My goodness. If there was a way to increase the stars, i would. Service was absolutely phenomenal. 10/10
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Lees wat reviewers zeggen
Worked with Tiffany through the chat feature. I had several questions about ordering tattoos and wristbands and was stumbling around the website looking for clipart. Tiffany was great! She found th... Toon meer
AK, Tim, and the rest of the BrandNex are exceptional. Did our first large order with them about 4 years ago and now 4 years later, they still deliver great customized customer service. Although we d... Toon meer
Bedrijf heeft geantwoord
I recently ordered some custom beverage napkins for an event I have coming up. The order process was easy and they had me a proof the very next day! I dealt with Dan and he made the whole process easy... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Would you like to know our WHY? Inspiration can be derived through many different experiences. For Swagify, the driving force was being able to produce products that impacted individuals on more than just a surface level. We don't just manufacture and customize promotional products. We provide people opportunities to honor their loved ones, support a cause that they are passionate about, or even raise awareness within their community all while having a little fun. Our journey began in 2012 and we've matured a lot since then. Being in Texas, naturally things are centered around trying to be bigger. On the way we've made mistakes, but we've learned from them. We understand the only way to truly grow is to take our weaknesses and address them all while fine tuning our strengths. Today, we can say that we feel as confident as ever to deliver a high quality product, with low prices all while providing exceptional experiences for our customers. That plan can only be executed if you create an environment where people are valued and respected. We can truly say that passion and pride is instilled within our Swagify team. Our products let you add your personal touch to any part of your life. We're passionate about empowering you to make your mark on the world by customizing your message, and we believe there is no limit to expressing yourself. We are adding new items daily, all with the intent of being your one stop shop for promotional products. We encourage you to share your story with us because it's what makes the journey even more enjoyable!
Contactgegevens
4659 Wright Rd, 77477, Stafford, Verenigde Staten
- 1-855-445-8438
- support@swagify.com
- www.brandnex.com
4,0
Goed
125 reviews
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Amazing customer service!
Amazing customer service! Tim was incredibly helpful with my rush order making the overall process very simple and easy!
5 augustus 2019
Review zonder uitnodiging
Antwoord van Swagify.com
Tim is pretty popular around here. He really loves what he does and we appreciate your kind words!
Best promo website out there!
Best promo website out there!!
Peter was so helpful guiding me through the different imprint options available on the wristbands and he also gave me a great deal on the stadium cups when bundled with my order.
Fast shipping too! Thanks a lot Brandnex team!
5 augustus 2019
Review zonder uitnodiging
Antwoord van Swagify.com
Our customers are the reason we are in business... thanks for calling us and placing that order over the phone. We look forward to your next order with us.
Great customer care!
5 augustus 2019
Review zonder uitnodiging
Antwoord van Swagify.com
Priya, thanks again for using our services! We look forward to you receiving your temporary tattoos!
Customer service is outstanding
2 augustus 2019
Review zonder uitnodiging
Antwoord van Swagify.com
Thanks Brendan, we got those tattoos going for ya!
The tattoos were great, website needs work
The tattoos were great! The kids loved them.
Ordering from the website was a problem though, I had to try 4 times before it finally went through (I kept getting error messages not related to internet), I was afraid that I was going to get charged for more than one and I never got a confirmation, so I called the next day at opening to make sure, and all was good.
31 juli 2019
Review zonder uitnodiging
Antwoord van Swagify.com
Bryan, thanks for that friendly AND honest review. First, we are so happy that the kids loved the tattoos... (even adults love them too! haha) I appreciate you sharing your issues with the website. We just launched the site a little over a week ago, and each day we are fixing new bugs or issues so we are confident that the website will be running close to perfect very soon. Thanks for your business, and we look forward to fulfilling your next order with us!
Awesome Promo Vendor
AK, Tim, and the rest of the BrandNex are exceptional. Did our first large order with them about 4 years ago and now 4 years later, they still deliver great customized customer service. Although we don't put in orders regularly, we can trust the team at BrandNex to deliver quality and consistency when we do.
Thanks again guys!
30 juli 2019
Review zonder uitnodiging
Antwoord van Swagify.com
Thanks Chris.. our team is pretty awesome! Thanks for noticing :) looking forward to taking care of you and your team for years to come.
Tim at BrandNex was absolutely SUPERB
Tim at BrandNex was absolutely SUPERB! I called late on a Friday afternoon making a last-minute request for a large order of buttons I needed on that Sunday (2 days!). He was so accommodating, professional, and communicative!. Everyone loved the buttons and we got them right on time! We will definitely be using them for future branding materials! Thanks, Tim!
30 juli 2019
Review zonder uitnodiging
Antwoord van Swagify.com
Allyson! You guys were great and we were happy to assist you in a real time cruncher.. Thanks again for choosing us. Looking forward to that next order!
Great customer service got me exactly…
Great customer service got me exactly what I needed and communicated whenever I emailed! Definitely will use again!
29 juli 2019
Review zonder uitnodiging
Antwoord van Swagify.com
Happy to get that rush order out for you quickly Kristal. Have a great week!
I have used Brandnex a few times now…
I have used Brandnex a few times now and they were great. Orders arrived quickly and looked great.
Customer service has been very helpful as well.
25 juli 2019
Review zonder uitnodiging
Antwoord van Swagify.com
Thanks for your review Michael. We appreciate your business and we look forward to assisting you again in the future!
Excellent customer service
Excellent customer service, they took care of my order as fast as I needed it. Great quality wristbands. Very impressive quality. Morgan is great!
17 juli 2019
Review zonder uitnodiging
Antwoord van Swagify.com
Donna, thank you so much for sharing your experience with us. Morgan is a fan favorite haha! We look forward to your next order with us.
Top Notch
I was skeptical at first when placing an order online. However, once I spoke with Tim about what I was wanting, I realized that I was dealing with a top notch group. Very professional and easy to get a hold of. I highly recommend.
16 juli 2019
Review zonder uitnodiging
Antwoord van Swagify.com
Thanks for giving us a shot to fulfill this order Shannon. We greatly appreciate the kind words.
Fast service and very friendly customer…
Fast service and very friendly customer service. Will definitely do business with them again.
13 juli 2019
Review zonder uitnodiging
Antwoord van Swagify.com
Happy to hear that Shannyn! We appreciate your review and look forward to working with you for many years to come!
I got 300 wristbands with a quick 2 day…
I got 300 wristbands with a quick 2 day turn around as promised! The color was slight off but the quality was great and they came through much faster than any other company could make happen. Thanks!
6 juli 2019
Review zonder uitnodiging
Antwoord van Swagify.com
Stephanie, we are happy you received the wristbands and loved the quality! We appreciate your business and we look forward to fulfilling another order for you in the future! Thanks again for choosing BrandNex for your promotional product needs!
I have been working with Tim Johnson
I have been working with Tim Johnson, in Customer Service, and he has gone the extra mile to assist me in my order today. I could not have done it without him. What an asset to your company!
26 juni 2019
Review zonder uitnodiging
Antwoord van Swagify.com
Thanks for sharing your experience with us Sandra. Tim really loves what he does so we are happy to see people appreciate him. You have a great weekend!
Antwoord van Swagify.com
Thanks for your review Seewon. We appreciate your business and we look forward to your next order with us!
Absolutely phenomenal team for your…
Absolutely phenomenal team for your custom needs. Several years ago I had a custom silicone wrist band made with my husband's daughter's personal handwriting and message engraved into it and he absolutely loved them. He wore/wears them every single day ❤️. Unfortunately he lost his black one this year on father's day, so I reached out to brandnex for help. I knew they did an amazing job already so I trust them and they even have the original proof with his daughter's handwriting still on file! Tim Johnson and the team at brandnex have gone above and beyond to help me replace the wrist band, and with plenty of backups just in case! 😊 I would recommend anyone looking for custom gifts to brandnex!!
24 juni 2019
Review zonder uitnodiging
Antwoord van Swagify.com
Karissa,
We are overwhelmed by your kind words. People like you keep us motivated to improve and provide the best product and service we can. :)
Grest service and product!
I placed an order for custom temporary tattoos for my child’s birthday party. They came out great and all the kids loved them! Thanks for your help Tim. You were professional and helpful with making my decision easier. Will definitely use them again!
20 juni 2019
Review zonder uitnodiging
Antwoord van Swagify.com
Happy to hear the kids loved the tattoos! BrandNex loves the kids
Excellent customer service and problem…
Excellent customer service and problem solving to help us meet our group deadline! Thank you BrandNex!
19 juni 2019
Review zonder uitnodiging
Trash customer service..
Trash customer service... Don't use this company unless you plan on having something a year in advance... they are very slow to ship and a waste of money.
18 januari 2019
Review zonder uitnodiging
Antwoord van Swagify.com
Good afternoon Kevin,
My name is Tim and I am contacting you on behalf of BrandNex. We are under new management and are looking to make up for the mistakes that were made in the past. I can assure you that we are taking a completely different approach to customer service as well as our overall product quality. I would love a second chance to prove that those changes are in full effect now. I went over your order history, and noticed the entire order was refunded due to delays, which have now been fixed on our end. I want to extend a complimentary 20% coupon towards a new order with our company. There is no expiration on this coupon and there are no minimum orders. Let us prove to you that we are taking a new approach to providing exceptional experiences for our customers. I look forward to your response.
Tim Johnson
Customer Service Manager
The service is so bad I couldn't even…
The service is so bad I couldn't even place an order. I work for a school and attempted to get information of how to proceed since I would be submitting a Purchase Order, but to date I have not heard back from anyone. This has been ongoing since 8/24/18 and when I call the 855-352-7263 I only get the voicmail and have left multiple messages. I have emailed and chatten with someone who took my information and said he'd have someone reach me. At this point I will be looking elsewhere to place my order since they can't even return a simple phone call/email.
14 september 2018
Review zonder uitnodiging
Antwoord van Swagify.com
Good afternoon Alma,
My name is Tim and I am contacting you on behalf of BrandNex. We are under new management and are looking to make up for the mistakes that were made in the past. I can assure you that we are taking a completely different approach to customer service as well as our overall product quality. I would love a second chance to prove that those changes are in full effect now. We have a new Sales and Customer Service team which are both passionate and efficient. You can see how we've had a new set of reviews which show how are efforts are leading to a better experience for our customers. I want to extend a complimentary 20% coupon towards a new order with our company. There is no expiration on this coupon and there are no minimum orders. Let us prove to you that we are taking a new approach to providing exceptional experiences for our customers. I look forward to your response.
Tim Johnson
Customer Service Manager
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