Biscuit is amazing. I’m obsessed with their coolbrands & brilliant sales. Customer service is so helpful & I have returned time & time again to this trusted Scottish boutique. Refunds are slow but ref... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I love Biscuit and recently ordered the Yaya Fringed Cardigan and Nooki Free Bird Cream Embroidered Waistcoat. Both are fantastic additions to my autumn/winter wardrobe. As well as stocking great, uni... Toon meer
Bedrijf heeft geantwoord
Biscuit team always offer helpful sizing advice for online purchases and fabric feel info etc. They offer a great mix of labels, which is great for mixing up styles and prices! I’ve not been disappoin... Toon meer
Bedrijf heeft geantwoord
Lovely candle set from Plum & Ashby arrived promptly and well packaged. I have tried calling the telephone number listed a number of times to enquire about an item and have only ever got an answe... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Biscuit Clothing and Living, three stores and an online webshop for the modern woman in Edinburgh and Glasgow. Womens clothing, gifts, books and accessories from a range of designer brands.
Contactgegevens
132 Bruntsfield Place, EH10 4ER, Edinburgh, Verenigd Koninkrijk
- 01312242889
- jasmyn@biscuit.clothing
- www.biscuit.clothing
4,7
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My coat arrived in no time
My coat arrived in no time, very pleased with the service and my purchase
23 januari 2024
Great Service
Item as pictured and described and despatched really fast. Love the brands Biscuit stocks.
23 januari 2024
Love this company
Love this company
Their prices are very competitive
Items arrive realky quickly and its like opening a present when the goods arrive… so beautifully packed.
Def would recommend !
23 januari 2024
Great experience as always
Great experience as always. Biscuit Clothing always have the most amazing selection and very quick postage.
22 januari 2024
Love my boots and delivery was nice and…
Love my boots and delivery was nice and quick.Very happy 😊
26 december 2023
This shop is fantastic
This shop is fantastic. My wife and I visited and were greeted by the wonderful friendly staff. They have a fantastic range of clothing and surely something for everyone. A gem.
5 januari 2024
Review zonder uitnodiging
Quick and efficient
22 december 2023
Antwoord van Biscuit Clothing
Hi Andrea, We apologise once again that there was a hole in the jumper received. The first we knew of this was when the jumper was returned to us and I believe my colleague has been in touch with you regarding this matter which I hope has made up somewhat for the inconvenience. Best Wishes, Biscuit X
Christmas joy
Arrived in time for Christmas and at a great price so happy, thanks guys x
12 december 2023
Amazing Biscuit Team ⭐️ Selling Fabulous Brands ⭐️
As ever, happy with my recent online purchases beautifully packaged and promptly delivered. I always order online with confidence knowing the quality of the brands at Biscuit are top notch, and if there should be an issue I know the staff will offer a refund or replacement. Amazing team ⭐️ Fabulous brands ⭐️
10 december 2023
Mixed bag
I ordered from Biscuit online after finding out that their Thistle Street shop had closed on a recent trip to Edinburgh, though it’s still listed on the website. I can’t fault their service at all and my order was shipped quickly.
I am a bit disappointed with the quality of a Project AJ117 jumper that I bought however, it has bobbled after one wear. I’m not sure if this is an anomaly as I have bought other items from this brand that I absolutely love.
10 december 2023
Antwoord van Biscuit Clothing
Hi Lindsey, many thanks for taking the time to leave us a review and I am sorry to hear you weren't 100% satisfied overall with your purchase. We removed Thistle Street as a location on our website when we closed, however we believe there was a delay in google removing our business listing from their search engine so I am sorry for any confusion there. Regarding the pilling of your item, we are sorry to hear that this is the case however, as I am sure you are aware, this is an inescapable characteristic of many types of wool. It has nothing to do with quality or price of the garment, simply the abrasion that happens when worn. The more wooly or hairy the fabric, the shorter the fibre etc the more the fabric is likely to pill. Having said that, we of course understand the frustration of this on a newly purchased jumper and will of course pass your feedback on to the brand whom you have obviously purchased from previously!
I feel unfairly treated by Biscuit.
I feel unfairly treated by Biscuit.
I recently purchased a £200 blouse which arrived folded may times until it was small and compact enough to fit into an A5 envelope leaving it in a very creased and a dishevelled, unwearable state. I really believe at this price the blouse should have arrived in pristine condition. Cramming it into a small envelope then expecting the customer to first not be massively disappointed then to have to rectify the problem is disrespectful to both customer and product. This experience has not only caused me cost and inconvenience but has shattered my confidence in the care of products and service offered by Biscuit.
The blouse looked shabby and unwearable and when I wrote to customer services I was told that the blouse could be ironed. I’d already read the wash label and as I had pointed out to customer service, the delicate viscose fabric looked as if ironing may ruin the fine plisse ridges of the fabric. Not a risk I was willing to take nor should I have to do this. I appreciate that there will be some minor creasing when receiving shipped clothing but a full-scale rescue of the item should not be up to the customer and certainly not at this price.
My request for Biscuit to cover the cost of return as a gesture of goodwill was turned down telling me that they are a small independent business. It is reasonable to expect a business, however large or small, to refund the postage for an unwearable item. I ended up a total of £14.20 out of pocket (£10 for delivery + £4.20 for return)
22 november 2023
Review zonder uitnodiging
Antwoord van Biscuit Clothing
Hi Nicola,
As per our previous correspondence, we can only apologise that the blouse arrived creased to you. As explained, we do pack our orders in recycled mailing bags which are then placed into sacks for Royal Mail before being transported. Creasing in clothing can occur when folded and then transported -particularly with delicate garments of the fabric composition chosen. As stated in our previous email, we agree that the imagery provided did show this creasing.
We understand that you didn't want to risk the fabric and that you felt that this may ruin the garment however as we explained, this is in direct contrast with the manufacturers care instructions which clearly state that after washing, the garment is to be ironed on a cool setting. Unfortunately we cannot accept that a garment is faulty because of an unwillingness to accept the care instructions on the garment.
As a small business we do not cover the cost of any return - unless faulty - nor your initial charge for postage. This item did not meet this criteria which is why we were unable to refund the return cost or the £10 you paid for postage by opting for a next day delivery.
We are very sorry if you feel that this situation has shattered your confidence in us - this is never our intention. We adhere to the policies we have in place and treat every customer the same so I can only apologise that you feel you have been treated unfairly - this certainly hasn't been the case nor our intention.
Exceptional Employees
Marie & Karen were very helpful and professional. They made me feel welcome and they were very friendly.
13 december 2023
Excellent choice excellent quality very…
Excellent choice excellent quality very helpful staff
5 december 2023
First Biscuit order
Thank you Biscuit for my belt and lovely jumper. They arrived very promptly and I was notified that they would be arriving separately. They both came a day apart and I have been wearing the belt ever since! Lovely quality and you stick a lot of my favourite brands so I’m sure I will be back .
8 december 2023
Brilliant company
Brilliant company! .Efficient delivery and carefully packed item! Very happy customer.
7 december 2023
Great clothing and super quick delivery
7 december 2023
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.