Brayleys Cars - Brayley KIA Dunstable Reviews 

Was seen by Georgina who booked me in for my KIA 20k service.
Very experienced and professional lady.She even directed me to the coffee machine and biscuits 👍
Great customer service all round and job done.
Many hanks
FRANK

Excellent service again. My work schedule changed, which meant I arrived early to collect a courtesy car (which was not ready). Jordan located a replacement for me, and I was soon back on the road. My own car's service and MOT were completed ahead of schedule, and I collected my car nice and early the following day. As I said last year, with service like this, I will be back.

Two Service Advisors, Jodie Harbour-Brown and Tom Palmer were excellent. Tom was able to explain a query that I had on my service last year with a different KIA garage. Tom was knowledgeable, patient, reassuring, overall impressive. The video engineer was also precise and unhurried. Overall a much better experience than I had last year at the other garage.

Good service from workshop and was done in a couple of hours i.e. before lunch. I was informed by customer services that the car was on its way for its wash and they would be in touch again once it was ready to collect. I never received this phone call and I had to ring several times during late afternoon to find out whether it was ready. Shame this is why only 4 stars given. However, would like to say customer services are always very polite and pleasant to deal with and the car came back so clean.

I had all is needed to know with the help of staff.

Very quick &efficient. Sent video o n health check on car.option to have car washed.
Collected car same morning service book e.t.c. all stamped up.
Very polite & helpful staff.

Good availability of service appointments and Quick service. Staff was helpful and provided excellent guidance and reassurance on the phone before booking the service

Excellent service, had a little wait to begin with but apparently that was the new system, but vehicle was serviced and washed in under 2 hours from drop off too pick up.

This was a good experience. The service staff were polite and positive a pleasure to deal with.

The customer service was amazing. Fiona and her team kept me updated throughout.

Amazing experience very easy going and straight forward no messing about! 5* from me

Great showroom plenty stock Peter was super helpful not rushed gave you all the time you needed very knowledgeable Have dealt with this site for many years (excellent service)

We bought a brand new Kia Sportage for our daughter from this garage. Peter Deans was outstanding in every way, from ordering the car to purchasing it. Nothing was too much trouble for him. The hand over was not rushed, he explained all the car’s features in a clear way. Such a different experience from one of the other Kia dealerships locally. We felt safe and comfortable in dealing with him. A fantastic experience.

Courteous and efficient

Easy to book appointment, staff very efficient, communications good, satisfied with the work done. Overall very good service.

We dealt with Herman to get our motorbility car and he made it such a smooth easy process. We cannot thank him enough! Such amazing staff at Kia🤍

I recently had an outstanding experience at Brayley Kia Dunstable, particularly thanks to Mr. Herman D’Souza. From the moment I walked in, I was greeted with a warm welcome that set the tone for the rest of my visit.

Mr. D’Souza demonstrated exceptional professionalism and knowledge about the vehicles. He took the time to understand my needs and preferences, guiding me through the available options without any pressure. His communication was clear and concise, making the entire process smooth and enjoyable.

What impressed me most was his willingness to answer all my questions, no matter how small, and his prompt follow-up after my visit. It’s rare to find someone who genuinely cares about ensuring the customer is satisfied.

Overall, I highly recommend Brayley Kia Dunstable and commend Mr. Herman D’Souza for his excellent service. I left feeling valued as a customer and confident in my decision. Thank you for a fantastic experience!

Gabriel Fernandes

Very helpful in getting vehicle booked in for the date I was looking for and provided advice on reducing the cost

Customer service was excellent. Service department also excellent. I could not fault the dealership. Staff very pleasant and helpful.