Blacks - Bury St Edmunds Reviews 

Thanks to Charlie at Bury st Edmund’s branch for his help. He put two sizes of boots to one side so that I could try both pairs on the next day with socks. I rung up initially to see if there was click and collect as I didn’t really want to pay postage and maybe have to send one size back and reorder. He said he had some in stock, put away the two pairs and honoured the online price. Fantastic service from him, I wish all shop assistants were like him it was a pleasure dealing with him.

The young lady Hollie was very helpful and jolly

Very helpful service and advice about choosing a rucksack from Neil. I ended up buying two, in different sizes. I have always had very good shopping experiences at this branch and been delighted with my purchases. Thanks to all the staff.

Bury St Edmunds shop
Really helpful, very friendly.
Item was not in stock and assistant ordered one in. Was delivered next day brilliant.

Dave and Hollie made shopping yesterday really easy, really helpful, happy, informative staff

We were served by Jamie and Charlie both of whom were knowledgeable, friendly and helpful about the products we were looking for (a dry robe and insulated leggings for my wife)

Hollie was very helpfull and I got a great deal on a fleece.

Very good service from Hollie today when buying a pair of Merrell walking shoes. She took time to ensure that I had the right size. Very pleased with my purchase, good shoes for a good price.

Purchased 2 pairs of gloves. Explained the purpose one for rambling the other pair for general use. Staff member explained that as a rambler I was entitled to 15% discount. Very pleased with service.

Have bought a few items from Blacks in the past and I am pleased to report that the level of service I received was once again excellent. Nothing was too much trouble as I tried on several different pairs of walking boots in 3 different sizes, (odd shaped feet). I was not put under any pressure and was able to take all the time I needed to make a choice. Dave was very patient and knowledgeable. I could not have hoped for a better shopping experience.

Very easy process to order product not in stock at the store for home delivery.
It was delivered within 12 hours

Helpful place for a UPS Drop off and got myself a new pair of walking boots at the same time. Joe was very helpful

Thanks to the staff member Joe very polite proactive answered all questions and most importantly honest of opinion

I was served by Joe who new his products, understood my needs, gave me choices and knowledgeable advice.

Issac served me upstairs in Blacks Burt St Edmund’s in the walking boot dept. He was quite busy with a good 3 or 4 customers but remained attentive and calm, very helpful and professional. He brought 3 pairs boots for me to try and I chose some. Great service. Thankyou.

Excellent service from Black’s today. Charlie was incredibly helpful 🙂

Charlie was very knowledgeable and helpful whilst I was choosing new hiking boots.

Great selection of outdoor boots and shoes, and excellent, helpful service from Charlie in Bury St Edmunds, thank you. Also, great new year offers!

Absolutely brilliant service today 2/1/25 from Charlie at Blacks Bury St Edmunds. Unfortunately had to return a pair of Merrell walking shoes, one of which was causing me pain. Just explained the problem to Charlie and he sorted me with a replacement pair. Extremely polite and knowledgeable, 1st class thank you