Bill Smith Motors Reviews 

First impressions when I bought my Honda Rebel a few years ago was brilliant, but unfortunately I had a problem with my bike and with me being a mechanic I decided to sort it myself after diagnosing the problem myself I was passing the dealership and decided to call in to ask for an opinion, I ask someone in a suit if I could speak to a mechanic he said no they are too busy and I could book the bike in for repair, I only wanted advise on a bike I bought from them

Fabulous experience! From Dave the salesman, to Gaynor in clothing and Melvin on the parts department, I can't fault any of them, couldn't do enough for me. Wonderful service, both from the purchasing side and the after sales. Very pleased with my new Tiger Sport 660, collected in immaculate condition and demonstrated by Dave. Gaynor was so helpful in sorting my outfit from helmet to boots, and Melvin got my tracker fitted and heated grips connected with no fuss. A very customer focussed team. WELL DONE.

Purchased a Ducati XDiavel Black Star remotely from Bill Smith Motors. When it arrived, it would not even power up or start. It also had damage to both seats and an aftermarket modification that had not been disclosed before the sale.

I made it clear on delivery that I did not want to accept a non-functioning motorcycle, but the courier would not take it back and Bill Smith Motors allowed it to be left with me. It was not collected until more than a week later.

Rather than dealing promptly and fairly with a motorcycle that had arrived faulty, they attempted to repair it and then refused my repeated requests for a refund, despite my rejecting it within the statutory period. They retained both the motorcycle and my money, and even advertised the bike for sale again on their website and Auto Trader while I was still waiting to be refunded.

Their communication throughout was extremely poor and, in my experience, they appeared largely unconcerned about the considerable stress, inconvenience and time their handling of the matter was causing.

I was eventually left with no choice but to issue County Court proceedings. Bill Smith Motors did not attend the hearing, judgment was entered in my favour, and the full judgment sum was only paid after the court-ordered deadline, nearly 12 months after the motorcycle was delivered.

This should have been resolved quickly and sensibly from the outset. Instead, I had to spend months dealing with correspondence, preparing legal documents and attending court simply to recover money that should have been refunded when the faulty motorcycle was rejected.

Based on my experience, I would strongly advise prospective customers to proceed with caution, particularly when buying remotely.

I had a great experience with Bill Smiths Motorcycles in Chester. Very honest with their servicing and far better than my local dealerships. The price is right so it's worth the ride up from Llandudno.
The staff are all lovely so I won't go anywhere else now.
Five stars from me.

I contacted Bill Smith's Honda to enquire about possibly purchasing a new motorcycle from them. I live over 3 hours away so the contact was via phone. I used their What's App to send images of my bike for possible part exchange. Kieran very quickly priced up a deal and called me back. The deal was very good, a very fair price for my bike compared to what had been offered by a more local Honda dealer to where I am based. A very good price for the new bike as well compared to other dealers. Bike delivered by Tom, the courier ,in perfect condition. I have never purchased a new bike in this manner but would have no hesitation in going to them again, or recommending them to friends. All in all an easy transaction and thanks to Kieran and Smiths for supplying me with a lovely brand new Honda.

Bought my BSA Gold Star last year. Servicing and health check carried out by them. The battery died recently but Phil on the Service Desk arranged a new one under warranty within a few days. Things go wrong but it is how they are dealt with and I have been very happy with them in this regard.

Went to Smiths. With a recall on my Triumph. The service manager spoke to me like i was a bit stupid. Told me that there was no recall which i knew was a lie but he didn't want to know. They sold me the bike a year ago so they're not bothered. They've had their £8000

We just picked up a new bike from Bill Smith motorcycles Chester. Ordered the new Honda GB350 with Paul Ledsham, General Manager of Smiths Honda. He is a joy to deal with. We have bought lots of bikes from Bill Smiths over the years, all new. Every time we deal with Paul we just know things will run smoothly. Never had a problem. Paul is very knowledgeable and professional and we will definitely buy from him again. We would 100% recommend Smiths Honda.

All I can say is BRILLIANT!!!! Nothing is too much trouble for Ash, bought a cb1000r black edition which I wanted converting [the horrible rear wheel hugger thing] and he sorted everything out even delivery. Can’t recommend enough unbelievable customer service x

I needed some work on my Triumph motorcycle, and the staff were brilliant. They accommodated me really quickly. Wayne, Paul and the mechanic Steve were especially friendly and helpful.
I would definitely recommend Bill Smiths as a motorcycle dealer, and nothing is too much trouble.

Worse company I have ever dealt with ever. Customer service is shocking and the way I was spoken to was unacceptable to say the least! Definitely stay away! Buy elsewhere.

Appalling attitude from the business manager after sales complete .. we had a few issues so sent an email only for my husband to be spoken to in a very disrespectful manner, telling us that what we stated about the delivery was incorrect - we have cctv footage ! We were given a time of delivery and because it was late the manager basically said it’s not the end of the world !! No it may not have been however we had made plans around the delivery.
The manager was very extremely rude and arrogant ! Quick to take your money but cannot respond to phone calls or give any form of customer care or service!!!

Purchased my 2006 fireblade from these guys. Absolutely fantastic service and even proved themselves with the aftercare service.
Definitely be using this company in the future, highly recommended.

Went for several things. Hoped to buy helmet but didn’t have my choice so no big deal. Main reason was three of us riding on a trip were having trouble with sena intercom. Gaynor was a great help even helping with parts. ALL STAFF POLITE AND FRIENDLY. Great customer service above and beyond expectations. Shame i don’t live closer for ongoing service.

Ripped off, damaged bike, and left the garage unsafe!

I strongly recommend you avoid using Bill Smiths for serving your vehicle.

I brought my mint condition MT-07 in for it's second service, and left with scratches on the front and rear rims. There is also a 1 inch deep scratched in my centre tank plastic.

They refuse to acknowledge that the issues were caused in their workshop - despite no one else working on the wheels.

It took over a week for them to reply to me, and I had to chase them down by going to the shop, emailing, and phoning multiple times.

On top of this, the person who worked on my bike left brake grease on my tyres! This is incredibly dangerous.

Lee also suggested I had my tyres changed somewhere because they looked too new, I had to point out the 1mm tread difference between the front and rear tread pattern. Surely this is obvious?

I paid £180 for an oil and brake pad change (which didn't need doing), and left with damages to both rims, centre tank plastic, and grease over crucial safety components.

Called whilst passing to see what was available and saw my dream bike. Discussed a possible part-ex and struck a deal. All through the process I was kept fully up to date by David Davies who phoned me regularly. I found every member of staff very friendly and approachable; excellent service, thank you very much.

Very happy with my new bike.
I bought it off Andy Rostron at Bill Smith Chester.
Andy was very helpful and very knowledgeable throughout the purchase process. Nothing was too much trouble and put my mind at ease with great communication and service from start to end.
Thanks Andy, I hope to do more business with you again soon! 👍

I don't as a rule write long negative reviews but, on this occasion, my experience of poor servicing and customer service is listed below. I have not bothered complaining to Bill Smiths' directly because it seems pointless after reading a number of reviewers experiences on Trustpilot.
I have a 2018 MT09 purchased new from a dealer in the Midlands; I tried Bill Smiths first, but they could not find or supply one at the time. As I live on Anglesey, Chester is the closest approved Yamaha service location to me, and I feel it's important to use an approved dealer to service my bike.
1. 600-mile service: Simple oil change and checks but the mechanic managed to break the union bolt between the sump and the oil filter. I was told that the union bolt must have been damaged at the factory, and they would replace it under warranty. No parts in stock, took 3 days to sort it out and in the meantime, I was expected to catch a train back to Anglesey and make a return journey to Bill Smiths to collect the bike 3 days or so later. I had asked for a courtesy bike but was refused and no compensation for inconvenience was offered or given. As I had to pay for train fares through no fault of my own, I refused to pay the servicing bill; this was accepted only because Yamaha had agreed to pay the bill.
2. 6k service: Asked them to check the throttle free play and the throttle body synchronisation as I felt they needed adjustment. Result: service done but my requests had been ignored. I was told that the throttle body sync check was at 12k and they had forgotten to adjust the throttle free play; according to Yamaha's service schedule the synchronisation check should be done at 6k and 12k!
3. 12k service done at 10k miles and the bike was 4 years old. Once again, I had asked them to ensure the throttle body sync was done as I was now feeling unacceptable vibrations at the handlebars, I also asked to ensure the brake fluid and pads were changed as the fluid was dark and pads were too worn for my personal preference. I also asked if they could diagnose the fault preventing the quick shifter from operating. I was told the service and additional jobs would take 4.5 hours and given a price for the extra time it would take; I agreed to this.
Result: I waited outside the shop talking to other customers and drinking coffee. I was telephoned by the desk clerk to say my bike was ready 1.5 hrs early. When I asked if they had done all the work in a shorter time, I was told that they had not because they were short-handed and overbooked so could not fit it in. So, the throttle body sync, brake fluid and master cylinder component check, brake pads or the coolant change was not done! Goodness knows what else was left off the schedule. Incidentally, I could see inside the workshop from where I was standing and after about an hour my bike disappeared somewhere, and I didn't see it again until after paying the bill!
It is also interesting to note that I was told that the quick shifter was probably faulty and unrepairable, but they had not had the time to do a proper diagnosis. Furthermore, they would replace it if I booked it in at a later date and the estimated cost would be approximately £240 for a new OEM quick shifter and about the same for labour plus VAT. After a bit of online research, I fixed it myself by replacing the only electrical component inside (a micro switch) for around £15 including p&p. It took around 15 minutes to replace the microswitch.
I travelled 70 miles each way to this dealer because I thought Bill Smiths were an honourably run family business that put their customers first; not anymore it seems! I am very disappointed with the way they have treated me and my bike.
A note to Bill Smiths: Genuinely no malice intended here, it is what it is, and this is an honest review of my own experiences over the past 3 - 4 years. It shouldn't take long to find my details on your database, please feel free to contact me if you need any more information or clarification. People reading this are free to decide for themselves if they choose to use your services or not, I'm afraid I definitely won't.

On a Monday rang them obout a bike advertised on their website and was told it could be ready for Wednesday so I put a 10% deposit down. Wednesday...not ready, Thursday, not ready, Friday not ready but parts ordered. By the following Monday I'd had enough and emailed them twice via their website cancelling my order and requesting a refund. Rang them on the Tuesday as no response to my emails and was told they had the parts and the bike would be ready the following Monday. I told them about my emails cancelling my order and the guy agreed to refund my deposit and would email me directly for my bank details. No email received so I called the following day and was informed he had "got caught up with a customer". I did finally receive an email and then a refund. On visiting the online MOT checker, the bike still isnt MOT'd. I've never received such shoddy customer service in 40 0dd years.

Once again, i write another poor review and no I'm not on a crusade, i always like to support local where i can.
Went to see 2 bikes,was dealt with initially by a nice guy who was in between hand over with a customer, he made the bikes available for me to access in the showroom , said he'd be back as soon as he could, perfect! whilst looking around the bike another salesman asked if we ok, then started to say if i wanted the bike I'd have to be quick because someone else is coming to see it,in a 'not' pushy way, his words not mine, then i explained that i was looking to buy in autumn ready for next season as i had a couple of bikes to sell,but wanted to make sure the Vstrom is definitely the bike i want, which it is Hence the visit.
He basically then just changed his tone, uninterested in what i had to say and started walking away
Even my daughter said 'well that was rude dad' without prompt.
we went to find the guy we initially dealt with, for a chat about my plans etc but he'd gone to the workshop I guess,as his customer was still on the car park, we turned around to go back in the shop and the other salesman was wheeling the bike back into its showroom spot.
We walked out.
So basically what I'm saying is, because i didn't actually want to buy on that day, there was no interest what so ever, even for my future plans from that particular salesman at least.
However this all reflects on the shop and service as a whole.
I'll be going elsewhere to buy a Vstrom
Shame.