Brayleys Cars - Brayley Kia Enfield Reviews 

Brayley Kia had served us well for over 10 years - we’re on to our third Picanto from them and have never been let down. The service booking process and efficiency, buying a new car - everything is easy to deal with. Their staff are knowledgeable, friendly, helpful and make every experience a personal one as if it’s only you that matters at that point. Well done and a big thankyou Brayley Kia Enfield!!

Excellent service and excellent customer service from all the service team

The experience is always good, quick service, the staffs are very kind and helpful and the booking process is really easy.

All round excellent process to book my car for it’s service at time which suited me, with reminders for the appointment.

A genuinely warm welcome at Brayleys, where I came for an interim service on the Niro EV and a test drive of the new EV2. Adele the service manager grows more lovely with each visit, and the new young Lady “Liv” on the desk is following in graceful footsteps. Adam and Jim were really knowledgeable on the EV2, though I was disappointed that KIA have dropped the one feature I really wanted, from the model range in the UK. (Gutted).

All the people I dealt with were amazing. Great place to buy a car.

All very quick and easy and everything explained with MOT and Service- would love for it to be free of charge in the future but aside from that no real complaints!

MOT done while I waited. Professional, friendly and reliable.

Having previously spent 35 years in the motor trade I have to say how pleasantly surprised I was when taking our new car into Brayley Kia A10 Enfield for its first annual service.
Representatives Olivia and Kayleigh on the service reception were both very polite, engaging and enthusiastic about their work. Having been front line myself back in the early 80's these are exactly the kind of "first impression" qualities any good dealership should have.
The whole experience made me feel welcome and appreciated as a customer. The dialogue was highly informative both at drop-off and collection later that afternoon.
Communication was excellent with progress text messages and follow-up phone calls when the car was ready.
Olivia received and inspected my vehicle on arrival then drove it into the repair shop. On collection she carefully went through the repair sheet and handed me a copy of same together with the fully signed-off and stamped service record book.
However, the icing on the cake for me was the personal handover of the vehicle on completion. All fully serviced and yes . .sparkling clean! Now, if that's not a really lovely touch with added value then I don't know what is.
Well done Brayley Kia Enfield, this is service how it should be - Thank you very much!

Helpful and courteous and fully explained the way that the new vehicle worked

Service & MOT on my Kia Soul EV went well. Not able to install the dashcam that I purchased as the hardwire kit was the wrong one. Not sure what was wrong with it...would have been helpful to know why is was incompatable.

I bought a car on Saturday and there were dents on it so I returned it on Monday because I wasn’t happy with it and the dealers were trying to damp the car on me saying they can’t refund me back my money. I’m not a happy customer.

Great staff! Brilliant service

We had our car stolen so needed to buy a new vehicle fairly quickly. We had a rough idea what we wanted but were fairly ignorant what was available. After trawling the dealerships of North London & Hertfordshire we arrived at Brayley Kia Enfield. We were warmly met by Geni on arrival at the showroom. After asking us about our needs she recommended the Kia Picanto.
We arranged a test drive and were more than pleased with the car. Geni showed us what was available and we made our choice.
The car was collected on the Saturday so the whole process took six days in total.
Geni took great trouble explaining the features of the car before we left the showroom and assured us of her continued help if needed. This was great customer service and well above our expectations.

They never clean and wash the car after service.Never check wheels alignment however others kia service does.They must do it as we pay lots of money for service.Staff are freindly

I have a Motability car. When I called earlier, the lady on the phone told me she would contact me about a courtesy car, but she never did. The day before my appointment, I called Kia Brayley Enfield and was told that my car service would take around two hours and that I could wait there, as no courtesy car was available. I was asked to bring the car at 10am and collect it by 12pm.

When I arrived, I asked the lady to have the car washed as well, and she agreed. However, when the car was returned to me, it hadn’t been washed. I’m very disappointed and frustrated with this level of service. I will not be choosing Brayley Enfield again, especially when it comes to getting a new Motability car.

The booking system is very hap hazard, l was told to take my car to the dealership at 8am, I then received a mail confirmation informing me to take my car to the dealership at 11.30am. I took my car to the dealership at 8am and booked it in by 8:10am, l was told I should receive a call at some point during the day informing me when my car would be ready for collection and, if I didn’t just go back to the dealership and my car would be ready. At 16:30 I received a call and I thought they were going to tell me my car was ready for collection but they informed me they had not even started on my vehicle because they could not get past the immobiliser. While I was on the phone to them they informed me they had managed to start my car and I should go to collect it by 17:30. I got to the dealership by 17:15 and my car had been completed and was already in the car park. When booking my car in I informed them the parking sensors had an intermittent fault and don’t always work, they informed my they could find nothing wrong, I now have a suspicion that they didn’t check them. The car was also supposed to be externally valeted by it was clearly visible this hadn’t happened.

All excellent. Juhel was efficient and friendly. Would recommend

Great customer service. Ronnie super helpful before and team on the day friendly and professional. Highly recommend