Brayleys Cars - Brayley Mazda Harpenden Reviews 

Excellent customer service. Car was booked in for service and MOT. I paid a little extra to have my car collected and returned to my home address. This is a hassle free and very convenient way to have a car serviced.

Our car was recently serviced at Brayleys Harpenden.
Collected from home which is great service as so many garages don’t offer this. We pay for this but well worth it.
Kept up to date & sent a video. Did the MOT & returned all cleaned. Very polite & excellent service. We use every year .

3rd year Mazda Service+MOT: Arranging a Collection & Delivery of my Mazda CX5 for its 3rd year service & First MOT was an easy process- though need to give plenty of notice to guarantee a Collection/Delivery on a specific date. Car collected early on the day by a very courteous driver. Phone call early afternoon to say completed, all good & that car would be returned within the next half hour. Also provided a video of the service by email so I could what had been done. All in all a first rate experience. Will be repeating this process next year.

Friendly staff and kept us up to date with with all aspects of servicing our car and various requirements.

Excellent service from the man on reception. The detailed video of my 1st service was outstanding. It's great to see what's going on underneath the vehicle. After seeing this video, I know that my car has had a thorough check. Thank you.

Friendly and knowledgable staff
made my experience as easy as
possible and sorted out my requirements with no prblems

I originally bought my Mazda from Brayley's Harpenden and have them service and MOT it every year.
Arranging the booking was easy and even accommodated the day I wanted.
Check in is quick and easy. Once the work starts you are sent a short video showing the underneath of the vehicle a an issues pointed out, although you do not get the hard sell to have additional work carried.
Once ready the car is cleaned inside and out and at pick up, all work is explained along with details on advisory work for the future.

Prompt courteous service. Collection and return was a great help.

Tom Palmer and the team solved multiple electronic malfunction warnings despite not being pre-booked and returned car same day. Went the extra mile and with excellent communication.

Booking process and car check-in very simple and easy to navigate. Service and MOT completed within the time quoted. Staff very friendly and professional; kept up to date with progress while the car was in the workshop. Very pleased

Service and new MOT all done by professional courteous people.
Kept informed of progress and results of process via video.
Then had a phone call to say car was ready to collect
Collected my car cleaned inside and out.
Thank you

Works carried out to advised cost, no issues whatsoever, I requested an earlier return time and you delivered that in spades. Car cleaned and hoovered, so all is good with the world. The only minor niggle was the digital service record not having been kept up to date. Hopefully this will be remedied.

Top service, friendly greeting staff, told you all you needed to know before the service, also asked if there is any problem with the car you wanted them to look. came back clean inside and out

Prompt and very polite service provided by Brayley staff.

Bad experience

Very good collection service
Mot and service as before cannot fault
Very good garage

It was a stress free experience as Brayleys are operating a new on line system both pre and post the service. Even got pictures of the underside of my car so I could see what they were explaining

I had to call a recovery company to rescue my car. Brayleys said they would accept it. They did despite being booked up with work. Also despite warning me it could take several days to get around to working on it they managed to fix it the same day.
Better than a five star experience in my opinion.

Polite and friendly people and efficient service