BMW Park Lane Reviews 

I've just changed up my BMW at BMW Park Lane. It was a very smooth experience. Super professional, no problems or delays. I'm really impressed with the set up. Mon was brilliant to deal with.

Thank you to ParkLane BMW Battersea Centre, had a recall on my motorbike, dropped it off picked it up in 2 hours, completed a health check and put a new battery in my key fob, as well as an offer to wash my bike for free. Excellent service and very friendly staff.

I had the pleasure of working with Sibel during the process of purchasing my BMW, and I cannot emphasise enough how wonderful the experience was. Sibel's professionalism, knowledge, and dedication significantly impacted my car-buying journey.

Sibel's expertise in BMW vehicles was evident from the moment we began our discussions. She patiently answered all of my questions, provided detailed information, and guided me through the options that best suited my needs and preferences.

I'm now a proud owner of a fantastic BMW, and I owe much of my satisfaction to Sibel's outstanding service. If you're in the market for a BMW, I wholeheartedly recommend reaching out to Sibel at BMW Park Lane for a top-notch car-buying experience.

Thank you, Sibel, for going above and beyond to make my BMW purchase a delight!

A huge thanks to Daniel Killick who gave me regular, friendly and comprehensive updates on the status of my repair so that I knew exactly what was happening. Highly recommended.

Very professional, fast and efficient service. Surprisingly inexpensive. Have learnt not to go local cheaper garages. Loved the video of my service. Helped by a very nice young Greek fellow called Nicki.

I wouldn’t go anywhere else in the world to buy a car. The person name was spencer rosenthal. Great Sales man.

I have recently bought a car from BMW Park Lane showroom. I can sum this up with one word “amazing”.
I would label the customer service with excellence, starting from the showroom’s receptionist and the (host) to getting to know the sales team Mr Mon Jashari, his manager Mo Laher the showroom manager Peter Adams. The deal was done smoothly and they really looked after me with every step of the way.
The only downside, the showroom has not got the option to do the new-car delivery from the actual showroom, which is an experience that many buyers would want to have as it’s not an everyday experience buying a new car, and we had to do the delivery in a car park unfortunately! The location of the showroom is restricted being in Park lane and I’m sure it is just as painful for the sales team that they can’t do a nice hand over!
I would like to thank everyone was involved in the selling process. Happy customer over all!!

Well I’m not overly impressed with the team here! Bought my x4 in for a recall. Dropped yesterday morning early.
Do you think I got an update from my advisor, no I didn’t
I called and spoke to lovel young woman who apologised and said my advisor would contact as they would email them to contact me.

I call today at 9am, same young woman took my call and again apologised that my advisor hadn’t been in contact!
Still nothing by 11am, so I call again. Spoke to another young woman who apologised that no one had updated me!
She tried to put my call through to the advisor and then tried a different advisor! Neither were available.
Finally got a call and a voicemail informing that the car is ready for collection.

You know good customer service is about making sure all customers are kept informed and a simple call would have made a massive difference!
But at least the car is clean so that’s a little bonus

Great service with absolute care and attention every time. I love the service you provide. Thank you!

I reached out to some old work colleagues as my MINI needs some tender loving care. Having used other outlets. Chris was incredibly accommodating and dealt with all my requests with speed and efficacy. I totally recommend Chris in particular and MINI/ BMW Park Lane for all your needs. This is my third order so far and will not be using anyone else moving forward. Thanks again Chris.

The service provided is 0 star as it is unsatisfactory. The consultants are very rude and not helpful at all. They seem to argue for everything. They have done a check on my car as this one has some problems and the engineer clearly stated on his reports( video reports) that one of the parts need replacing but the service guy (Grant) said they can't replace it as it not fully broken. They know my warranty is finishing soon so if they change it after the warranty ends I will have to pay.
I have made a complaint to their head office about this and didn't get any help from them So now I will take my complaint to financial ombudsman and take them to court.
I took my car to them more than twice for the same issue because there were some signs on my dashboard but their engineer can’t seem to find the problem. I think they don't check it properly. I really don't recommend anyone to go there and get conned. They clearly not treating me fairly.
I already stopped 2 of my friends to buy bmw as their service is worse. So they are buying Mercedes now.

Buying a car from BMW park. Lane is probably one of the worst experiences you could have. The car was delayed by five months and no updates on when the car was going to be ready. I'd recommend you do not buy from BMW Park Lane. BMW is a good car, but Parklane is probably one of the worst places to buy one in my experience so far.

I have had a great experience with the team at Park Lane. Recently purchased my BMW, and the entire process was smooth with amazing support and communication. Special shout out to Kunal. I would highly recommend the team

Recently purchased my new car and the crew were great walking me through all the relevant paperwork I had to complete remotely. My husband collected the car and said how impressed he was with the quality of the service and the team.

I picked up my new car from Park Lane on Wednesday and the customer service that I received from everyone was excellent. This is the third new car that I have ordered from Park Lane over the last 18 months and it is a joy to deal with everyone there, from the team on reception, Annalisa, who is always so helpful to Olivia who did an excellent handover and of course Chris who is a true ambassador for BMW.

Having been loyal to BMW Park Lane in Battersea the past 4 years I really am extremely disappointed to have to write this review.

BMW Park Lane Battersea have had my car since April 4th following a simple MOT inspection. I recieved a call to collect my car and attempted to do so on the April 6th. My car was driven to the forecourt and delivered to me for pick-up having passed 'inspection'.

However, unbeknownst to the mechanical team(???) the apparent inspection failed to identify that my driver side rear window was now and unusually down/open. The customer service rep tried to close it and said that he could hear the motor going but the window was not budging. Having had no problem with my windows I was naturally concerned especially as they had no business opening the window based on the work they were suppose to be doing.

Absent of apology or explaination for presenting my car to in a far worse condition they took the car back into the workshop. 10 mins later I was told my regulator may have failed (whilst 'coincidentally' in their care for 2 days and only weeks after a rear window replacement they administered). Around 2 weeks later I was informed of a charge upwards of £1000 for the regulator to be replaced.

Following a detailed email sent from myself to both BMW and BMW Park Lane on April 13th I've recieved an auto response, a promise of an investigation and a quote of £1000+... I am still awaiting a response from management.

To add insult to injury:

Weeks prior, my car had been broken into. As always I had BMW PARK Lane Battersea replace the smashed passenger side rear window. Following a successful inspection (on this occasion) I was informed that the new window costing me £700+ was scratched. Appreciating the explaination and apology I accepted the offer of a replacement. Unfortunately, I am still waiting for this.

Early last week, I stopped by the garage to take something out of the car as I didn't anticipate being without it for such a long period of time. Now, bearing in mind that there was clearly no work being done on my vehicle, someone had been quite comfortable sitting it as the cup holder had been opened and a full cup of water just sitting in their. Again, this was how my car was brought to me from the workshop.

It is one thing after another without any real care, consideration or accountability and my patience has finally run thin. My approval has been given 3 times to fix the car because I need it from day-to-day but it is still not done. This experience has been extremely inconvenient and stressful.

The Customer Care team on the sales floor have been very helpful, consistent and apologetic but have definitely been let down by back office and mechanical members of the team who have displayed a lack of due diligence, failed processes and professional courtesy.

The service i experienced from Nicki, Oscar, Adriana and the team was second to none!!! I was treated like royalty.
I rung at the last minute and they fitted me in and i was able to wait. The car has come back spotless. Cant recommend BMW Park Lane enough. Wouldn't take my car anywhere else. 5 star service.

Discussed several issues with Head Office, they requested my V5C to begin a 'full investigation', and now this has been provided they have said there is nothing to investigate and to take it up with the local garage even though my complaint is much wider than this. Why did BMW request this personnel information if they do not actually need it. Time to consider upgrading to a different brand!

Always amazing service especially abby Strawson who always pays attention to detail, I wouldn't go anywhere else.

I can’t praise Battersea enough, after an awful ordeal of having my car stolen it was recovered to them and the body shop and they have been amazing, special thanks to Ryan, Abby and Rosanna for all your help.