Great service , great staff . Karen has been supportive and lovely to talk to , and has helped me with every aspect of re introduction back in to the gym
Bedrijf heeft geantwoord
Locatie
Wijzig locatieSouthend Road, CA11 8JH Penrith, GB
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Lees wat reviewers zeggen
As a disabled member the pricing is expensive especially when you can’t attend at times when you’re struggling with health as freezing membership is not simple when medical evidence is required this d... Toon meer
Bedrijf heeft geantwoord
I found the whole experience very supportive and encouraging. I found my health advisor (Adam) very knowledgeable, empathetic, and sensitive to my needs. He made me feel relaxed and very welcomed in a... Toon meer
Bedrijf heeft geantwoord
After a long period of illness I’ve finally made the commitment to myself to get back into the gym. Taking it slow & steady but hoping to build up my strength & stamina again. The staff are so profe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Southend Road, CA11 8JH, Penrith, Verenigd Koninkrijk
4,2
Goed
43 reviews
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Great support
Great service , great staff . Karen has been supportive and lovely to talk to , and has helped me with every aspect of re introduction back in to the gym
14 oktober 2026
Antwoord van Better - Penrith Leisure Centre
Hi Robert,
Thank you for your lovely review.
We're so pleased to hear that Karen has been there to support you every step of the way as you return to the gym.
Starting again can feel daunting, and it's wonderful to know that her care has helped make the transition a positive one.
We'll be sure to pass on your kind comments to Karen.
We wish you every success on your fitness journey and look forward to seeing you in the gym.
Warm Regards,
Azaria
Leisure centre review
As a disabled member the pricing is expensive especially when you can’t attend at times when you’re struggling with health as freezing membership is not simple when medical evidence is required this doesn’t account for bad days with a fluctuating disability. Its a busy gym where you have to wait to use equipment while people are on there mobile phones. Disabled toilets are not clean and are used by anyone in particular children using them as changing rooms. The positive is that the staff are friendly.
3 september 2026
Antwoord van Better - Penrith Leisure Centre
Hi Katherine,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you’ve found our team friendly, and we appreciate you raising your concerns about the facilities and membership options.
We’re proud to offer a range of concessionary memberships and options to help make our facilities accessible to different customers. Membership freezes are managed in line with our terms and conditions and are normally applied one month at a time. We do, however, understand that individual circumstances can vary, and exceptional circumstances may be considered at our discretion.
We also appreciate your comments regarding equipment availability and the cleanliness of the accessible facilities, and we hope your future visits provide a more positive and comfortable experience.
Kind regards,
Suheera
Fantastic gym
Great parking. Helpful staff and a wide varied choice of equipment and zones to train in. Excellent value.
16 september 2026
Antwoord van Better - Penrith Leisure Centre
Hi Steve
Thank you for your review.
We are very pleased to hear that you found the parking convenient, our staff helpful, and that you enjoyed the wide variety of equipment and training zones available at Penrith Leisure Centre!
It's also wonderful to know that you feel the centre offers excellent value, and we hope to see you again soon.
Kind Regards
Amir
Antwoord van Better - Penrith Leisure Centre
Hi Petrina,
Thank you for your kind feedback!
We’re really pleased to hear about your positive experience with Nicola on reception, as well as the support from Adam and Ian. We’ll be sure to pass your lovely comments on to them, they’ll be delighted to hear it.
We look forward to welcoming you again soon.
Warm Regards,
Hazal
The person I met on my first visit…
The person I met on my first visit explained everything to me and endured I was clear and happy with the information. Her manner was professional and friendly.
2 april 2026
Antwoord van Better - Penrith Leisure Centre
Hello Mrs Phillips,
Thanks for your review.
We are so pleased to hear that you are enjoying Penrith Leisure Centre, and that the team member you encountered on your first visit assisted you with all you needed.
We hope to see you at the centre soon.
Kind Regards
Rachel
Antwoord van Better - Penrith Leisure Centre
Hi Rene
Thank you for your review.
We are very pleased to see that the staff at Penrith Leisure Centre made the joining process enjoyable, and we hope you enjoy using the facilities!
Kind Regards
Amir
Overall very good although I have a problem with the temperature of the pool especially on Monday Wednesday and Friday afternoons for the aqua aerobics. The water is so cold . Not good with COPD
Friendly helpful staff. Lots of activities to choose from.
20 april 2026
Antwoord van Better - Penrith Leisure Centre
Hi Joan
Thank you for your review.
We are pleased to hear that you are enjoying the facilities offered at Penrith Leisure Centre.
We will pass your feedback regarding the pool temperature over to the centre team.
We hope you continue to enjoy your Aqua Aerobics classes.
Kind regards
Rachel
My coach Karen whent way above and…
My coach Karen whent way above and beyond on my introduction to the scheme. Taking into account mental wellbeing as well as setting a suitable physical plan for me to follow and regularly checks on me.
12 februari 2026
Antwoord van Better - Penrith Leisure Centre
Hi David,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Karen went above and beyond during your introduction to our Healthwise scheme.
Taking both mental wellbeing and physical goals into account is so important, and it’s fantastic to know she has provided you with a personalised plan and ongoing support.
We'll be sure to pass on your kind words, and we can't wait to see you again soon!
Warm Regards,
Kaisha
Antwoord van Better - Penrith Leisure Centre
Hello Mustafa,
Thank you for your 5-star review.
We’re thrilled to hear that you’re enjoying your time at Penrith Leisure Centre.
Kind Regards
Jasmine
Staff have been excellent and truly…
Staff have been excellent and truly accommodating. I couldn’t praise all the young gentlemen on the front desk more. They were polite, helpful and empathetic to my circumstances.
Superb work gents. Thanks again.
12 januari 2026
Antwoord van Better - Penrith Leisure Centre
Hi David,
Thank you very much for your kind feedback!
We’re delighted to hear that our Centre Staff at Penrith Leisure Centre have made such a positive impression, especially the concierge working at the front desk.
It's great to know that they were polite, helpful, and empathetic when supporting you.
Warm Regards,
Kaisha
Great gym and pool staffed by awesome…
Great gym and pool staffed by awesome friendly people.
3 december 2025
Antwoord van Better - Penrith Leisure Centre
Hi Chris,
Thank you for your amazing review!
We're happy to hear that you're enjoying the facilities at the Penrith Leisure Centre.
It's great to know that the the staff have been so amazing.
Warm Regards,
Kaisha
I paid a £30 gym membership
I paid a £30 gym membership, but it's limited outside of peak hours. I went on Monday at 6 PM and they refused to let me in. I don't know why, but my experience with them was bad.
23 november 2025
Antwoord van Better - Penrith Leisure Centre
Thank you for sharing your experience with us, Jack. We hope your future visits will be better.
Please feel free to share your feedback using this link: https://www.better.org.uk/contactus. We’ll be more than happy to assist you.
Friendly and helpful staff
The lady on the desk who signed us up was very friendly and helpful, explaining well and fully how the system worked. The young girl who demonstrated the equipment and showed us how to use it was also very helpful and support, answering all of our questions well.
12 november 2025
Antwoord van Better - Penrith Leisure Centre
Thank you so much, David, for taking the time to share your experience at Penrith Leisure Centre with us.
We are delighted to hear that our staff made such a great difference during your visit to our centre.
Kind Regards
Antwoord van Better - Penrith Leisure Centre
Hello Nick,
Thank you for your comments and feedback.
Kind Regards
The Penrith Leisure Centre is 10/10
The Penrith Leisure Centre is 10/10 . Facilities and staff are excellent. Gym is well equipped, clean and a good mix of people from all age groups and abilities.
12 november 2025
Antwoord van Better - Penrith Leisure Centre
Good afternoon, Simone,
One of our greatest prides is our ability to make everyone, regardless of age or background, feel welcome in our facilities.
Thank you so much for your kind words. We are delighted to have you as one of our customers!
Kind Regards,
Sara
Changing rooms
The staff at reception and in the gym are really friendly & helpful, however, the changing rooms could be cleaner & more functional. I would like the facility to put membership on hold & would like a greater range of classes, such as pilates & Les Mills Balance.
4 november 2025
Antwoord van Better - Penrith Leisure Centre
Hello Philippa,
Thank you very much for your comments and feedback.
Kind Regards.
Please clean the toilet areas and shower cubicles
I go only to the pool at Penrith to swim for fitness. Good choice of times, helpful staff. But the cleaning regime in the ladies toilets is woeful. In particular the shower in the ladies toilets that I would like to use is horrible, walls covered in mould and flaking paint. I did mention this to reception back in Spring and yesterday took photographs which I plan to show to reception next time.
Water is cold but I understand need to economise. But the lack of cleanliness is off putting.
23 september 2025
Antwoord van Better - Penrith Leisure Centre
Hi Margaret,
Thanks for your review.
We are disappointed to hear that the cleanliness at Penrith is not how it should be and have passed on your feedback to the centre so they may improve for the future!
Warm Regards
Hazal
Haven’t been near a leisure centre in…
Haven’t been near a leisure centre in many a year so I was a bit worried about going. However I found the staff very helpful and supportive,so pleased that I took those first steps .a big thank you to all at Penrith leisure centre
17 september 2025
Antwoord van Better - Penrith Leisure Centre
Hello Robert,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
I had a problem with my membership …
I had a problem with my membership renewal at Penrith Leisure recently and was it rectified overnight
Thanks to Jonathan at Better .
25 augustus 2025
Review zonder uitnodiging
Antwoord van Better - Penrith Leisure Centre
Hi Stuart,
Thank you for your feedback!
We're sorry to hear you experienced an issue with your membership renewal, but we're delighted to know it was resolved quickly. A big thank you to Jonathan for providing excellent support — we'll be sure to pass on your kind words. We appreciate you being a valued member at Penrith Leisure and look forward to welcoming you again soon!
Warm regards,
Charmaine
Antwoord van Better - Penrith Leisure Centre
Good Evening Helen,
Thank you so much for your kind words!
We're glad to hear that you found our team at the Penrith Leisure Centre helpful and our explanations clear. It means a lot to us that we could provide a positive experience. If there's anything else we can assist you with, please don’t hesitate to reach out!
Warm regards,
Charmaine
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