Staff at the reception and some ‘new’ youngsters working at the centre are pathetic and lack people skills. They need to be trained to improve on their client facing skills. They do not know anything... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieWoolwich New Road 49, SE18 London, England, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The facilities are top-notch and the rooms are very spacious. There is plenty of room to accommodate everyone. The pool looks great. The cafe is inciting. Logistically, the centre is perfectly placed... Toon meer
Bedrijf heeft geantwoord
Just as the name better I can say its the best gym sauna and leisure centre to be with. The better App has straight forward navigation membership joining process that allowed me join the gym or any ac... Toon meer
Bedrijf heeft geantwoord
Woolwich Waves is beautiful however, the layout of was not well thought of. The corridor for dropping or picking up is always crowded because there is not enough room and separation for those who h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Woolwich New Road 49, SE18, London, England, Verenigd Koninkrijk
3,7
Gemiddeld
122 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Better - Woolwich Waves
Hi Mariam,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying your time at Gunnersbury park sports.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Antwoord van Better - Woolwich Waves
Hi Ebiyemi,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Woolwich Waves.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
The gym has all kinds of machines and…
The gym has all kinds of machines and the staff are very friendly; the swimming pool for children is also great.
21 maart 2026
Antwoord van Better - Woolwich Waves
Hi Ana
Thanks for your review.
We are so pleased to hear that you are enjoying Woolwich Waves and the facilities on offer and that our team have been helpful in assisting you.
Thank you for your feedback.
Warm Regards
Rachel
It’s an awesome experience
It’s been an amazing experience, the reception is warm, friendly, and genuinely generous. The environment is comfortable and inviting, with a variety of great options available, which I appreciate the most. Expanding these even further would make the experience truly exceptional.
24 maart 2026
Antwoord van Better - Woolwich Waves
Hi Harry
Thanks for your lovely review.
We are so pleased to hear that you are enjoying our new Woolwich Waves facility and the activities on offer.
We appreciate you taking the time to leave such wonderful feedback.
Warm Regards
Rachel
Incredibly poor cleanliness
New Woolwich Waves sport centre opened only few months ago but cleaning standards are horrendous despite huge amount of staff present. Changing rooms and showers left uncleaned for hours on all occasions I visted.
24 maart 2026
Antwoord van Better - Woolwich Waves
Hi Lee,
Thank you for your feedback!
We’re very sorry to hear about your experience with the cleanliness at Woolwich Waves.
Your comments regarding the changing rooms and showers will be raised with the team for further review.
We appreciate you bringing this to our attention and will use your feedback to help improve the experience for all our customers.
We also apologise for any negative impact this has had on your experience with us.
Thank you again for your feedback!
Warm Regards,
Kaisha
It was helpful the staff and seeing…
It was helpful the staff and seeing what they have there.
26 maart 2026
Antwoord van Better - Woolwich Waves
Hi Jadesola
Thank you for your review.
It is great to know that the staff at Woolwich Waves have been able to assist with your enquiries, and we hope you like the facilities available!
Kind Regards
Amir
Really good facility for family…
Really good facility for family activities. My little one loved it, staff was welcoming and changing rooms cleaned
20 maart 2026
Review zonder uitnodiging
Antwoord van Better - Woolwich Waves
Hi Rebecca
Thank you for your review.
We are very pleased to see that you and your family are enjoying the facilities at Woolwich Waves, and it's great to know that the staff have been able to create a welcoming atmosphere!
We hope to see you again soon.
Kind Regards
Amir
Incredible experience thanks to Kelsey!
I had the most incredible spa experience at Woolwich Waves! ✨
A huge thank you to Kelsey, whose hands are honestly magic. I booked in for a hydrofacial and it was hands down one of the best treatments I’ve ever had. My skin feels unbelievably hydrated, refreshed, and glowing — I can already see such a difference.
Kelsey made the whole experience so relaxing and tailored everything perfectly to my skin. I left feeling completely rejuvenated.
If you’re thinking about booking, do it — and definitely ask for Kelsey! 💆♀️💙
20 maart 2026
Review zonder uitnodiging
Antwoord van Better - Woolwich Waves
Hi Ellie,
Thank you for your fantastic review!
We are so delighted to hear that you enjoyed your treatment at Woolwich Waves.
Kelsey is amazing, and we are so lucky to have such a talented therapist.
We have also passed on your comments to Kelsey!
Warm Regards
Hazal
What a fantastic facility
What a fantastic facility. There’s something for everyone. Very impressive and definitely worth a visit.
17 maart 2026
Review zonder uitnodiging
Antwoord van Better - Woolwich Waves
Hi Bobby
Thank you for your review.
It is great to see that you are enjoying the facilities at the new Woolwich Waves centre, and we hope to see you again soon!
Kind Regards
Amir
Highly recommend this leisure centre
Highly recommend this leisure centre. Friendly staff, spotlessly clean with loads of cleaners on duty, fantastic gym with great equipment and lovely swimming pools.
16 maart 2026
Review zonder uitnodiging
Antwoord van Better - Woolwich Waves
Hi
Thank you for your review and recommendation.
We are very pleased to see that you are enjoying your experience at the new Woolwich Waves centre and that you have had the opportunity to meet the team!
It is also great to know that the facilities are being well maintained, and we will be sure to pass your feedback on.
Kind Regards
Amir
• Swimming
• My interest/swimming.
My Aunt's interest Aqua Aerobics, the pool needs to include a shallow end for users of smaller stature.
• The staff are qualified, helpful, friendly & kind.
• Clean and well-maintained facilities
• Clear & precise response to enquiries.
• Various price for membership, suitable for family,
• There are many features.
• I would recommend it because the facilities are good and the environment feels safe and welcoming.
7 maart 2026
Antwoord van Better - Woolwich Waves
Hi Shay,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying the new Woolwich Waves
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards,
Tom
Members of staff vaping on premises
I booked a Family Fun session for me and my two kids. We thoroughly enjoyed the facilities, especially the slides. However, I was deeply disappointed to see a security guard and a cleaner vaping on the premises. This is a closed environment where children are present, and it felt completely inappropriate.
7 maart 2026
Review zonder uitnodiging
Antwoord van Better - Woolwich Waves
Hi Niamh,
Thank you for sharing this with us!
We’re currently in contact with our Management Team regarding the concerns you’ve raised.
Once we receive a response, we’ll update our response to your review!
[Update]
Hi Niamh,
Thank you for taking the time to leave your feedback.
We are glad to hear that you and your children enjoyed the facilities and the slides during your Family Fun session.
We are sorry to hear about your experience regarding staff vaping on the premises.
This falls below the standard we expect at Woolwich Waves and has been addressed directly with the team.
This behaviour is not acceptable in any area of the centre, particularly in an environment where children are present.
We have reminded all staff that vaping and smoking are not permitted on the premises, and this incident is being looked into further.
We hope to welcome you and your family back soon!
Warm Regards,
Kaisha
I finds it difficult to book
I finds it difficult to book. when i go on the waiting list Im not quick enough to reserve a place. I think if your name is first on the waiting list that person should be the next to get the 'space'.
i am in my 70s.
6 maart 2026
Antwoord van Better - Woolwich Waves
Hi Ann,
Thank you for sharing your feedback!
We're deeply sorry to hear that you've found the booking process frustrating.
When a space becomes available, it is offered to everyone on the waiting list at the same time, which is why it can sometimes be taken quickly.
We understand this can be difficult, and we appreciate you sharing your suggestion.
If you ever need help with bookings, please don’t hesitate to speak to a member of the team at the centre.
Thank you again for your review!
Warm Regards,
Kaisha
I have been visiting the Woolwich…
I have been visiting the Woolwich Waves, mainly for Gym activities. The gym is well equipped, with a good variety of equipment, and usually very clean. The only thing missing honestly are equipment for calves, which usually you see in every ordinary commercial gym around. They have space there for this type of improvement.
6 maart 2026
Antwoord van Better - Woolwich Waves
Hi Camila
Thank you for your review.
We are very pleased to see that you are enjoying the gym at the new Woolwich Waves, and we appreciate your feedback regarding the calf machine.
It is also great to hear that the facilities are being taken care of by the staff, and please do not hesitate to ask the staff for an alternative calf exercise!
Kind Regards
Amir
Convenient
I've been using the new gym and classes at Woolwich Waves since it opened in January. There is noticeably more staff on hand, whether this is permanent remains to be seen as old centre had very few.
there is much natural light - due to glass windows all round, yet still feels quite cramped!
The entrance and reception are were not fully thought through. I watched someone with a walking stick fall over on entering the building due to uneven steps. Glad to see this was promptly addressed, there is now a ramped access. The reception area is a nightmare, always chaotic and congested. This requires a layout rethink!
It seems odd that there's a charge for the sauna when you previously had access through membership. As for the spa facility - far too expensive for the area!
I have yet to use the large pool. Many would prefer the option to swim in private - not to be viewed by the public on the street or from the top of a double decker bus! What was alarming last Thursday evening was watching someone taking pictures or possibly filming people in the pool from the street. I found this worrying, something needs to be done!!
25 februari 2026
Review zonder uitnodiging
Antwoord van Better - Woolwich Waves
Hi Paulette,
Thank you so much for your review!
We're thrilled to hear that you're enjoying the new facilities and natural light at Woolwich Waves.
We're saddened by the recent incident involving one of our members falling, but we're grateful that we addressed this promptly to prevent any similar incidents.
Please note that we truly value our customers' feedback, as this helps us to improve.
We'd like to note that our members previously had access to a general health suite facility at our previous site.
This has now been upgraded to a Thermal Spa experience, with a sauna, steam room and relaxation area, along with treatment rooms, should you want to book this in.
We'll take on your comments regarding the concerns you've raised with the pricing and pass this on to the wider team.
Thank you again for your feedback!
Warm Regards,
Kaisha
Antwoord van Better - Woolwich Waves
Hi Amen,
Thanks for your review.
We are so pleased to hear that you are enjoying Woolwich Waves and we look forward to welcoming you back soon!
Warm Regards
Hazal
Disappointing
So many opportunities to have a great brand new swimming pool but here we are…
Shame the facilities haven’t been built properly for the users: the corridors are very narroe when dropping the kids at swimming lessons, you have to queue to pick up your child where people also wait to shower.
There’s not enough family changing rooms and there’s no viewing area for parents to observe the children during the lessons.
23 februari 2026
Antwoord van Better - Woolwich Waves
Hi Nancy,
Thank you for sharing this with us!
We’re currently in contact with our Management Team regarding the concerns you’ve raised.
Once we receive a response, we’ll update our response to your review!
Warm Regards,
Kaisha
Lovely but would love an upkept environment!
Lovely place! Recently joined and I love the range of fitness classes that are offered and how modern it is.
Would give 5 stars but the cafe area downstairs is not very well taken care of, dirty tables and floors; just quite disorganised for a newly opened place. Would love if staff could do bi-hourly checks / sweep down to ensure an upkept environment. Apart from that, very happy!
21 februari 2026
Review zonder uitnodiging
Antwoord van Better - Woolwich Waves
Dear Miss/Mr,
Thank you for sharing your experience at Woolwich Waves with us.
We truly appreciate your feedback as it will help improving in the future.
Kind Regards
No stars disgusted.
First of all the temperature in the pool changing room is cold compared to the temperature in the pool everyone is complaining about it but nothing is being done. When it opened you used a pound for the lockers that returned to you when you finished. This company changed all the lockers and now you have to buy a token for twenty pence to use the lockers. This is disgusting for them to squeeze that little bit extra from the public. Its a new building with many faults the waterfront was aging but far superior to this new build that will look older than the waterfront in no time at all.
19 februari 2026
Review zonder uitnodiging
Antwoord van Better - Woolwich Waves
Hi Gary,
Thanks for your latest review.
We are sorry to hear you are unhappy with Woolwich Waves and have passed on your feedback to the centre.
Warm Regards
Hazal
Great staff, shame about the lack of lane swimming.
The staff are great, very helpful and pleasant. They gym is also great, but this week I fancied a swim. Sadly there are no daytime lane swimming slots for under 60s. I could go at 8am or 5pm, but fancied a quieter time. I have flagged how it's unfair to term time workers. I hope it's changed for the, Easter hols.
18 februari 2026
Antwoord van Better - Woolwich Waves
Hi,
Thank you for sharing your feedback!
We’re delighted to hear that you enjoy using the gym facilities at our Woolwich Waves Centre, and the that our staff have been great.
We completely understand your frustration regarding daytime lane swimming availability for under 60s.
We're more than happy to use your feedback to look into make changes to our timetable where possible, especially during term time.
We appreciate your feedback, and hope to see you again soon!
Warm Regards,
Kaisha
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.