DO NOT ORDER FROM BIOCOL!!! They use predatory practices to keep charging your card and it's gotten even worse. They are now telling me they will not cancel bc I am on an agreement plan. I've ordere... Toon meer
Bedrijf heeft geantwoord
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Scam. They subscribe you without warning, then refuse to cancel your subscription. Required disputing the charge with my credit card
Bedrijf heeft geantwoord
I hate giving bad reviews, but the product is essentially concentrated apple juice branded really well. After wanting to cancel subscription, the journey to cancel my subscription has taken since MAY... Toon meer
Bedrijf heeft geantwoord
I received a severely damaged package that created a mess on my front porch as well as a mess in my kitchen. I contacted Biocol via email lead in the evening before I went to bed. My email was direct... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Biocol Labs – The future of health is Nature At Biocol Labs, we believe taking care of your health should feel natural, simple, and effective. Born in Lisbon back in 1977, we’ve been creating plant- and mineral-based supplements for decades, always with one mission in mind: to offer cleaner, smarter alternatives to chemical-heavy products. Life today can be stressful and fast-paced, and our products are designed to help you keep up — whether you need better sleep, more focus, stronger immunity, or a little extra energy. We’re especially proud of our natural formulas that support liver health, giving your body the reset it deserves so you can feel lighter, clearer, and more balanced every day. What makes us different? We combine the power of nature with modern science to create supplements that are effective, clean, and trustworthy. No unnecessary chemicals, no nonsense — just products you can feel good about putting into your body. Trusted by thousands of people worldwide, Biocol Labs is more than a supplement brand: we’re your daily partner in living a healthier, more conscious lifestyle. From Lisbon to wherever you are, we’re here to help you feel your best, naturally.
Contactgegevens
Rua nova da piedade 21, 1200-420, Lisboa, Portugal
- -
- hello@biocollabs.com
- www.biocollabs.com
3,2
Gemiddeld
159 reviews
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I took "Something to Detox for a Week"…
I took "Something to Detox for a Week" for 3 months, but I can't say that I felt a huge difference. That being said, I also did not get sick during our peak Flu season, so there could be something to that. My goal was to lower my cholesterol, feel better, and have more energy, so I will have to wait and see if my blood tests show any changes, but I can't say that I have personally experienced a noticeable change in energy or how I feel overall. That's not to say it won't work, as they do recommend taking it for 4 months, but I just felt like I should have felt some kind of change in 3 months. A lot of people have expressed bad opinions about canceling their subscriptions, but I didn't have any issues. I sent an email and received an immediate response with a link to my account and instructions on how to cancel. I then received an email confirming cancellation.
3 februari 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Tonia,
Thank you for taking the time to share such a thoughtful review. We truly appreciate your honest feedback and your trust in continuing the program for the recommended duration, as experiences and timing can vary from person to person, influenced by lifestyle and other personal factors
We’re also glad to hear that your cancellation went smoothly through your customer account.
If you would ever like more personalized guidance as part of your health journey, our science team is always happy to help at sciencecare@biocol.com
Thank you again for sharing your experience.
Kind regards,
The Biocol Labs Team
Do not get a subscription with this…
Do not get a subscription with this company! You will have problems cancelling it. Here's what they do: They have a button on their web site where you can cancel the order. You press the button and it takes you to a page advertising their product. You think you've cancelled the subscription. You don't get a confirmation email. It's not cancelled. What you need to do is scroll to the bottom of the page they redirected you to. I didn't realize this until the third time I cancelled. They ask you some questions about why you are cancelling. I filled them out. Finally they say if you really want to cancel to type CONFIRM in a text box. You type it in and the confirm button is still greyed out! I sent them a furious email telling them how deceptive this proctice was. A company that does this is not a company that deserves my business!!
27 januari 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Patty,
Thank you for taking the time to share your feedback. We appreciate your honest experience and understand that results can vary from person to person.
We’re sorry to hear that the cancellation process felt unclear for you. Transparency and ease of use are important to us, and we will review this to see how we can make it easier for our customers.
Our customer service team is always happy to help if needed.
Kind regards,
The Biocol Labs Team
I have subscription and forgot to…
I have subscription and forgot to extend the shipping as I still had some product. They were amazing and refunded my order and explained how I can monitor my orders from now on! great product and customer service responded quickly and resolved my issue!
29 januari 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Marlene,
Thank you so much for your kind review.
We’re happy to hear that our customer service team was able to help quickly, explain how to manage your orders, and resolve the issue for you. Through your customer portal, you’re always in control of your subscription and deliveries.
We hope you continue enjoying our product as part of your liver health journey, and we truly appreciate you sharing your experience.
Kind regards,
The Biocol Labs Team
Agent confirmed my order was cancelled…
Agent confirmed my order was cancelled and then without notification was charged . No option to cancel orders and subscription page is hidden
31 januari 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Menaha,
Thank you for your review.
We sincerely apologize for the inconvenience you experienced — this should not have happened. We’re glad you were able to connect with our customer service team and that the issue has now been resolved.
Your subscription has been fully cancelled and the order is refunded. If you need any further assistance, our team remains available to help.
Kind regards,
The Biocol Labs Team
This company is disgusting they…
This company is disgusting they subscribed me without my say so and subsequently sent me products I didn’t order it’s a scam when I tried to send them back they said I would have to pay postage and they wanted it tracked it would cost me £16 to send them back which ment I would have paid even more to them terrible company need reporting 😡
29 januari 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Gail,
Thank you for your review. We’re sorry to hear about your experience and understand how frustrating this must be. Our intention is never to mislead or disappoint customers.
Subscriptions are only activated when selected during the product choice and are clearly presented as a monthly supply, delivered every 30 days.
Our customer service team is always happy to review any concerns in detail.
We encourage you to contact us directly so we can look into your situation and work toward a suitable solution.
Kind regards,
The Biocol Labs Team
hello@biocollabs.com
My initial order went missing
My initial order went missing. I contacted the company via e mail. Immediately Amanda from their team replied and explained the situation and a replica order was sent. Obviously its a shame that the original order did not transpire, but I was impressed by Biocol’s speed and politeness in recovering the situation. Thanks, Neil.
28 januari 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Neil,
Thank you for your kind review and for your understanding. We’re glad to hear that Amanda was able to assist you quickly and resolve the situation. We truly appreciate you taking the time to share your honest experience.
Kind regards,
The Biocol Labs Team
Thank you Haven…
I would like to sincerely thank Haven for her empathy and support in dealing with my current subscription at a time where my health issue is of great concern. You really made me feel like a valuable customer and I will return!
Warmest regards
Iris Lorking
28 januari 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Iris,
Thank you so much for your kind words. We’re very glad to hear that Haven was able to support you with empathy at a time when your health matters most and make you feel valued as a customer. We truly appreciate your trust and look forward to welcoming you back.
Kind regards,
The Biocol Labs Team
Stuart was extremely helpful in…
Stuart was extremely helpful in cancelling my subscription. The whole process was effortless and very much appreciated. Excellent service.27
27 januari 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Danielle,
Thank you for your kind review. We’re happy to hear that Stuart was able to assist you and make the cancellation process easy. Your account will remain available should you wish to reactivate in the future, and we’d love to welcome you back when the time is right.
Kind regards,
The Biocol Labs Team
Biocol Labs is great!
Biocol Labs customer support is amazing. My question was answered very quickly. In terms of the product I purchased based on the quiz I took, it is a little early to see results, but so far I’m beginning to feel healthier. I hope to see my slightly high cholesterol level decreased on my next blood work in 6 months. 🙏 I love drinking the content of an ampoule with water first thing in the morning. The flavor is very mild and my gut feels wonderful. Having found Biocol Labs is definitely a great thing.
20 januari 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Silvia,
Thank you so much for your lovely review. We’re happy to hear you had a great experience with our customer support and that you’re enjoying the product so far. We truly appreciate you sharing your experience and wish you continued wellbeing.
Kind regards,
The Biocol Labs Team
Antwoord van Biocol Labs
Hi Massimo,
Thank you so much for your kind review. We’re happy to hear that you were satisfied with the response from our customer service team and truly appreciate you taking the time to share your experience.
Kind regards,
Biocol labs Team
Always read the reviews,...its a good…
Always read the reviews,...its a good thing I had seen that 1st review,read through all,disgusting behaviour really.
19 januari 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Jackie,
Thank you for sharing your perspective. We are sorry to see that the reviews you read led to this impression.
We understand how important it is to hear from a wide range of customer experiences. Alongside Trustpilot, we also share feedback from verified customers on our website, which can help provide a broader and more balanced view of different experiences.
We encourage anyone with questions or concerns to contact our customer service team directly at hello@biocollabs.com
so we can review individual situations and provide clear assistance. Feedback is taken seriously and used to improve our communication and processes.
If you would ever like clarification or assistance, our team is available and happy to help.
All the best,
Biocol Labs Team
BUYER BEWARE
I signed up for a subscription. I thought I would get reminded before the subscription dispatched so I could see if I needed it or if I should pause it. Instead I got an email that my order was getting prepared. In the policy it states that you can cancel an order as long as it’s within 12 hrs of it being created. I did send the email asking for a cancellation on that order and I did not get a reply back. I sent 2 more emails about it without any reply. I was trying to figure out if I wanted to continue the subscription as I do not think the product does anything for me, but I wanted to give it a full 30 days. No contact from the company, it’s very well advertised and I definitely fell for their scam. Deceiving and hard to find out real info. They hook you up with a nice discount to start with so you sign up, thinking you will be reminded about it. The 30 days money back guaranteed is also a a scam! I find it very insulting that none has reached out to try to help me and resolve my issue. I am gonna have to contact my credit card company for a charge back dispute!
So disappointed. If they would have let me cancel my order I probably would’ve stayed on.
14 januari 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Lorenza,
Thank you for taking the time to share your experience. We are genuinely sorry for the frustration and disappointment this situation caused you, and we understand why this was upsetting.
We regret that your cancellation request was not addressed in time and that our communication did not meet the standard you rightly expected. That is not the experience we aim to provide, and we sincerely apologize for the stress this created.
We have since reviewed your case and are glad we were able to reconnect with you directly. As confirmed in our correspondence per email, your subscription has been fully canceled, and we are happy to process a full refund once the unused product is returned. We have already provided the return instructions and will issue the refund promptly once the item is received.
Your feedback is important to us and has been shared internally so we can improve both our communication and clarity around subscriptions and reminders.
Thank you for giving us the opportunity to resolve this. If you need any further assistance, please continue the conversation with our support team and we will be happy to help.
Kind regards,
Biocol labs Team
Buyers beware!
You are not buying a single purchase, They are selling monthly subscriptions!! They sent me a renewal order which I never asked for!!! They just took my money out of my bank account without authorization! I never had a subscription, seems they scam people into unwanted subscriptions as I can see by the reviews!
12 januari 2026
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi LS,
Thank you for sharing your experience. We are very sorry for the frustration and concern this situation caused, and we understand why it felt alarming for you. We hope that through our recent contact we were able to address your concerns and ease that feeling.
After reviewing your order, we confirmed that the: Monthly-delivery option was selected at checkout, which automatically creates recurring orders and applies a subscription discount. That said, we fully understand that this may not have been your intention, and we regret that this was not clear enough at the time.
As soon as we were made aware, we canceled the renewal order and your subscription, and a full refund for the second charge has been processed to your original payment method. No further charges or shipments will be made.
We have also shared this information with you directly in our email reply from our customer service team. If you have any further questions or need additional assistance, please reach out to our support team and we will be happy to help.
We take feedback like this seriously and are continuously working to improve transparency around subscriptions and checkout options so situations like this can be avoided in the future.
Kind regards,
Biocol Labs Team
Antwoord van Biocol Labs
Hello Neil,
We are very sorry for the delay and understand your frustration.
Your order is still on its way with UPS, and our customer care team has shared the tracking details with you in the reply to your email. We are actively working to improve our logistics, including organizing a new fulfillment center in Europe to prevent delays like this in the future.
As this is your first order with us and this experience did not meet our standards, we have also offered a goodwill solution directly via email. If the order does not arrive in the coming days, we will look at a better solution for you.
Thank you for your feedback, it helps us improve.
Kind regards,
The Biocol Labs Team
Poor storage the glass makes it a real…
Poor storage the glass makes it a real problem, and the taste is awful
29 december 2025
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Lee,
Thank you for sharing your feedback. We’re sorry to hear that the packaging and taste did not meet your expectations.
Our products are packaged in glass ampoules to protect the natural ingredients and avoid interaction with plastics, we provide instructions for safe opening and storage on the packaging and online. We understand that this may not be everyone’s preference, and we truly appreciate you taking the time to share your experience.
If you have any questions, would like tips on usage, or prefer a replacement in a different form, our customer service team is happy to help!
All the best,
The Biocol Labs Team
No subscription reminder
I ordered the detox solution and started them late, so didn’t need my next order dispatching yet plus I wanted to see how I felt about them first.
Today I noticed my credit card had been charged for my next order, no reminder before it was dispatched. I’ve noticed a lot of subscription services are doing this and find it really sneaky and unhelpful. Yes I can manage my subscription online and pause/cancel (after clicking a million buttons), but ethical companies remind of forthcoming subscriptions being dispatched, and I value them even more for doing this.
I’ve now paused my subscription to decide whether I’ll continue or cancel.
27 december 2025
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Rhiannon,
Thank you for sharing your feedback. We understand your point and appreciate you taking the time to explain it. We take this seriously and will review your suggestion to improve the website and start sending reminders as part of our improvements for the new year.
We also send all new subscribers a welcome email explaining how the subscription works, what to expect, and how to manage it via the customer portal. I hope this is helpful.
If you have any further questions, our customer service team is happy to help.
Enjoy your Detox!
The Biocol Labs Team
Shady Website, can't cancel from site.
Act like you are signing up for a three month program, then keep charging you for months after. They have no cancellation process available on their site, in violation of FTC rules. The site sends you to pages where you are supposed to be able to cancel, but the functionality isn't there! Very shady. They did CANCEL my account when I emailed them. But because the site was so shady both in the purchase (3-months became 5-months and ongoing) and the lack of cancel features. Before they canceled my account I just deleted my presence from the SHOP APP, it was the only online way I could interrupt them from making a 3-month subscription be forever. Despite their claims below, their website DOES not provide a way to cancel, and they provide no explanation of how three month subscription became FOREVER. Biocol is a sketchy operation, buyer BEWARE!!!
12 december 2025
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi M. Judt,
Thank you for sharing your feedback. We’re sorry to hear that this has been your experience and understand how frustrating this must feel.
We want to clarify that our subscription terms and billing frequency are shown at checkout, and subscriptions can be cancelled at any time through the customer account or with help from our support team at hello@biocollabs.com. Our team is always available to assist if something isn’t clear, and we will also look into this topic further to make it even clearer for our customers.
Payments are processed securely by our payment provider and only apply to active subscriptions. Our products are dietary supplements and are sold in line with applicable FDA regulations, without making medical or disease treatment claims.
At the moment, we’re unable to locate an order or previous contact linked to this review. We’d really appreciate the opportunity to look into this for you, so please reach out to us directly with your order details.
Kind regards,
The Biocol Labs Team
They won't let me cancel my…
They won't let me cancel my subscription. Customer service ignored my request and told me I had to manage it. Can't find the current subscription in my account which makes it impossible. Asked for help they said No I have to manage and cancel from my end I’ve signed in numerous times I can find 3 previous one time orders but no subscription but I keep getting a delivery and monthly charge. Reached out again They won’t help!
2 december 2025
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Jenny,
Thank you for reaching out and sharing more details with me. We were now able to locate your account, and the difficulty came from a small typo in the email address used during your registration. We’ve cancelled the subscription for you, and I’ve sent you an email with all the details.
We’re sorry for the frustration this caused. Our goal is always to help, and we appreciate your patience while we resolved this.
Wishing you all the best on your Health Journey!
Kind Regards,
The Biocol Labs Team
This stuff works
This stuff works. My labs improved significantly with AST and ALT and other functions.
9 september 2025
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi!
Thank you for sharing your experience.
We’re really glad to hear that you’ve seen such positive improvements in your labs, including AST and ALT. It’s great to know the product is supporting you well.
If you ever have questions or need guidance, we’re here to help!
All the best,
The Biocol Labs Team
They will not cancel your subscription
They will not cancel your subscription. They have 0 customer service . Ive emailed several times and they keep charging me and sending products . Im over it.
10 november 2025
Review zonder uitnodiging
Antwoord van Biocol Labs
Hi Ashley,
Thanks for sharing your concern. Sorry for this experience. We never want to send out our products without your consent. I checked for any previous contact under your name but couldn’t find a match. Please contact us directly at hello@biocollabs.com with your order number so we can quickly locate your subscription.
You’re always in control of your account by logging in at https://biocollabs.com/a/account/login where you can manage, skip or cancel orders anytime. Subscriptions are only created when selected, and you remain fully in charge of all settings.
We are here to help!
All the best,
The Biocol Labs Team
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