Health suite not cleaned properly, steam room floor and seating side are always filthy. Parking provider continues to issue incorrect fines giving me admin stress, not healthy life style I pay... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie170 Chingford road, E17 5AA Walthamstow, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Need a more varied choice of classes at different times ie more lunch time classes would be useful, especially for people who work from home or have childcare responsibilities. It would also b... Toon meer
Bedrijf heeft geantwoord
There was a cover swim teacher, Bryce, who was outstanding on helping my SEND daughter to begin to settle on the water and it has been a huge difference so far and a good memory for her, to what usual... Toon meer
Bedrijf heeft geantwoord
It was a very pleasant experience. It was my first visit and I am working towards better mobility and less pain following spinal surgery, 8 months ago. Staff (guy with curly hair (Afro) was very h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
170 Chingford road, E17 5AA, Walthamstow, Verenigd Koninkrijk
4,0
Goed
137 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
changing rooms need to be cleaned more…
changing rooms need to be cleaned more regurlary
25 maart 2026
Antwoord van Better - Waltham Forest Feel Good Centre
Hi Boo
Thank you for your review.
We have passed on your feedback to the centre so they can look at improving.
Kind regards,
Rachel
I was interested to read Kasia's…
I was interested to read Kasia's response to my earlier review regarding the terrible new music. Apparently it is an app called powermusic. There are some interesting reviews on this site for power music. None positive.Can you give us some facts regarding the increase in the old music licence. How much was it? Rumour says 1 million pounds. How much does that equate per sports centre and per a member? Was there any consideration given to asking members if they would be prepared to pay more to cover the rise? The new music is not pleasant at all. Let us have real music back.
9 maart 2026
Review zonder uitnodiging
З чотирьох існуючих фенів для сушіння…
З чотирьох існуючих фенів для сушіння волосся з гарячим повітрям лише один. До нього велика черга. Інші не дають гарячого повітря , а відповідно можна вважати їх не працюючими
1 maart 2026
Antwoord van Better - Waltham Forest Feel Good Centre
Hi Yarnya,
Thank you for sharing your review with us!
We're sorry to hear about the recent issues you've experienced with our hair dryers and the queues to use them.
We have raised this with the wider team for further review.
Thank you again for your feedback!
Warm Regards,
Kaisha
Good value monthly membership
I currently pay for a monthly membership with Better and overall I’ve had a good experience. The facilities are clean, the gym equipment is in good condition, and there’s a good variety of machines and weights. Staff are friendly and helpful when needed.
23 februari 2026
Antwoord van Better - Waltham Forest Feel Good Centre
Hi Bavithran
Thank you for your review.
We are very pleased to see that you are enjoying the facilities at Waltham Forest Feel Good Centre and that the staff have been able to assist with your enquiries!
It is also great to know that the facilities are clean, and the staff are taking great care of the centre!
We will be sure to pass your feedback on.
Kind Regards
Amir
Health suite not cleaned properly
Health suite not cleaned properly, steam room floor and seating side are always filthy.
Parking provider continues to issue incorrect fines giving me admin stress, not healthy life style I pay membership for.
Obviously no one ever answers the phones at reception at feel good centre. Just remove number from online.
18 februari 2026
Antwoord van Better - Waltham Forest Feel Good Centre
Hi Robin,
Thank you for sharing your review!
We'll be sure to raise your concerns regarding the cleanliness of our Thermal Spa with the wider team, and we apologise if you've recently experienced any issues with this.
We're also sorry for the stress caused by the parking fines that have been issued.
Our concierge team are always happy to help you with your parking at front of house.
Regarding the phone lines, we advise that this number directs you to the general customer service team.
If you'd like to speak to someone locally, we can provide you with our email address, or we'd recommend raising your query during your next visit.
Thank you again for sharing your feedback!
Warm Regards,
Kaisha
Antwoord van Better - Waltham Forest Feel Good Centre
Hello
Thank you for your 4-star review and for highlighting Chantelle’s excellent support.
We’re delighted to hear you enjoyed your experience at the Waltham Forest Feel Good Centre, and we hope to see you again soon.
Kind regards
Jasmine
The swimming teacher was hopeless
The swimming teacher was hopeless, not at all proactive with teaching and using the limited time efficiently. My child even commented afterwards that “the teacher looked like she was bored and didn’t really want to be there”, this is comment from a child.
17 februari 2026
Antwoord van Better - Waltham Forest Feel Good Centre
Hello,
Thank you for sharing your comments and feedback with us.
We sincerely apologise that your experience at Waltham Forest Feel Good Centre did not meet your expectations. If you are unhappy with your child's swimming teacher, you can arrange a change by contacting our customer services team.
Kind regards
Jasmine.
Great staff
Great staff. Very helpful. Fitness instructors are top class and the facilities really excellent
4 februari 2026
Antwoord van Better - Waltham Forest Feel Good Centre
Hello Brenda,
Thank you for your comments and feedback.
We are delighted to know that you are enjoying our facilities at The Waltham Forest Feel Good Centre, and that you find our Fitness Instructors and staff to be very helpful.
Kind regards
joined Walthamstow FeelGood Centre Gym…
joined Walthamstow FeelGood Centre (London) and had a very good induction trainer (Liam) who showed me which equipment to use for my purposes and how to build resistance/get results quicker. Equipment is plentiful and in good condition and I am able to access whatever I need without a long wait. A lovely coffee in the cafe is my reward. Would recommend. (I have the gym and swim but not yet used the swim so cannot comment.)
25 januari 2026
Antwoord van Better - Waltham Forest Feel Good Centre
Hi Virginia,
Thank you so much for your kind words!
We're thrilled to hear that you had an incredible Gym Induction session with Liam at the Waltham Forest Feel Good Centre.
It's great to know how supportive and helpful they were to advise you on what equipment would work best for your personal needs.
We're also happy that you're enjoying the conditions of the facilities, as well as the coffee options we have in the downstairs café.
Thank you again for your feedback!
Warm Regards,
Kaisha
Could be better!
Hi, its a great facility but I do think you need to invest in your customer service. They reach out in weeks, and sometimes they don't even know what the problems are, and you keep coming back explaining what's happening with no resolution. Till this day, my account doesn't work for payments, and it's an IT problem that needs to be escalate but the reply is we don't know. I'm paying full price and a "I don't know" doesn't help, I'm not coming to CS saying I can't pay and keep going to the gym right? So it would be nice to have this problem fix.
21 januari 2026
Antwoord van Better - Waltham Forest Feel Good Centre
Hello Laura,
Thank you for your comments and feedback.
We have taken on board all your feedback, and we will pass this over to managers.
kind regards.
Love the classes at this gym
Love the classes at this gym, the pool changing rooms could do with updating and need a good scrub, but apart from that this is a lovely gym :) the staff are always super friendly and the yoga and mindfulness classes are amazing
15 januari 2026
Antwoord van Better - Waltham Forest Feel Good Centre
Hi Sam,
Thank you so much for your kind words!
We’re delighted to hear that you're loving the classes, especially the yoga and mindfulness sessions.
It's also great to know that you find the staff at Waltham Forest Feel Good Centre super friendly and helpful.
We also appreciate your honest comments about the pool changing rooms, and we're always happy to make changes where we can.
Warm Regards,
Kaisha
Fast to answer my call
Fast to answer my call, knowledgeable agent who was capable and was willing to solve my issue immediately. Explained step by step how to get to a resolution and solved the issue for me providing relevant information.
8 januari 2026
Review zonder uitnodiging
Antwoord van Better - Waltham Forest Feel Good Centre
Hi Nohe
Thank you for your review.
We are very pleased that the Customer Service Team was able to assist you with your enquiry and resolve it promptly.
If you have any further questions, please let us know!
Kind Regards
Amir
Badminton courts are mostly occupied with meet up sessions
Most of the time courts are used for meet up sessions and they are selling out the courts and making money. Hard to find badminton courts for an individual.
1 december 2025
Antwoord van Better - Waltham Forest Feel Good Centre
Hi Vikram
Thank you for your review.
We are sorry to see that you are having trouble making a badminton booking.
Please see the link attached with lots of badminton sessions available!
Bookings | Choose a Time Slot (https://bookings.better.org.uk/location/waltham-forest-feel-good-centre/badminton-40min/2025-12-15/by-time)
Kind Regards
Amir
Is easy to book on line and staff in…
Is easy to book on line and staff in Feel good centre is always polite and ready to help you, very good.
26 november 2025
Antwoord van Better - Waltham Forest Feel Good Centre
Hi Mrs L
Thank you for your review.
It is great to see that you are having an all-around good experience at Waltham Forest Feel Good Centre, and you have had the opportunity to meet the great team there!
We hope you reach your fitness goals with us and thank you for choosing Better!
Kind Regards
Amir
Good
Good! My teenage child is very excited that he can participate in gym and swimming at the age of 14.
21 november 2025
Antwoord van Better - Waltham Forest Feel Good Centre
Hi Gabriela,
Thank you for sharing your incredible review!
We're happy to hear that your daughter is currently enjoying the gym and swimming facilities at the Waltham Forest Feel Good Centre.
We’re committed to offering services that support people of all ages, backgrounds, and abilities.
Warm Regards,
Kaisha
Great gym and leisure centre
They offer mindfulness sessions as part of their fitness class offers. They have wide range of fitness classes from morning to evening, they also offer swimming lessons at various centres that have a swimming pool. Some centres offer women only swimming lessons.
8 november 2025
Antwoord van Better - Waltham Forest Feel Good Centre
Hello Hamida,
Thank you for your comments and feedback.
Kind Regards
No car keys, No bank cards, No Spa!!
The access to the thermal spa and experience on the day of my visit was an absolute disgrace. My wife and I pre-booked and paid a total of £54 for a 2 hour spa experience. Unfortunately we left without gaining entry for the following reason. We were told on arrival that we had to leave a deposit to be given the band which gives you access to and from the spa. However the centre does not have a card swipe returnable deposit option at the desk. They believe or not actually ask you to leave a high value item with them which they supposedly return to you when you return the entry band when leaving the centre. We were given a form to fill out which showed previous patrons leaving items such as bank cards, car keys and watches. I was not leaving my car keys hoping some random member of staff would securely lock my keys away until I returned their precious entry band. Neither would I breach guidance given by my bank and hand over any sort of bank card to gain entry to the spa. The fact that other people had done so is irrelevant and I made that clear on the day. It beggars belief that Better would take such a stance, leaving themselves and their staff open to various allegations if those leaving bank cards find irregularities on their accounts. A clear data breach as well as insurance litigation when not if something goes awry. It’s only a matter of time.
9 november 2025
Review zonder uitnodiging
Antwoord van Better - Waltham Forest Feel Good Centre
Hello Thomas,
Thank you for taking the time to share your experience with us.
We're truly sorry to hear about the issues you encountered during your recent visit to the Waltham Forest Feel Good Centre, and we appreciate your detailed feedback.
We understand how frustrating it must have been to arrive for a pre-booked spa session and be unable to gain entry due to the deposit policy. Your concerns about being asked to leave personal items such as car keys or bank cards are completely valid, and we agree that this approach is not ideal.
Please be assured that your feedback has been escalated to the relevant team for urgent review. We are currently assessing our entry procedures to ensure they are secure, respectful of customer privacy, and aligned with best practices. Your comments have highlighted a serious gap in our customer experience, and we are committed to making improvements.
We would also like to offer our sincere apologies for the inconvenience caused and the disappointment you and your wife experienced.
Kind Regards
Great place for the community to get…
Great place for the community to get fit and have fun at the same time
28 oktober 2025
Antwoord van Better - Waltham Forest Feel Good Centre
Hi Margaret
Thank you for your review.
We are very pleased to see that you have been enjoying the facilities with other members at Waltham Forest Feel Good Centre!
We hope you reach your health and fitness goals with us.
Kind Regards
Amir
Great fitness centre
What a great place to maintain your fitness. I regularly play Badminton here. Every tuesday there's a two hour session for 'seniors' costs £3 and they even provide tea and biscuits. I've been to a few classes here- the teachers are consistently excellent, as they are at all the Better Gym centres I attend. Front of house staff are always friendly and helpful. Changing rooms are kept scruplously clean.
21 oktober 2025
Review zonder uitnodiging
Antwoord van Better - Waltham Forest Feel Good Centre
Hi Paul,
Thanks for your review.
We are so pleased to hear that you are enjoying Waltham Forest Feel Good Centre!
Warm Regards
Hazal
The staff is really helpful
22 oktober 2025
Review zonder uitnodiging
Antwoord van Better - Waltham Forest Feel Good Centre
Hi Chau
Thank you for your review.
It is great to see the staff at Waltham Forest Feel Good Centre have been able to assist with your enquiries!
If you have any further questions, please do not hesitate to reach out.
Kind Regards
Amir
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.