Professional, knowledgeable and friendly staff. Great choice of activities, lovely atmosphere…like friends. Sociable and eager to put things right if any problems. All ages and levels welcome.. someth... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieCollege Road, TR1 3GA Truro, GB
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Lees wat reviewers zeggen
We joined the leisure centre and signed up for a gym induction. The gym instructor showed us how to use a range of equipment, paying attention to our goals and previous experience. He explained that a... Toon meer
Bedrijf heeft geantwoord
I love the Truro team, great trainers - Mika (zumba), Alex (swimming), Nansy (yoga, aqua aerobics), Anna (pilates). Great reception team, friendly, kind. We often forget things, we always get everythi... Toon meer
Bedrijf heeft geantwoord
The swimming lessons are ok, the trainers seem really nice. However, the toilets and therefore the whole changing room seem to stink of pee/ sewage, this is perpetual whenever we go. The floor feels... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
College Road, TR1 3GA, Truro, Verenigd Koninkrijk
4,3
Uitstekend
75 reviews
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Do not put the customer first
Had an accident at the centre was laughed at and ignored by instructor whilst trying to get assistance and first aid causing me to have another accident trying to find someone to help me, manager has been usless in dealing with my accident and complaint and not followed health and safety guidelines or betters own complaints procedure , constantly having to chase better up but manager is too busy covering his own back and thinks its ok to harass customers from his private number to stop them taking things further and thinks its ok for an instructor to ignore someone who has an accident in their class and then laugh and ignore them when they trying to get first aid whilst bleeding out in reception with wittness and cctv to prove what happened but he still does nothing. He does not put customers first and is simply not up to the job in many peoples opinion including a high percentage of his staff
5 maart 2024
Review zonder uitnodiging
Antwoord van Better - Truro Leisure Centre
Hi Mr Tiller,
Thank you for your review.
We are disappointed to hear of your experience at Truro and have passed your feedback to the area manager to investigate.
If you do need additional support, our Customer Services team are always here to help and can be contacted via email: customerservices@gll.org
Warm Regards
Hazal
This company is complacent in its…
This company is complacent in its attitude towards customers safety and rights. They allowed a manager to breach a customers data and harass her in the car park for making a formal complaint. They ignore fire safety and health and safety issues until pulled up on it by the fire services or senior area managers and can't even find first aid supplies or an accident reporting book when someone injures themselves. They employ fitness instructors who are not appropriately qualified and when challenged on their incompetence block customers from their social media. The pool is also freezing and changing rooms a filthy disgrace but it is the attitude of the manager that stinks the most
21 maart 2024
Review zonder uitnodiging
Antwoord van Better - Truro Leisure Centre
Good morning Maria,
I am sorry to hear about the issues you have raised in your recent review of the Truro Leisure Centre. As a team, we always strive to provide excellent customer service, so it's disheartening to learn that you didn't receive the service you expected. I also understand how disappointing it must have been to find the changing area not up to standards in terms of cleanliness and the pool being cold. Please accept our sincerest apologies for any inconvenience caused.
Rest assured that your feedback has been taken seriously, and I will personally pass it on to the center manager. They will investigate the points you have raised and take appropriate action to ensure that these issues are resolved.
Thank you for bringing these matters to our attention. We value your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
Charmaine
Antwoord van Better - Truro Leisure Centre
Good Evening Dan,
Thank you for your review.
We are really happy to hear that you are enjoying your membership at the Truro leisure centre and we are also proud to hear that staff have been welcoming and helpful each time you attend. We hope you continue to enjoy your membership at this centre.
Kind regards,
Charmaine
Fun and frolics great beginning to a…
Fun and frolics great beginning to a fresh fitness regime.
Aqua with Rita.
1 december 2023
Antwoord van Better - Truro Leisure Centre
Good Afternoon Lizzie,
Thank you for your review.
We are very happy to hear that you are enjoying the Aqua Aerobics class with Rita at the Truro leisure centre. We hope you continue to enjoy this centre and all the other great Fitness Classes they have available.
Kind regards,
Charmaine
The facility itself is spot on,gyms not…
The facility itself is spot on,gyms not the biggest but has everything you need to do your workout.
However been informed by one of the managers I have to book before I go every time ,it states in the app I don't have to but was told the apps wrong, also I only wanted to use this leisure centre and wanted to downgrade my membership to gym only and was informed it's either gym or pool only, as I had wanted sauna which they don't have at this centre. It could have been dealt with better rather than the response I got from the manger who was on in the evening, so I will be cancelling my membership asap
12 oktober 2023
Antwoord van Better - Truro Leisure Centre
Hi
I am sorry to hear about your experience at our Centre.
In regard to the gym, this is available without making a booking.
Swimming does require booking due to the availability of the pool.
Please email our customer service team - at customerservices@gll.org, they will be able to assist further if needed.
Regards
Amir
It's good value for money
It's good value for money, having the gym, pool & classes all in. But it's not the best equipped gym and I don't belive its the safest option to have the gym on the first floor, even with a lift, you dont necessarily know you've pushed too hard until your legs buckle and i for one would prefer not to be walking down stairs when i have that realisation. The equipment they do have is generally in good working order and clean but would like to see more variety in free weights and space for independent work. The unisex shower/changing facilities were a shock to start with, but there is plenty of private cubicles for everyone, and staff are always in attendance so have never felt unsafe. The pool looks great although I haven't used it yet, and well equipped for families, the gym is just a little basic
19 september 2023
Antwoord van Better - Truro Leisure Centre
Good Afternoon KT,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Truro leisure centre. I am sorry to hear that you do not like the location of the Gym but this is not something we can change with immediate effect. I will pass on your feedback for the attention of the centre manager in regards to variety of weights but we hope you are able to continue to enjoy your membership at this centre in the interim.
Kind regards,
Charmaine
Antwoord van Better - Truro Leisure Centre
Good Evening Sam,
Thank you for your review.
We are very happy to hear that you are enjoying the facilities at the Truro leisure centre. We hope you continue to enjoy this facility and the great activities they have on offer.
Kind regards,
Charmaine
I booked an early morning gym…
I booked an early morning gym induction, but when I arrived after waiting for 10 minutes I went to reception to be told that there were no trainers in that day and for some reason everyone else's sessions had be rearranged except mine?!
27 augustus 2023
Antwoord van Better - Truro Leisure Centre
Good Morning,
Thank you for your review.
I am very sorry to hear that your Induction had been cancelled by the centre but not re-arranged for an alternative time. The centre would be required to contact you directly to arrange a suitable time for your activity so please accept our apologies this was not done. We hope you have now been able to re-arrange your induction for another time which suits you.
Please accept our sincere apologies for the inconvenience caused during this time.
Kind regards,
Charmaine
I’m a brand new member
I’m a brand new member, completed 3 different classes. Everyone from the centre staff to the instructors to my fellow classmates have been awesome. I’ve never felt so welcome! No need to feel nervous about being a newbie at all.
14 augustus 2023
Antwoord van Better - Truro Leisure Centre
Good Afternoon S,
Thank you for your review.
We are really happy to hear that you are enjoying your membership at the Truro leisure centre and the staff and members are all friendly and welcoming. We hope you continue to enjoy the Truro leisure centre and the great activities they offer at this centre. I will pass on your lovely feedback for the attention of the centre.
Hope this helps.
Kind regards,
Charmaine
Enjoying the classes.
Enjoying the classes.
The hygiene is extremely poor.
There are piles of dirt in the corners of the studio that have never been swept up for 3 weeks.
The stairwell is absolutely filthy.
31 juli 2023
Antwoord van Better - Truro Leisure Centre
Hi Rosamund,
Thank you for your review.
We are happy to hear you are enjoying the classes at Truro and we will pass on your feedback in regards to the cleanliness to the centre so they and investigate and improve.
Warm Regards
Hazal
What a team
What a team! Thanks so much to the team on for my daughters birthday party. They were great, they joined in and made them laugh so, so much! I couldn’t thank them enough. I couldn’t recommend the pool party enough. You rock!
17 juni 2023
Review zonder uitnodiging
Antwoord van Better - Truro Leisure Centre
Good Evening Kim,
Thank you for your review.
We are delighted to hear that your daughter's birthday party was a huge success thanks to the assistance of the Truro staff. We hope she enjoyed her party and the activities included. I will ensure to pass on your lovely feedback for the attention of the centre staff.
Kind regards,
Charmaine
Well equipped and really helpful staff
Well equipped and really helpful staff. Very clean and a friendly atmosphere. Love it.
24 april 2023
Review zonder uitnodiging
Antwoord van Better - Truro Leisure Centre
Hi Amanda,
Thank you for your message.
We are very happy to hear you are enjoying the staff and facilities at Truro and we will pass your comments onto the centre.
Warm Regards
Hazal
Everyone very helpfull
Everyone very helpfull and understanding of my health needs and fills me with confidence about fulfilling my goals
3 juli 2023
Antwoord van Better - Truro Leisure Centre
Hi Gary,
Thank you for your review.
We are very happy to hear that you are enjoying Truro and will pass your comments to the centre.
Warm Regards
Hazal
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