I was very anxious prior to attending my first swimming class. But the receptionist and instructor were very patient and understanding. They made sure I was okay throughout my session.
Bedrijf heeft geantwoord
Locatie
Wijzig locatieConwy Close, RG30 4BZ Reading, GB
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Lees wat reviewers zeggen
The women's lifting classes are a excellent idea! Makes me feel comfortable coming and learning strength training. Dani - is a fantastic instructor. Would Highly recommend! The new gym equipment... Toon meer
Bedrijf heeft geantwoord
I used the Meadway leisure centre in Reading but have now cancelled my membership. In the 18 months I was using it, I experienced very young children (as young as 5) being left to play alone on the g... Toon meer
Bedrijf heeft geantwoord
On entering the changing room the floor and cubicles filthy, with hair balls in the cubicles and shower, toilets dirty with feaces and a strong smell of urine, the sinks not been cleaned. It felt like... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Conwy Close, RG30 4BZ, Reading, Verenigd Koninkrijk
4,0
Goed
40 reviews
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Good Experience at Meadway
The centre as a whole is a clean and welcoming environment. Good range of facilities available such as the gym and the swimming pool. Staff are also friendly too.
9 maart 2025
Antwoord van Better - Meadway Sports Centre
Hi Josh,
Thank you so much for your kind words!
We're thrilled to hear that you had a positive experience at our centre. It's great to know that you enjoyed our facilities and found the environment welcoming. We really appreciate your feedback and look forward to welcoming you back soon!
Warm regards,
Charmaine
Lovely centre
Lovely centre, helpful staff and range of activities,
6 maart 2025
Review zonder uitnodiging
Antwoord van Better - Meadway Sports Centre
Hi Kelly
Thank you for your review.
It is great to hear you had a lovely experience at the Meadway Sports Centre, enjoying the activities and meeting the centre staff!
We hope you continue to enjoy your time with us and thank you for choosing Better.
Kind Regards
Amir
Honest review
Web site not easy to use equipment in the gym rather worn also no one in attendance in the gym if help needed
4 maart 2025
Antwoord van Better - Meadway Sports Centre
Hi Charles,
Thank you for sharing your feedback.
We're sorry to hear that you found our website challenging to use and that the gym equipment did not meet your expectations. We strive to ensure our equipment is in good condition, and we'll certainly look into addressing this. Regarding the lack of attendance, we understand how important it is to have support available when needed, and we'll work on improving staff presence. Your input helps us improve, and we appreciate your suggestions.
If you have any other concerns, please feel free to reach out!
Kind regards,
Charmaine
Lovely and very helpful staff.
Lovely and very helpful staff.
Booked gym induction for my son, instructor was great.
Reception staff also great.
19 februari 2025
Antwoord van Better - Meadway Sports Centre
Hi Nerea
Thank you for your review,
We are very pleased to see you and your son have had a great experience at the Meadway Sports Centre and the induction went well.
We hope your son can use the information learnt in the induction in his workouts and enjoy his time at the centre!
Kind Regards
Amir
Meadway Sports Centre
The centre is well presented, with a wide variety of activities on offer. Staff are always really helpful and willing to go extra mile. Lovely experience.
13 februari 2025
Antwoord van Better - Meadway Sports Centre
Hi Tom,
I hope this message finds you well!
Thank you so much for taking the time to share your kind words with us. We are absolutely thrilled to learn that you had such a positive experience during your visit. Our team puts a tremendous amount of effort into fostering a welcoming atmosphere and curating a diverse range of activities tailored to our guests’ interests. Hearing that our efforts made a meaningful impact on your experience truly means a lot to us.
Your feedback is invaluable, and it inspires us to continue improving our services. We genuinely appreciate your support and enthusiasm. We look forward to welcoming you back soon and providing you with even more memorable experiences!
Warm regards,
Charmaine
Great Facilities
Great Facilities, nice and clean, lots of provisions, Small gym but with lots of equipment. Very friendly staff
3 februari 2025
Review zonder uitnodiging
Antwoord van Better - Meadway Sports Centre
Hi Paul
Thank you for your review.
We are delighted to hear that you are enjoying the facilities at the Meadway Sports Centre and that you have had the chance to meet the centre staff.
We hope this experience continues, and if you have any questions, please inform the centre staff!
Kind Regards
Amir
Staff attentiveness…
The staff are always polite and helpful.always greet with a smile.recently have been very supportive sorting membership renewal
21 november 2024
Antwoord van Better - Meadway Sports Centre
Hi Kathleen,
Thanks for your review.
We are so pleased to hear that the staff at Meadway have been so supportive and friendly!
Warm Regards
Hazal
Facilities were clean and instructors…
Facilities were clean and instructors were friendly and helpful, helping with lots of useful advice. The only negative was that when I went to my first class there was nobody at reception and I didn't know where to go.
16 september 2024
Antwoord van Better - Meadway Sports Centre
Hi Jackie
Thank you for your review,
We are sorry to hear about your initial experience at our center, Meadway Sports Centre. It is great to see that you like the facilities, and the instructors have been able to provide a great service.
We hope you now know your way around the centre and if you would like a tour, please ask any of the available staff upon your next visit, they will be happy to show you around.
I hope this helps
Kind Regards
Amir
Not happy with my current experience
We only used the facility for my son swimming lessons. The sessions run on Saturdays by Kelly 3-5 years with adult in a water are great fun, she is also great swimming teacher. Personally wouldn’t recommend class Foundation 4+ which is for school kids beginners or new to swimming if your child doesn’t really have experience. We moved our son and have been told on few occasions that we should move him back despite everyone confirming that this class is for him. Really disappointing. Also the length of notice once you cancel your membership is too long. Even though I have raised it with customer care, I have been told there is nothing they can do and even though I don’t feel like my son will have any progression during this class I am obligated to attend the classes until mid September and can’t get a refund. Luckily I have found for him great swimming school at the different facility with very friendly and supportive staff.
12 juli 2024
Review zonder uitnodiging
Antwoord van Better - Meadway Sports Centre
Hi Bernarda
Thank you for taking the time to leave a review about your experience at our Meadway Leisure Centre.
It's great to hear that you and your son enjoyed the first class. We regret that the rest of your experience with Better did not meet your expectations, leading to you finding alternative swimming lessons.
We thank you for your feedback and this will be passed on, we also hope your son enjoys his new swimming lessons and can progress as he wishes.
Kind Regards
Amir
Jackie is amazing
Everyone is friendly and inviting. Classes are very enjoyable with a selection of choices. A huge shout out to Jackie at the Meadway, in a very short time I have found amazing results, not only in weight loss but in strength and agility to do some things I haven't been able to do for a while. Particularly core strength but mainly move my shoulders again, she really does know what she's talking about. Thank you.
29 juli 2024
Antwoord van Better - Meadway Sports Centre
Good Morning Mrs M,
Thank you for your lovely review.
We are delighted to hear that you have been enjoying the amazing Fitness Classes provided at the Meadway Sports Centre. We are also very happy to hear that Jackie has been very supportive and encouraging during her classes which motivates you to continue with your Health & Fitness. We commend you on your weight loss and newfound agility and we hope you continue to enjoy this path of a healthier lifestyle.
Thank you for being a part of our community.
Warm regards,
Charmaine
Changing rooms,shower and toilets are filthy
On entering the changing room the floor and cubicles filthy, with hair balls in the cubicles and shower, toilets dirty with feaces and a strong smell of urine, the sinks not been cleaned. It felt like the place not been cleaned for weeks, you wouldn't think its just had a refurbishment. Staff are welcoming and friendly.
24 juni 2024
Review zonder uitnodiging
Antwoord van Better - Meadway Sports Centre
Good Afternoon Oliete,
Thank you for your review.
We are very disappointed to hear that the changing facilities were not up to the standards they should have been when you attended the Meadway Leisure centre recently. We pride ourselves on our Customer Service Excellence so we are delighted to hear that this is the service you received from our staff but we are saddened to hear that the changing facilities did not reflect the same service.
I will pass on your feedback and concerns to the attention of the centre manager so they can look into the points raised and resolve these issues in a timely matter.
Hope this helps.
Charmaine
Great local facility
Have just started adult swimming lessons. Learning so much already. Great instructors and facility
27 mei 2024
Antwoord van Better - Meadway Sports Centre
Good Afternoon Dee,
Thank you for your lovely review.
We wanted to thank you for your kind words in regard to the quality of the swimming lessons you are receiving at the Meadway Sports Centre. Our dedicated instructors are trained to deliver great quality lessons for Adults and Juniors so we are delighted to hear that this is the service you are currently receiving when you attend your lessons. We hope you continue to thrive with your swimming techniques and pass all your levels.
Warm regards,
Charmaine
Antwoord van Better - Meadway Sports Centre
Good Afternoon
Thank you for taking the time to leave a review.
We are very pleased to see you are enjoying your time with Better alongside the centre staff.
This is great to see!
Kind Regards
Amir
Through a program of pulmonary…
Through a program of pulmonary rehabilitation course showed me the way forward to join a gym . James Crawford has been brilliant from the very beginning in the health wise for the future.
15 januari 2024
Antwoord van Better - Meadway Sports Centre
Good Evening Sylvia,
Thank you for your review.
We are very happy to hear that James has been brilliant when assisting you with your Healthwise rehabilitation course. We hope you continue to enjoy your Health & Fitness at the Meadway leisure centre.
Kind regards,
Charmaine
It's very nice and coach is very good
It's very nice and coach is very good
Alway had good experience with better
2 december 2023
Antwoord van Better - Meadway Sports Centre
Good Afternoon Saanvika,
Thank you for your review.
We are very happy to hear that you are enjoying the Swimbies lessons for your child. We hope you continue to enjoy these lessons and your child progresses to the next level.
Kind regards,
Charmaine
Excellent Gym, just oversubscribed
I think Better Gym is excellent value in terms of the range of classes available and the use of gym and pool facilities. However, the classes are definitely oversubscribed, so it’s difficult to make full use of the membership if like me, classes are your primary exercise choice. The options for classes and swim slots that are before 9am or after 5pm are limited which means often popular classes become fully booked within hours of becoming available, a week before. I would absolutely love this gym if I could utilise everything it offers, because the sessions themselves are excellent quality and I really enjoy them!
28 augustus 2023
Antwoord van Better - Meadway Sports Centre
Good Morning Louise,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Meadway Sports centre. Our Fitness Classes are very popular so get booked up very quickly, however if you are a member you would get 7 days advance bookings so have the option to book in advance. I appreciate that you work outside the standard 9-5 hours but you also have the ability to cancel a booking at least 4 hours before the start time if you are unable to attend the session. I will pass on your feedback for the attention of the centre. Through feedback we can try to provide an even better service.
Hope this helps.
Kind regards,
Charmaine
Fantastic staff, clean, but some equipment a bit tired
Affordable and all you need. Really lovely, friendly and helpful staff. Also the instructors super encouraging and fun. The pool and changing rooms are regularly cleaned and in very good condition. So are the halls. Unfortunately some of the gym machines are a bit tired, broken and could do with a bit of TLC.
2 augustus 2023
Antwoord van Better - Meadway Sports Centre
Good Afternoon Barbara,
Thank you for your review.
We are very happy to hear that you are enjoying your local Better facility. We hope we can look at ways to increase us to 5 stars - I will be sure to pass on your comments and feedback for the attention of the centre manager we can add that extra touch to our Meadway Sports Centre.
We hope you can continue to enjoy this centre going forward.
Kind regards,
KN
Antwoord van Better - Meadway Sports Centre
Hi Malcolm,
Thank you for your review.
We are so happy to hear of your positive experience at Meadway and will pass your comments onto the centre.
Warm Regards
Hazal
Providing opportunities to the…
Providing opportunities to the community to keep fit and health both mentally and physically.
4 juli 2023
Antwoord van Better - Meadway Sports Centre
Hi Shiena,
Thank you for your review.
We are happy to hear you enjoying Meadway and the services they are providing.
Warm Regards
Hazal
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