Health suite not cleaned properly, steam room floor and seating side are always filthy. Parking provider continues to issue incorrect fines giving me admin stress, not healthy life style I pay... Toon meer
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Locatie
Wijzig locatie170 Chingford road, E17 5AA Walthamstow, GB
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Lees wat reviewers zeggen
Need a more varied choice of classes at different times ie more lunch time classes would be useful, especially for people who work from home or have childcare responsibilities. It would also b... Toon meer
Bedrijf heeft geantwoord
There was a cover swim teacher, Bryce, who was outstanding on helping my SEND daughter to begin to settle on the water and it has been a huge difference so far and a good memory for her, to what usual... Toon meer
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It was a very pleasant experience. It was my first visit and I am working towards better mobility and less pain following spinal surgery, 8 months ago. Staff (guy with curly hair (Afro) was very h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
170 Chingford road, E17 5AA, Walthamstow, Verenigd Koninkrijk
4,0
Goed
137 reviews
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Could register baby there
Helped registration for swimming for baby as I couldn't book on app.
25 april 2025
Antwoord van Better - Waltham Forest Feel Good Centre
Hi Nesrine,
Thank you for your feedback!
We're glad we could assist you with your baby's swimming registration. If you ever need help again or have any questions, don't hesitate to reach out. We’re always here to help!
Kinbd regards,
Charmaine
Antwoord van Better - Waltham Forest Feel Good Centre
Hi Rachid
Thank you for your review.
It is great to see the staff at the Waltham Forest Feel Good Centre are providing an excellent service, and thank you for choosing Better!
Kind Regards
Amir
this place needs to be shut down
this place needs to be shut down. the pool area is disgusting, unsanitary and dangerous given how wet the floors are. I've personally never seen a staff member use the drying machine that they boasted about having, following a previous complaint I made after slipping over and injuring myself. management took a month to contact me, I had to argue for them to just refund my £6.55 fee, and it wasn't until I threatened legal action that they decided to do so (and offer me a comp swim, ha!)
then my first experience back in the pool, I almost fall over again (you literally have to hold on to the walls to navigate around), the toilets are repulsive and haven't been cleaned in hours, no loo roll (the staff member on duty when asked said "yeah there's no female staff member on duty to go in"??) and then when I'm finally trying to enjoy a swim in an overcrowded lane, a lifeguard brings a bunch of kids (who already have a designated area to swim in?) and starts letting them jump INTO OUR PATH whilst we are swimming lanes. this is incredibly unsafe and irresponsible and just begging for an accident to happen.
the manager on duty promised me a refund and a week later i've not heard a peep - this place needs to be investigated asap, avoid like the plague.
1 maart 2025
Review zonder uitnodiging
Antwoord van Better - Waltham Forest Feel Good Centre
Hi Steph,
Thanks for your review.
We are dissappointed to hear that you ar unhappy with your experiences at Waltham Forest Feel Good Centre and hope we can improve for the future.
We have passed on your feedback to the centre so they can continue to get better!
Warm Regards
Hazal
Booking for my Grandson was easy and my…
Booking for my Grandson was easy and my Grand Son is enjoying his swimming lessons
as his Swimming Instructor is great in teaching him.
3 april 2025
Antwoord van Better - Waltham Forest Feel Good Centre
Hi Member,
We’re so pleased to hear that your grandson is having a great time in his swim session! We absolutely love hearing that our young swimmers are enjoying themselves and gaining confidence in the water. Our swim instructors are passionate about providing enjoyable and impactful sessions, so it’s wonderful to know that this has been your experience.
Thank you so much for your feedback ,we’re thrilled that everything from booking to accessing lessons has been a positive experience for you.
We look forward to seeing him again soon!
Kind regards,
Sarah H
The helpful n friendly staff -1 hehehe…
The helpful n friendly staff -1 hehehe but yes a nuce friendly group if people
8 april 2025
Antwoord van Better - Waltham Forest Feel Good Centre
Hi C Ramsey,
Thank you so much for your kind words!
We truly appreciate your feedback and are thrilled to hear that you had such a wonderful experience with our team. It means a lot to us to know that we were able to meet your expectations. We hope to have the opportunity to serve you again soon and make your next visit just as enjoyable, if not more! If there’s anything else we can do for you in the meantime, please don’t hesitate to reach out. 😄
Warm regards,
Charmaine
Antwoord van Better - Waltham Forest Feel Good Centre
Hi S. Bozhilski,
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience with us at the Waltham Forest Feel Good Centre. We truly appreciate your support and look forward to serving you again soon!
Kind regards,
Charmaine
Friendly helpful staff clean n tidy
Friendly helpful staff clean n tidy
Great classes great atmosphere
26 maart 2025
Antwoord van Better - Waltham Forest Feel Good Centre
Hi Mervyn,
I genuinely appreciate your thoughtful words!
It brings us immense joy to learn that your interactions with our staff at the Waltham Forest Feel Good Centre were positive, and that you found our classes engaging and enjoyable. We put a great deal of effort into creating a friendly and inviting atmosphere, as well as maintaining a clean and well-organised space, so it’s truly rewarding to hear that we’re achieving our goals. We can’t wait to welcome you back for another great experience soon!
Best regards,
Charmaine
Badly behaved kids
Came here as a kid when it was the old pool, came today to swim for the first time in over 40 years and had a very uncomfortable experience. A group of teenage boys that I can only describe as delinquents were running rings around the lifeguard with no respect what so ever, kicking a ball around the side, bombing, rude and fighting with no care about the people around them or the surroundings. Eventually they were thrown out but then terrorised the changing room. It’s not the staffs fault, probably not paid enough to deal with this sort of behaviour but it has left a bitter sweet taste and I doubt I will return. I normally feel quite good after a swim but I just came out feeling quite stressed.
2 maart 2025
Review zonder uitnodiging
Antwoord van Better - Waltham Forest Feel Good Centre
Hi,
Thank you for sharing your experience with us.
We're truly sorry to hear that your visit was less than pleasant. We strive to create a safe and enjoyable environment for all guests, and it’s disappointing to know that your experience was impacted by disruptive behaviour. We understand how stressful that situation must have been, especially when you were hoping for a relaxing swim. Rest assured, we are taking your feedback seriously and will continue to work on improving our oversight and handling of such incidents. We truly value your long history with the facility and hope that, despite this, you'll consider giving us another chance in the future.
Your feedback helps us improve, and we are committed to ensuring that every visit is a positive one.
Kind regards,
Charmaine
Nice gym only problem is you have to…
Nice gym only problem is you have to book the gym and the times go pretty quick wish u didn’t have to book
18 februari 2025
Antwoord van Better - Waltham Forest Feel Good Centre
Hi Mina
Thank you for your review,
We are very happy to see you are enjoying the gym at the Waltham Forest Feel Good Centre!
You do not need to reserve the gym with your membership; you can enter the gym at any time without a reservation. Fitness classes and swim sessions require a booking, and these sessions are made available 7 days in advance!
We hope this information helps.
Kind Regards
Amir
The floors of the studios and swim change rooms are so dirty
The floors of the studios are so dirty and the changing rooms for swimming are so dirty and gross they need to be cleaned better. The floors always have stuff on and they are just so dirty as well as the floors poolside. The studio floors are so grimy during my classes it’s so obvious that the floors are dirty. The toilets by the gym are dirty and there has been a hair on the bathroom door for the last 2 weeks above the handle that has just stayed there. The toilets and the floor aren’t cleaned well enough. The facilities are nice but it’s not up to standard with cleanliness. The gym is an amazing gym but I feel as though everything there just needs to be cleaned better.
20 februari 2025
Antwoord van Better - Waltham Forest Feel Good Centre
Good Afternoon,
Thank you for sharing your feedback.
We sincerely apologise for the cleanliness issues you've encountered, as this is certainly not the standard we aim to uphold. We greatly appreciate you bringing this to our attention, and we will immediately address the concerns you've raised about the studio floors, changing rooms, and bathrooms. We understand how important a clean environment is and will work with our cleaning team to ensure all areas are maintained properly. We’re grateful for your compliments about the gym itself, and we’ll strive to make improvements in all areas.
Your feedback is invaluable, and we hope to provide you with a better experience next time.
Kind regards,
Charmaine
Before I had membership was everything…
Before I had membership was everything ok then I left to another gym for about a year yesterday I come back to see if something changed sou I can join again but then I changed my mind,about swimming and spa facilities all good nothing to complain and Before was always problem in male changing room with lockers but now look like all good the worst thing is about gym it's getting worse and worse nothing changed always something out of order, there is plenty of space but don't have anoth gym accessories,nobody wants invest but want only money from people,gym need to be upgraded and boxing bags aswell.
5 februari 2025
Review zonder uitnodiging
Antwoord van Better - Waltham Forest Feel Good Centre
Hi Ancans,
Thanks for your review.
We are glad to hear that you have rejoined but are disappointed that you are unhappy with the facilities at Waltham Forest Feel Good Centre.
Since 1993 we have reinvested over £100 million in our centres and communities we support and as a Charitable Social Enterprise we will continue to invest the money we make back into the business so please keep an eye out for future improvements!
Warm Regards
Hazal
More variety
Need a more varied choice of classes at different times ie more lunch time classes would be useful, especially for people who work from home or have childcare responsibilities.
It would also be good to view classes by type, so can choose what time suits best, rather than having to look at each day.
Instructors should start and end lessons on time and not allow users to save places for other people that don't turn up
4 februari 2025
Review zonder uitnodiging
Antwoord van Better - Waltham Forest Feel Good Centre
Good Morning Michele,
Thank you for sharing your thoughts with us.
We value your input regarding the possibility of adding more Fitness Classes at various times throughout the day and the option to view these classes by activity instead of by date. I will make sure to relay this to the management team.
All our activities can be booked through the App or the main website, which prevents other members from reserving a spot in a class for someone else. If you notice this occurring at your centre, please reach out to the Duty Manager so they can look into the issue. Since all activities require an online booking, if a customer does not have a reservation for that session, they will not be able to attend if the class is fully booked. However, if there are available spots, they are welcome to show up and join the class.
I hope this information is helpful.
Kind regards,
Charmaine
Antwoord van Better - Waltham Forest Feel Good Centre
Hi Gerald
Thank you for your review.
This is wonderful to see!
Kind Regards
Amir
Nice experience but work to be done.
Nice experience.
Gym machinery needs a facelift - in clear need of servicing, replacements and MORE needed.
Spa is great. Male toilets for gym and spa are woefully mismanaged. Changing room toilets virtually never usable, out of order.
22 januari 2025
Antwoord van Better - Waltham Forest Feel Good Centre
Hi Edward
Thank you for your review.
We are pleased to see you are enjoying the spa at the Waltham Forest Feel Good Centre and appreciate you providing feedback about your experience there.
We have passed your review on to the Waltham Forest Feel Good Centre management team to look into, and we hope this will assist in improving your experience with us.
Kind Regards
Amir
The gym is nice and sauna area is good
The gym is nice and sauna area is good. There seems to always be a problem with the toilets. They are always out of order on the 1st floor and are also not cleaned regularly. That let's the facility down, considering the number of visitors.
8 januari 2025
Antwoord van Better - Waltham Forest Feel Good Centre
Hi Sanjay
Thank you for your review.
We are pleased to see you like the gym and sauna at the Waltham Forest Feel Good Centre and appreciate you providing feedback about your experience there.
We have passed your review on to the Waltham Forest Feel Good Centre management team to look into, and we hope this will assist in improving your experience with us.
Kind Regards
Amir
The swimming instructor was friendly…
The swimming instructor was friendly and supportive. He understood that I was anxious about going into the pool and put me at ease.
22 januari 2025
Antwoord van Better - Waltham Forest Feel Good Centre
Good Evening Alyson,
Thank you so much for taking the time to share your thoughts about your experience with us.
We are truly delighted to hear that you are enjoying your swimming lessons at the Waltham Forest Feel Good Centre. Your positive feedback means a lot to us! It’s wonderful to know that your instructor was able to create an engaging and supportive environment that helped put you at ease during your lessons. We understand that starting something new can be daunting, and it’s encouraging to hear that the guidance and approach of your instructor helped alleviate your anxiety.
We are committed to providing a comfortable and enjoyable learning experience for all our participants, and your insights are invaluable in helping us achieve that. If you have any further thoughts or suggestions, please feel free to share.
Wishing you continued success and enjoyment in your swimming journey!
Best regards,
Charmaine
Unhygienic and Disappointing!
I recently joined Better at Waltham Forest Feel Good Centre, and today was only my third visit. Unfortunately, I’ve noticed that neither the gym area nor the studios are properly cleaned. It’s so bad that some members are wiping down equipment and even cleaning the floors themselves because they’re dirty. This is unacceptable for a public facility. Cleanliness should be a priority for everyone’s health and safety. I strongly urge the management to take immediate action and ensure the facility is maintained to proper hygiene standards.
8 januari 2025
Antwoord van Better - Waltham Forest Feel Good Centre
Good Evening Sem,
Thank you for taking the time to share your feedback regarding your recent experience at the Waltham Forest Feel Good Centre.
I want to express my sincere apologies for the cleaning issues you encountered during your visit. We take great pride in maintaining our facilities to the highest standards, and it's concerning to hear that your experience did not reflect this commitment. Your feedback is invaluable as it helps us to identify areas for improvement and ensure that all our visitors enjoy a clean and welcoming environment.
Please rest assured that I will be addressing your concerns with our cleaning team to ensure that such issues are rectified promptly and do not occur in the future. We strive to provide an enjoyable experience for all our guests, and we appreciate your understanding as we work towards enhancing our services.
Thank you once again for your feedback.
Best regards,
Charmaine
Antwoord van Better - Waltham Forest Feel Good Centre
Good Evening Michael,
Thank you for taking the time to share your review with us.
We sincerely apologise for the issues you experienced during your visit to the Waltham Forest Feel Good Centre. It is disheartening to learn that the equipment was not up to the standards we aim to uphold. Cleanliness and proper functionality of our facilities are of utmost importance to us, and your feedback highlights a significant area where we clearly fell short.
We take concerns like yours seriously, and we will be investigating your claims to ensure that all equipment is regularly maintained and cleaned to provide a safe and enjoyable environment for all our patrons. Your experience does not reflect the level of service we strive to deliver, and we are committed to addressing these issues promptly.
Thank you again for your input, and we hope to have the opportunity to provide you with a much-improved experience in the future.
Best regards,
Charmaine
easy process to sign up
1 december 2024
Antwoord van Better - Waltham Forest Feel Good Centre
Good Afternoon Tom,
Thank you for taking the time to provide your feedback regarding your experience with our website. We’re thrilled to hear that you found the website easy to navigate during the joining process. Our team works hard to ensure that our online platform is user-friendly, and it’s wonderful to know that it meets your expectations.
We sincerely hope you are enjoying all the benefits of your membership at the Waltham Forest Feel Good Centre. If you have any questions or need assistance as you explore our facilities and programs, please don’t hesitate to reach out. We’re here to help you make the most of your experience.
Best regards,
Charmaine
Antwoord van Better - Waltham Forest Feel Good Centre
Good Afternoon,
Thank you very much for taking the time to share your review with us.
We are thrilled to learn that you are having a positive experience with your swimming lessons at the Waltham Forest Feel Good Centre. Our team is dedicated to providing a supportive and enjoyable environment for all our students, and it brings us great joy to hear that you are benefiting from the lessons.
If there are any specific aspects of the program that you particularly enjoy or any suggestions you might have for improvement, please feel free to let us know. Your feedback is invaluable as we strive to enhance our offerings.
Thank you once again for your kind words, and we look forward to seeing you at your next lesson!
Best regards,
Charmaine
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