I needed help with my subscription and the person at reception was so helpful. He helped change my subscription to one that was even better for me and was very patient.
Bedrijf heeft geantwoord
Locatie
Wijzig locatieHornsey Rd, N7 7NY London, GB
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Lees wat reviewers zeggen
Why do I require a doctor's note to freeze my account? What kind of nonsense is this. This is supposed to be a social enterprise apparently...more like they want you to be locked in to a contract. 202... Toon meer
Bedrijf heeft geantwoord
We attended today for the multi zone activity. From entering, Tee at the reception desk was super friendly and kind. Aminata at the desk for the activity area was very helpful and friendly. As well as... Toon meer
Bedrijf heeft geantwoord
I took my grandson and some friends to Sobell centre and I had got the wrong tickets, they couldn’t give me my money back at the desk and told me to get in touch with customer services, so I had to b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Hornsey Rd, N7 7NY, London, Verenigd Koninkrijk
3,6
Gemiddeld
70 reviews
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A persistent problem in reserving Yoga…
A persistent problem in reserving Yoga classes in advance has become an annoyance in having to regularly trouble either local Sobell staff or the Customer Service assistants in Belfast to deal with. I suspect that there was a software patch or upgrade effected back in November which has ocassion Ed this regular booking problem wherein classes appear fully booked a week in advance and one is advised to enter a “Waiting List”. This never happened over the years that I’ve been using Sobell’s generous panoply of exercise facilities but since November/December ´23 a situation has become apparent affecting many of the regular clientele in Yoga especially booking for Thursday sessions ( more so than Monday sessions). Perhaps Better Islington could consider increasing the number of yoga sessions as were available before the 2021 Covid pandemic and the catastrophic inundation caused by Thames Water’s negligence in not clearing nor maintaining the storm water gulleys which severely impacted on the Sobell Centre. The remaining staff have been resilient doing their utmost to facilitate as much as they can to help local citizens to look after the health and well-being. Now that reinstatement and re-purposing of the Centre’s facilities seem to be almost completed and monetary compensation provided by the loss-adjusters May one hope for a return to more yoga classes in the near future? Well done to all and thanks Zen for your efficient, expeditious handling of my problem.🙏👍
22 maart 2024
Review zonder uitnodiging
Antwoord van Better - Sobell Leisure Centre
Hi Kevin,
Thank you for your review.
We are happy to hear that our staff have been so helpful in assisting you.
We are unaware of any issues with the booking system, what you seem to describing is a very popular class that everyone tries to book as soon as the class is released. All members get the same access and can only book 7 days in advance.
If you would like to request more classes, you would need to email the centre directly so they can look into this.
Their email address is: sobellleisurecentre@gll.org
Warm Regards
Hazal
Sobell-Worst soft play ever
Booked a so called toddlers world session for my 2 year old at Sobell
Got to venue there was 1 slide a small ball pit and gymnastics apparatus which they had the cheek to call soft play.
So disappointed
Spoke to a manager who was rude when I said I was going to request a refund was not sympathetic but said " well pack up your stuff make your way down stairs and I will issue you one"total d#@£ head.
Will never bless this place with my presence again!!
14 februari 2024
Review zonder uitnodiging
Antwoord van Better - Sobell Leisure Centre
Hi
Thank you for taking the time to leave a review.
We apologise for the experience and language used and thank you for your feedback regarding your experience at our center.
Your review has been escalated to the general manager for further review.
Kind Regards
Amir
Extremely efficient and charmingly…
Extremely efficient and charmingly obliging staff considering the immense impact of the recent catastrophic inundation which caused so much upheaval and curtailing of the manifold activities.
The regular, long-term staff remain courteous, positively upbeat and always obliging: zGLL should find the resource to give them all a financial reward over and above their pay-grade; this especially for your Yoga and Pilates instructors who do so much for the general health of participants, and if Public Health audit allowed, would demonstrate exceptional cost benefits to the NHS. The benefits to Communities served by Sobell and other GLL sites needs official recognition especially in the wake of the recent pandemic.
11 januari 2024
Review zonder uitnodiging
Antwoord van Better - Sobell Leisure Centre
Good Afternoon
Thank you for taking the time to leave a review
We are very happy to see a member speak so highly of Better and the service we provide. At the GLL we aim to provide the best service to the customers and communities.
We are also very pleased to see our staff members and instructors recieving such positive feedback. We hope you continue to enjoy your journey with Better.
Kind Regards
Amir
Amazing costumer service and very…
Amazing costumer service and very clean! Stephen is an amazing instructor and I managed to learn how to use the equipment.
15 november 2023
Antwoord van Better - Sobell Leisure Centre
Good Afternoon Nathalia,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Sobell leisure centre. We are also delighted to hear that the facilities ae well maintained and you enjoyed your induction with Stephen. I will ensure to pass on your lovely feedback for their attention.
Hope this helps.
Kind regards,
Charmaine
Amazing instructor
Very nice staff made my daughter comfortable on her 1st day.
Good inspiration for kids.
14 juli 2023
Antwoord van Better - Sobell Leisure Centre
Hi Suman,
Thank you for the amazing 5-star review! We're thrilled to hear that our instructor made your daughter comfortable on her first day and serves as a great inspiration for kids. We appreciate your feedback and support. Thank you for choosing us!
Kind regards,
Ivy
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