Several issues with the App set up. It kept telling my password wasn't correct or the session had expires and to log in again, it wouldn't let me book classes just caused a lot of unnecessary stress a... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie164 Portland Road, SE25 4PT South Norwood, GB
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Lees wat reviewers zeggen
My child is enjoying her swimming lessons. The teachers are very accommodating and experienced. Even though it grouped, they can identify when a child needs extra support. The staff at the reception a... Toon meer
Bedrijf heeft geantwoord
This southnorwood branch is brilliant. Not only are the staff welcoming and very friendly and helpful always with a smile, but they also take that extra time to help you if needed and are very patient... Toon meer
Bedrijf heeft geantwoord
"Simply the best! I can't praise South Norwood Leisure Centre enough. The staff are knowledgeable, friendly, and willing to go above and beyond compared to any other leisure centre I've visited. The p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
164 Portland Road, SE25 4PT, South Norwood, Verenigd Koninkrijk
3,6
Gemiddeld
63 reviews
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Staff very helpful
Staff very helpful.
Very understanding.
25 september 2025
Review zonder uitnodiging
Antwoord van Better - South Norwood Leisure Centre
Hi Ladydee
Thank you for your review.
It is great to see the staff have been able to help when required, and if you have any further questions, please do not hesitate to reach out!
Kind Regards
Amir
Staff are always so helpful
Staff are always so helpful, the centre cleanliness is maintained and always exceeds customer expectations.
Five star from me!!!
25 september 2025
Review zonder uitnodiging
Antwoord van Better - South Norwood Leisure Centre
Good Morning Dave,
Thank you for your Comments and Feedback.
Kind Regards
Pool too busy, unbothered management.
Despite booking a swimming session the pool was incredibly busy, 5/6 people in each single lane. This was due to a swimming lesson over running by 30 minutes. When we escalated the issue with the supervisor/manager he wasn’t bothered and said there’s nothing he can do.
What is the point of booking a session if you’re going to control the amount of people in a pool?!
Though I must say the staff at the centre are usually polite and kind.
4 september 2025
Antwoord van Better - South Norwood Leisure Centre
Hi Navdeep
Thank you for your review.
We are sorry to see that you did not enjoy your recent swim session at the South Norwood Leisure Centre. Additionally, it is great to see that the staff are creating a great atmosphere.
We offer adult swimming lessons throughout the day and into the evening. You can check the schedule for these lessons using the link below, and we strive to ensure that they run within the designated times.
Bookings | Choose a Time Slot (https://bookings.better.org.uk/location/south-norwood-leisure-centre/swim-doctor/2025-09-12/by-time)
Kind Regards
Amir
Overall I enjoyed my swim however the…
Overall I enjoyed my swim however the previous pool had a radio on poolside which allowed a more relaxed feel while swimming. I understand you cannot have music on while taking a lesson but swim fit would be appropriate
3 september 2025
Antwoord van Better - South Norwood Leisure Centre
Hi Mark
Thank you for your review.
We are pleased to see that you enjoyed your swim session with us and appreciate your feedback regarding the music. We have passed your feedback on to the management team at the centre to review, and we hope this will help in improving your experience with us.
Kind Regards
Amir
Cannot book classes at certain times of the year
The actual classes are excellent, however it's impossible to book them at certain times of the year. so I'm paying my monthly subscription for nothing.
Also because they don't have professional cleaners the floors can be dirty.
29 augustus 2025
Antwoord van Better - South Norwood Leisure Centre
Hi Pauline
Thank you for your review,
We have emailed you directly regarding your Better membership.
Please reply to the email at your earliest convenience.
Kind Regards
Amir
Staff are always polite a d helpful
Staff are always polite a d helpful. Always ready to answer questions too.
22 augustus 2025
Antwoord van Better - South Norwood Leisure Centre
Hello Sam,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Friendly staff, good variety of equipment
Friendly staff, equipment are in good condition, well looked after and maintained.
5 augustus 2025
Antwoord van Better - South Norwood Leisure Centre
Hello JJ,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Much appreciate supervised sessions
I very much appreciate my weekly supervised sessions at South Norwood Leisure centre. There's a sense of community there for the supervised sessions.
I have one reservation, and that is related to the e-mail I was sent about my renewal. It didn't give the amount of my subscription, so I'm hoping that it will remain unchanged. A note of that would have been helpful in the renewal e-mail.
24 juli 2025
Antwoord van Better - South Norwood Leisure Centre
Hi Ruth,
Thank you so much for sharing your positive experience with the weekly supervised sessions at South Norwood Leisure Centre. We’re delighted to hear you enjoy the sense of community during these sessions!
We also appreciate your feedback regarding the renewal email. We understand how important it is to have clear information about subscription amounts, and we apologise for any confusion caused. Your suggestion is very helpful, and we will certainly take it into consideration to improve our communications going forward.
If you have any further questions or need confirmation about your subscription, please don’t hesitate to reach out to us directly.
Thank you again for your support!
Kind regards,
Charmaine
Antwoord van Better - South Norwood Leisure Centre
Hi Carla,
Thank you for your feedback!
We're glad to hear that you had a good experience at the South Norwood Leisure Centre. If there's anything we can do to make your next visit even better, we'd love to hear it!
Kind regards,
Charmaine
This southnorwood branch is brilliant
This southnorwood branch is brilliant. Not only are the staff welcoming and very friendly and helpful always with a smile, but they also take that extra time to help you if needed and are very patient. Did not think that they could top this wonderful experience, but today they had a young lady cover one of the classes Named Aurora wow they need to find this young lady a time slot at southnorwood leisure centre so she can do her own classes .Before someone else sees how great she is and offers her a place elsewhere 😀. From one very very happy member 😊
4 juni 2025
Review zonder uitnodiging
Antwoord van Better - South Norwood Leisure Centre
Hi Patsy,
Thank you so much for your wonderful review!
We're absolutely thrilled to hear that you've had such positive experiences at our South Norwood branch. Our team takes great pride in creating a welcoming, friendly, and supportive environment, so it's incredibly rewarding to know that this has made a difference for you.
We're especially delighted to hear your kind words about Aurora. We'll be sure to pass along your glowing feedback—she’ll be thrilled to know she made such a strong impression. We agree she’s a fantastic talent, and your suggestion about giving her a regular class slot is much appreciated and will certainly be considered.
Thank you again for taking the time to share your experience. We’re lucky to have members like you!
Warm regards,
Charmaine
"Simply the best
"Simply the best! I can't praise South Norwood Leisure Centre enough. The staff are knowledgeable, friendly, and willing to go above and beyond compared to any other leisure centre I've visited. The pool is kept in excellent condition, with the water temperature, cleanliness, and overall quality being exceptional. The gym is equipped with modern equipment and maintained at a professional standard. I highly recommend joining today. Many thanks to the team!"
23 mei 2025
Review zonder uitnodiging
Antwoord van Better - South Norwood Leisure Centre
Hi Don,
Thank you so much for your fantastic review!
We're absolutely delighted to hear that you've had such a positive experience at South Norwood Leisure Centre. Your kind words about our staff, pool, and gym facilities mean a great deal to us. We work hard to maintain high standards and ensure every visitor feels welcome and supported, so it's incredibly rewarding to hear that reflected in your feedback. We look forward to seeing you again soon — thank you for being a valued part of our community!
Kind regards,
Charmaine
Just to clarify that this review…
Just to clarify that this review reflects a single event today. I have been a Better member for over 12 years and always had a good experience. I have recently joined the South Norwood as my local new centre. I have a Swim UK membership and booked online to attend a session. Whilst inside the pool area I'm confronted by the staff to verify if I had a booking(wet in my swimsuit I get back to the changing room to prove my slot!) Which I did. The staff apologised but advised there's been an error on their system and (by that time it's 3 of us waiting for permission!) And it's just a class for children on schedule, hence we couldn't swim as it's against the law! In the meantime the lane swimming pool was empty, the small pool was used by children. 1pm in the afternoon. I asked to speak to the manager who also apologised on an error on their system. He also said it's breaking the law sharing a changing room with children! Utter nonsensical excuses, for God knows whatever reason as I'm here now at the Forest Hill pools where adults and children happily share changing rooms and the swimming pool too. Norwood had one empty pool and declined as entry. Totally unacceptable, I'm only giving 2 stars as it's otherwise we'll maintained and the staff are polite. The management though...really poor experience.
19 mei 2025
Review zonder uitnodiging
Antwoord van Better - South Norwood Leisure Centre
Hi Jona,
Thank you for taking the time to share your experience and for being a loyal Better member for over 12 years — we truly value your continued support.
We’re very sorry to hear about the frustrating experience you had at South Norwood. We completely understand how disappointing it must have been to arrive for your swim, only to be denied access despite having a valid booking. Your feedback highlights a clear failure in our internal booking and communication systems, and we sincerely apologise for the inconvenience caused.
While we appreciate your kind words about our team and the facility’s condition, it’s clear that our handling of this situation fell short of expectations. We are currently reviewing the circumstances of your visit to ensure such issues do not occur again, especially when it comes to system accuracy and staff communication.
Thank you again for bringing this to our attention — your input helps us improve.
Kind regards,
Charmaine
Lacks maintenance and cleanliness
Lacks maintenance and cleanliness. Last week I reported to a member of staff about the Low Row machine, which the bench is still broken and no action has been taken. The straps of the rowing machines are completely loose and it's not possible to use the machine appropriately.
14 mei 2025
Antwoord van Better - South Norwood Leisure Centre
Hi Roberto,
Thank you for sharing your feedback.
We sincerely apologise for the issues you've encountered with the equipment at the South Norwood Leisure Centre and we understand how frustrating it can be when things aren’t in proper working condition. Please know that we take all concerns seriously and will follow up with our maintenance team to ensure these issues are addressed promptly. Your experience is important to us, and we are committed to improving the overall cleanliness and upkeep of the facility.
We appreciate your patience and your help in bringing this to our attention.
Kind regards,
Charmaine
Tea & cakes for VE Day celebrations!
It was very kind of the staff at South Norwood Leisure Centre to provide tea and cake for those of us who were there on the 80th anniversary of VE Day. It was a mark of the kindness and consideration of the staff. Thank you!
8 mei 2025
Review zonder uitnodiging
Antwoord van Better - South Norwood Leisure Centre
Hi Ruth,
Thank you so much for your kind words.
We're truly glad to hear that you felt welcomed and appreciated at the South Norwood Leisure Centre during the VE Day 80th anniversary. It was our pleasure to mark such a meaningful occasion with you, and we're delighted that the tea and cake added a special touch to the day. Your feedback means a lot to our team — thank you again!
Kind regards,
Charmaine
Antwoord van Better - South Norwood Leisure Centre
Hi Deeanne
Thank you for your review.
We are very pleased to see that a brilliant service is being provided and hope you enjoy using the facilities at the South Norwood Leisure Centre!
Kind Regards
Amir
Antwoord van Better - South Norwood Leisure Centre
Hi Andre,
Thank you so much for your thoughtful and encouraging words!
We’re absolutely delighted to hear that you had such a positive experience with us, particularly regarding the inviting atmosphere and attentive service. It truly means a lot to our team. We can’t wait to welcome you back again soon to the South Norwood Leisure Centre for another memorable visit!
Kind regards,
Charmaine
Friendly Approachable front of house
Friendly helpful staff who assisted my wife and I with our app set up..... also supplied us with cards just in case....
Very nice and clean gym.... not too busy if you go at the right time.
22 maart 2025
Antwoord van Better - South Norwood Leisure Centre
Hello Garry,
We truly appreciate your thoughtful review!
It’s wonderful to learn that our team could help you and your wife with the app setup, and that you found our gym to be clean and inviting. We’re glad to hear you had a good experience at the South Norwood Leisure Centre, and thank you for highlighting the card supply too. We look forward to welcoming you both back soon – ideally during those quieter hours! :)
Kind regards,
Charmaine
Antwoord van Better - South Norwood Leisure Centre
Hi Natalie
Thank you for your review,
It's wonderful to hear that you are having a positive experience at the South Norwood Leisure Centre and that the staff is creating a great environment for you and other members.
Thank you for choosing Better!
Kind Regards
Amir
Polite
Polite, kind & very experience staff, week 4 and my daughter can swim. Her confidence in the water has gone from 20% to 95% and the glow on her face is priceless!
27 februari 2025
Antwoord van Better - South Norwood Leisure Centre
Hi Emani-Sky,
Thank you so much for your kind words!
We’re thrilled to hear about the progress your daughter has made and how much her confidence in the water has grown since attending swimming lessons at the South Norwood Leisure Centre. It's truly a pleasure to be part of her swimming journey, and we can’t wait to see her continue to shine. We appreciate your trust in us and look forward to more glowing moments in the future!
Warm regards,
Charmaine
Friendly staff and a nice atmosphere.
1 februari 2025
Review zonder uitnodiging
Antwoord van Better - South Norwood Leisure Centre
Hi Steven
Thank you for leaving a review,
It is great to see the centre has a nice atmosphere and you have had the opportunity to meet the centre staff.
We hope you continue to enjoy your experience with us and thank you for choosing Better.
Kind Regards
Amir
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