Changing my review from 1 star (coz delivery was delayed -- took 17 days even though site claims 4-5 days) to 4 because the product is fantastic. Was packed well and reached in perfect condition. The... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
This is the second time I purchased a frame. The quality is amazing and exceeds my expectations. Shipping is terribly slow my frame, although packed very well arrived with minor damage that I attribu... Toon meer
Bedrijf heeft geantwoord
Terrible experience. Item received 3 weeks after initially ordered despite 5 days advertised. Customer service is just as bad. Prompt response from AI/Chat bot, but left waiting weeks to hear from a... Toon meer
Bedrijf heeft geantwoord
Product quality good, reasonably priced. Great selection of frames. My items arrived well packaged. The only downfall with my transaction is the length of time taken for delivery as well as only limit... Toon meer
Bedrijf heeft geantwoord
3,1
Gemiddeld
825 reviews
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
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Customer service has improved
The responsiveness from customer service was much better this time and I have recieved the missing components I requested.
31 maart 2026
Antwoord van BGASTORE.IE
Hello Patrick,
Thank you very much for your review.
We truly appreciate you taking the time to share your experience. We’re glad to hear that you noticed an improvement in our customer service and that the missing components have now been received.
Your feedback is very important to us, as we are continuously working to improve our service and provide the best possible support to our customers.
Thank you again for your trust and for choosing us. 😊
Have a great day!
Antwoord van BGASTORE.IE
Hello Niamh,
Thank you so much for your 5-star review!
We truly appreciate you taking the time to share your positive experience with us. Your kind words mean a lot and motivate our team to continue providing the best possible service.
If there’s ever anything more we can do for you, please don’t hesitate to reach out.
We look forward to serving you again in the future!
Wishing you a wonderful day!
Great!
I've ordered many frames from bgastore and there's never any problems. Great efficient service every time.
12 februari 2026
Antwoord van BGASTORE.IE
Hello,
Thank you for your message.
We truly appreciate your kind feedback and your continued trust in us. It means a lot to hear that you have had such positive experiences with our frames and that our service has consistently met your expectations.
Your support is very important to us, and we are happy to have you as a returning customer.
Have a nice day!
Shipment way too long.
Product was good quality. Shipping using GLS took over 12 days on a 2-6 day shipment. Response from service team was extremely slow, and usually only after the shipment had changed status. The company must know they have issues with their couriers as others have pointed out but chose to stick with them. I would be very reluctant to buy again from this company.
12 maart 2026
Review zonder uitnodiging
Antwoord van BGASTORE.IE
Hello Joe,
Thank you for taking the time to share your feedback.
We are very glad to hear that you were satisfied with the quality of the product, but we are sorry to hear about the long delivery time and the experience you had with the shipment. This is unfortunately not the experience we want for our customers.
We would really like to look into your case more closely. Could you please share your order number with us so we can locate the order and review what may have happened with the delivery and our response time?
If you prefer, you are also very welcome to contact us directly at info@bgastore.ie, and we will be happy to assist you further.
Your feedback is very valuable to us and helps us improve both our delivery process and customer service.
Have a nice day!
Antwoord van BGASTORE.IE
Thank you very much!
Placed order on Feb 23
Changing my review from 1 star (coz delivery was delayed -- took 17 days even though site claims 4-5 days) to 4 because the product is fantastic. Was packed well and reached in perfect condition. The look and feel is good and it feels very sturdy. Looks absolutely stunning on my wall, so giving four stars. Would have given 5 if delivery expectations were set correctly (they did refund the shipping cost, but it's about not meeting expectations).
11 maart 2026
Antwoord van BGASTORE.IE
Hello Shivani,
Thank you for your feedback.
We are very sorry to hear about the delay with your order and understand how frustrating this must be. This is certainly not the experience we want our customers to have.
Could you please check your email, as we have sent you additional information regarding the delivery and the delay. We hope this clarifies the situation.
Have a nice day!
Terrible experience
Terrible experience. Item received 3 weeks after initially ordered despite 5 days advertised.
Customer service is just as bad. Prompt response from AI/Chat bot, but left waiting weeks to hear from a human regards the issue.
14 januari 2026
Antwoord van BGASTORE.IE
Hello Aaron,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and understand your frustration regarding the delivery time. This is certainly not the experience we aim to provide at BGA.
We also kindly ask you to check your email, as we have communicated with you regarding this order. We hope that the matter has since been resolved to your satisfaction.
Your feedback is important to us and helps us improve both our service and processes.
Have a nice day!
Beautiful frame
This is the second time I purchased a frame. The quality is amazing and exceeds my expectations. Shipping is terribly slow my frame, although packed very well arrived with minor damage that I attribute to sitting around in a transporters warehouse for a couple of weeks.
11 maart 2026
Antwoord van BGASTORE.IE
Hi Jeffrey,
Thank you very much for taking the time to share your feedback. We’re really glad to hear that you’re happy with the frame and that the quality met your expectations, especially as a returning customer.
We also truly appreciate your comments regarding the shipping time. Feedback like this helps us identify where we can improve, and we are continuously working with our delivery partners to make the shipping process faster and smoother.
Thank you again for your support, and we hope to serve you even better next time.
Fantastic experience
Fantastic experience - their products really are premium and beautiful!
26 maart 2025
Antwoord van BGASTORE.IE
Hello,
Thank you for your review! We're very happy to hear that you had such a great experience with our products.
Have a nice day!
The frame itself is nice, but everything else was poor
The frame itself is nice, but it took over a month to arrive. I would give them some grace because it was over the Xmas period. But when I tried to contact their customer service, it was an unhelpful AI. I asked to speak to a real person and it took 12 days for them to respond.
17 december 2025
Antwoord van BGASTORE.IE
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that, although you were happy with the frame itself, the delivery time and our customer service caused frustration. Please accept our sincere apologies for this.
The delay in delivery and response time was influenced by the Christmas period, which is one of our busiest times of the year. During this period, we experienced an unusually high volume of inquiries, which unfortunately led to longer response times than we aim to provide. We understand how disappointing it is to wait for a response, especially when trying to reach a real person, and this is not the level of service we want to offer.
Your feedback is important to us and helps us improve both our support availability and communication. We truly appreciate your patience and are glad to hear that you are pleased with the product itself.
Have a nice day!
Do not order from here
Ordered a mirror 6 weeks ago - got an email to say they've lost my order and Ive received no follow up since. Dispicable service.
5 februari 2026
Review zonder uitnodiging
Antwoord van BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.uk to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Avoid
Two separate orders from this company in late 2025. One box arrived fine with two large frames, but both frames were very wobbly--cannot even carry themselves.
Second box also arrived but one of the frames was broken into two. I left a message to their customer service but they never got back.
1 januari 2026
Review zonder uitnodiging
Antwoord van BGASTORE.IE
Hello,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience — this is certainly not the level of quality or service we aim to provide.
We would really like the opportunity to look into this properly and help resolve the issue. To do so, we kindly ask you to verify and share your order number(s) with us and contact our customer service directly, so we can review what happened with both deliveries and assist you further.
Customer service email: info@bgastore.uk
We regret that you did not receive a response earlier and appreciate you bringing this to our attention.
Thank you.
No solution offered
This is my second review, because nobody from customer service is answering my mails.
I received my customised passepartout a while ago and it arrived damaged and in the wrong size. Order nr. 6137071. Please send me a refund as soon as possible.
Thanks,
Sina
3 februari 2026
Review zonder uitnodiging
Antwoord van BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.uk to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
I ordered a custom frame with a mount…
I ordered a custom frame with a mount as needed quite a large frame and it was perfect! Great quality, the frame is beautiful.
12 december 2025
Soooo disappointed....
So excited to receive delivery of what looked to be the perfect wall mirror, only, for the mirror to be delivered in pieces!! I have emailed bgastore.ie twice providing photographs of the damage, however, only received automated response to initial email!! Customer service extremely poor, actually non existent!! Resigned to the fact I have obviously lost my money on this occasion!! Would not recommend this Company!! Well, having received a response from bgastore.ie to Trust Pilot review have forwarded original email with photos!! Let's see??
20 januari 2026
Review zonder uitnodiging
Antwoord van BGASTORE.IE
Thank you for your feedback on Trustpilot. I am very sorry to hear that the mirror arrived damaged.
Unfortunately, there is no order number included in the Trustpilot review, which means we are unable to contact you directly. We kindly ask you to contact us again at info@bgastore.ie and request to speak with a representative so that we can review the damaged item and resolve this matter as quickly as possible for you.
We apologize for the inconvenience if your previous email has not reached us yet. We truly hope to improve your experience and would greatly appreciate it if you would consider updating your review once the issue has been resolved.
Thank you, and have a great day.
Do not order from this place
Do not order from this place. Ordered frames over a month ago and nothing. Customer service do not reply and it’s a total scam. I want my money back.
Order number 6137088
31 januari 2026
Review zonder uitnodiging
Antwoord van BGASTORE.IE
Hello,
We are very sorry to hear about this, and we sincerely apologize for both the long delay and the lack of response. This is not the service level we aim to provide, and we understand how frustrating it is to be left without an update for so long.
In some cases, delays can happen due to higher-than-usual message volume, but we fully understand that this does not help when you have been waiting for over a month.
Please email us at info@bgastore.ie with your order number and order details so we can locate your order and help you as quickly as possible. You can also share your order number here, and we will look into it.
Thank you for sharing your feedback with us. We hope to have the opportunity to assist you further.
Have a nice day!
Delivery was a month late
Delivery was a month late, customer service NEVER replied to my many emails, just awful. Never again.
18 december 2025
Antwoord van BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We’re very sorry to hear about your experience and understand how frustrating a delayed delivery and lack of response must be.
We will review and check your previous emails carefully and respond to you directly as soon as possible to clarify what happened and see how we can resolve this. Improving our customers’ experience is very important to us.
Once the matter is resolved, we would be grateful if you would consider updating your review.
Thank you for your patience, and have a great day!
Delayed delivery, broken item, lack of communication with CS
Delayed delivery, lack of communication with the customer service, order arriving broken, after re-sending the new frame there was exactly the same issue with the delivery time and tracking number not updated. When asked for updates, no reply. Very disappointing.
6 december 2025
Antwoord van BGASTORE.IE
Thank you for your feedback on Trustpilot.
We sincerely apologize for the inconvenience caused. Please rest assured that we have already processed a reshipment for your order. There have been some delays and issues with the shipment due to weather conditions across Europe, which have affected safety measures and logistics.
We will continue to monitor your shipment closely and keep assisting you with any updates regarding your inquiry.
We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Thank you for your patience, and have a great day.
Second review as bagstore still has not…
Second review as bagstore still has not responded to my many emails despite responding to my review on trust pilot instantly. Parcel which was ordered on 13th December still not arrived. No update from team terrible service. Order no. 6061894. Avoid at all costs
13 december 2025
Antwoord van BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input, and we are very sorry to hear about your experience. We understand how frustrating this situation must be, especially given the delay and the lack of communication.
We have reviewed your case and can confirm that we have responded to your previous emails. Please accept our sincere apologies for the late response. This is not the level of service we aim to provide.
We are working to improve your experience and address the situation properly. Once everything is resolved, we would be very grateful if you would consider updating your review.
Thank you for your understanding, and have a great day!
Antwoord van BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input and are sincerely sorry for the inconvenience.
To help us assist you and resolve the issue as quickly as possible, we kindly ask you to contact us at info@bgastore.ie
. We will of course do our best to improve your experience.
Once the matter is resolved, we would really appreciate it if you would consider updating your review.
Thank you for your understanding.
Have a nice day!
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