Brayleys Cars - Brayley Nissan Coventry Reviews 

As ever, Brayleys looked after me beautifully. Thanks to John for collecting the Yellow Peril, Liam for the explanations and everyone in the workshop. Much as I love you all I hope I don't see you for another year!

The sales executive (Sam Parr) was knowledgeable, efficient and friendly. Car purchase process worked well.

Service was good and everyone at the dealership helpful and friendly.

Helpful staff, easy check in

Booked in for a full service, the whole experience was great from start to finish. I have been using these guys for the last 3 years and will continue to use them. The staff are always helpful and friendly. The work carried out is always to a high standard.

Excellent service and staff as always

Most lovely service provided at Brayley Nissan Coventry,from manager to staff.

Getting our first car was something that made us a little nervous but we had one of their sweetest sales personnel Emily Smith who made everything so easy.

No question was too much or irrelevant, all necessary information was provided and she made sure everything was clear to us from the start.

Not to forget, I had one of the nicest hot chocolate made me which I loved.

Excellent communication skills, video sent to show work undertaken and great customer service.

On time quick & efficient

My Aryia was poorly & decided to stop charging. I called Bradleys & they offered me a next day appointment straightaway. My car had to stay in waiting for parts & i was offered alternative transport immediately. I was kept upto date throughout the whole process from start to finish. Service was exceptional so a truly massive personal thank you to Josh for going above & beyond. What was initially a worry for me Josh turned into a real positive experience. Could not have asked for more. Thank you :-)

Very pleased with all the staff , very polite and professional, I'm very pleased with the service on my Nissan Ariya ,Thank-you all

Excellent customer service in all respects.

Staff friendly and professional and were prepared for my appointment. A courtesy car was available at reasonable cost that saved me an hour and a half journey home by public transport after dropping off the car.
Time estimate given for completion of works was accurate. I received video and email about the courtesy vehicle health check. Received reports for recall and vehicle health check to go into my service folder.
Website should include the different opening hours for service center as it was not possible to collect my car on Saturday. The premises are open at weekends for sales.

Thank you - Would definitely use Brayleys again.

From the start, staff were helpful. The service to my car was completed in good time and I was kept informed of its progress. I was able to collect my car sooner than I had expected. Both my car and I were treated well.

Efficient major service. Dropped car off and walked into Coventry town centre for a bit of shopping etc. Josh called us about 2.5 hours later to say it was ready for collection. Very polite and courteous.

If I could rate the service on a scale of 1 to 10, I would easily give it a 20 out of 10—it was an absolute pleasure from start to finish.

I want to give a special shoutout to Ionela, who was the most fantastic, helpful, and professional person I have ever dealt with. She represented your brand with flying colours through every obstacle with my car and kept me updated with incredible warmth on the phone every single day.

I also want to highlight Ella, who didn't just go one extra mile—she went at least 10 extra miles! Even though the repair was on the pricier side, Ella made the entire process so smooth, painless, and stress-free that it felt like winning the lottery.

The rest of the team—Ryan, Josh, Pav, and Lauren—did such outstanding work getting my car repaired. Their dedication truly proves the deep experience, skill, and quality that Brayleys Nissan Coventry operates with. You should be exceptionally proud of every single one of them.

This experience has made me a truly proud owner of my Infiniti Q50. Knowing there are only around 250 of these on UK roads, I love driving such a rare machine, and your team reinforces why Nissan builds such fantastic, resilient, and beautifully designed cars.

In fact, because of the top-tier care and service you provide, I am genuinely considering purchasing a new model from Nissan soon (even if my current credit rating might make finance a slight puzzle to solve!). It’s your customer care that has won me over completely.

Great service from Stefan Burns who was extremely helpful and knowledgeable. I’m delighted with my new car so far. I would definitely use this dealership again.

Outstanding team at Brayleys Nissan Coventry, dealt with my Querie straight away kept upto date with repairs to my vehicle from a vehicle recall, warm friendly service from the start and team keep up the outstanding work.