My daughter has been with Better for period of 4 years,started from scratch,the lowest level and went through all levels up to gold one . She loves swimming and now she is in swimming academy. She p... Toon meer
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Locatie
Wijzig locatieBruce Williams Way, CV22 5LJ Rugby, GB
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I set up a membership for my lad. The issue I have is, when you cancel a membership and then renew it a few months later, the induction youths have already done, doesn't automatically state that on th... Toon meer
Bedrijf heeft geantwoord
Its just perfect. Good equipment, very easy to use and very good environment. Would recommend to anyone looking for a gym with great facilities and people to. However the only thing I will complain a... Toon meer
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Sophie the member of staff I met at the reception was very helpful and professional. Also the foundation stage teachers were patient with my child for her first lesson. They went above and beyond to e... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Bruce Williams Way, CV22 5LJ, Rugby, Verenigd Koninkrijk
4,0
Goed
89 reviews
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I have motor neuron disease
I have motor neuron disease, and swimming is the best way for me to use my arms and legs. Therefore, we became members of the Queen Elizabeth Diamond Jubilee Leisure Centre, Rugby.
For comfortable swimming, I use a front-mounted snorkel. However, I was informed that snorkels are not allowed in the main pool due to safety reasons. Unfortunately, I am unable to swim without it. The manager suggested that I use the studio pool during "access sessions," which are shared by individuals with various needs. Unfortunately, these sessions do not allow for lane swimming.
8 juli 2025
Antwoord van Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Seckin,
Thank you for taking the time to share your experience, and for choosing the Queen Elizabeth Diamond Jubilee Leisure Centre as part of your wellbeing journey. We truly appreciate your membership and understand how important swimming is for your mobility and overall health.
We’re sorry to hear that the current snorkel policy has limited your ability to swim comfortably in the main pool. Safety is a top priority, and while our current guidelines restrict the use of certain equipment during general swim sessions, we also recognise the need to accommodate specific medical and accessibility requirements.
We appreciate you bringing this to our attention. Your feedback helps us reflect on how we can better support all members of our community. While our manager suggested the studio pool during access sessions, we understand this may not meet your needs for lane swimming. We would welcome the opportunity to explore possible solutions, such as dedicated lane access during quieter times or a tailored session that allows for equipment use with appropriate oversight.
Please feel free to speak with the Centre Manager again so we can work together to find the best possible arrangement for you.
Warm regards,
Charmaine
Joining day
We approached a lovely young lady at the desk and we asked about membership for my son who receives pip for a number of conditions and me as his full time carer. She was very patient with my son whilst he downloaded the app, she than assisted him in completing his membership and uploading his documentation. She than explained how it works, setting me up with a membership and processing both our fees and talked us through the process. My son isn't good at coping with strangers but she was so lovely, non patronising to either of us and explained everything very clearly. Not only was she polite, respectful but really kind and helpful and didnt make us feel like we were a hinderence, especially as she had to deal with several other people whilst we were there, I apologised for taking her time but she stressed she really didnt mind at all. She was lovely.
19 juni 2025
Antwoord van Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Sarah,
Thank you for your fantastic review!
We are so delighted to hear that the staff member at The Queen's Diamond Jubilee Centre was so supportive.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
A friendly welcome by staff
A friendly welcome by staff. Help when needed. Clean facilities. A variety of activities beneficial to every age group. Support for the disabled.
25 juni 2025
Antwoord van Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Christine
Thank you for your review.
We are very pleased to see that you are having a great experience at The Queen's Diamond Jubilee Centre, and you have had the opportunity to meet the centre staff.
It is also wonderful to know that the assistance provided to members with disabilities is recognised.
Kind Regards
Amir
Introduction to the programme and gym…
Introduction to the programme and gym by Phil was informative and reassuring. All of the staff are friendly and helpful and make you feel welcome. As this was my first time in a gym I was a little self concious when surrounded by many seasoned gym members. Within minutes I had lost that feeling and just got stuck in. I thoroughly enjoy my sessions, and I am building my routines gradually. I can really feel the difference after just a short time. I wish I had joined a long time ago. I really look forward to going each time.
16 juni 2025
Antwoord van Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Andy,
This is great to hear! We love knowing that our new customers are enjoying our facilities. We truly strive to create an inclusive environment where everyone, regardless of ability, feels empowered and confident to use our facilities and make positive impacts on their lives.
We’re so glad that our team member Phil was informative and helped you feel confident using everything at Queen’s Diamond Jubilee Centre.
We truly appreciate you sharing this with us and look forward to seeing you again very soon!
Kind regards,
Sarah H
Antwoord van Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Ms Walton,
Thank you so much for your kind words!
We’re delighted to hear you found our staff helpful and friendly, and that you enjoyed our facilities. We look forward to welcoming you back to the Queen's Diamond Jubilee Centre again soon.
Kind regards,
Charmaine
Warm and friendly welcome when coming…
Warm and friendly welcome when coming to enquire about a membership - I was shown around immediately by a knowledgeable member of staff. I went straight home and joined the club.
4 juni 2025
Antwoord van Better - The Queen's Diamond Jubilee Centre, Rugby
Hi D Acs,
Thank you so much for your thoughtful and encouraging words! We are absolutely delighted to hear that you felt warmly welcomed and well-informed throughout your visit to the Queen's Diamond Jubilee Centre. It truly means a lot to us that you found our team to be helpful and that we were able to make a positive impression on you.
We strive to create an environment where potential members feel confident and excited about joining our community, and it’s wonderful to know that we succeeded in your case. We’re genuinely thrilled to have you as a member and can’t wait to support you on your journey with us. If you have any questions or need assistance as you get settled in, please don’t hesitate to reach out—we're here for you every step of the way!
Kind regards,
Charmaine
Unhappy very bad experience
After 11 years member at TQDJC , Very bad experience not recommended to join . It has changed to a profitable parking business on private gym land instead of being free parking for members all over uk branches . unheard of parking charges PCN issued for members at any gym parking to use the centre , only ( The Queen Diamond Jubilee Centre) Rugby .
The parking compony got my mobile and out of date address from the gym record which the only place has the out of date address since joined 11 years ago. To my disappointment never received or aware of any PCN issued against me till a text message sent to my mobile 8 th May 2025 , then asked to email it .
To my shocking surprise the Gemini parking company at the gym use out of date address on PCN dated September 2024 , this house been sold March 2024 ( over a year ago ) but still on my gym record.
The DVLA has updated with new address on March 2024 ( over a year ago ) but has not my mobile number .
In UK parking company or anyone has to get court order to access my mobile number details, i am a doctor and my number has kept private at my request from the mobile provider
It is a shame the instructors who running the classes at the centre are exceptional amazing , However , The office staff are worse ever to deal with , they are sending car registration to the Gemini parking compony to issue PCN treating members as stranger parking on the gym , unheard of.
For my disappointment, the manger of this branch offered to remove or cancel one PCN as a good gesture not all to be cancelled as breaching UK GDPR using out of date address and my mobile from the gym record .
Very unhappy , will escalates to the proper channel if this matter hasn’t been resolved
8 mei 2025
Review zonder uitnodiging
Antwoord van Better - The Queen's Diamond Jubilee Centre, Rugby
Hello Dr Safaa,
Thank you for your feedback.
I regret to learn that you have encountered parking penalties while visiting The Queens Diamond Jubilee Centre. Please note that all parking penalties are handled directly by the leisure centre, so you will need to visit the centre to address this issue with the management team.
Best regards,
Charmaine
The staff at queens diamond jubillee…
The staff at queens diamond jubillee centre couldn't be more helpful. I've been going to this centre for many years
I mostly use the pool which is one of the best I've ever swam in.
21 mei 2025
Antwoord van Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Josie
Thank you for your review.
We are very pleased to hear you enjoy the pool and that it's one of the best you've ever swum in!
It is also great to hear that the staff at The Queen's Diamond Jubilee Centre have been able to help with your enquiries when needed.
Kind Regards
Amir
Very clean and friendly staff
14 mei 2025
Antwoord van Better - The Queen's Diamond Jubilee Centre, Rugby
Dear Bert,
Thank you so much for your thoughtful and encouraging words!
We are absolutely delighted to hear that you had such a wonderful experience during your visit with us at the Queens Diamond Jubilee Centre. Our dedicated team puts in a great deal of effort to ensure that every corner of our space is not only clean but also exudes a warm and inviting atmosphere. Knowing that these efforts positively influenced your time here truly brings us joy. We eagerly anticipate the opportunity to welcome you back soon for another exceptional experience!
Best regards,
Charmaine
Antwoord van Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Mrs A Haresign,
Thank you so much for your kind words!
We are delighted to hear that you had a positive experience at the Queen's Diamond Jubilee Centre. Our team strives to provide caring, considerate, and supportive service, and it means a lot to know we succeeded in making your visit enjoyable. We look forward to welcoming you again soon!
Kind regards,
Charmaine
Knowledgeable and friendly staff
Good service and a good variety of equipment to use in the gym. Very knowledgeable and helpful staff
18 april 2025
Antwoord van Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Suzanne,
I truly appreciate your thoughtful comments! It brings us immense joy to know that you found the wide range of equipment to be enjoyable and that our team was able to provide you with knowledgeable support throughout your experience. Your feedback is invaluable to us, and we are eagerly looking forward to welcoming you back soon for another wonderful visit!
Kind regards,
Charmaine
Antwoord van Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Lorraine,
I hope this message finds you well! I wanted to take a moment to express our heartfelt gratitude for your thoughtful feedback. It truly means a lot to us.
We are absolutely thrilled to hear that you had such a positive experience working with Jill at the Queens Diamond Jubilee Centre. Her passion and dedication to her work are truly remarkable, and it’s wonderful to know that her efforts are making a meaningful difference in your experience.
If you have any specific feedback, suggestions, or additional thoughts you’d like to share, please don’t hesitate to reach out. We always welcome input that can help us continue to enhance our services.
Thank you once again for taking the time to share your experience. We look forward to hearing from you!
Best regards,
Charmaine
Very happy
Very happy. Only thing I find it’s the toilets and changing rooms & showers are not cleaned thoroughly. Toilet roll needs to be replaced more often
I’m a cleaner myself, so I guess I notice this more than others
15 april 2025
Antwoord van Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Customer
Thank you for your review.
We are very pleased to see you are enjoying your experience at The Queen's Diamond Jubilee Centre and appreciate your feedback around the cleanliness.
We will pass your feedback on to the centre staff to review and hope this assists in improving your overall experience!
Kind Regards
Amir
It was good
It was good. Personally, I would like some more gentle exercise classes like maybe a couple of stretching classes would be good.
16 april 2025
Antwoord van Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Rachel,
We’re so happy to hear that you’re enjoying the facilities at The Queen's Diamond Jubilee Centre! We’re aware that there’s a high demand for a range of classes, and we’re always looking for ways to increase availability for our customers.
We do offer yoga sessions throughout the week that may suit your needs, and our timetable is regularly updated, so please keep an eye out for any new sessions.
Thank you again for your valuable feedback!
Kind regards,
Sarah H
Met Phil he was very kind and informed…
Met Phil he was very kind and informed together we created a workout which was manageable and set time for the next review
17 februari 2025
Antwoord van Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Michelle,
Thank you for your lovely review.
We are so glad to hear that you had a positive experience with Phil. It's great that you were able to create a manageable workout plan together, and we look forward to the next review! If you have any questions or need further support in the meantime, don't hesitate to reach out.
Warm regards,
Charmaine
Antwoord van Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Hermant
Thank you for your review
We're thrilled to hear that you had a great experience with our staff, enjoyed the clean environment, and found our facilities to your liking. We appreciate your feedback and hope to welcome you back again soon!
Kind Regards
Amir
My child enjoyed the first lesson
My child enjoyed the first lesson. She has been wearing no buoyancy aid at other swimming lessons but was put straight back in 3 discs. This reduced during the lesson to 1 disc - it would be good for her to have the chance to show what she is capable of in order for her to make good progress.
15 februari 2025
Antwoord van Better - The Queen's Diamond Jubilee Centre, Rugby
Good Afternoon Emily,
Thank you for your feedback.
We're so glad to hear that your child enjoyed her first swimming lesson at the Queens Diamond Jubilee Centre. We understand your concern about the buoyancy aids, and we will make sure to gradually adjust the support to better match her abilities. Our goal is to give every child the opportunity to demonstrate their skills and progress at their own pace. We look forward to seeing her continue to thrive in future lessons!
Kind regards,
Charmaine
Shock parking charge when using the facility
I was shocked and surprised yesterday to receive a PCN from a private parking company that GLL/Better have chosen to employ at Rugby Sports Centre.
Parking has often been an issue with the location of the sports centre leaving no practical alternative car parks. Customers have, for as long as I can remember, therefore used the periphery as an overflow once the available spaces are full.
Better/GLL however decided to implement a hidden policy change without consultation, communication or warning leading to £100 PCN's pouring through customers' letterboxes.
This is immoral behaviour on the part of an organisation trusted to run an essential public service on behalf of Rugby Council.
I tried to talk to Better-Rugby but they have directed their phone number to head office.
Following this review and a complaint Rugby Better have engaged with me and cancelled this particular PCN. More important they have clarified that reasonably considerate parking at pinch points will not lead to PCN being issued by Gemini the parking enforcement company.
I appreciate the challenges of having limited parking for customers and have updated the original one star review.
I value having access to this important facility.
18 januari 2025
Review zonder uitnodiging
Antwoord van Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Glen,
Thanks for your review.
We’re sorry to hear that you have been issued a car parking penalty.
Whilst we understand your frustration, the majority of our car parking facilities are not run by GLL/Better and we do not have control of the provider as this usually, contracted by the car parks owner, such as the local authority.
If you would like to contact the centre directly, you can email them and their email address is: rugby@gll.org
We hope that helps!
Warm Regards
Hazal
Great sports facilities!
Great sports facilities, with a great size sports hall, though some of the gym equipment is not as up to date as it could be. There is a good choice which is good. Also feel there is limited classes, that is a more of a personal choice.
20 januari 2025
Antwoord van Better - The Queen's Diamond Jubilee Centre, Rugby
Hi Tricia
Thank you for your review.
We are very pleased to see you like the facilities at The Queen's Diamond Jubilee Centre and appreciate your feedback on the gym equipment and fitness classes, we can pass your feedback on to the centre staff.
We hope you continue to enjoy your time with us.
Kind Regards
Amir
Antwoord van Better - The Queen's Diamond Jubilee Centre, Rugby
Good Morning Mrs. E. Grimstead,
Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you are enjoying your membership at The Queen Diamond Jubilee Centre. It brings us great joy to know that our facilities and services are meeting your expectations.
We truly value your kind words about our staff. They work diligently to create a welcoming and supportive environment for all our members. Your satisfaction is important to us, and we are committed to continually enhancing your experience.
If there’s anything specific that you particularly appreciate or any suggestions you might have, please feel free to share. We look forward to seeing you at the centre soon!
Warm regards,
Charmaine
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