Brayleys Cars - Brayley Honda Enfield Reviews 

procedures for booking, taking my car in when service completed informing myself to collect were good

Staff were very helpful.

Friendly efficient reception staff who made everything go very smoothly.

Firstly, when I arrived with the car the servicing worker was very helpful in directing me to a parking spot. Then I was seen by the reception staff who was very helpful. My wait for the service/MOT was much shorter than I expected, which was very satisfying!

The ladies at the desk were both very kind and helpful. It was a much faster process than last year as well.

I’m relatively new to Honda Brayley, as I’ve owned my car less than three years. At first I resented having to drive so far for a service (I live in East London) but I always come away pleased with the service I receive.

The team are lovely, the check in process is smooth (online beforehand and in person) and although I have to wait around, it’s not been for an excessive amount of time. Special mention goes to Jess and Jennifer who are always so personable. Jennifer especially has been a great help on helping me resolve smaller issues. I would still obviously prefer a shorter journey but I guess I’d say it’s worth the drive!

The service was excellent and certainly exemplary. The professionalism of Jennifer at the reception was outstanding and commendable with impressive communication skills; use of words, tone of voice, clarity in interaction upon my arrival and in my collecting of the vehicle at the end of the day.

Nonetheless, the management needs to consider reinstating the washing of customers vehicles because it has the tendency to create a positive and sustainable impression on the reputation of Honda to existing and potential customers in dynamic business environment. I will urge the management to imagine a dirty customer vehicle pulling out of Honda showroom after being worked by your experienced staff and the negative impression it will create to the public. I remain optimistic that most existing customers will be in favour reinstating the washing of their car in a showroom that they can trust rather than going to a car wash where customer service is non-existent to their business.
I am pretty confident that majority of Honda customers will be willing to pay for their vehicle to be wash in Honda garage rather than going somewhere else for the same service that could have conveniently provided by Honda.

A very good service and great help from Bradley Honda Enfield. Polite and friendly staff and nice hot drink that kept me going. Their customers service were very good.

We bought a used Honda Jazz from Brayley Honda Enfield and had a great experience. Shay looked after us throughout and was really attentive, answering all our questions without making us feel rushed. It made the whole process much easier and we'd happily recommend asking for him if you're heading there.

Any time I am happy with the service. Еspecially Jenifer always solves my problems with understanding . Thank you so much Jenifer, I wish you success

I was not informed that cleaning the clutch fluid would take the entire day, even though my service and MOT had already been completed. At around 11:30, I received a call asking whether I wanted the clutch fluid cleaned. I agreed, assuming it would be done immediately, but no one told me that it would require my car for the rest of the day.

After waiting for over two hours, I had to ask for an update, only to be told that the job could take the whole day. Had I been informed of this from the start, I would have declined it immediately. Instead, we cancelled the job as soon as we found out, meaning those two hours spent waiting were completely wasted.

To make matters worse, when I collected my car, it had not been washed or cleaned, unlike every previous service. Overall, I’m highly disappointed with the lack of communication, the unnecessary waste of my time, and the noticeable decline in service.

Been a Brayley Honda customer since 2018. The customer service here is to be applauded. The ladies at the reception are so courteous and willing to answer all your questions. same goes for the sales personnel who are more than eager to find you the right deal. Would highly recommend this office as i have never had one reason to complain about the quality and service at this office.

Honda Enfield were very professional and knowledgeable.

The worst possible people I dealt with. Absolutely illiterate bunch of people found absolutely nothing. Totally dissatisfied and disappointed of their lies and lies day after day. After taking my car to tow of their branches they are absolutely illiterate and incompetent. Keeping my car for two weeks and giving me same excuse every day. We do investigation. They haven’t touched the car. However,I wouldn’t recommend them at all. If you wanna waste your money and time,deal with them. Legal action has been taken against this fraudsters 🤢

The service booking, reception, & communication was excellent 👍👏🏼

The Enfield branch were very efficient and helpful and very satisfied with customer service

My sales executive Shay was really attentive but not over the top. I was quite dithery and probably bit of a pain, but he took a lot of time and was very reassuring. It all went smoothly and I feel that I got a good deal. Will definitely recommend Brayleys Honda.

The dealer was really helpful, even coming in on his day off to carry out the handover. He sorted out all the papers for me and delivered an excellent service.

I arrived at 8am, seen by service reception staff straight away, booked in, loan car ready, away by 8.10. Receptionist also gave me details of extended warranty and service plan to peruse. Phone call just after 11am, car ready. Collected car, arranged warranty and service plan - painless!!

The team at BrayleysHonda Enfield are really welcoming and helpful.
Shay Robinson, in particular was extremely professional and helpful with out being pushy when we recently bought a used car.
Great around customer service from people who go above and beyond.