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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Absolutely shocking company! Ordered samples nearly 3 weeks ago, chased up with an email, no response, no samples = NO BUSINESS!! STEER CLEAR OF THIS COMPANY

Beoordeeld met 3 van de 5 sterren

No fitting instructions so had to google search to find 2 YouTube videos to have any idea what to do. Still had to use own initiative / trial and error to fully work it out which resulted in tab handl... Toon meer

Beoordeeld met 3 van de 5 sterren

These look nice when fitted. I thought the small clips seemed a flimsy way to fit and different to others I had seen online but so far the are working well although we dont take up/down often. I woul... Toon meer

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3,5

Gemiddeld

TrustScore 3.5 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 25% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Bought two blinds around 6 months ago…

Bought two blinds around 6 months ago with added pelmet fitted as per instructions. Then one night one fell completely away from the brackets. Turns out two out of the three bracket snapped completely at the end the blinds with the pelmet too heavy for the blinds weight. I emailed with pictures asking for some help with new brackets, not even one reply. This is a bad design do not order I was lucky that it only gave a tiny chip on my glass splash back if it had broken my electric hob I would have had to claim on the insurance.

3 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Really good service

Really good service, have bought all my blinds from this company and they look amazing, very helpful staff 😀 very happy

20 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service from start to finish

Great service from start to finish. Easy to order, plenty of email communication, customer support helpful and replied to my email quickly, delivered on time, friendly & helpful delivery driver, product seems fine, even though it’s not installed yet. Overall, perfect service.

25 november 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

terrible service

Really terrible service from this company, with even worse customer service and staff. My order had multiple issues with it and the staff were rude and dismissive when i tried to resolve them. There's a reason the prices are so cheap and it's not worth the risk of ordering from them. Never again.

28 juli 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Do not use this company

I ordered two blinds on 05/09/2025 and haven't received them nor any communication from the company. I have decided to go through my bank to get my money back having looked on here at other reviews. Is this company a scam?

24 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Awful brackets to attach

I like the quality of the blinds but the clips/brackets they sent to attach them are terrible. Springs fell out and 1 was misshapen so couldn't be fitted. I have tried to contact customer service numerous times (by phone and email) with no response.

22 augustus 2025
Review zonder uitnodiging
Logo blinds4uk.co.uk

Antwoord van blinds4uk.co.uk

Dear Jacqueline,
Thank you for sharing your experience. We're truly sorry to hear that you're having issues with the brackets. Please be assured that our blinds are manufactured to high standards, using components that conform to British Standards, and we have not previously encountered similar issues.
That said, this is certainly not the standard we strive for at Blinds4UK, and we regret that your order has fallen short of your expectations.
You mentioned having sent an email; however, we have no record of receiving it. We kindly ask you to forward the original message so we can verify when it was sent. Regarding phone contact, we have not received any voicemail messages.
To help us resolve this promptly, please email us clear images of the brackets you received along with a description of the issue. This will allow us to investigate further and determine the appropriate next steps and we will do our best to make this right.
Sincerely,
Customer Services Team
Blinds4UK

Beoordeeld met 5 van de 5 sterren

I can't rate Blinds 4 UK enough !!!!

I've just taken delivery of a second blind from them, the first of which I ordered in August 2022 for one of my conservatory windows and it's still going strong. Both blinds are almost 3 meters long and I expected the first one to show some signs of wear and tear by now but it's still working like it did from new and looks just as good. With it being such a long blind, I expected it to start bowing in the middle but it hasn't at all.

I've just moved my home office from upstairs to the conservatory and realised that I needed another blind for an adjacent window due to the brightness when the sun shines and I didn't hesitate to use Blinds 4 UK again. I expected a huge increase in price since my 2022 order but they were still very, very reasonable. I placed my order on the 30th July and delivery was today, the 7th August. I fitted the blind without any issues, it came with in-depth instructions (and screws) and was easy to install.

Such a fantastic service all round !!!! :-)

7 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Perfect fit

Got in touch with Nigel to get blinds for my car. Very easy to deal with. Great coms. Arrived earlier than anticipated. Spot on 👍

31 juli 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The website and ordering system seems…

The website and ordering system seems great but my cynical self was aroused by no availability for credit card payments and instead asking for bank transfer (therefore no Consumer Credit Act protection) so I looked at Trustpilot and found all the negative reviews- obviously didn’t order! Telephoned and it went to voicemail

15 juli 2025
Review zonder uitnodiging
Logo blinds4uk.co.uk

Antwoord van blinds4uk.co.uk

Dear Norman,

Thank you for taking the time to share your experience. However, we believe it is important to clarify some of the points raised, as certain statements may be misleading.

Please be assured that purchases made via BACS are protected under UK consumer law. At the time of your transaction, our website was undergoing updates, including the integration of a new payment gateway with Worldpay—a globally recognised leader in secure payment processing. Had there been any concerns regarding our legitimacy, we would not have been approved to partner with such a provider. While the integration took slightly longer than anticipated, the system is now fully operational, and payments can be made securely online, via payment link, or by bank transfer.

In addition, Blinds4UK is a full member of the British Blind & Shutter Association (BBSA)—a distinction not held by many online retailers. As a member, we adhere strictly to the BBSA Code of Practice, ensuring our products meet high standards of quality, safety, and integrity. Admission to the BBSA involves a thorough vetting process, including a minimum of two years of successful trading, a physical business premises inspection, and verified trade references.

We continuously strive to provide the best service possible. While we recognise that no business is immune to occasional negative feedback, this does not alter the fact that our customers' rights remain fully protected.

Lastly, we noted your comment about calling us and reaching voicemail. If you had concerns based on Trustpilot reviews, it seems inconsistent that you chose to try contact us, only to leave a negative review afterward. We are committed to transparency and to resolving any concerns our customers may have.

Kind regards,
Customer Services Team
Blinds4UK

Beoordeeld met 1 van de 5 sterren

TOTAL RIP OFF COMPANY - THINK TWICE BEFORE USING THIS COMPANY

TOTAL RIP OFF COMPANY - DO NOT USE.

I recently bought some blinds from this company, clearly specified the size of of the blinds, which may i add is for my newborns room. They sent the wrong size then also asked me to jump through hoops to get a refund or a replacement with the correct measurements. Then totally blanked my emails.

This company has literally no thoughts about its customers. Quick to take your money and promise quality product but it is a load of b******t.

Now I am at a stage that I do not even want to communicate with the company, or want a replacement, I simply want a refund out of principle. As I have since had to go to a more reputable company to get some proper bespoke fitted blinds. So my advice to everyone who looks at this review - stay clear of this company!!!!!

ORDER NUMBER 340438 - give me my refund for misleading me and miss selling my product.

23 april 2025
Review zonder uitnodiging
Logo blinds4uk.co.uk

Antwoord van blinds4uk.co.uk

Dear Mrs. McBurney,

Thank you for taking the time to share your feedback. We are sorry to hear that your purchase did not meet your expectations. However, we feel it is important to address some inaccuracies in your review, as it does not reflect the facts of the order.

The blind supplied was manufactured to the exact specifications you provided. Had there been any error in production, you would, of course, be entitled to a full refund under your consumer rights. In this case, however, the product matches the order as placed.

The issue appears to stem from a misunderstanding of the blind's dimensions, which was not mentioned in your review. As clearly outlined on the product page, the overall blind width (measured bracket to bracket) is wider than the fabric width, which is slightly narrower. This is standard across the industry and is clearly detailed in our product specifications. It remains the customer’s responsibility to review this information prior to placing an order.

At Blinds4UK, we continuously strive to provide accurate product information and reliable service. While we understand that not every experience will be perfect, we find that negative reviews often arise from situations where key product details have been overlooked.

We supply thousands of blinds each year, and if our information were unclear or misleading, it would result in significantly more complaints or refund requests. We are committed to transparency and ensuring customers have all the necessary details before making a purchase.

Kind regards,
Customer Services Team
Blinds4UK

Beoordeeld met 5 van de 5 sterren

Great service.

I managed to lose the brackets for a roller blind. I phoned Bits 4 Blinds and, after a quick chat, they told me what I wanted. I ordered and had the correct bits two days later.
And the price was right.
Very highly recommended.

15 februari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Do NOT Oder from this company!

Do NOT Oder from this company!! Once they have your money they don’t care if you have nothing at the windows. The blinds are made abroad NOT in the uk. The site will give you a timeframe and the blinds DO NOT arrive within that time. The person on the phone is very rude and told us NO REFUND!! It’s been three weeks this Friday and they told me FEBRUARY 28th!
A lot of these reviews are FAKE!! I have spoken to MARTIN LEWIS and he is very intereste. We will not stop until we expose this HOPELESS company. PLEASE AVOID!!

13 februari 2025
Review zonder uitnodiging
Logo blinds4uk.co.uk

Antwoord van blinds4uk.co.uk

Dear Mrs. Bannister,

Thank you for sharing your feedback. We are sorry to hear that your purchase experience did not fully meet your expectations.

With regard to the delay, we sincerely apologise. The delivery dates provided are always given as estimates, and in this instance, we still met our contractual obligations. We also attempted to provide updates; however, the email address originally supplied during account setup was incorrect. Once the correct email was provided, communication resumed accordingly.

Concerning your comments about the blinds being sourced from abroad, we would like to clarify that we only work with UK-based companies, all of whom are members of the British Blind & Shutter Association (BBSA). While some products are manufactured in factories outside of the UK mainland to help keep costs down, they are still produced to high British standards. Since delivery, we have received no reports of issues with your blinds and therefore trust you were satisfied with the product itself.

Finally, we must address your suggestion that we post fake reviews. This is not only inaccurate but also damaging to our reputation. Such claims amount to defamation, which we could have pursued further, but have chosen not to in this case.

At Blinds4UK, we strive to provide accurate product information, quality products, and reliable service. While we recognise that not every experience will be perfect, we believe that reviews should reflect honesty and factual accuracy.

Kind regards,
Customer Services Team
Blinds4UK

Beoordeeld met 1 van de 5 sterren

This company wants to charge £65…

This company wants to charge £65 package and postage, because I live in the Highlands. When I questioned this with them they said it was because I didn't live on the Mainland! They need to look at a map of the UK as Inverness is definitely on the mainland.Yet another company who say they serve the UK but penalise anyone who lives far north.

28 januari 2025
Review zonder uitnodiging
Logo blinds4uk.co.uk

Antwoord van blinds4uk.co.uk

Dear Carolyn,

Thank you for sharing your feedback. Delivery charges are set by our suppliers and carriers, and unfortunately, we have no control over the additional costs applied in certain regions. Our approach is to be fully transparent about these charges prior to purchase, allowing customers to make an informed decision.

In this instance, you chose to purchase elsewhere, which is entirely your prerogative, and we hope you were satisfied with your chosen supplier.

Kind regards,
Customer Services Team
Blinds4UK

Beoordeeld met 5 van de 5 sterren

Excellent customer service

It was very quick and easy to get through to customer service - and speak to an actual human - which is rare these days. Mary was really helpful. I thought I needed replacement blinds but turns out I only needed to replace the stabilisers, which they ended up giving to me free of charge as they had a spare in the office. It arrived really quickly too - thank you very much. I've had my blinds for 4 years now and still in very good condition.

21 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Blinds4UK: Venetian Blind Review.

Nothing Short of Utter Delight, I know strong praise, however utterly deserved.
‘Flash to bang time’ (order to delivery) was not exactly Amazon Prime like, still, it was not unreasonable either.
The blinds came exactly as advertised and ordered. They were well made, packed, supplied with clear instructions and fitting clips.
One can see mentioned in some reviews that screws, etc, are not included. To that spurious remark I would say in defence of Blinds4UK, their crystal ball probably started to malfunction due to the Chinese virus epidemic. Therefore, it is now impossible for them to know what fixings individual customers require. Likewise, the customers crystal ball malfunction means that they have to wait until delivery before knowing what appropriate fixings they will need. However, most accomplished DIY’s would have anticipated what fixings are appropriate for their particular situation and if necessary prepare not to fail, or, moan about what is in fact their own shortcomings.
To summarise; it actually took me longer to unpack then inspect the blinds, collect the tools and appropriate screws from my garage, peruse the instructions than it did to actually install all three blinds.
My thanks to Blinds4UK.

19 januari 2025
Review zonder uitnodiging

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