Really nice gym and pool. However, on my first visit with my junior membership I wasn't aware I had to book so I wasn't given a wristband. During my workout an employee came and interrogated me like... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieLondon Rd, SM4 5HE Morden, GB
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Lees wat reviewers zeggen
Very good reception team at morden leisure centre not only for my kids who are learning to swim but also for my clients (disabled) who have genuinely inclusive experience. Harley at reception is excep... Toon meer
Bedrijf heeft geantwoord
The company Better at Morden leisure are a friendly bunch of people. Nothing is too much always there to help you enjoy your gym experience. Changing rooms are an ongoing need of a deep clean and one... Toon meer
Bedrijf heeft geantwoord
I had a full hour induction session with Mr. George from Better Gym at Morden Leisure Centre. He was a fantastic trainer who guided me through my fitness goals, frequency of visits, and created a pers... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
London Rd, SM4 5HE, Morden, Verenigd Koninkrijk
4,1
Goed
91 reviews
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I disagree to pay the penalties if I…
I disagree to pay the penalties if I miss the lesson. I deleted the class half an hour before to start and I didn't know that I have to pay for that. When I paid the subscription it was not mentioned. I'm really disappointed. You should inform your customers before the joining the gym.
1 november 2023
Antwoord van Better - Morden Leisure Centre
Good Evening Alessandra,
Thank you for your review.
Please be advised that members are required to cancel activities at least 4 hours before the start time of the activity to not receive a penalty charge. This information is stated in our terms and conditions of membership which all members are required to read before joining. If you still have a penalty fee associated to your membership you will need to speak to the staff at the centre to see if they are happy to remove this on your behalf as a goodwill gesture. All future penalties will be required to be paid if the activity is not cancelled within the specified timeframe.
Hope this helps.
Kind regards,
Charmaine
Antwoord van Better - Morden Leisure Centre
Good Morning,
Thank you for leaving our Centre a review.
We are very pleased to see you are enjoying your time using the facilities.
Kind regards
Amir
Started swimming at 8 months…
Started swimming at 8 months pregnant... everything is amazing at better. the staff is super kind and gentle, and ready to respond to any questions I have. Love the attention in Morden Leisure centre, where you can't get in the changing room with your shoes on. Of all the other better I have been, Morden Leisure centre is the best also for showering after swimming, where you get lockable cubicles, with plenty of space to hang your towel.
11 september 2023
Antwoord van Better - Morden Leisure Centre
Hi
Thank you very much for submitting feedback on our service.
Warm regards.
Staff professional
Staff professional
Caffè Freindly Staff
Clean changing room & every where
Thank you !!!’
1 september 2023
Antwoord van Better - Morden Leisure Centre
Good Evening DA,
Thank you for your review.
We are delighted to hear that you are enjoying the staff and the great facilities at the Morden leisure centre. We hope you can continue to enjoy your membership at this centre.
Kind regards,
Charmaine
There was no class as the pool has not…
There was no class as the pool has not open but there was no information beforehand
20 juli 2023
Antwoord van Better - Morden Leisure Centre
Good Afternoon Owen,
Thank you for your review.
I am very sorry to hear that your swimming lesson was cancelled without any notification from the centre. The centres are required to text or call customers if a swimming lesson is cancelled so please accept our sincere apologies if this was not done. I will pass on your comments for the attention of the centre so they can update all customers in the future if lessons are cancelled.
Hope this helps.
Kind regards,
Charmaine
Dangerous lack of staff in the gym
£40 a month is far from being a free service, but even so the instructor who supposedly should be in the gym to guide and care for the users is almost invisible, few minutes you see then, when that much. It seems that you only have guidance if you contract a personal trainer, a very expensive deal. Anyway, it is undoubtedly a very dangerous situation to leave users on their own in an environment where you have equipment able to cause injuries if badly used.
25 juli 2023
Antwoord van Better - Morden Leisure Centre
Good Afternoon Paulo,
Thank you for your review.
We are very sorry to hear that a Fitness Instructor is not available on the Gym floor when you attend the centre. The Fitnbess Instructor should be on the Gym floor to ensure the customers are using the equipment correctly so they do not harm themselves and to also be on hand to assist with any help customers may require. I will pass on your feedback for the attention of the centre manager so they can look into this. We appreciate you taking the time to write your review as through customer feedback we can improve on the areas that require attention.
Kind regards,
Charmaine
The gym is clean
The gym is clean, the equipment is all working and there is a positive vibe with decent music playing.
25 juni 2023
Antwoord van Better - Morden Leisure Centre
Hi Daniel,
We appreciate your feedback!
It's great to hear that you find the gym to be clean and well-maintained.
We're also glad that you enjoy the positive vibe and the music playing in the gym.
Your satisfaction is important to us, and we're committed to providing a pleasant and motivating environment for your workouts. Thank you for your support.
Kind regards
Ivy
Gym induction
Went for my gym induction at Morden and receptionist took me up there. Then to be told the instructor had a class to teach in 15mins when my app should have been an hour long. Was shown the exercise machines i wanted to use in that time but don’t think i should have had to pay for £20 for what I did receive! Not instructors fault however as he kept being booked on to do both.
22 juni 2023
Antwoord van Better - Morden Leisure Centre
Hi Rebecca,
Thank you for sharing your experience regarding your gym induction at Morden.
We apologise for the inconvenience and misunderstanding regarding the duration of the session.
We understand that you expected a full hour but were only able to receive a portion of it due to the instructor's scheduling conflicts.
While it wasn't the instructor's fault, we acknowledge that it was not an ideal situation for you. We apologise for any frustration caused.
Your feedback is important to us, and we will review our scheduling processes to ensure that similar situations are avoided in the future.
Thank you for bringing this to our attention, and we value your support as we strive to provide the best possible service to our customers.
Kind regards
Ivy
I really love the Morden Better Leisure BUT…
I really love the Morden Better Leisure Centre - staff are fantastic and it is a brilliant space. Light and airy.
The reason it only gets 3 stars is that there are so few swimming sessions & even worse - so few classes. They book up in minutes and it is very frustrating!
This could be a truly excellent resource but they need to sort out more classes and extra swimming sessions. I would like to come swimming without having to prebook.
28 juni 2023
Antwoord van Better - Morden Leisure Centre
Dear Customer
Thank you for your feedback on the Morden Better Leisure Centre.
We appreciate your positive comments about our staff and facility. We understand your frustration regarding the limited swimming sessions and classes, and we value your input which will be passed on and considered.
Your support is greatly appreciated as we work towards enhancing our services.
Kind regards
Ivy
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