The staff are very friendly and helpful. There is always someone cleaning something although the age of the building doesn't reflect the effort. Good availability of classes and swim sessions for all.... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieTrenwith Burrows, TR26 1HB St Ives, GB
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Lees wat reviewers zeggen
Staff lovely. Facilities great. But, oh the website. The worst. I couldn’t book as it kept wanting to charge me despite being a full member. So, unable to book ahead and had to turn up and hop... Toon meer
Bedrijf heeft geantwoord
Friendly, professional staff, great facilities and range of classes for different abilities. Nice that there’s a quality cafe on site too.
Bedrijf heeft geantwoord
Margot loved the swimming lesson Christina was fantastic with Margot . Margot learnt alot in the small amount of time she had the lesson for .
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Trenwith Burrows, TR26 1HB, St Ives, Verenigd Koninkrijk
4,0
Goed
26 reviews
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Initially on joining as a new member…
Initially on joining as a new member the staff weren’t over helpful on explaining everything including possibility of an induction around the gym and more bothered about taking my money. It wasn’t until I went on my second visit that Laura behind reception explained everything and was very nice.However my wife who joined at the same time and I am her carer found the atmosphere and setup of the gym not good and we will be cancelling our direct debits after our current months membership runs out.
28 maart 2025
Antwoord van Better - St Ives Leisure Centre
Hi Mark,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your initial experience didn’t meet your expectations. We always aim to provide a welcoming and informative atmosphere from the start, and we’re glad to hear that Laura was able to assist you on your second visit.
We also understand the importance of a gym environment that feels comfortable for everyone. We're sorry to hear that the atmosphere didn't work for you and your wife, and we truly appreciate your honest input. If there’s anything specific we can improve on or any other concerns you’d like to discuss further, please don't hesitate to reach out to us. We value your membership and hope you may reconsider in the future.
Kind regards,
Charmaine
Ot is alright just to many people in…
Ot is alright just to many people in gym per time junior gym
27 januari 2025
Antwoord van Better - St Ives Leisure Centre
Hi,
Thank you for your review.
We are happy to hear you are enjoying St Ives Leisure Centre!
Warm Regards
Hazal
Initial thoughts on gym
The staff are knowledgeable and friendly. Monthly off peak rate is not too bad but facilities need updating as many things are quite old especially the resistance machines. I know some new machines are being added so this might help. The shower rooms also need modernization. I have off peak use but I would imagine that the gym room and shower room would struggle to accommodate people at peak times and therefore I suggest enlarging these rooms. To be honest there is a lack of decent gyms in West Cornwall (and close to my home in St Erth) which is why I chose St Ives since choice is limited. I would be prepared to pay much more for a better quality gym nearby.
15 oktober 2024
Antwoord van Better - St Ives Leisure Centre
Hi Steven,
Thanks for your review.
We are pleased to read your review and to know that the staff at St Ives are knowledgeable and friendly and we have passed on your feedback to the centre.
Warm Regards
Hazal
Great company
Great company, lovely friendly staff, a real pleasure to be a member
24 februari 2024
Review zonder uitnodiging
Antwoord van Better - St Ives Leisure Centre
Good Morning Hil,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the St Ives Leisure Centre and the staff have been friendly and welcoming when you attend. We hope you can continue to enjoy this centre and the amazing activities they have available.
Kind regards,
Charmaine
The staff are very friendly and…
The staff are very friendly and helpful. There is always someone cleaning something although the age of the building doesn't reflect the effort. Good availability of classes and swim sessions for all.
23 augustus 2023
Review zonder uitnodiging
Antwoord van Better - St Ives Leisure Centre
Hi Vicky,
Thank you for your review.
We are happy that you are enjoying the programming at St Ives and that you have found the staff to be friendly and helpful.
Warm Regards
Hazal
Very friendly staff
11 juli 2023
Antwoord van Better - St Ives Leisure Centre
Hi Leslie,
Thank you for your review.
We are very happy to hear about our friendly staff at St Ives. We hope you enjoy your membership!
Warm Regards
Hazal
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