The quality of the experience is sliding down hill for me with regard to swimming sessions. The number of occasions I am bumped off, ie IE session is cancelled by Better is on the rise. The availa... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatiePark avenue, MK40 2JZ Bedford, GB
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Lees wat reviewers zeggen
I had my induction with a lovely lady called Donna, she explained and talked me through all the activities I can do in the gym. Would highly recommend doing your induction with Donna. Thank you
Bedrijf heeft geantwoord
I was pleasantly surprised by the standard of the facilities all round. Very clean and modern. The staff were the highlight for me. So polite and friendly and really helpful. As I am returning to fitn... Toon meer
Bedrijf heeft geantwoord
Been using Robinson pool since 1975 so 50 years so it’s somewhere I’m very familiar with . Stand out people for me are Darren (manager ) Piotr instructor they take there job very seriously and do ev... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Park avenue, MK40 2JZ, Bedford, Verenigd Koninkrijk
3,9
Goed
47 reviews
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Antwoord van Better - Robinson Pools & Fitness
Hi Aravind,
Thank you so much for your lovely review!
We're happy to hear that the swimming lessons have been positive.
We hope we can continue to support you during your swimming journey.
Warm Regards,
Kaisha
Nice & quiet but some equipment needs replacing
I really like going to this gym, it’s never too busy and I don’t mind it doesn’t have a huge number of machines - it has enough. However a couple of the machines are in desperate need of maintenance or replacement. The adductor press is rusty and really wobbly, and the seat adjustment on the leg press gets jammed a lot.
13 oktober 2025
Antwoord van Better - Robinson Pools & Fitness
Hi Joanna
Thank you for your review.
We are very pleased to see that you are enjoying your experience at the Robinson Pools and Fitness, and we appreciate your feedback regarding the gym equipment.
Your feedback has been forwarded to the relevant team for review, and we hope this will assist in improving your experience with us.
Kind Regards
Amir
Antwoord van Better - Robinson Pools & Fitness
Hello Amanda,
Thank you for your comments and feedback.
Warm Regards.
Nice pool, enjoyable class
My adult beginners/improvers lesson at Robinsons Pool was just what I need. The Improvers were taught in a separate area to the beginners and Hazel gave me some great feedback to improve my front crawl. It was my first time at the pool and I was impressed with the clean spacious changing rooms and excellent range of pools. Staff were helpful and pleasant, especially the man on the front desk who gave me extra directions as he noticed it was my first visit. The centre manager gave me a printout of the pool timetable and confirmed that as a swimming class member I can also use the pool at other times too.
22 september 2025
Antwoord van Better - Robinson Pools & Fitness
HI Linda
Thank you for your review,
We are very pleased to hear you enjoyed your lesson and found Hazel’s feedback helpful.
It’s great to know your first visit went smoothly and that our team made you feel welcome.
We are also happy you liked the facilities and hope to see you at Robinson Pools & Fitness again soon!
Kind Regards
Amir
Antwoord van Better - Robinson Pools & Fitness
Hello Lizzie,
Thank you for your comments and feedback.
Kind Regards
A very positive experience
Lyndsay was very, patient, helpful and understanding of my aims.
He carefully showed me how to set each machine and how to use it correctly, to recieve the most benefit.
He explained all of the options I have now I am a member and will continue to guide and assist, if I need.
All the staff were very kind, knowledgeable and helpful.
11 september 2025
Antwoord van Better - Robinson Pools & Fitness
Good Afternoon,
Thank you for your fantastic review!
We are so delighted to hear that our Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Im appealing for a refund...
Im appealing.... my right cancel and receive a refund. I basically got told I wasn't receiving a refund. History
So, I fear for my safety due to an overcrowded class with one teacher dealing with lots of different people's swimming abilities. He admitted himself he need help. You had a lifeguard on his phone and playing with his walkie talkie, and another chatting to another staff member, flirting with each other and the teacher dealing with a lady that damaged her shoulder. Is this ok with you!
15 augustus 2025
Antwoord van Better - Robinson Pools & Fitness
Hi H Markey
Thank you for your review.
We can see the Refund Team is dealing with your request.
Please allow them to respond to you directly.
Kind Regards
Amir
Great facilities at a reasonable cost
Great facilities at a reasonable cost. Helpful and pleasant staff.
3 september 2025
Antwoord van Better - Robinson Pools & Fitness
Hi Stuart
Thank you for your review.
It is great to see that you are enjoying the facilities at Robinson Pools & Fitness and the memebrship prices work well for you.
Thank you for choosing Better!
Kind Regards
Amir
Booking fixed by phone — please improve online responsiveness
Booking was eventually corrected, and the phone staff were helpful. However, online support was very slow or absent: my post on X and email (ticket #5590267) received no useful reply, and the initial confirmation listed the wrong day (Monday instead of Tuesday). Without calling the centre, this wouldn’t have been fixed. Please improve responsiveness on online channels and the accuracy of the booking system.
29 augustus 2025
Review zonder uitnodiging
Antwoord van Better - Robinson Pools & Fitness
Hello Marcel,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the IT TEAM and have asked that they review the issues you have raised.
Kind regards
Aaiasa
The app makes things really easy
The app makes things really easy. Everything is intuitive and booking classes is incredibly easy - there is also a good range of classes and times available.
4 juli 2025
Antwoord van Better - Robinson Pools & Fitness
Hi Rachel,
Thank you so much for your kind feedback!
We're thrilled to hear that you find the app easy to use and that booking classes is a breeze. We’re also glad you’re enjoying the variety of classes and times we offer. If you ever have any suggestions or need assistance, feel free to reach out. Happy training!
Kind regards,
Charmaine
Hi l am not having good experiences
Hi l am not having good experiences. I booked on with over a week ago and still haven t been able to book anything. Unfortunately l had a change over my phone for new one and lost my emails with my ID s and passwords, l have asked for help someone was supposed to ring me ,but no one did, l asked again am still waiting for my phone. Could someone help me or l ll have too cancel. Very frustrated
27 juni 2025
Antwoord van Better - Robinson Pools & Fitness
Hi Christine,
Thanks for your review.
We are sorry to hear you were having difficulty accessing your account and can confirm that our Customer Service team contacted you yesterday with instructions on how to access your account.
We hope that helps and if you do require further assistance, please reply back to the most recent email we have sent you.
Warm Regards
Hazal
Swimming is an issue
Swimming is an issue, the lifeguards do not do anything about the people who are swimming in the slow lane that swim straight down the middle and could go in a faster lane, as someone who is a slow swimmer, I find it very frustrating and I have complained about this before and nothing gets done
8 juni 2025
Antwoord van Better - Robinson Pools & Fitness
Hi Tracey,
Thank you for sharing your feedback.
We’re sorry to hear about your frustration with lane etiquette during your swimming sessions. We understand how important it is for everyone to have a comfortable and safe experience in the pool. We will share your concerns with our lifeguard team and reinforce the lane rules to help improve the situation. Please don’t hesitate to reach out again if you continue to experience issues—your comfort and safety are very important to us.
Kind regards,
Charmaine
Antwoord van Better - Robinson Pools & Fitness
Hi Steven,
Thank you so much for the wonderful review!
We're thrilled to hear that you enjoyed our trainers, classes, and facilities at the Robinson Fitness Centre. We always aim to provide a fun and motivating environment, and it’s great to know you’re experiencing that!
Looking forward to seeing you again soon!
Warm regards,
Charmaine
Antwoord van Better - Robinson Pools & Fitness
Hi Rose
Thank you for your review.
It is great to see you have met the friendly staff at the Robinson Pool and Fitness and its facilities!
We hope this continues!
Kind Regards
Amir
Swimming lessons great but but website not user friendly
Have very recently started swimming lessons for my toddler and I had no idea what to expect but she has been absolutely loving the lessons!! The instructor is calm and friendly and the children feel safe and happy with him, his instructions are clear and the lessons are very well thought out, and the songs are great fun. My little girl has started singing some of the songs in the bath so she’s clearly enjoying them! We look forward to swimming every week now. Only thing preventing 5 stars is actually the website and app, it’s just not user friendly at all and trying to book a normal swim session on there or view the pools timetable is way more complicated than it should be. For that reason if I want to book anything I end up calling or going in person as I just can’t get on with the app at all!
14 april 2025
Antwoord van Better - Robinson Pools & Fitness
Hi Sofia,
Thanks for your review.
We are so happy to hear that your toddler is enjoying their lessons at Robinson but disappointed that you are finding the app challenging.
Our concierge team are always on hand to help, so next time you are in centre, please feel free to ask for assistance from the centre team.
Warm Regards
Hazal
Great facilities & friendly staff.
23 april 2025
Antwoord van Better - Robinson Pools & Fitness
Hi Sean,
Thank you so much for your thoughtful and encouraging words!
We are absolutely delighted to hear that you thoroughly enjoyed our facilities and found our staff to be welcoming and attentive. Your positive feedback truly means a lot to us. We are committed to providing our guests with the best experience possible, and it’s wonderful to know that we succeeded in making your stay memorable. We sincerely hope to have the pleasure of welcoming you back in the near future for another fantastic experience! Safe travels until then!
Best regards,
Charmaine
Hello
Hello. Excellent gym, has everything you need for fitness.
I was pleased that the pool is warm and clean.
Spacious changing rooms.
Shower and toilet are clean.
Very wonderful trainers, professionals in their field.
9 april 2025
Antwoord van Better - Robinson Pools & Fitness
Hi Anastacia,
Thank you so much for your wonderful review!
We're thrilled to hear that you had a positive experience at our gym. We're glad you enjoyed the pool, the spacious changing rooms, and the clean facilities. Our trainers will be happy to know that their hard work is appreciated! We look forward to seeing you again and continuing to support your fitness journey.
Kind regards,
Charmaine
I have enjoyed the customer service…
I have enjoyed the customer service experience i had.
Staff are friendly and happy to help.
29 maart 2025
Antwoord van Better - Robinson Pools & Fitness
Hi Adaobi
Thank you for your review.
We are delighted to see you have received great customer service from the staff at Robinson Pools & Fitness and hope you enjoyed using the facilities.
If you have any further queries, please do not hesitate to reach out o the centre staff!
Kind Regards
Amir
Quick and easy booking system
Quick and easy booking system and access. Plenty of machines to use and lovely location looking over the park.
19 maart 2025
Antwoord van Better - Robinson Pools & Fitness
Hi Lydia,
Thank you so much for your kind review!
We’re thrilled to hear that you had a great experience with our booking system—it’s always our goal to make things as simple and efficient as possible for our guests. We're also glad you enjoyed the variety of machines available at the Robinson Pools and that the location, with its beautiful view of the park, added to your overall experience.
We truly appreciate your feedback and hope to welcome you back soon for another enjoyable visit!
Kind regards,
Charmaine
I only stay for the morning classes…
I only stay for the morning classes with Piotr, he is an amazing instructor, I really do appreciate all his hard work so early in the morning, alot of us can only work out that early so it's great that Piotr and Better enable us to do so. Would highly recommend
25 februari 2025
Review zonder uitnodiging
Antwoord van Better - Robinson Pools & Fitness
Hi Chris,
Thank you so much for your lovely review.
We are very happy to hear that you're enjoying Piotr's classes. He truly does an amazing job, and we’re glad to know that the early mornings work well for you. Your recommendation means a lot to us, and we’re happy to be a part of your fitness journey. Keep up the great work, and we look forward to seeing you in class again soon!
Warm regards,
Charmaine
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