Poor customer service at the front desk yesterday (15 Sep) at about 6 in the afternoon. According to the email and phone conversation with the better customer call centre, I need to bring my ID to pro... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieKathryn Avenue, TO32 9AF Monks Cross, GB
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Lees wat reviewers zeggen
Set up Togo with care and attention. Very good communication and feedback and follow up after only a couple of weeks. Gives you incentive to try
Bedrijf heeft geantwoord
Not happy that I asked the receptionist about an instructor and if she had left or was on holiday. Simple enough . The receptionist had no idea was more concerned with eating her lunch . No managemen... Toon meer
Bedrijf heeft geantwoord
I haven’t started the gym yet as have only just joined so can’t comment on my experience as of yet. The customer service has been excellent. Thank you.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contactgegevens
Kathryn Avenue, TO32 9AF, Monks Cross, Verenigd Koninkrijk
4,5
Uitstekend
137 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The staff are excellent ,they helped me…
The staff are excellent ,they helped me out on my mobile phone for the app? Very helpful !
16 juni 2026
Antwoord van Better - York Stadium Leisure Complex
Hi Margaret,
Thank you for your lovely review!
We're so happy that our team were excellent during your recent visit, particularly with assisting with the Better UK App on your phone.
We're pleased to hear how helpful they were.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Antwoord van Better - York Stadium Leisure Complex
Hi Jane
Thank you for your review.
It is great to see that the staff at York Stadium Leisure Complex have been able to provide help and create a friendly atmosphere!
Please do not hesitate to reach out if you have any further questions.
Kind Regards
Amir
lovely and clean not too busy staff are…
lovely and clean not too busy staff are good and all the facilities under one roof.
2 mei 2026
Antwoord van Better - York Stadium Leisure Complex
Hi Gareth
Thank you for your review.
We appreciate you awarding us 5 stars!
It is great to hear that you are enjoying the York Stadium, and we look forward to welcoming you back soon!
Kind Regards
Rachel
The rheumatology dept and staff here…
The rheumatology dept and staff here are wonderful and.provise and amazing person centred approach to people. Always going that extra mile, thank you so very much
13 mei 2026
Review zonder uitnodiging
Antwoord van Better - York Stadium Leisure Complex
Hi,
Thanks for your review.
We are so pleased to hear that you have had such a positive experience at York Stadium Leisure Complex!
Warm Regards
Hazal
Getting booked on classesz…
The only issue is I cannot get booked onto anything I want to do.
I set my alarm to book Aqua and whilst I got into my app straight away, it said the class wasn’t available. Later it said fully booked.
I have been referred by my gp, work full time, and evening classes are getting full in seconds
12 april 2026
Antwoord van Better - York Stadium Leisure Complex
Hi Deborah,
Thank you for your review!
We're saddened to hear about the issues you've experienced with our booking System.
We understand that popular classes are filling up quickly, which is preventing you from attending these sessions.
We apologise for any inconvenience or frustration caused by this!
Warm Regards,
Kaisha
SEND inclusive and kind staff
Came to the toddler and learner pool early this morning with my children - my oldest (8) is non-verbal autistic. A member of staff (Jack) was leading a water aerobics class in the main pool next door and noticed my son and offered to turn the music down to make it more comfortable for him. We declined, as our son loves the pool and splash pad and knew he'd be fine but I wanted to write how great it was that Jack noticed, understood and tried to make our hour swim more inclusive. We love York Leisure Centre and will be back again - great facilities and staff! Thank-you to Jack in particular!
7 april 2026
Review zonder uitnodiging
Antwoord van Better - York Stadium Leisure Complex
Hi Katherine,
Thank you so much for taking the time to share this wonderful feedback.
We’re really pleased to hear that you and your children had such a positive visit, and it’s especially lovely to hear about Jack’s thoughtful and proactive approach.
It means a lot to know this made a difference to your experience.
We’ll be sure to pass your kind words on to Jack and the rest of the team.
Thank you again for your continued support, we look forward to welcoming you back to York Leisure Centre soon!
Polite and friendly staff
2 maart 2026
Antwoord van Better - York Stadium Leisure Complex
HI Michelle
Thank you for your review.
We are very pleased to see that the staff at York Stadium Leisure Complex are creating a friendly atmosphere and providing a wonderful service!
We will be sure to pass your feedback on!
Kind Regards
Amir
Charlotte really listens and takes on…
Charlotte really listens and takes on board what you tell her.
Helpful reception staff.
Better balance class really helps, clear instruction from Rebecca.
All very friendly
6 maart 2026
Antwoord van Better - York Stadium Leisure Complex
Hello Maggie,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Great experience
Having a great experience, Had induction by Rebecca, even though I’ve been to gyms before I learnt how to use the equipment correctly and felt better for it
19 maart 2026
Antwoord van Better - York Stadium Leisure Complex
Hello Des,
Thank you for your fantastic review!
We are so delighted to hear that our Fitness Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Antwoord van Better - York Stadium Leisure Complex
Good morning
Thank you for your review.
We are so pleased to hear that you are enjoying York Leisure Centre and, in particular, Angela's Aqua Power Pump class.
We will ensure this is passed on to the centre team.
Kind Regards
Rachel
I’ve just started swimming at York…
I’ve just started swimming at York Leisure Centre and wanted to say a big thank you to all the staff for generally being so helpful and having a “can do” attitude. Well done! It’s a really nice swimming pool as well!
12 maart 2026
Review zonder uitnodiging
Antwoord van Better - York Stadium Leisure Complex
Hi Richard,
Thanks for your review.
We are so pleased to hear that the staff at York Stadium Leisure Complex have been so supportive and we hope you continue to enjoy the swimming pool!
Warm Regards
Hazal
Great GymAll the staff are friendly and helpful
All the staff are friendly and helpful
The classes are excellant
The gym is very well equiped
4 maart 2026
Antwoord van Better - York Stadium Leisure Complex
Hi Jake
Thank you for your email.
It is great to know that you are enjoying your experience at York Stadium Leisure Complex and that you have had the opportunity to meet the centre staff.
We are also pleased to see that the staff have been able to assist and help with your queries, and if you have any further questions, please let us know!
Kind Regards
Amir
Antwoord van Better - York Stadium Leisure Complex
Hi Walid,
Thank you for your review!
We're thrilled that you enjoy using the facilities at our York Stadium Leisure Complex.
We also appreciate your feedback regarding affordability; we'd like to raise the revenue we earn, funds we generate help fund the wide range of facilities, services, and products we provide to our customers.
This includes initiatives such as the GLL Sports and Literary Foundations, the discounted memberships available to various groups, and the ongoing improvements and upgrades we make across our centres to enhance the customer experience.
Thank you again for sharing your feedback!
Warm Regards,
Kaisha
Good centre but website/app difficult…
Good centre but website/app difficult to manage and get information from. I've not been able to book anything for nearly a week due to small print rules that actually should be made clear when booking.
14 februari 2026
Antwoord van Better - York Stadium Leisure Complex
Hi,
Thank you for sharing your feedback!
We’re glad to hear you enjoy attending our York Stadium Leisure Complex.
However, we're saddened to hear about the frustration caused when using our website and app.
We understand that you had a penalty fee on your account due to a late cancellation you'd made for a recent booking.
Please note that we highlight our booking cancellation policy in your booking confirmation email, so customers are aware of this.
However, we're always happy to review this for mitigating circumstances.
On this occasion, we've removed this from your account as a Goodwill Gesture, so you can continue to make bookings.
Thank you again for your feedback!
Warm Regards,
Kaisha
Antwoord van Better - York Stadium Leisure Complex
Hi R
Thank you for your review.
Welcome to York Stadium Leisure Complex!
We are very pleased to see that you are enjoying your experience and that the staff are creating a welcoming atmosphere!
We hope your experience continues.
Kind Regards
Amir
Simply not interested in the members
Simply not interested in the members. Don't listen to suggestions and management sit in their office upstairs.
Poor receptionists have to deal with everything.
Apparently head office control everything.... The HO is in Belfast!
So not really a ' community stadium'
2 januari 2026
Antwoord van Better - York Stadium Leisure Complex
Hello Lorriane,
Thank you for your comments and feedback.
We are sorry to learn that your experience at The York Stadium did not meet your expectations.
Kind regards
Antwoord van Better - York Stadium Leisure Complex
Hi Gary,
Thank you for your kind words!
We're thrilled to hear that Sophia and Erin have been so fantastic.
Warm Regards,
Kaisha
It was nice 👌 to get to know that you have been there
It was nice 👌 to get to see the kids in by the time I went out to the pub with the kids to the garden with us in by the garden and Louis is going back home to get to the house in by the other side to get to get the car
28 november 2025
Antwoord van Better - York Stadium Leisure Complex
Hello Farid,
Thank you very much for your comments and feedback,
Kind Regards
Ineffective monitoring and notification of vacant spaces
Emails for spaces on fully booked activities are not effective for most.
Texts would be a good addition
Some activities are booked but not attended and not cancelled.There needs to be some monitoring and some discouragement for members not to do this.
Too many changing rooms at Yearsley are occupied by people leaving clothes in them while they swim forcing disabled persons to walk further to find usable one
24 november 2025
Antwoord van Better - York Stadium Leisure Complex
Thank you for your feedback, Diane.
We appreciate your suggestions as they will help us to improve.
Kind Regards
Happy with everything
Tho pool temperature is fine. The tuition of the fitness classes are great. The only thing that lets you down is the fact that when a class of 30 women leave the pool, there are insufficient showers to cope with them all. Waiting is not a problem but when you’re wet and waiting it’s very unpleasant. Also, I’ve noticed that the water in the showers nearest the pool entrance have recent started to turn cold while in use. Is this a fault or a ruse to get us out early? However, overall, I’m pleased with everything. The staff are very pleasant, polite and friendly
21 november 2025
Antwoord van Better - York Stadium Leisure Complex
Hello Eileen,
Thank you for your comments and feedback.
Kind Regards
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