Big Green Coach Reviews 1.841

Excellent service ! Layla swapped my booking after I realised I’d booked the wrong date for the coach without any stress …. Thank you

I got in at 5.30am after going all the way to London and back. I sent my son down with my disabled daughter to see gorillaz last night. No one checked thier tickets other than to make sure they were going there. I then had a call to say the coach had left. 11.25pm the call was to say they'd been left behind as well as many others. They had only been to collect thier bags on way out of the stadium. My daughter has special needs so I am glad she never went alone. MIND YOU AFTER BEING LEFT ALONE I WOULD NEVER SEND A GIRL ON THIS COACH DUE TO LACK OF SAFEGUARDING. I am now out of pocket 98£ for both to get to and from Birmingham. I also had to get someone to take me to London. Ulez needs paying fuel needs paying. Stay away from this company they just dump and run

Just wanted to share my thank you for our trip from Cardiff to Wembley for Harry Styles on Wednesday 17th June.
I've never booked a trip with your company before so was unsure of what to expect.

In short, the trip was amazing, credit to your driver's who both made our trip the best it possibly could be. They seemed to genuinely love their jobs and cared about the passengers welfare.

I will absolutely be recommending and booking your company in the future.

The coach broke down. The replacement coach had no working air conditioning or air flow in 30 degree heat which made the journey quite miserable.

The first time using the big green coach and I must say I was so impressed with it. It dropped us on time and picked us up on time at wembley stadium. The drivers were lovely, made sure everyone was on and was one of the easiest journeys. I would recommend and I would book again for sure!

Good and helpful customer service, thank you Layla for your support

We used this company for the first time for the Boyzone concert at the Emirates Stadium Saturday 6th June. I have to say that I was a little nervous due to not using them before but I was honestly so surprised with the service. We was picked up at Derby bus station at 12.15pm and dropped right outside the Emirates stadium. We listened to Boyzone and other great tunes on the journey there, atmosphere was great and the drivers/host were so lovely and quite funny. I would definitely use again and would recommend to anyone based on my experience. Thank you!

great customer service, polite and prompt!

I had issues with transport shuttles within download festival on 15/6/26 and the staff at the transport hub for big green coach were amazing!!

Jack especially personally helped me with organising subsequent travel/ offered great customer service and a refund, as I would also have to get the train for the closest coach stop due to complications.

Lovely staff, good weather and even with this issue they solved it happily! My partner and myself are beyond impressed. Thank you!!! Enjoy your pancake 🤪

From Charlotte and Lewis, Blackpool.

Excellent customer service from Big Green Coach. I needed to update my booking details after getting married and Naomi responded incredibly quickly, even late at night, and sorted everything out straight away.

Every interaction I've had with the team has been friendly, helpful and efficient. It's refreshing to deal with a company that genuinely cares about its customers.

As someone who understands the importance of supporting small businesses, I always try to recommend Big Green Coach to others and will continue to do so.

Thank you again for such a positive experience!

This is. By far. The absolute worst coach experience I’ve ever had.

Currently I’m on the coach to Download festival, big green coach are an official sponsor and are heavily endorsed by download and multiple other major music festivals in the UK. We were meant to arrive an hour ago, and we are still 3/4 hours away from the festival, on one of the most stressful journeys I’ve ever taken, due to the negligence of the company, and the ignorance of our driver.

The bus was due to arrive at Glasgow to take us to download fest at 6AM. So considering this I woke up early and got an uber to the bus station, at this point, everyone got a message saying that the bus had been delayed by an hour and a half, no further details were given other than a half baked apology. By the time an hour and a half had passed we received a second text message telling us the bus was delayed again by atleast another hour.

It then rolled around to 9AM before our bus finally arrived, and it was estimated we’d make it around 2/3PM. This was before our driver decided to take an hour long break after one hour of driving. cut away from a small jam on the motorway to take a sketchy, dangerous backroad advising against motorway vehicles. Passing multiple signs for road works and closures. At the end of this backway to hell, we reached the pretold closed road, at which point we had to turn back and retrace 30 minutes worth of roads never made for a giant coach, trying to find a way back to the motorway.

As it stands we’re still on the way to download, we’ve missed half the acts of the day, and campgrounds are most likely packed already. We’ve finally made it back to the motorway now. But our ETA is at current 4:30PM, a total five hours after our initial arrival time, and making the total time since arriving to the outbound bus station almost 11 hours. Due to the delays, BGC has issued a refund for the outbound trip to every passenger on board, but I don’t think even that is enough to compensate the hell we’ve been through this morning.

I wanted to leave a review because the customer service team at Big Green Coach were absolutely fantastic. I had an issue that I needed help with and, from the moment I got in touch, they were friendly, understanding, and genuinely eager to help. They took the time to listen, kept me updated, and made what could have been a stressful situation so much easier. It's rare these days to receive such caring and professional customer service, and I really appreciated the effort they put in to helping me. A huge thank you to the team for their patience and support. Because of this experience, I would happily use Big Green Coach again and would highly recommend them to anyone looking for reliable service and excellent customer care.

Customer service is great, reply quickly and are so nice and helpful!:)

We used your bus company from middlesbrough to stadium of light on Sunderland on Tuesday 9th June. Would just like to say we had excellent service from yourselves. The driver was very friendly but didn't catch his name. It made our journey feel very safe knowing that the bus was waiting for us on our return. Would definitely use this company again

I regrettably booked this company to come home from Radio One BW, at an outrageous cost of £30 for a 11 mile journey.

Buses were no where to be found, when I did find the collection point, buses were an hour late.

Buses for other users to other destinations didn’t even turn up.

I emailed a complaint to which I was fobbed off.

I would AVOID this shambolic company at costs.

Paul

We paid £11 each for a 6 mile journey to our concert. We waited for 2.5 hours!!!! Coaches came once every 25 minutes and the queue turned into chaos.

I contacted their customer service and was told twice that they were happy with the service provided and I couldnt get compensation.

RUBBISH - AVOID FOR ANY TRANSPORT REQUIREMENTS!!! You're better walking!

This company charged me £28 for a ride to the Radio 1 festival but when we got on the bus nobody asked for the ticket to see i had paid, on the way back it was the same and the majority of people on that bus told me they had not paid for their journey, when I inquired about it to the company and asked for a refund as I felt it was not fair that I had to pay but other people didn't they basically said no refund and they will look into the reason why no one checked, fair enough it is not their fault the staff didn't check but that does not mean it's fair that some people had to pay a lot of money for a 10 minute journey and most people got it for free, disgusting in my opinion.
I would advise being very careful booking with this company.

Coach turned up late to leave.
Got to London ok but on return to the coach driver informed us we couldn’t leave for 2 hrs eventually got back to Cardiff at 4.30am .

Lovely comfortable coach, phone chargers, toilet. Reece was an excellent driver, also very considerate and helpful.
Enjoyable journey thank you.

I was impressed with the quick customer service- I contacted BGB twice to ask questions via Facebook and email. Each time they came back to me within an hour and sorted my query.