Exemplary service received throughout from Kaine - Extremely Professional and like Gary they are both a credit to themselves and what an asset to Brayley Honda! Keep up the excellent work ! Thank... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very good communication. Booked a date, got reminders and form to fill in online beforehand with details of work. Kept updated throughout the day how service/MOT were going, including a video of t... Toon meer
Bedrijf heeft geantwoord
Robert at Brayley's was simply brilliant, very friendly and extremely helpful. He gave the best advice and tips on everything and even gifted our toddler a couple of toy cars! Absolutely love our ne... Toon meer
Bedrijf heeft geantwoord
I have bought cars from every type of manufacturer, from range rover to mercedes to porsche, and yet i have never, ever, had customer service quite like that provided by Robert at Brayleys Honda. It i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autodealer
- ook in
- Autobedrijf/Garage
- Verkoper van tweedehands auto's
- Winkel voor tweedehands auto-onderdelen
Geschreven door het bedrijf
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contactgegevens
Hyde Estate Road, NW9 6JX, London, England, Verenigd Koninkrijk
- 02082004040
4,5
Uitstekend
286 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 27% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Left my car for the annual service and…
Left my car for the annual service and mot. Was served
by Paul Woods who was very good and explained everything clearly
21 juli 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Hendon
Hi Mithu, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Efficient service and curteous.
20 juli 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Hendon
Hi Trevor, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Excellent service for bothe owner and…
Excellent service for bothe owner and my car
17 juli 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Hendon
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Excellent Sales service from Madelina
We were recommended one of the sales team (Madelina) at Brayley Honda Hendon by in-laws. Madelina was simply incredible. She was clear, informative, helpful and completely attentive to our needs and questions. From the test drive through to purchase, Madelina helped us through the whole process of buying a new car and communication in person and by email was excellent. We cannot recommend her enough! Although we didn't have much interaction with the rest of the team, they were all polite, friendly and helpful too.
30 juni 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Hendon
Hi Adrian, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
I recently had my Honda serviced and…
I recently had my Honda serviced and for the first time, (after about 10 years & 4 Hondas from Honda Hendon) I was told that my car would not be cleaned prior to return. A minor point but indicative of today's universal downgrading of customer service.
1 juni 2026
Review zonder uitnodiging
Hanging on the phone at Brayleys Honda
Hanging on the phone at Brayleys Honda. Terrible that no one picks up over half an hour. They are not interested in our custom.
26 mei 2026
Review zonder uitnodiging
Liked the video report
19 mei 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Hendon
We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Friendly and nice person at costumer…
Friendly and nice person at costumer services.
Professional services provided.
19 mei 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Hendon
Hi Liviu, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
A most pleasant experience
A most pleasant experience, the staff that we saw ( Mike and Robert ) were both extremely pleasant and knowledgeable.
Would highly recommend Brayleys.
12 mei 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Hendon
Hi Jeff, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Hardik was very polite and helpful when…
Hardik was very polite and helpful when i came to have my car serviced.
6 mei 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Hendon
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Paul in the service department was…
Paul in the service department was helpful and kept me informed through the day on progress, also a very good deal on a courtesy car, cheaper than two cabs. Liked the video sent of underside of car! Not sure i like the plant a tree idea instead of a car wash....!
6 mei 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Hendon
Hi Grahame, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Disappointed that the wash and vacuum…
Disappointed that the wash and vacuum has been dropped, despite being included in the service plan agreement that was offered last year.
1 mei 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Hendon
Hi Ian, Thank you for your review. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations.
Met my requirements
Met my requirements. Very helpful and friendly.
30 april 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Hendon
Hi Bhavesh, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great customer service
Great customer service. Liked the Health Check video of our car and the emailed job sheet.
30 april 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Hendon
Hi Gareth, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Customers service extremely poor
Customers service extremely poor. No one picks up your call. Leave messages no one calls back. You only get a call after you raise a complaint.Email no reply.
28 april 2026
Review zonder uitnodiging
Thorough servicing and explanation
Thorough servicing and explanation. Manageable costs. Throughout, communications were courteous and friendly. Hardik communicated the issues very effectively.
23 april 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Hendon
Hi Richard, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Car ready in 1.5 hours after my…
Car ready in 1.5 hours after my arrival. Man on desk very polite and helpful But disappointed that you don't fetch cars from N12 any more, and disappointed that you don't wash the car, even if you plant a tree!
17 april 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Hendon
Hi Joanna, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Excellent service
Excellent service. I had urgent hospital appointment after the servicing of my motobility car. The sales person when out of his way to ensure Motobility agreed to service charge and that the mechanic completed the service on time for me to attend my appointment. He was helpful and considerate.
15 april 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Hendon
Hi Leeroy, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Everything went as expected for the MOT…
Everything went as expected for the MOT of a Motability vehicle prior to it being changed for another. Notified of work completed and car collected from Hardik.
14 april 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Hendon
Hi Gill, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Efficient and trouble free experience.
Friendly and efficient welcome with all necessary information to hand.
Excellent and knowledgeable service engineer communication.
High quality courtesy car.
Full and detailed paper documentation at handover.
Thank you for a trouble free experience.
13 april 2026
Review zonder uitnodiging
Antwoord van Brayleys Cars - Brayley Honda Hendon
Hi Lynndy, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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