It's great that there are swimming facilities as well as sauna and steam room. I would like to see much more investment into Better Gyms. Several of the doors in the changing rooms are broken. The pla... Toon meer
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Locatie
Wijzig locatieGriffin Street, SE8 4RJ London, GB
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The chap who did my gym induction ( George ) was friendly and listened to my plans, he then showed me the relevant equipment and gave me clear and detailed instructions how to use them. Really nice gu... Toon meer
Bedrijf heeft geantwoord
I was very nervous about attending the Wavelengths branch and kept putting it off, but when I finally summoned the courage, I wished I'd done so sooner. The staff were incredibly supportive and knowle... Toon meer
Bedrijf heeft geantwoord
Facilities are fairly simple but good. Staff are helpful. Women’s only nights for the pool and gym are frustrating as man. I can’t use the facilities two evenings a week is very inconvenient as somebo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Griffin Street, SE8 4RJ, London, Verenigd Koninkrijk
3,8
Goed
118 reviews
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They need communicated for customer's…
They need communicated for customer's and more help
16 oktober 2025
Antwoord van Better - Wavelengths Leisure Centre
Thank you for your feedback Yohannes,
Your experience is really important for us as it helps us to improve.
Please feel free to use this link if you need any help: https://www.better.org.uk/contactus
We will be more than happy to assist you.
The gym experience. Alex diligently showed me how to use…
Alex diligently showed me how to use the machines at wavelength leisure centre. He made appointments, sent me reminders and carried out my vital signs. He continually advised me on how to manage my weight and in effect manage my blood pressure. He encouraged me to take it easy and would gradually move to weight lifting sessions at the right time. I am enjoying the gym now, the facility is clean, good music and supporting staff. It is also easy to book appointments online. I wish I have enough time to come to the gym
5 november 2025
Review zonder uitnodiging
Antwoord van Better - Wavelengths Leisure Centre
Dear Iduorbo,
Thank you for your feedback. We are incredibly proud of our dedicated staff, and your thoughtful words represent the highest form of recognition we could receive. Your encouragement not only uplifts us but also motivates us to strive for excellence in our work every day. We truly appreciate your support, which inspires us to continue our commitment to providing the best possible service.
Our dedicated staff and your thoughtful words serve as the highest form of recognition we could ever receive. Your encouragement not only uplifts us but also motivates us to strive for excellence in our work every day. We truly appreciate your support, which inspires us to continue our commitment to providing the best possible service.
Kind Regards,
Sara
Sent a complaint about swimming lessons…
Sent a complaint about swimming lessons 3 weeks ago about how unorganised they had become and
I have had no response from them at all, not even an acknowledgement. Just an update to my child’s account with no explanation as to why it was left so long. Planning on leaving.
UPDATE: Proof that the email was sent has been sent to your customer service email address as provided.
18 september 2025
Antwoord van Better - Wavelengths Leisure Centre
Hi Chanelle,
Thanks for your reivew.
I have checked through our inboxes, using the email address registered to your account and your membership number and we do not have anything from you.
Please email customerservices@gll.org so we can assist you further.
Warm Regards
Hazal
I have been going to Wavelnghts Centre…
I have been going to Wavelnghts Centre for a couple of months now. I have been seeing Alex, who has been so inspiring and helpful. My heart rate has improved, and I have shed some weight.
That's for the overall support, Alex.
10 september 2025
Review zonder uitnodiging
Antwoord van Better - Wavelengths Leisure Centre
Hello Alikia,
Thank you for your comments and Feedback. I will pass on your comments to Alex.
Warm Regards.
Cardio Rehab 12 week course
I completed a Cardio Rehab 12 week course at the Better Gym Wavelengths in Deptford and it was very well run. I feel great and the course was run by Alex who monitored everyone to ensure they got the best out of the course. I have joined the gym to continue the good work. I would definitely recommend it!
27 augustus 2025
Review zonder uitnodiging
Antwoord van Better - Wavelengths Leisure Centre
Hello Sam,
Thank you for your fantastic review!
We are so delighted to hear that our Healthwise Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
The impression was great
The impression was great
When I went there for my appointment I was welcomed as a member already
13 augustus 2025
Antwoord van Better - Wavelengths Leisure Centre
Hi Abdramane,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our Wavelength leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
I attend the cardiac rehab programme at…
I attend the cardiac rehab programme at Wavelengths. Alex is my instructor and he is amazing. He is so supportive and motivational and makes all the sessions enjoyable. I am very happy with my experience.
27 augustus 2025
Review zonder uitnodiging
Antwoord van Better - Wavelengths Leisure Centre
Hi Yoka
Thank you for your review.
We are thrilled to hear that your experience with the Healthwise Team at Wavelengths Leisure Centre has been so positive, and that Alex is delivering the support and motivation that enhances your sessions with us.
Thank you for choosing Better.
Kind Regards
Amir
Cardio Rehab course
After the initial 12 weeks session where recovery from a cardio procedure I had was monitored I have continued my membership for the last two years at Better, mainly at the Wavelengths centre Deptford. The gym has sufficient equipment and is well-run but Alex with his knowledge, personal support and cheerfulness is the key to making this a valuable experience (as well as maintaining a healthy heart). It gives one confidence to be able to talk to someone trained in fitness and cardio.
23 augustus 2025
Review zonder uitnodiging
Antwoord van Better - Wavelengths Leisure Centre
Hi Paul,
Thank you so much for your thoughtful review and for being a valued member over the past two years.
We're so pleased to hear that your recovery journey has been supported by the team at Wavelengths, and especially that Alex has made such a positive impact. His dedication, knowledge, and friendly approach truly embody what we strive for at Better. We'll be sure to pass on your kind words to him. It’s wonderful to know that you feel confident and supported in maintaining your heart health—keep up the great work!
Kind regards,
Charmaine
Working with Alex on HealthWise has…
Working with Alex on HealthWise has been extremely helpful. He has been very supportive and the encouragement I have received has been invaluable. Thanks Alex I really appreciate you x
18 augustus 2025
Review zonder uitnodiging
Antwoord van Better - Wavelengths Leisure Centre
Hi Donna
Thank you for your review.
We are very pleased to see that you are enjoying the Healthwise scheme, and Alex is supporting you in the best way possible!
We hope you reach your health and fitness goals with us, and we will be sure to pass your feedback on to Alex to view.
Kind Regards
Amir
From Aqua Queen to Student Swimmer with Hannah O'Brien
It all started with Angella (spelt with two ll's) my Aqua Aerobics Teacher who recommend I take swimming lessons with the Swim Doctor - Hannah O'Brien.
Hannah is ABSOLUTELY AMAZING, patient, funny, understanding and totally encouraging. It wasn't a fear of the water, more a 'what happens when my feet don't touch the ground' :-)! However that was all about to change under the tutorage of Hannah.
I was taught swimming at school briefly however now my swimming is at a whole new level, if you had said to me I would be jumping in the deep end, treading water, able to do breast stroke within months of being in her class, I would probably have been a bit sceptical and now...!
I am going onto learning other swimming strokes which I am loving, and I have encouraged others to take her class as Angella encouraged me to do so.
Thanks ever so much Angella for your constant encouragement and recommendation to the Swim Doctor as I attended your fantastic Aqua Aerobics classes. You were right the difference it makes is amazing.
22 juli 2025
Review zonder uitnodiging
Antwoord van Better - Wavelengths Leisure Centre
Hi Coral
Thank you for your review.
We are very pleased to hear how much progress you’ve made with Hannah, and how her patience and encouragement helped you overcome your concerns about swimming. It’s fantastic to know you’re now confidently exploring new strokes and even jumping into the deep end!
We also appreciate your shoutout to Angella and your recommendation. Your feedback will be passed on to the team at the Wavelengths Leisure Centre.
Kind Regards
Amir
Swimming
I visited today with my partner and son for swimming the pool is lovely and clean and the best pool in the area considering it is heated so always makes the experience better, reception staff were friendly and helpful but the only downside side was the changing rooms floors and cubicles were dirty and in every family changing room the bins were overflowing with swimming nappies that you could not even shut them and nappies were on top of the bins and also in women’s toilets all wet tissue over floor in all toilets c
20 juli 2025
Review zonder uitnodiging
Antwoord van Better - Wavelengths Leisure Centre
Hi Zoe
Thank you for your review.
We are very pleased to hear that you and your family enjoyed the pool. It's great to see that the pool is clean, and the heated facility makes it enjoyable, along with the friendly service.
We are also sorry to hear about the condition of the changing rooms and toilets. We have raised this with the centre staff to ensure more frequent checks, especially during busy periods.
Kind Regards
Amir
I had a great experience at Wavelegnths…
I had a great experience at Wavelegnths recently I was welcomed very well by Michael my Instructor after i had been reffered by by GP for a 12 week exercise and gym training to help with my Health. I was shown around and Inducted on how to use the weekend and felt very welcomed this gave the confidence to make sure i attend the centre as much as i can.
18 juni 2025
Review zonder uitnodiging
Antwoord van Better - Wavelengths Leisure Centre
Good Morning Ronald,
We are delighted to hear that you had an enjoyable time at the Wavelength Leisure Centre. I will pass on your comments to Michael and the GP Referral Team.
Warm Regards.
I recently joined the gym and have…
I recently joined the gym and have really enjoyed it
The staff are amazing and really helpful
They took time to explain things to me
Really lovely experience
19 mei 2025
Antwoord van Better - Wavelengths Leisure Centre
Good Evening Ms. Coker,
I would like to thank you for your review.
It is with great pleasure that I acknowledge your positive feedback regarding the support and warm welcome you received from the staff at Wavelength Leisure during your visit to the leisure centre.
Kind Regards
Great atmosphere thanks to staff friendly attitude
Ruta was amazing she showed in a very efficient manner the gym facilities and also helped to familiarise with all gym equipment. Definitely I can feel that staff in the Wavelenghts centre is genuinely friendly and ready to help and this make the gym and swim experience a special one 😉
17 mei 2025
Antwoord van Better - Wavelengths Leisure Centre
Hi Claudia
Thank you for your review.
We’re delighted to hear that Ruta made such a positive impression and helped you feel comfortable and confident with our gym facilities.
We’ll be sure to pass your lovely feedback on to Ruta and the rest of the team.
Thank you for choosing Better.
Kind Regards
Amir
I really love this company
I really love this company, been using the facility for around a year now and it’s helped me greatly with my mental and physical health. Really lovely staff members that keep their relations with their customers professional but also friendly and caring. Very helpful and informative staff members.
15 april 2025
Antwoord van Better - Wavelengths Leisure Centre
Hi Ruby,
Thanks for your review.
We are delighted to hear that the staff at Wavelengths are so friendly and how much your attendance at the centre has improved your mental and physical health!
Warm Regards
Hazal
Dancing in the water to Zumba music ….
I have been going to Aqua aerobics at Wavelengths for many years. I go on Mondays and Fridays to the classes run by Rhian and Topaz. Their teaching is superb, the fifty minutes of continuous movement is a very effective work out, and the music that accompanies it is joyful and energising.
It’s a wonderful class. My mobility is hugely improved and maintained because of it. Thank you Rhian and Tooaz, and thank you to Better for providing and supporting this class.
9 mei 2025
Review zonder uitnodiging
Antwoord van Better - Wavelengths Leisure Centre
Hi Maura,
Thank you so much for your kind and thoughtful review!
We're delighted to hear how much you enjoy the Aqua Aerobics classes with Rhian and Topaz. They truly bring great energy and expertise to every session, and it's wonderful to know that their efforts have made such a positive impact on your mobility and overall well-being. We'll be sure to pass on your thanks to them — they'll be thrilled to hear your feedback. Thank you for being a valued part of the Wavelengths community, and we look forward to seeing you in class for many more years to come!
Kind regards,
Charmaine
Great location and facilities
Great location, very near my home. The facilities are good and just had my first adult swimming lesson (so I can finally learn to swim properly). The instructor was very patient and quite switched on, considering that every single person in the group had different needs. Will definitely return for more classes. I've been to the gym there as well and it has everything you need.
22 april 2025
Antwoord van Better - Wavelengths Leisure Centre
Hi Roberto,
Thank you so much for your wonderful review!
We're thrilled to hear that you had a great experience with your swimming lessons at the Wavelenghths Leisure Centre and that our instructor was able to cater to everyone’s individual needs. It’s fantastic that you're enjoying both the pool and the gym facilities. We can’t wait to welcome you back for more lessons!
Thanks again for your kind words and we look forward to seeing you again soon!
Best Regards,
Charmaine
More weightlifting equipment needed!
I've been to many better gyms and Wavelength can definitely do with an up grade. For the price you pay there should be more weightlifting equipment. There are many machines missing. Smith machines, preacher curl machine, fly/ rear delt machine, lower back machines, hack squat and more are all missing. You'll have to be creative with the dumbells to do the exercises in different varieties. However, there's only one set of each with the dumbells so there could be a long wait for them (sometimes)
I go to this gym only because it's the closest one to where I work and I go there on my lunch breaks which is really convenient for me.
23 april 2025
Antwoord van Better - Wavelengths Leisure Centre
Hi Korhan,
Thank you for sharing your feedback with us. We appreciate your insights and understand your concerns about the availability of certain weightlifting equipment. We’re always working to improve our facilities, and your suggestions about adding machines like the Smith machine, preacher curl, fly/rear delt, and others are definitely valuable. We recognise how important variety and convenience are for our members, especially during busy lunch hours.
We’re glad to hear that our location’s proximity to your work is convenient, and we’ll continue to explore ways to enhance our equipment selection and overall gym experience. If you have any other suggestions or feedback, please don’t hesitate to share—your input is important to us!
Kind regards,
Charmaine
This company don't care about the sick!!!
My doctor advised me to go to the gym for health reasons and told me he would put me through the GP referral process for a cheaper price, the last company Fusion were really good and charged £20 a month but when this company took over they instantly raised the price to £25 which is sickening really considering most people on GP referral are OAPs. After inheriting my bank details they realised they made a mistake in the amount of money they were charging me and after a year decided to charge me £48 a month without telling me and then I had to wait 6 months to get my money back after a lot of arguing, then after that I was advised by there staff that I had to wait 6 months to renew my GP referral status and I had to go back to my doctor which I did, now over the last 2 years my doctor has referred me 3 times and I've not been contacted by Better once, when I did speak to someone at Better they said I got turned down because I didn't turn up enough which is hilarious as I wonder how many subscriptions they cancel for people not turning up enough or is their problem just with the customers on GP referral. The fact that Wavelengths is owned by Lewisham council and a building paid for by council tax payers, who are Better to turn down lewisham residents who were sent there by their doctors, sounds to me they don't want GPs sending them clients paying a cheaper price.
21 april 2025
Review zonder uitnodiging
Antwoord van Better - Wavelengths Leisure Centre
Hi Jon,
Thank you for taking the time to share your experience, and we're genuinely sorry to hear about the issues you've encountered.
We understand how important the GP referral scheme is, especially for those referred for health reasons, and we're sorry that your experience has not met expectations. We regret any confusion or frustration caused by the change in pricing and the billing error – that's certainly not the level of service we aim to provide.
Regarding the GP referral process, we appreciate you highlighting the breakdown in communication and the difficulties you've faced. We take concerns like this seriously and are currently reviewing how we manage and follow up on GP referrals to ensure no one falls through the cracks, particularly those referred multiple times by their healthcare provider.
Please know that our goal is to make health and fitness accessible to all members of the community, including those on supported schemes. We’re truly sorry that this hasn’t been reflected in your experience.
We’d welcome the chance to investigate your case further and try to make things right. If you're willing, please contact us at customerservices@gll.org with your full name and details, and we’ll make it a priority to look into this for you.
Thank you again for your feedback – it helps us improve and better serve the community.
Warm regards,
Charmaine
Zumba, Barre and dance fitness.
I would like to give a special mention to Topaz. During a Barre class she listened to my concern about floor work, due to arthritis in my knees. She provided a chair, double yoga mats and a personal item of clothing to roll under my neck. Topaz showed me how to place myself onto the mat and coached and supported and encouraged me throughout the execises. I found the whole experience emotional and liberating. Thank you Topaz, you are amazing.
16 april 2025
Review zonder uitnodiging
Antwoord van Better - Wavelengths Leisure Centre
Hi Kimta
Thank you for your review.
We are thrilled to see that Topaz is offering excellent fitness classes and fostering an incredible atmosphere for all participants. We are delighted to hear that her care and encouragement made your experience both emotional and liberating.
We will make sure to pass along your message.
Kind Regards
Amir
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