Very impressed with the service. Went Saturday & Michael Austen helped us choose a new van, took for a test drive then talked through any questions we had. Picked van up today (Monday) unfortunately,... Toon meer
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Lees wat reviewers zeggen
Tasmin really made the experience of securing my next vehicle so easy......a very warm welcome & extremely efficient, professional handling of the whole process. I would thoroughly recommend Big Van... Toon meer
Bedrijf heeft geantwoord
Simon was great. He was helpful & knowledgeable & the whole process (we purchased a van) was pretty straightforward & easy. We're collecting our van as we speak 😀 They also have a great selection of... Toon meer
Bedrijf heeft geantwoord
Thank you so much, my husband loves his brand new motocross bike, was so easy to deal with Torie, always very helpful with our questions and accommodating the pick up time on a Sunday for my too excit... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Big Van World is Britain's No. 1 van supermarket. We've got a fantastic range of used vans for sale from our dealership in Swindon to meet a range of business and personal needs.
Contactgegevens
Chelworth Manor, SN6 6HE, Wiltshire, Verenigd Koninkrijk
- 01793751866
- info@bigvanworld.co.uk
- www.bigvanworld.co.uk
4,4
Uitstekend
253 reviews
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Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Tasmin was very helpful efficient and…
Tasmin was very helpful efficient and friendly, as much coffee as you could wish for. We are very happy with our green sprinter.
17 maart 2025
Review zonder uitnodiging
Antwoord van Big Van World
Thank you for the lovely review! We’re so pleased to hear you’re happy with your green Sprinter — we thought it was a great choice of paint colour!
Wishing you all the best with your new van, and if you ever need anything else (or just fancy another coffee), you know where we are.
Thank you,
The Big Van World team 💚
Very friendly
Very friendly, honest and helpful. Very accommodating and work quickly.
15 maart 2025
Review zonder uitnodiging
Antwoord van Big Van World
Thank you for your feedback, Marianne. We really appreciate you taking the time to share your experience. Friendliness, honesty, and being helpful and accommodating are exactly what we aim for with every customer, so it’s great to hear that came across.
We hope to help you again in the future. Thanks you for choosing Big Van World! 🚐✨
We bought a Sprinter from Mike Jr
We bought a Sprinter from Mike Jr. It was bought on the 11th and was available to collect on the 12th. Nice and easy process and friendly staff
12 maart 2025
Review zonder uitnodiging
Antwoord van Big Van World
Thank you for your review, Rama! We're thrilled to hear that Mike made the process smooth and that you were able to collect your Sprinter the very next day! ⏳⚡ We always strive for speedy handovers while ensuring a hassle-free experience. Enjoy your new van, and if you ever need anything, we're here to help! 👍🚐 Thanks again, the Big Van World team.
Mike .jr
Mike .jr.
done us a fantastic service with buying our new van!
Thanks 🙏
12 maart 2025
Review zonder uitnodiging
Antwoord van Big Van World
Thank you for your feedback, Alba. We're pleased that Mike provided you with great service while buying your new van. Enjoy and if you ever need anything, we're always here to help! 😊 The Big Van World team.
Great place juts brought my second van…
Great place juts brought my second van from them highly recommend.
8 maart 2025
Review zonder uitnodiging
Antwoord van Big Van World
Thank you for your continued trust in Big Van World, Darren 😀! We appreciate your recommendation and are delighted to have helped you with your second van purchase. If you ever need anything in the future, we’re always here to help 🌟
If you can avoid Big Van World then do
If you can avoid Big Van World then do. An expensive waste of time. Note that should you buy a van, tax and insure it and then they fail to supply you will not get that money back.
7 maart 2025
Review zonder uitnodiging
Antwoord van Big Van World
Dear Mr. Harrison,
We’re sorry to hear that you were unhappy with your experience and would like to clarify the situation.
The delay in collecting your vehicle was due to a part being on order from the manufacturer. While we understand this was frustrating, it was unfortunately beyond our control. Throughout this time, we kept you informed and did everything possible to assist you.
To help resolve the situation, we also offered you an alternative vehicle that was available immediately at a £1,000 lower price, which you chose to decline. We refunded your money.
We take the safety and well-being of our staff very seriously and do not tolerate threatening behaviour.
Providing excellent customer service is always our priority, and we regret that this situation did not meet your expectations. Should you wish to discuss this further, please don’t hesitate to contact us directly.
The Big Van World team
I'm very happy customer
I'm very happy customer. Excellent staff, very good atmosphere. I can recommend this company 👌. Thank you
4 maart 2025
Review zonder uitnodiging
Antwoord van Big Van World
Thank you for your kind words! We're so pleased to hear that you had a great experience with our team and enjoyed the atmosphere. Your recommendation means a lot! If you ever need anything in the future, we’ll be more than happy to help. Best regards, Big Van World 🚐✨
William was great thank you love my new…
William was great thank you love my new daf
1 maart 2025
Review zonder uitnodiging
Antwoord van Big Van World
Thank you for your feedback, Paul! We're thrilled to hear that you love your new DAF and that William provided great service. Enjoy your new vehicle, and if you ever need anything, we’re here to help! Thanks, the Big Van World team 🚛🎉
Shocking experience with this company
Shocking experience with this company. I would not recommend anyone to buy a vehicle from here. Especially from a lady called Tasmin. I came to pick up a lorry the rear bumper was loose and hanging on by one cable tie. Vehicle had a massive air leak. And was not safe to be driven. When asked I was told lie after lie. They would not allow me to even complain. One of the worse buying experiences I’ve ever had.
28 februari 2025
Review zonder uitnodiging
Antwoord van Big Van World
Dear Mr Zorlu,
We’re sorry to hear that you feel this way about your experience with us. However, we’d like to clarify a few key points to ensure an accurate representation of the situation.
Firstly, we encourage potential customers to see all other reviews mentioning Tasmin, as they reflect her professionalism, honesty, and dedication to excellent customer service.
Regarding your concerns:
• The "rear bumper" you mentioned was actually the number plate board, which had been temporarily secured after the removal of the box at your request. This was done to ensure it could be safely driven to the bodybuilder for the recovery back to be fitted.
• The air leak you referred to was a minor issue from a pipe, which we replaced immediately while you waited. The number plate board was not designed to be pulled, and that caused it to come loose, which we then secured again.
• We offered a £150 discount (gesture of goodwill) and even proposed to repair the air leak at our cost once the body was fitted.
• You did have the opportunity to raise complaints—and in fact, you did so to Tasmin, the General Manager, and the Director. We take all feedback seriously and were open to resolving any concerns.
• Unfortunately, your physically aggressive behaviour was noted by multiple staff members, including those in other departments who were not even involved in the discussion. Other customers have also made reference to the behaviour they witnessed.
Finally, the vehicle purchased was a 6-year-old lorry with 308,000 km on the clock, which had been fully prepped with a six-weekly check at our HGV site before collection.
We take pride in our transparency and high customer satisfaction, as reflected in numerous positive reviews. We regret that your experience did not meet expectations, but we stand by the fairness and professionalism of our team throughout the process. While we are always open to resolving concerns professionally, we have a zero-tolerance policy for physical aggression toward our staff. Under no circumstances will we allow intimidation or hostility in our workplace.
Best regards,
Big Van World Team
Tamsin went way more than the extra…
Tamsin went way more than the extra mile, for us.
We can't speak highly enough, of the service received.
We would certainly use them again.
Highly recommend.
Chris.
22 februari 2025
Review zonder uitnodiging
Antwoord van Big Van World
Thank you, Chris! We’re so pleased to hear that Tasmin went above and beyond for you. Providing great service is what we strive for, and we truly appreciate your high recommendation. We look forward to helping you again in the future! 🚐
We spotted an advert and from first…
We spotted an advert and from first contact the team at Big Van World have done a fantastic job. The finance brookers we used were not ideal and Tasmin @ Big Van World was brilliant on chasing them up, sorting delivery and all paperwork. We would highly recommend Big Van World to anyone wanting to source a vehicle.
17 februari 2025
Review zonder uitnodiging
Antwoord van Big Van World
Thank you for sharing your experience, Jessica! We’re really pleased to hear that our Big Van World team were able to provide you with an efficient and helpful service from the start. It is great to hear your kind words about our Sales Manager Tasmin & how she went the extra mile to provide support with your finance company. Your recommendation means a lot 😃✨
So easy and the service was impeccable
So easy and the service was impeccable. Highly reccomend!
7 februari 2025
Review zonder uitnodiging
Antwoord van Big Van World
Thank you for the five star review, John! Your recommendation means a lot to us and we’re here whenever you need us in the future! Thanks again, the Big Van World team 🌟
Great customer service
Great customer service, no pressure selling. I highly recommend
6 februari 2025
Review zonder uitnodiging
Antwoord van Big Van World
Thank you for the review, Jake! We’re thrilled to hear you recognised our friendly, no-pressure approach to customer service. It’s always our goal to make you feel comfortable and well-informed, and your kind words truly reinforce that we’re on the right track. We appreciate your recommendation and look forward to helping you again in the future!
Very professional and been great help
Very professional and been great help, thank you to Simon who helped throughout the process.
4 februari 2025
Review zonder uitnodiging
Antwoord van Big Van World
Thank you for your review, George. We are so pleased you had a great experience here at Big Van World. If there is anything else we can help with, we are a phone call away! Thank you 😀
Transit custom sport
Absolutely out standing,I was looking for a hafe decent transit custom, never heard of Big van World before until I was scolling the Internet Sunday afternoon and came across the Bigvanworld add,clicked on it and found just what I was looking for, sent a message and Simon the sales person rang just after 8 Monday morning, Monday afternoon early evening me and the wife went to have a look, and Saturday afternoon we picked up are new Transit custom,the hole experiences was first class from start to finish ,Simon all the staff we meet, and a really big thanks to the owner Michael, if you want to spend your money on a class van go to Big Van World,they really are first class at what they do,thanks guys and gals luv Mr and Mrs Gwinnett 😀
27 januari 2025
Review zonder uitnodiging
Antwoord van Big Van World
Thank you so much, Mr. and Mrs. Gwinnett, for taking the time to share your wonderful experience! We’re thrilled to hear that Simon, the team, and our director Michael were able to provide you with first-class service from start to finish. It was a pleasure helping you find the perfect Transit Custom, and we’re delighted that you’re loving your new van. Thanks again for choosing Big Van World – safe travels and enjoy every mile! Come back and see us soon!
Thank you, very happy with our new motocross bike
Thank you so much, my husband loves his brand new motocross bike, was so easy to deal with Torie, always very helpful with our questions and accommodating the pick up time on a Sunday for my too excited husband. We have part exchanged our older Honda CRF and we got an amazing deal with Big Van World. Super genuine people to deal with and we have a brand new Honda CRF 450r, once again thank you so much. We will recommend you and definitely share with our friends and family.
26 januari 2025
Review zonder uitnodiging
Antwoord van Big Van World
Thank you so much for your wonderful review! We’re thrilled that your husband is loving his new Honda CRF 450r and that our team made everything so smooth! It’s especially great to hear how our part exchange process helped you get an amazing deal. We always strive to offer the best value for your trade-in, and it’s fantastic to know that it made a difference for you. Your recommendation means a lot to us. Thanks again for choosing Big Van World, and we wish you many exciting rides ahead!
Very happy with big van world always a…
Very happy with big van world always a happy smiley face and smooth change over everytime....this is the third purchase and counting...
28 januari 2025
Review zonder uitnodiging
Antwoord van Big Van World
Firstly, thank you so much for your loyalty, that means an awful lot to us! And secondly, thank you for taking the time to leave a review and share your experience. We're thrilled to know that each visit leaves you with a smile and a smooth changeover experience. We’re proud to have earned your trust time and time again and look forward to welcoming you back for many more smooth px deals ahead. A big thank you from the team at Big Van World.
Tasmin was Amazing with every step of…
Tasmin was Amazing with every step of the purchase of my car, made it easy and she is so friendly, couldn’t recommend her and Big Van world enough! Great asset to the company!
25 januari 2025
Review zonder uitnodiging
Antwoord van Big Van World
Thank you so much for sharing your experience! We're thrilled to hear that Tasmin made every step of your purchase smooth and enjoyable. Her friendly, helpful approach is exactly what we strive for at Big Van World, and we’re so proud to have her as a part of our team. Your kind words mean a lot to us—thank you for recommending both Tasmin and our company. We look forward to helping you again soon!
Excellent service and very professional.
5 december 2024
Review zonder uitnodiging
Antwoord van Big Van World
Thank you David, the team will be so pleased to hear of your feedback and thanks for spreading the word by leaving a review. Take care 😊
Tasmin Always helpful & always on the…
Tasmin Always helpful & always on the phone.
Great service
29 november 2024
Review zonder uitnodiging
Antwoord van Big Van World
Thank you Nathan. It is great to hear our sales staff were efficient and helpful. Please don't hesitate to reach out if we can be of further assistance. Take care 😊
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