Dirty toilets showers changing rooms, dirt dust hair urine poo total health hazard. Always a waiting list for popular classes so you can’t plan to do a class because you’re waiting for a space to com... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieEast St, KT17 1BN Epsom, GB
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Lees wat reviewers zeggen
We had a super party experience for our son’s 5th birthday. Jonathan was a lovely party host and liaised with us before the event to finalise dietary requirements and other arrangements. He greeted u... Toon meer
Bedrijf heeft geantwoord
I joined online and on my first visit asked Natasha on the front desk where my class was and explained I was new. She couldn’t have been more helpful, got me a physical card and timetables and organis... Toon meer
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Had the loveliest experience at rainbow the other day ! The safe are so kind warm and friendly , we used the soft play facility’s it was so well placed I felt the kids where secure and safe while i ha... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
East St, KT17 1BN, Epsom, Verenigd Koninkrijk
3,9
Goed
103 reviews
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Dirty toilets showers changing rooms
Dirty toilets showers changing rooms, dirt dust hair urine poo total health hazard. Always a waiting list for popular classes so you can’t plan to do a class because you’re waiting for a space to come available.
Staff are great very helpful.
7 januari 2026
Review zonder uitnodiging
Antwoord van Better - Rainbow Leisure Centre
Hi Mrs Morris
Thank you for your review.
We are sorry to hear about your experience at the Rainbow Leisure Centre.
As we do not manage this location, I cannot pass on your feedback.
We hope your experience improves.
Kind Regards
Amir
Clean reliable facilities and friendly…
Clean reliable facilities and friendly staff
21 augustus 2025
Antwoord van Better - Rainbow Leisure Centre
Hi Jezza
Thank you for your review.
We are very pleased to hear that the Rainbow Leisure Centre is being looked after and that the centre staff are creating a friendly atmosphere.
We hope your experience continues, and thank you for choosing Better.
Kind Regards
Amir
Dirty and cold
I took my 18 month old swimming to the Rainbow leisure centre yesterday and a couple of weeks ago. Both times the teaching pool was cold and I was told the boiler was broken. The pool and changing rooms were very dirty. The floor was brown with grime and dirt. The whole place is looking very tired and dirty.
Myself and my daughter are feeling unwell today and I wouldn't be surprised if we have picked something up from there. We will not be returning.
13 augustus 2025
Review zonder uitnodiging
Antwoord van Better - Rainbow Leisure Centre
Hi Clara,
Thank you for taking the time to share your experience. We’re very sorry to hear about your recent visits to Rainbow Leisure Centre and that they did not meet your expectations — especially when visiting with your young child.
We sincerely apologise for the condition of the teaching pool and changing areas. Your comments regarding cleanliness and water temperature are concerning, and we take them very seriously. We are currently addressing the boiler issue, and additional cleaning measures are being implemented to ensure our facilities meet the highest hygiene standards.
We also hope that both you and your daughter are feeling better soon. While we can’t confirm the cause of illness, your feedback has been shared with our management and health & safety teams for further investigation.
Your experience is not reflective of the standards we aim to uphold, and we appreciate you bringing these matters to our attention.
Kind regards,
Charmaine
Nerf party
Had a joint nerf party for my 7 year old son. The party was well organised and super fun the kids had a blast. The staff we really lovely and helpful too couldn’t have asked for anymore. Highly recommend
13 juli 2025
Review zonder uitnodiging
Antwoord van Better - Rainbow Leisure Centre
Hello Natalie,
Thank you very much for your comments and feedback.
We are delight to hear that your son had a great time at our centre.
Kind regards.
Facility’s are filthy and sauna and…
Facility’s are filthy and sauna and steam room is never working or on….
1 juli 2025
Antwoord van Better - Rainbow Leisure Centre
Hi Kye
Thank you for your review.
We are very sorry to hear about the cleanliness and apologise for the inconvenience caused by the Sauna at the Rainbow Leisure Centre.
We have passed your review on to the General Manager to review, and we hope this will assist in improving your experience with us.
Kind Regards
Amir
Antwoord van Better - Rainbow Leisure Centre
Hi Gurusankar
Thank you for your review.
This is great to see.
We hope you gain the skills and confidence in the lessons with Better!
Kind Regards
Amir
Very good place to have birthday…
Very good place to have birthday parties. We had a catered soft play party. More than enough food for kids. Vegan and vegetarian options available. Thanks to Jonathan, who took care of everything, we had no problem at all. The facility is clean and plenty of space for kids.
28 juni 2025
Review zonder uitnodiging
Antwoord van Better - Rainbow Leisure Centre
Good Morning, Customer,
Thank you so much for your kind review!
We're thrilled to hear that you had a great experience celebrating your child's birthday party at the Rainbow Leisure Centre. It’s wonderful to know the catered soft play party exceeded expectations and that the food options suited everyone's needs, including vegan and vegetarian guests. We'll be sure to pass on your thanks to Jonathan – he’ll be delighted to know he helped make your event stress-free. We appreciate your feedback about the clean facilities and spacious environment, and we hope to welcome you back for more celebrations in the future!
Warm regards,
Charmaine
We had a fantastic time celebrating my…
We had a fantastic time celebrating my son’s 8th birthday. The staff were friendly and organised, and the kids had so much fun. Thank you for making his day so special!
29 juni 2025
Review zonder uitnodiging
Antwoord van Better - Rainbow Leisure Centre
Hi Carlotta,
Thank you for your fantastic review!
We are so delighted to hear that you had a fantastic time at your child birthday party. Thank you for this amazing feedback.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
I swim regularly at Rainbow and as a 80…
I swim regularly at Rainbow and as a 80 year old woman really appreciate the kindness of the staff. I have wanted to write a review for ages because I want to praise the staff who work very hard in cleaning the pool and spa areas. It is sad when people write bad reviews as I see first hand how dedicated the staff are in maintaining a high standard of customer service and cleanliness throughout.
26 juni 2025
Review zonder uitnodiging
Antwoord van Better - Rainbow Leisure Centre
Hi Jane,
Thank you so much for your lovely feedback.
We’re always delighted to hear that our team is making a positive impact on our customers. As a company, we strive to create a welcoming and happy environment for our community, so it’s wonderful to hear that the team at Rainbow Leisure Centre is achieving this.
We’ll be sure to pass your kind words on to the team—they will be absolutely thrilled to hear them.
Thank you again for taking the time to share your thoughts, and we hope to see you again very soon.
Warm regards,
I had a lovely swim at Rainbow today
I had a lovely swim at Rainbow today. Some reviews are slating the spa area but I found it to be clean and tidy today. The staff were efficient and approachable and I will definitely be making Rainbow a regular place to visit.
25 juni 2025
Review zonder uitnodiging
Antwoord van Better - Rainbow Leisure Centre
Hi Samantha
Thank you for your review.
We are very pleased to see you enjoyed your swim session at the Rainbow Leisure Centre, and the staff were on hand to assist with any enquiries you may have had.
We hope to see you soon and hope you enjoy using the other facilities available!
Kind Regards
Amir
5th birthday party - soft play
Jonathan was a fantastic host and looked after us really well. The experience was very straightforward and required minimal input from us as party parents, which was much appreciated! Communication in advance was clear and helpful as well. And, most importantly, the kids all had a great time!
The only suggestion for the company, especially on a Saturday morning, would be to reserve a space in the car park for those who have booked a party. It was a little stressful having to park in a separate car park and walk over with a box of party paraphernalia!
7 juni 2025
Review zonder uitnodiging
Antwoord van Better - Rainbow Leisure Centre
Hi Tom,
I hope this message finds you well!
I want to extend a heartfelt thank you for your kind words regarding your recent experience with us. We're absolutely thrilled to hear that Jonathan provided you with excellent care and that the party turned out to be enjoyable and stress-free for you as parents. Ensuring a seamless and fun experience for families is always our top priority, and it’s wonderful to know that the kids had such a fantastic time celebrating together.
We also greatly appreciate your valuable suggestion concerning parking. It’s an important consideration, especially on busy weekend mornings when our venue tends to see an increase in visitors. We are always looking for ways to enhance the experience for our guests, and your feedback will certainly be taken into account as we explore solutions to improve parking accessibility.
Once again, thank you for choosing us for your celebration. We genuinely hope to have the pleasure of welcoming you and your family back for another event in the future. If there’s anything specific you’d like to share about your experience or improvements you’d like to see, please don’t hesitate to reach out!
Warm regards,
Charmaine
Very dirty, risk of Legionella disease
It is a good 2 floor gym with swimming pool , kids area and smal spa with jacuzzi, steam room and sauna. Unfortunately the spa, which is the main reason why I chose this local gym, does not always work and the jacuzzi is frequently broken. It is VERY DIRTY everywhere and the spa is not clean. There is high risk of infection and LEGIONELLA disease in the SPA. You can see the mould and colonies of bacteria growing in the steam room and a milky substance growing on the walls and the sits of the steam room. All the water fountain of the gym have been broken for the last 6 months and there is no water. Staff are not around in the spa area.
30 mei 2025
Review zonder uitnodiging
Antwoord van Better - Rainbow Leisure Centre
Hi Alex,
Thank you for taking the time to share your feedback. We’re glad to hear you appreciate the facilities such as our gym, swimming pool, and kids’ area. However, we are truly sorry to learn about your concerns regarding the spa, cleanliness, and maintenance issues you’ve experienced.
Please know that the health and safety of our members is our highest priority. We take your comments very seriously and will immediately investigate the issues with the spa facilities, including the jacuzzi, steam room, and water fountains. We will also review our cleaning protocols and staff presence in these areas to ensure a safer and more pleasant environment.
We appreciate your honesty as it helps us improve, and we hope to restore your confidence in our gym soon. If you would like to discuss this further or provide additional details, please feel free to contact us directly at customerservices@gll.org.
Thank you again for your valuable feedback.
Best regards,
Charmaine
Services such as drinking water not working
It's understandable that things break down and need to be fixed but 5 months without working is a bit ridiculous.
There is only ONE water tap for the gym which trickles out. The other one in the gym and one in the spa area haven't worked for 5 months.
Steam room - worked for approx 1 week in last 5 months. Not working on Sunday
Cold water bucket - not worked for 7 months
1 juni 2025
Review zonder uitnodiging
Antwoord van Better - Rainbow Leisure Centre
Hi Tradesurf,
Thank you for sharing your feedback.
We sincerely apologise for the inconvenience you’ve experienced with the water taps, steam room, and cold water bucket. We understand how frustrating it must be to have these essential amenities unavailable for such an extended period.
Please know that we take your concerns very seriously and are actively working with our maintenance team to resolve these issues as quickly as possible. Your comfort and satisfaction are our top priorities, and we appreciate your patience while we work to improve your experience.
If you have any further concerns or would like to discuss this in more detail, please feel free to reach out to us directly.
Kind regards,
Charmaine
I mainly go swimming for fitness.
I mainly go swimming for fitness. The offered time schedule is quite restricted especially for afternoon sessions. Not to mention the water temperature is bit cool.
Hope can see some improvement in near future.
Cheers
26 mei 2025
Antwoord van Better - Rainbow Leisure Centre
Hi Kam
Thank you for your review.
We are glad to hear you use our pool for fitness, and we appreciate your comments about the swim schedule and water temperature.
We have passed your feedback on to the management team at the Rainbow Leisure Centre to look into, and we hope this will assist in improving your experience with us.
Kind Regards
Amir
The mens changing room is a…
The mens changing room is a mess...broken doors, hanging off the hinges. The mechanism for the locks on the doors are broken
22 mei 2025
Antwoord van Better - Rainbow Leisure Centre
Hi Michael
Thank you for your review and for bringing this to our attention.
We are sorry to hear about your experience at the Rainbow Leisure Centre and have passed your feedback on to the General Manager to look into.
We hope this will assist in improving your experience with us.
Kind Regards
Amir
Great option for birthday party
Great option for birthday party . 🥳
18 mei 2025
Review zonder uitnodiging
Antwoord van Better - Rainbow Leisure Centre
Hi Olga,
Thank you so much for your kind words! 😊 We're thrilled to hear that you found us to be a great option for a birthday party at the Rainbow Leisure Centre. It was a pleasure having you, and we hope to celebrate many more special occasions with you in the future! 🥳🎉
Warm regards,
Charmaine
Overall a good experience
Overall a good experience. The place is looking a bit tired. I think there are a lot of easy wins. Cleaning on the weights where they are rusted. The water fountain leaks badly.
21 mei 2025
Antwoord van Better - Rainbow Leisure Centre
Hi Patrick,
Thanks for your review.
We are so pleased to hear that you have an overall good experience at Rainbow and have passed on your feedback to the centre!
Warm Regards
Hazal
Very helpful had time to answer all my…
Very helpful had time to answer all my questions
17 mei 2025
Review zonder uitnodiging
Antwoord van Better - Rainbow Leisure Centre
Hi Russell,
Thank you so much for your kind words! I’m glad I could help and take the time to answer all your questions. If you need anything else, feel free to reach out!
Warm regards,
Charmaine
Professional and coordinated
The professionalism and coordination of the team was unexpectedly good! So impressed and happy with their progress!
9 mei 2025
Antwoord van Better - Rainbow Leisure Centre
Hi Doug,
Thanks for your review.
We are delighted to hear how impressed you are with the service you received at Rainbow!
Warm Regards
Hazal
It’s been a year now
It’s been a year now! The men’s shower hasn’t been fixed yet! One of the showers is dead and the other is breathing its last breath … honestly WHEN ARE YOU PEOPLE GOING TO SORT THIS MESS? and the btw the men showers are always in filthy conditions. Much appreciated :)
11 mei 2025
Antwoord van Better - Rainbow Leisure Centre
Hi Usman,
Thank you for your feedback, and we sincerely apologise for the ongoing inconvenience you've experienced with the men's showers. We completely understand your frustration — a year is far too long for these issues to go unresolved.
Please know that we are actively working with our maintenance team to address both the functionality and cleanliness of the facilities. This matter has been escalated for urgent attention, and we are committed to ensuring a clean, fully operational space for all members as soon as possible.
We truly appreciate your patience and will provide updates as progress is made. If you’d like to speak directly with a manager, please feel free to contact us at directly so we can put you in touch with the correct person.
Kind regards,
Charmaine
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