Blacks - Brighton Reviews 

Excellent service in the Brighton store, quick, helpful and friendly. Sales assistant Lily knew the product and advised me very well.

Excellent customer service, Mike was extremely helpful at the till, making sure I had the correct gas for my camping job set up (which I hadn’t!) and ensured that I left with the correct product. Saved my camping dinner!

So, as a guy who likes to hike, but try things on before I buy, Harry in the north street shop was more then happy to help me. I told him what I was in the market for and he went above and beyond to help out. Even rummaging in the store room for items in my size! Super helpful, knowledgeable and professional. Awesome beard too. Thanks guys!

Many thanks for your help today Lily in choosing a great deal for a pair of walking shoes

Good experience on Saturday. Wanted some new walking boots and though not every version was available in my size, Soraya was able to advise other options, one of which was good for me. Would definitely visit again.

Really attentive and helpful sales person- Jess. Did multiple trips for us getting the right size, was knowledgeable about the product and helped personalise the experience. Nothing seemed too much

Jess was helpful, knowledgeable and very friendly and made the experience of buying some walking boots very easy for me

I called in at North Street Brighton to look for some new walking boots. With so many to chose from I was struggling to find one I liked on display. Annie came to my rescue and brought out about 10 different pairs for me try, some full leather, others a mix of fabric etc for me to try. Success soon followed and 2 pairs of new boots were purchased. Happy customer, great service from Annie.

Lily was brilliant thank you.
Attentive and super helpful. All her suggestions for kit made my skiing in minus 20 degrees super comfortable.

I was very impressed by the customer service I received yesterday at Blacks. The sales assistant Eloise was very helpful when I was choosing a coat. She looked online to find the size I wanted and then found different colours and ordered one which came today so I was very pleased!

Went in today close to closing time without realising asking for help on shoes for a first time hike to which Jude was very open and helpful giving very honest and amazing advice. He was very patient with me going through all sorts of tips to know and bringing out many different shoes to try, he wasn’t overwhelmed with all my questions either and instead gave specific advice to all questions and was overall amazing, thanks to Jude I will be coming back a lot more to buy more stuff.

Exceptional customer services from Lily Joley and Eloise plus others.Wanted a particular type of gloves took my number and searched through a pile of new deliveries just to help me out.

Soraya was extremely helpful in finding the right walking shoes and boots for my husband at the Brighton store. She was very knowledgeable about the different products and helped us find exactly what he wanted. Soraya was very friendly and chatty, whilst also being efficient and excellent at her job. We are very grateful to her, thank you.

Blacks Brighton got amazing people working there, especially Harry , super helpful and friendly; thank you! I will definitely visit again 👍

The staff at Blacks in Brighton are amazing! In particular Mike. Mike served me on a few occasions and he was helpful in advising me what I needed for my walk on the Camnio. Please tell Mike what a great service he provides. I have been to other hiking shops but quite disappointed with the service and didn’t want to spend money there. I would ALWAYS go to Blacks and have done for many years! Thank you to Mike and the other staff! Lovely to have staff knowledgeable and enthusiastic about what they do, Andri

Popped into Blacks Brighton on the 4th Jan 2025 to treat myself to a new pair of walking boots. Excellent service from Soraya, who was very helpful pleasant and knowledgeable about the different options, which is refreshing as so often in stores these days staff often have no clue or interest in the stock they are selling. Due to their sale and extra discount for National Trust membership the Scarva boots I ended up buying were virtually half price .

Excellent service from staff who actually knew what they were talking about. And were helpful every step of the way.
Particular mention has to go to Soraya and Jude. Thanks guys.

Mike at the Brighton store is just brilliant.
He has advised me on boots and jackets before and helped direct me to more suitable options for my needs. This time was no different. He was like my humble personal shopper with a lot of outdoors experience and enthusiasm. He appears to enjoy his job and listening to his multitasking when helping another customer too; I think he has the same standard of care for others too. Top marks, Mike! I know where to come for my future clothes and equipment needs.

Eloise was really helpful and informative. I got some new walking boots which fit really well and very light. Great service.

Mike did a great job helping us with the purchase of a new pair of walking boots! Super knowledgable and he went above and beyond with the advice given.

We will definitely go back again!