The center is okay and staff are welcoming, but lessons are often overcrowded — up to 13 kids with just one teacher. Children of different levels are grouped together, even though there is a separat... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieSplott Road, CF23 5HW Splott, GB
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Lees wat reviewers zeggen
I currently use Star Hub for the one to one swimming lessons for my son with ALN. The experience has been truly a joy to bring him to and it's all thanks to some really wonderful staff. Alex in partic... Toon meer
Bedrijf heeft geantwoord
Lovely friendly and helpful staff at Star Hub Swimming Lessons are very engaging and teachers always show support and make lessons fun - my daughter enjoys swimming and is always excited to go to Sta... Toon meer
Bedrijf heeft geantwoord
My daughter joined the lifesaving club in September and has had a fantastic time learning useful life skills and making new friends in the process. In her time with the club the instructors and assist... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Splott Road, CF23 5HW, Splott, Verenigd Koninkrijk
4,3
Uitstekend
26 reviews
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The center is okay and staff are…
The center is okay and staff are welcoming, but lessons are often overcrowded — up to 13 kids with just one teacher. Children of different levels are grouped together, even though there is a separate area for beginners. This means little individual attention.
Also, the changing rooms smell strongly of urine; hygiene here really needs improving.
28 juni 2026
Antwoord van Better - Star Community Hub
Hi,
Thank you for your feedback, and we’re really sorry to hear about your experience.
We understand how important it is for lessons to be well structured and appropriately sized, so every child can receive the attention they need. Your comments about class sizes and mixed ability groups are concerning, especially if there is suitable space available to better organise sessions.
We’re also sorry to hear about the condition of the changing rooms. Cleanliness and hygiene are extremely important to us, and this is something that should be addressed promptly.
Thank you again for bringing this to our attention.
Warm Regards,
Hazal
Great staff great,Clean facilities and…
Great staff great,Clean facilities and my kids enjoyed their first day of lessons.
23 mei 2026
Antwoord van Better - Star Community Hub
Hi Layla
Thank you for your review.
We are very pleased to hear that our staff and facilities made a great impression, and that your kids enjoyed their first lesson.
We look forward to welcoming you all back soon!
Kind Regards
Amir
Excellent facilities and helpful staff
13 mei 2026
Antwoord van Better - Star Community Hub
Hi Mr Aled
Thank you for your review.
We are very pleased to see that you are enjoying the facilities at Star Community Hub and that the staff have been able to assist with your enquiries!
Please do hesitate to reach out if you have any further questions, and we hope to see you soon!
Kind Regards
Amir
Great place to get fit
Amazing place. Great gym and fitness classes with fantastic instructors. Highly recommended to anybody who wants to get fit
22 april 2026
Antwoord van Better - Star Community Hub
Hi Kasia,
Thanks so much for the great feedback!
We’re really pleased to hear you’re enjoying the gym and fitness classes, and that our instructors are helping to make your experience a positive one.
We really appreciate the recommendation and look forward to seeing you in more classes soon!
Warm regards,
Azaria
Antwoord van Better - Star Community Hub
Hi Sharmistha,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Star Community Hub.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Star hub
Lovely friendly and helpful staff at Star Hub
Swimming Lessons are very engaging and teachers always show support and make lessons fun - my daughter enjoys swimming and is always excited to go to Star!
20 maart 2026
Antwoord van Better - Star Community Hub
Hi Alma
Thank you so much for your wonderful review.
We're absolutely thrilled to hear that the staff at Star Hub, especially the swimming teachers, have been so supportive.
It's fantastic to know that your daughter is loving her lessons and is excited to come each week.
We truly appreciate your feedback and will ensure it is passed on to the team at Star Hub.
Warm Regards
Rachel
Antwoord van Better - Star Community Hub
Hi Lara,
Thanks for your review.
We are so happy to hear that the staff at Star Community Hub are always so helpful!
Warm Regards
Hazal
informative encouraging professional…
informative encouraging professional and respectful. made me feel at ease
17 februari 2026
Antwoord van Better - Star Community Hub
Hi Jennifer
Thank you for your review
It is great to see that the team at Star Community Hub are making you feel at ease and providing great support!
We hope that with the support from the team and your hard work, you reach the goals you are aiming for!
Kind Regards
Amir
Great amenities & opening hrs to the…
Great amenities & opening hrs to the gym & quick signing in facility.
13 februari 2026
Antwoord van Better - Star Community Hub
Hi Nicholas
Thank you for your review.
It is great to see that you are enjoying the facilities and all-round experience at Star Community Hub.
We hope your experience continues!
Kind Regards
Amir
Antwoord van Better - Star Community Hub
Hi A,
Thanks for your review.
We are so pleased to hear that you are enjoying Star Community Hub!
Warm Regards
Hazal
The lift has been out of service since…
The lift has been out of service since September, it had only been working one month since its previous breakdown which lasted six weeks meaning the gym which I rely on to maintain my mobility is inaccessible to myself and the many other wheelchair users who previously were regular users of the gym
27 september 2025
Antwoord van Better - Star Community Hub
Hello Jane,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about the ongoing issues with the lift and the impact this has had on your ability to access the gym.
We understand how important this facility is for maintaining mobility, and we deeply regret the inconvenience caused.
Our team is aware of the situation and is working closely with contractors to resolve the problem as quickly as possible.
Unfortunately, the repair has taken longer than expected due to the complexity of the fault, but please be assured that restoring full accessibility is a top priority.
In the meantime, if you would like assistance finding an alternative accessible location or need support with your membership during this period, please contact us at [customerservices@gll.org].
Thank you for your patience and understanding.
Great app, better people.
Great app, great facilities, even better people. Highly recommend.
21 augustus 2025
Antwoord van Better - Star Community Hub
Hi Grant
Thank you for your review and recommendation!
We are very pleased to see that you are having an all-around great experience at the Star Community Hub.
We hope this continues!
Kind Regards
Amir
I am currently going to the gym and…
I am currently going to the gym and attending some of the health wise programme foe my lower back pain. All members of staff atvthe Star Centre are friendly helpful and welcoming. Bev has been really supportive at the health wise sessions and has been a bridge for me to become comfortable going to the gym alone something I've never enjoyed. I'm now going regularly for 45 minute sessions. Thankyou
21 mei 2025
Antwoord van Better - Star Community Hub
Hi Catrin,
Thanks for your review.
We are delighted to hear how supportive the healthwise programme has been and are glad you are enjoying your membership!
Warm Regards
Hazal
Antwoord van Better - Star Community Hub
Hi Jahirul
Thank you for your review.
We are very pleased to see you enjoy the Star Community Hub's fitness classes and activities.
We hope this continues, and thank you for choosing Better.
Kind Regards
Amir
Antwoord van Better - Star Community Hub
Hi Anett,
Thanks for your review.
It is a delight to hear that you are enjoying the HIIT class at Star Hub and that the team have been so friendly!
Warm Regards
Hazal
I have mental health problems and have…
I have mental health problems and have struggled to set up my membership and get the confidence to attend. Dean the manager helped me so much. He couldn't have done more to make me feel welcome and motivated.
15 maart 2025
Antwoord van Better - Star Community Hub
Hi Helen,
Thank you so much for sharing your experience!
We're truly glad to hear that Dean was able to provide the support and encouragement you needed. It's wonderful to know that his efforts helped you feel welcomed and motivated. We're here to support you every step of the way, and we're really proud to have you as part of our community. If there's anything else we can do to help, please don't hesitate to reach out!
Kind regards,
Charmaine
Staff are very friendly and helpful
Staff are very friendly and helpful, facilities are good, great pool. The online booking and app are dreadful.
10 maart 2025
Antwoord van Better - Star Community Hub
Hi Ciaran,
Thank you for your feedback!
We're so glad to hear you had a positive experience with our friendly staff and enjoyed the facilities, especially the pool. We truly appreciate your input about the online booking and app, and we apologise for any frustration you experienced. We are actively working on improvements in this area and hope to provide a smoother experience for you in the future. We hope to welcome you back soon!
Kind regards,
Charmaine
A friendly local leisure centre
Staff were friendly and helpful. They answered all my questions about the classes which were available and what they entailed. Neither the gym nor the pool were too crowded and there was a good atmosphere throughout the centre.
6 november 2024
Antwoord van Better - Star Community Hub
Hi Jane
Thank you for your review.
It's great to hear that you're enjoying your time at the Star Community Hub and have had the opportunity to speak with our staff.
We hope this continues and please feel free to ask the staff for further assistance if needed.
Kind Regards
Amir
Amazing ALN swimming experience
I currently use Star Hub for the one to one swimming lessons for my son with ALN. The experience has been truly a joy to bring him to and it's all thanks to some really wonderful staff. Alex in particular has gone above and beyond to ensure my sons lessons are regular and progressive.She has helped my son gain confidence with swimming through her lessons. I'm very lucky he has spent the last few weeks with Conan who has a very calming method of teaching vital for children with ALN. My son has loved every lesson with Conans one to one and his swimming is improving so much. I'm blessed that this is my local pool with really a tremendous staff across the board. There's always a smile behind the desk and a warm welcome from them all.
19 oktober 2024
Review zonder uitnodiging
Antwoord van Better - Star Community Hub
Hi,
Thanks for your review.
We are delighted to hear that you have had such a positive experience at Star Hub.
It's fantastic that your son is enjoying the lessons and that the staff have been so supportive.
Warm Regards
Hazal
Smily and very helpful staff .
Smily and very helpful staff .
The place quite comfortable and swimming pool is very clean and they give some privacy for the ladies
4 juli 2024
Antwoord van Better - Star Community Hub
Good Evening Salma,
Thank you so much for taking the time to share your thoughts and experiences with us.
We are delighted to hear that you are enjoying your membership at the Star Hub! It's wonderful to know that our staff has consistently provided you with friendly and professional service every time you visit. Your satisfaction is of utmost importance to us, and we strive to create a welcoming atmosphere for all our members.
We're also pleased to hear that you've found the centre to be peaceful during your visits. A calm environment can make all the difference in your workout and relaxation experience. Additionally, it's great to know that the pool meets your expectations for cleanliness, especially during the female-only sessions. We work hard to ensure that our facilities are maintained to the highest standards so that you can enjoy your time with us to the fullest.
Thank you once again for your positive feedback. We look forward to seeing you at the Star Hub soon!
Warm regards,
Charmaine
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