bloobloom Reviews 1.117

I am writing this to warn others about the gap between Bloobloom’s marketing and their clinical accountability.

1. Significant Clinical Failure
My initial eye test in October was objectively inaccurate. It missed an astigmatism in my right eye a stable condition documented in my history for over 3 years (Specsavers 2023). It also failed to record a necessary spherical correction in my left eye. This wasn't a "slight change"; it was a diagnostic error that left me with glasses that were never fit for purpose.

2. Disproved by Their Own Data
After months of struggling, I returned for a re-test. Not only was the optometrist 20 minutes late to the appointment, but their own new results today completely disproved their October test. Their new findings now *almost* align with an independent second opinion I had to seek from Specsavers.

3. Breach of Statutory Rights
Despite their own data proving the original glasses were faulty, Bloobloom is hiding behind a 30-day "satisfaction" policy to demand a £79 fee to fix their own mistake. Under the Consumer Rights Act 2015, I am entitled to a free remedy for faulty goods within 6 months. To prioritize an additional fee over clinical accuracy and their own 2-year guarantee is incredibly poor form.

I have acted in good faith, but I will not be charged to fix a mistake Bloobloom made. I will be referring this matter to the Optical Consumer Complaints Service (OCCS) if this is not resolved immediately.

Edit (11 March 2026):

It’s telling that this review was flagged, yet the clinical facts remain. When I sought an independent second opinion at Specsavers, the difference was undeniable: their prescription was clear; Bloobloom’s was blurry. It is deeply disappointing that a documented 3-year history of astigmatism is being dismissed by Bloobloom as a "small variation."

To make matters worse, the optician for my re-test was 20 minutes late and actually attempted to claim the astigmatism was missed in October because my "eyes had gotten better"—a clinical absurdity disproved by their own re-test today and my external data.

Ultimately, their tests are unreliable. Even if I had returned within their 30-day policy, it’s clear they were incapable of generating an accurate prescription. To be asked to pay nearly 80% of the original cost (£79) to fix a diagnostic error is a total disregard for the Consumer Rights Act 2015 and basic professional standards. This matter is now with the OCCS and my bank for a full refund.

I purchased a pair of glasses from the Bloobloom Covent Garden store and unfortunately had a very poor experience with the aftercare.

Soon after purchase the frames were uncomfortable. During my first adjustment at the store the temples were tightened significantly to stop the glasses slipping, which resulted in severe pressure behind my ears and headaches after a few hours of wear. I returned to the Covent Garden store several times to try to resolve the problem.

Although staff in the store attempted adjustments, the issue persisted and I was eventually told by email from “The Bloobloom Team” that the glasses were outside the 30-day return period and that, because there was no manufacturing fault, no refund or replacement would be offered.

What is particularly frustrating is that during one visit an optician acknowledged that the frames appeared too narrow compared with my previous glasses and said they would contact head office. However, this did not lead to any meaningful resolution.

In the end I visited another optician, who immediately recognised that the temples had been incorrectly adjusted and simply reshaped them so that they curled properly behind the ears. This took only a few minutes and the glasses have since been comfortable.

The frames themselves are perfectly fine, but the experience left me disappointed with Bloobloom’s after-sales support. Given the number of visits I made to the store and the correspondence I sent explaining the issue, I had expected a more constructive response.

I would be interested to hear whether Bloobloom believes this level of aftercare reflects the service they aim to provide to their customers.

Momin the young man who served was polite, professional and very helpful.. the whole process of change my old lens in a new frame took 5 minutes, and he changed the screw on the other frame which was loose.
My only issue with Bloobloom is the staff don’t genuinely give customers a chance to breath.
I observed 3 separate incidents during my 10/15 stay how customers left without buying or even showing interest in a pair of glasses as soon as the young sales assistant went over to help. Bloobloom.. encourage staff to understand take time, assess the customer, give them 30sec then approach.. I’ve been in retail hospitality (Restaurants) since 1992.. you need a different approach.. I completely understand sales matter but how many customer walk in without actually buying anything?

Really great service from Faiz, I just popped in to see the glasses in person and ended up with a free eyetest and ordering a prescription pair and some sunglasss. Loads of options and lovely designs. I would highly recommend.

I had my eye test with the doctor Viray, he helped me to understand which glasses to choose and assured me that I can change it in case I have problems. In the shop Yasmine assisted me before and after my test to choose which frame fits better for me.
I appreciated that the doctor came in the shop after the test and collaborated with Yasmine to check we choose a frame that suits my prescription. Thank you.

The customer service here was impeccable and my stylist Faiz gave really helpful feedback and great suggestions.

Everyone in the store was super helpful and friendly. Narrowed it down to two glasses then helped me narrow it down. Process was really easy able to send my prescription by link as it was done at a different store.

They were amazing from the consultation down to the picking out of my glasses. I must say Abdul made me feel calm about the whole process ( I was scared of getting glasses) he helped me choose a frame that i absolutely looked divine in

I went to Bloobloom in Covent Garden for a free eye test. First impressions were the shop was modern and had a lot of glasses on show. Staff were friendly and welcoming.

Rebecca (the Optician) was lovely and efficient and explained everything well.

After my eye test I went back onto the shop floor to arrange the frames I already knew I wanted because prior to my trip to London I had already partaken in the free 5 day trial whereby frames (of your choice) are sent to your home address for you to try.

Saatwik served me in Covent Garden and explained all the pricing as well as taking my measurements.

All in all this was a great experience from the very beginning. My two pairs of glasses (£40 off the 2nd pair) are being made and will be with me within 10 days.

I would recommend Bloobloom to everyone who likes wonderful experiences.

Mike was great!! Super helpful and gave me loads of options. Super patient also!!!!

Pretty sad with the service provided in leu of some glasses that consistently fall down…. Went for a free eye test and was pressured into buying some glasses that don’t fit. Have been into the store countless times for refit and all in all it’s incredibly disappointing. Absolutely won’t be going back.

Hana was so so lovely, making the experience personalised and much easier than staring at all the different options on my own. She was so personable and not salesy in the slightest. I felt very comfortable & would come here over traditional specs stores again and again. Thank you Bloobloom White City!

Lovely collection of glasses and 10 stars for the staff. Would definitely recommend to everyone.

This was my first time having an eye test in a very long time and it was great from start to finish. The staff were warm and welcoming. The doctor who I did the test with was super friendly and answered all my questions. When it came to choose my frame Abdul picked the most suitable for me and gave me spot on advice for my colours and facial traits, it was like shopping with a friend. I thought it was going to take me hours to choose a pair of glasses but with his help I was done in 15 minutes. Can’t wait to try my new glasses! <3

From the start Cherrie assisted me, honest feedback with every pair. Helped choose the shape then the colour. Even got a pair of sun glasses to, always wanted prescription sun glasses. Usually go with the cheaper alternative where most go. This was a breath of fresh air, easy, quick and hassle free. Hats off to Cherrie she is a credit to the team here!

Great customer service from Faiz !

My optician was really nice and the customer service professional (Abdul, I think!) was so kind and personable. I really appreciated the professional opinion.

Not your typical glasses shop. Abdul and Zozo were So helpful in choosing the style of glasses, advising on colour, frame, fit etc. The store comes with every style and colour you could think of so I came away with two pairs. I have a very small round face so finding glasses to fit are usually quite a struggle so I loved this store and will be returning. Also would be a great present because they come beautifully presented. Thank you Abdul and Zozo for the EXCELLENT service.

Staff were super friendly and helpful! Justin, Cherry and Damian all gave standard service!

Super friendly and helpful staff. Can’t wait to receive my glasses. Thank you!