Just joined The Hive in Ely what a lovely facility this is ! Swimming pool and changing rooms always nice and clean, decent showers that actually work , friendly staff, and good value for an off peak... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie15 Ely Leisure Village, Downham Road, CB6 2SH Ely, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Hi I'm glad I joined - the staff are very recieving and other members polite. The one thing I would say - and that's why I didn't give full stars - is the way the showers work - I understand regarding... Toon meer
Bedrijf heeft geantwoord
The "Hive" gym in Ely is a fantastic place! The staff are all very friendly & professional & the facilities are fantastic! I have also been to lots of the fitness classes which are very enjoyable & fu... Toon meer
Bedrijf heeft geantwoord
I've asked repeatedly for improvements to the overall cleanliness of the centre -- which at best is patchy, at worst, terrible. The showers are usually dirty, with hair stuck to side screens (even ve... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
15 Ely Leisure Village, Downham Road, CB6 2SH, Ely, Verenigd Koninkrijk
4,1
Goed
69 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Cleanliness and what you're getting for your money.
Hello.
My name is Ollie J Wright and today I ended up at the Hive for a Monday afternoon swim (which happens to be my day off)
Don't get me wrong - the Hive is absolutely lovely and run by a team of people who certainly knows how to bring in the customers.
So let me tell you a bit about my experience.
I was booked in for the 10 to 3 session and ended up arriving a bit early, so I was very disappointed to still see the fire exit door by the main pool and all round it covered in cobwebs after I raised it with the staff back in the summer to do something about it.
Next up - was the water on the floors, that my friends is a slip hazard plain and simple as you're walking in bare feet after using the main pool and showers, it's all well and good putting wet floor signs everywhere but there's a mop and other cleaning equipment nearby which is very offputting.
Finally - is the main pool water temperature, they have said its maintained at 28 degrees but certainly felt a lot colder than that, other times I have noticed it is when they whack the heating on and that brings it up or after a few lengths, you start to feel it getting warmer.
Sorry Hive - you're getting a 4 for that.
If you want a 5 star rating, I suggest you start sweeping outside regardless of the weather, mopping the floors and putting cleaning equipment away.
Plus maintaining the temperature of the main pool to keep everyone happy.
16 december 2024
Review zonder uitnodiging
Antwoord van Better - The Hive Leisure Centre
Hi Ollie,
Thanks for your review.
We truly appreciate your feedback and have passed this to the centre so they can look at improving.
Warm Regards
Hazal
The Hive in Ely could be a great place but...
It appears that whoever decides on the swimming pool layout likely has never swum before. The pool in the Hive, Ely can accommodate up to 8 lanes, yet they often merge 2 or 3 of these lanes, effectively wasting space.
Typically, the slow double lanes are occupied by 3-4 people, which averages out to 2 people per lane, while the faster lanes become totally overcrowded. Why merge lanes?! The reason is most likely simple: some staff seem too lazy to install the lane dividers. This is the only swimming pool where I’ve encountered such nonsense. Swimming here is not relaxing; it’s simply frustrating.
Furthermore, the hygiene in the male gym changing room is totally unacceptable. The taps are filthy, and the entire place has a strong smell of urine all the time. It really is not difficult, nor expensive to give the sinks/taps a good scrub with fairy liquid and mop the floors every so often.
30 november 2024
Review zonder uitnodiging
Antwoord van Better - The Hive Leisure Centre
Good Morning Niel,
Thank you for taking the time to provide your feedback.
I truly regret to learn of the above issues you experienced at The Hive Leisure Centre. Your experience is important to us, so your concerns will be forwarded to the centre management team so they can look into the points you have raised.
Your insights are invaluable, and I assure you that we will address this with our team to see how the above matter can be tackled. Please feel free to reach out if you have any further details you'd like to share or if there's anything we can do to make amends.
Thank you once again for your valuable feedback.
Best regards,
Charmaine
Great gym
Very helpful staff, great facilities, all the machines and free weights you could want.
14 november 2024
Antwoord van Better - The Hive Leisure Centre
Good Morning Mark,
Thank you for taking the time to share your feedback with us.
We are truly delighted to hear that your experience as a member of The Hive Leisure Centre has been positive. It’s wonderful to know that our staff has consistently provided you with helpful and friendly service during your visits. Our team takes great pride in creating a welcoming environment for all members, and it’s gratifying to see their efforts reflected in your enjoyment.
Moreover, we are pleased to learn that you have found all the necessary equipment for your workouts in the Gymnasium. We strive to maintain a diverse range of equipment to cater to our members' varied fitness needs, and your satisfaction is the best confirmation that we are on the right track.
Thank you once again for your kind words, and please feel free to reach out if there is anything more we can do to enhance your experience at The Hive.
Best regards,
Charmaine
Back after 12 years
I am on a physiotherapy rehab programme for my lower back and I haven't used a gym in 12 years due to having been diagnosed with heart failure. My induction was really good and I plan to continue building myself up after my rehab but I am apprehensive regarding my heart, however I was told that there is a cardiovascular programme i can go on at the gym so I am really excited about that.
27 oktober 2024
Antwoord van Better - The Hive Leisure Centre
Hi Sally,
Thanks for your review.
We are so pleased to hear that you are back in the gym and that with the support of our staff and the programmes we offer you are excited to be back!
Keep up the great work!
Warm Regards
Hazal
Antwoord van Better - The Hive Leisure Centre
Good Afternoon Carolyn,
I hope this message finds you well. I wanted to take a moment to express our sincere gratitude for taking the time to share your feedback with us.
It brings us immense joy to learn that your child had a wonderful experience during their first swimming lesson at the Hive Leisure Centre. Their enjoyment and comfort are of utmost importance to us, and we are thrilled to hear that they had a positive and fulfilling experience.
We are committed to providing a safe, nurturing, and enjoyable environment for all our students, and we are grateful for the opportunity to be a part of your child's learning journey.
Once again, thank you for your valuable feedback. We look forward to continuing to support your child's progress and providing exceptional experiences at the Western Leisure Centre. If you have any further comments or suggestions, please do not hesitate to share them with us.
Warm regards,
Charmaine
Overall good experience
The help and guidance received from day one along with he facilities.
20 september 2024
Antwoord van Better - The Hive Leisure Centre
Good Afternoon Maxine,
I would like to express my gratitude for your recent correspondence. We are committed to providing exceptional service and creating a welcoming environment for all our members. Your feedback about the staff being amazing is truly heartwarming and serves as a great source of motivation for all of us.
Thank you once again for your kind words. We look forward to continuing to exceed your expectations and provide you with an amazing service each time you attend our facilities.
Kind regards,
Charmaine
Great gym, friendly staff
I have found the gym, and staff to be excellent. Nice atmosphere, and support if you need it. Equipment, clean, well maintained and all other facilities available seem great.
5 september 2024
Antwoord van Better - The Hive Leisure Centre
Hi Beth
Thank you for your review.
It is wonderful to see you are having a great experience at The Hive Leisure Centre and the staff have been able to assist when needed.
We hope you continue to enjoy your time with us and thank you for choosing Better.
Kind Regards
Amir
Antwoord van Better - The Hive Leisure Centre
Hi Patsy,
Thanks for your review.
It is brilliant to hear that your experience was easy and that the staff have been so friendly and helpful.
Warm Regards
Hazal
Really helpful and understandg
Really helpful and understanding with my refund request after an error entirely on my part.
2 september 2024
Antwoord van Better - The Hive Leisure Centre
Hi John,
Thanks for your review.
Its fantastic to hear that we were able to assist you with your refund and that you are so pleased with the service you have received.
Warm Regards
Hazal
Good experience
The experience has been good so far, however there are not enough machines for the amount of people there, which are essential. My suggestion is to expand the gym area and acquire more machines.
9 september 2024
Antwoord van Better - The Hive Leisure Centre
Hi Laura,
Thanks for your review.
We appreciate your feedback and have passed this to the centre team.
Warm Regards
Hazal
Antwoord van Better - The Hive Leisure Centre
Hi Tom,
Thank you for your review.
We are so happy you are enjoying The Hive!
Warm Regards
Hazal
Great facilities and wonderful…
Great facilities and wonderful staff/class leaders. So glad I joined!
23 juni 2024
Antwoord van Better - The Hive Leisure Centre
Good Afternoon Lorna,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at The Hive Leisure Centre and that you are enjoying the great Fitness Classes they have on offer. We hope you continue to enjoy this centre and the wide range of activities they have available for all ages and abilities.
Thank you for being part of our community.
Warm regards,
Charmaine
The staff are lovely and very helpful…
The staff are lovely and very helpful and enjoyed the classes and gym.
14 april 2024
Review zonder uitnodiging
Antwoord van Better - The Hive Leisure Centre
Hi Jude,
Thank you for the feedback.
We are glad you are enjoying using our classes and gym.
Thanks
Abdus
I recently went to better gym my…
I recently went to better gym my experience was fantastic I asked them to show me around before I commit to myself honestly speaking I was thrilled how clean & tidy the gym was extremely happy I was looking for exactly the place where I can do swim/gym and sports facilities all the staff was very friendly and amazing no issues at all I joined and was given the induction next day very pleased with it and booked my classes straight away no issues at all I will be recommending it to my family & friends xx thanks everyone who helped me ❤️🌺
28 maart 2024
Review zonder uitnodiging
Antwoord van Better - The Hive Leisure Centre
Hi Hansa,
Thank you for your review.
We are delighted to hear of your fantastic experience at The Hive and have passed on your feedback to the centre.
Warm Regards
Hazal
Hi I'm glad I joined
Hi I'm glad I joined - the staff are very recieving and other members polite. The one thing I would say - and that's why I didn't give full stars - is the way the showers work - I understand regarding water waste though perhaps a minute b4 having to press again- what do you think? Just to add - the 10 minute rule regarding arrival- I also understand the reasons why though could that not be slightly altered when it's the last swim for fitness session before everyone gets out - what do you think?
20 maart 2024
Antwoord van Better - The Hive Leisure Centre
Hi
Thank you for taking the time to leave a review.
We are delighted to hear that you are enjoying your time at our centre.
Your feedback has been forwarded to the General Manager for consideration.
We trust this will enhance your experience and you will continue to enjoy your time with Better.
Kind Regards
Amir
Very friendly helpful staff and great…
Very friendly helpful staff and great facilities
24 januari 2024
Antwoord van Better - The Hive Leisure Centre
Hi Jason,
Thank you for your review.
We are delighted to hear you are enjoying The Hive!
Warm Regards
Hazal
The app is easy to use
I find bookng classes is easy via the app.
The classes are fun and everyone is very nice.
The membership is a reasonable price too!
15 januari 2024
Antwoord van Better - The Hive Leisure Centre
Good Evening Carol,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at The Hive leisure centre and you find the App very easy to navigate. We are also delighted to hear that you are enjoying the Fitness classes available at this centre and the price of your membership fees. We hope you continue to enjoy the Meadway leisure centre and all the great activities they have available.
Kind regards,
Charmaine
Poor induction,
The induction process was quite poor, especially if parents weren’t present than it is a quick tour around the gym. It seems that children accompanied by their parents had a better and more thorough induction, which ideally should be the standard for all minors joining the gym. The customer support when calling the general support line was excellent.
7 januari 2024
Antwoord van Better - The Hive Leisure Centre
Hi
Thank you for taking the time to leave a review,
We are pleased to see our Customer Service Team was able to assist and support any queries you may have had.
Thank you for your feedback regarding the inductions, we are sorry for your recent experience. Your feedback has been passed on to the General Manager.
I hope this helps
Regards
Amir
Antwoord van Better - The Hive Leisure Centre
Hi Amanda
Thank you for your review.
We are glad that the team is welcoming and the centre is to your standard.,
Thank you and Merry Christmas
Have just cancelled my membership
Have just cancelled my membership. They appear to have turned the swimming pool into a nightclub at 11am. Ultra loud music and the worlds most irritating man whooping loudly every twenty seconds. The staffs attitude to a sound sensitive autistic adult was disgraceful. No empathy or understanding of autism at all.
23 november 2023
Review zonder uitnodiging
Antwoord van Better - The Hive Leisure Centre
Good Afternoon Christopher,
Thank you for your review.
We are very sorry to hear that you have cancelled your membership due to the volume of the music in the pool area. I will pass on your feedback for the immediate attention of the centre manager so they can investigate this matter on your behalf. Please accept our sincere apologies for the inconvenience caused due to the volume of the music.
Kind regards,
Charmaine
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.