maintenance team immediately.
Thanks again for letting us know!
Kind regards,
Charmaine
Showers not working
I enjoy swimming at the pool but for weeks now a lot of the showers in the ladies changing rooms have not been working. This morning there was a queue of women waiting to shower. When will they be fixed?
21 juli 2025
Review zonder uitnodiging
Antwoord van Better - Maindy Leisure Centre
Hi Cheryl
Thank you for your review,
We are delighted to hear that you enjoy swimming at the Maindy Leisure Centre, and we apologise for the inconvenience caused by the faulty showers.
We have been informed that repairs on the showers will commence during the week starting August 4th, and we thank you for your patience.
Kind Regards
Amir
Antwoord van Better - Maindy Leisure Centre
Hi Pat
Thank you for your review.
It is great to see that the staff at the Maindy Leisure Centre are available to assist and provide help when needed.
Please do not hesitate to reach out to them or our Customer Service Team if you have any questions!
Kind Regards
Amir
Staff are very friendly
Staff are very friendly. Have been going here for 20 years, but showers are old and don't work. Changing rooms dated. Gym is pretty good and not too busy during the day.would love to see it updated.
5 juni 2025
Antwoord van Better - Maindy Leisure Centre
Hi Louise,
Thank you so much for being a loyal member for 20 years and for your kind words about our staff and gym!
We really appreciate your feedback regarding the showers and changing rooms. We're aware they could use some updating, and your comments help us prioritise improvements. We're glad to hear you enjoy the gym atmosphere and hope to continue providing a great experience for you.
Thanks again for sharing your thoughts!
Kind regards,
Charmaine
Mixed bag
The good: some of the tutors are fantastic - Sienna who does yoga is especially wonderful!! I also enjoy using the pool, it's a good facility.
The bad: there is massive miscommunication in this gym - when a tutor is off sick or on holiday the gym often haven't cancelled the class for the participants - a few times I've turned up to find that the tutor isn't there, and we all go to get our refund. Most recently, there was construction on the roof and they had scaffolding INSIDE the dance studio, and the gym management expected a class to carry on as normal during all the drilling and banging, amidst the scaffolding - they hadn't bothered to inform the teacher or the participants.
I'm staying because of the classes I enjoy, and the pool, but this gym is poorly managed and I think they should treat their tutors better!
4 juni 2025
Review zonder uitnodiging
Antwoord van Better - Maindy Leisure Centre
Hi LS,
Thank you for taking the time to share your feedback.
We're really glad to hear that you’ve enjoyed the classes with Sienna and are making good use of the pool — we’ll be sure to pass along your kind words to her.
We're truly sorry to hear about the issues you've experienced with class cancellations and the recent construction disruption. Clear and timely communication is essential, and it's clear we fell short in these instances. We take your comments seriously and are actively working to improve how we notify both our tutors and members about schedule changes or facility updates.
Your loyalty despite these frustrations means a great deal to us. We’re committed to making meaningful changes to provide a better experience for both our members and our staff. Thank you again for your honest feedback.
Warm regards,
Charmaine
Antwoord van Better - Maindy Leisure Centre
Hi Mustafa
Thank you for your review.
It is great to see your son is enjoying his experience at the Maindy Leisure Centre, and we hope this continues!
Kind Regards
Amir
Antwoord van Better - Maindy Leisure Centre
Hi Shahlaa,
Thank you so much for your kind words!
We're thrilled to hear you had a positive experience at Maindy Leisure Centre. Our team works hard to provide great service, and your feedback means a lot to us. We look forward to welcoming you back soon!
Kind regards,
Charmaine
Excellent female gym only and ease of…
Excellent female gym only and ease of booking . Also very good classes throughout the day
23 april 2025
Antwoord van Better - Maindy Leisure Centre
Hi Zahida,
Thanks for your review.
We are so happy to hear that you are enjoying Maindy!
Warm Regards
Hazal
Swimming lessons
My little one has just started swimming lessons, great teachers making the lesson enjoyable. Staff are always helpful at the Centre.
17 april 2025
Antwoord van Better - Maindy Leisure Centre
Hi Raihana,
Thanks for your review.
We are so happy to hear that your little one is enjoying their lessons at Maindy and that the staff are helpful!
Warm Regards
Hazal
Shower curtains have mold
Helpful Staff. Shower curtains have mold, feels very unhygienic even to touch them.
13 april 2025
Antwoord van Better - Maindy Leisure Centre
Hi Mrs H,
Thank you for sharing your feedback!
We’re glad to hear that you found our staff helpful at the Maindy Leisure Centre. However, we’re sorry to hear about your experience with the shower curtains. Cleanliness and hygiene are very important to us, and we’ll be addressing this issue immediately. Your feedback helps us improve, and we appreciate you bringing this to our attention. We hope to welcome you back soon and provide a better experience.
Kind regards,
Charmaine
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